We performed a comparison between Dameware Remote Support and IBM SmartCloud Control Desk based on real PeerSpot user reviews.
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Dameware Remote Support is ranked 27th in Remote Access while IBM SmartCloud Control Desk is ranked 22nd in Help Desk Software with 9 reviews. Dameware Remote Support is rated 8.6, while IBM SmartCloud Control Desk is rated 7.6. The top reviewer of Dameware Remote Support writes "The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles". On the other hand, the top reviewer of IBM SmartCloud Control Desk writes "Stable but clunky and lacks a user interface". Dameware Remote Support is most compared with Microsoft Remote Desktop Services, N-able Take Control, VNC Connect, ManageEngine ServiceDesk Plus and LogMeIn Pro, whereas IBM SmartCloud Control Desk is most compared with ServiceNow and SymphonyAI IT Service Management.
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