We performed a comparison between ConnectWise ScreenConnect and ISL Online based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Better than TeamViewer and useful for fixing problems remotely."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"Setting up the solution is easy and there's no maintenance involved."
"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."
"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."
"I personally really appreciate the file transfer feature as it is really easy to use."
"The most valuable feature is safety."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"It's much easier to connect with other services, and it's working great. We haven't had any problems."
"We can also monitor our systems at any time from practically anywhere."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"The solution should add the ability to video chat with the user on the other end."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"They could provide a toolbox for the plan I'm on."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"Mobile interface."
"I would like to be able to access and manage all brands of smartphones."
"It would be helpful if they had iSupport for supporting Apple phones."
"There could be a section in the menu describing the new features and changes."
"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."
"They need to better advertise the features."
"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."
"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while ISL Online is ranked 15th in Remote Access with 9 reviews. ConnectWise ScreenConnect is rated 8.4, while ISL Online is rated 9.8. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of ISL Online writes "Easy to deploy, stable, scalable and safe". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and LogMeIn Rescue, whereas ISL Online is most compared with TeamViewer and Splashtop Remote Support. See our ConnectWise ScreenConnect vs. ISL Online report.
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