We performed a comparison between GoToAssist and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"The most valuable feature is the ease of use."
"The solution offers good value for money."
"I like the way it can assess our system."
"The most valuable feature of Microsoft Remote Desktop Services is managing the remote desktop end user or remote server."
"The solution has very smooth connectivity and is very user friendly."
"The solution is user-friendly and has a good user experience."
"It's largely stable."
"It's scalable enough for our needs and very reliable."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"We've had issues with security breaches."
"There have been some network issues in the solution. So, when we used to connect it, the solution suddenly got disconnected. So the network part needs to be improved."
"It could offer better security for enterprises."
"In the past, my company had faced some issues related to the stability of the product. The product's stability can be improved."
"The only issue I experienced was with the initialization of the session, which affected the stability of the solution."
"The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it."
"The reliability of the solution could improve."
"The user interface needs improvement."
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GoToAssist is ranked 25th in Remote Access while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. GoToAssist is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". GoToAssist is most compared with LogMeIn Rescue, TeamViewer, GoToMyPC, LogMeIn Pro and Splashtop Remote Support, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Parallels Access.
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