Commvault Cloud vs Exterro comparison

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Commvault Cloud

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Executive Summary

We performed a comparison between Commvault Cloud and Exterro based on real PeerSpot user reviews.

Find out in this report how the two eDiscovery solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Commvault Cloud vs. Exterro Report (Updated: June 2026).

Commvault Cloud vs. Exterro

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.2

Commvault Cloud reduced operational costs, improved data protection, and enabled significant return on investment with streamlined backup management.

Sentiment score

4.7

Exterro enhances risk management and educational outcomes by automating processes, though monetary benefits are not immediately evident.

No quotes available

For more quotes and insights, download the Commvault Cloud report

Students who train on Exterro FTK tend to be better prepared for industry certifications.

Assistant Professor of Cybersecurity and Digital Forensics at a university with 1,001-5,000 employees

Costs were reduced by being able to identify the fraud that occurred and thus take the decision to dismiss the person and provide the legal department with the necessary evidence for a dispute or litigation between the company and the former employee.

For more quotes and insights, download the Exterro report

Owner at INCOVER Risk and Impact

Customer Service

Sentiment score

7.2

Commvault Cloud's customer service is effective and responsive, though improvements are needed in staffing and local support options.

Sentiment score

6.7

Exterro's customer support is efficient, responsive, with praised resources and a suggestion for AI to assist beginners.

The number of people who know Commvault Cloud is lesser compared to Veeam.

Kamal Gulati

Managing Director at ITS Technology Solution Pvt. Ltd.

At the pre-sale cycle, we have spocks aligned from Commvault with whom we get in touch, and they provide all the required support that we need.

For more quotes and insights, download the Commvault Cloud report

Cloud Solution Architect at Tata Consultancy

Customer support has very closed departments, requiring us to shuffle between them to get one thing done because representatives have limited accessibility.

reviewer1544721

Support Engineer at a media company with 1,001-5,000 employees

They are good at technical support for the products.

Owner at INCOVER Risk and Impact

I have reached out to customer support a few times, and they do offer resources, documentation, and they're really helpful for common issues.

Assistant Professor of Cybersecurity and Digital Forensics at a university with 1,001-5,000 employees

Exterro has good support and documentation, which makes it easy to use.

For more quotes and insights, download the Exterro report

Director of Fraud Prevention at a security firm with 11-50 employees

Scalability Issues

Sentiment score

7.5

Commvault Cloud offers scalable integration across platforms, though faces challenges with SQL and Windows Server configuration complexity.

Sentiment score

6.5

Exterro efficiently supports large projects, but scaling may need extra resources and can cause system instability under pressure.

No quotes available

For more quotes and insights, download the Commvault Cloud report

I can use it to process and search substantial volumes of data quite efficiently.

Assistant Professor of Cybersecurity and Digital Forensics at a university with 1,001-5,000 employees

Exterro's scalability is not very high because when I am analyzing a disk, depending on my machine, if I push it a bit more, it can become unstable.

Director of Fraud Prevention at a security firm with 11-50 employees

Exterro can handle larger projects.

For more quotes and insights, download the Exterro report

Student at The Assam Royal Global University

Stability Issues

Sentiment score

7.7

Commvault Cloud is praised for its high stability, reliability, strong support, and minimal issues, ensuring continuous dependable operations.

Sentiment score

7.2

Exterro is stable and reliable, scaling well, but may freeze with large disk images or limited system resources.

I have not faced any downtimes with Commvault Cloud.

Kamal Gulati

Managing Director at ITS Technology Solution Pvt. Ltd.

Commvault Cloud is highly stable, and I would rate it a ten out of ten.

For more quotes and insights, download the Commvault Cloud report

CEO at a computer software company with 51-200 employees

Stability can actually be an issue when processing very large disk images or actually running on machines with limited RAM and processing power.

Assistant Professor of Cybersecurity and Digital Forensics at a university with 1,001-5,000 employees

I have had some difficulty with Exterro's stability during use.

For more quotes and insights, download the Exterro report

Owner at INCOVER Risk and Impact

Room For Improvement

Commvault Cloud users seek improved usability, clearer licensing, better support, enhanced integration, and advanced features for a streamlined experience.

Exterro should reduce email volume, enhance access, improve affordability, and integrate AI for better usability and setup clarity.

I would like to see AI capabilities in Commvault Cloud.

Cloud Solution Architect at Tata Consultancy

I feel that the support is not yet up to the mark, with not enough professional engineers to provide assistance.

For more quotes and insights, download the Commvault Cloud report

CEO at a computer software company with 51-200 employees

If Exterro has an academic program where it could partner up with universities to even give out exam vouchers or have some students sit for the exam with a reduced price and work with the institution, that would be really great.

Assistant Professor of Cybersecurity and Digital Forensics at a university with 1,001-5,000 employees

I want this to expand beyond just digital evidence to include chain of custody and everything related to it across multiple categories of forensics.

Student at The Assam Royal Global University

The experience with Exterro's pricing, setup costs, and licensing is very bad because it is a very expensive tool.

For more quotes and insights, download the Exterro report

Director of Fraud Prevention at a security firm with 11-50 employees

Setup Cost

Commvault Cloud is cost-efficient for enterprises, yet can seem pricey for SMBs; evaluating licensing options is recommended.

Exterro pricing varies, with high costs but valued for time savings, though FTK Imager benefits students for free.

Commvault Cloud is expensive, and there is room for the price to be 10-15 percent lower than what they are charging currently.

For more quotes and insights, download the Commvault Cloud report

CEO at a computer software company with 51-200 employees

The full FTK license comes at a significant cost, which sometimes can be prohibitive for smaller institutions or individual students looking to practice outside of class.

Assistant Professor of Cybersecurity and Digital Forensics at a university with 1,001-5,000 employees

The experience with Exterro's pricing, setup costs, and licensing is very bad because it is a very expensive tool.

Director of Fraud Prevention at a security firm with 11-50 employees

It was a good investment.

For more quotes and insights, download the Exterro report

Student at The Assam Royal Global University

Valuable Features

Commvault Cloud offers scalable data protection with fiber backup, global deduplication, cloud integration, security, and centralized management.

Exterro provides excellent usability and reporting with advanced data extraction features, enhancing user control and offering free options.

We can back up unlimited TBs due to our per node license.

reviewer1544721

Support Engineer at a media company with 1,001-5,000 employees

Other features include endpoint solutions, integration with Office 365, ransomware protection, archival for long-term retention, and no ingress or egress charges.

CEO at a computer software company with 51-200 employees

The public cloud acts as a bigger solution for the on-premise while the on-premise acts as a DR for the public cloud workloads.

For more quotes and insights, download the Commvault Cloud report

Cloud Solution Architect at Tata Consultancy

The keyword search and indexing capability is very impressive in the sense that I'm able to quickly show or demonstrate, or have my students carve through large volumes of data to find relevant artifacts as well as deleted files.

Assistant Professor of Cybersecurity and Digital Forensics at a university with 1,001-5,000 employees

The reporting makes it easier for me to find information, and the filter system is much easier to incorporate what I have prepared.

Student at The Assam Royal Global University

Exterro has had a positive impact on my organization by bringing many conveniences and delivering quick answers so that the board can make the best decision between terminating someone or even finding out if the person under investigation is or is not guilty in that incident.

For more quotes and insights, download the Exterro report

Owner at INCOVER Risk and Impact

Categories and Ranking

Commvault Cloud

Ranking in eDiscovery

2nd

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

112

Ranking in other categories

Backup and Recovery (4th), Cloud Backup (3rd), Disaster Recovery as a Service (3rd), Disaster Recovery (DR) Software (5th), SaaS Backup (2nd), Container Backup Software (2nd), Autonomous Operational Resilience (2nd)

Exterro

Ranking in eDiscovery

4th

Average Rating

8.6

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the eDiscovery category, the mindshare of Commvault Cloud is 4.4%, up from 3.0% compared to the previous year. The mindshare of Exterro is 3.0%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eDiscovery Mindshare Distribution
Product	Mindshare (%)
Commvault Cloud	4.4%
Exterro	3.0%
Other	92.6%

eDiscovery

Featured Reviews

Hybrid backup strategy has improved recovery orchestration and now supports flexible DR planning

Cloud Solution Architect at Tata Consultancy

I think improvements could be made in Commvault Cloud. Lately what I have seen is that there are AI capabilities that different data protection organizations are coming up with, which basically revolves around tiering of not frequently accessible data to glacier kind of storage, plus bringing in a high level of compression and deduplication capabilities. All those features I believe are there in other customers and they are bringing in new use cases from the AI perspective which I have not recently seen in Commvault. I have seen that Dell does have such features. We recently pitched a solution to the customers where we talked about data tiering and the other AI use cases, identifying the data by itself and autonomously taking decisions on how to tier the data between the different storage classes that we have. Those kind of capabilities that we have proposed to the customer as far as the partner solutions are concerned. I would like to see AI capabilities in Commvault Cloud. The rest of the features pretty much align with the other enterprise solutions that we have in the market. It is just the AI capability that is being asked by the customers as well as that I see missing with Commvault.

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Hands-on forensic training has bridged academic learning and real-world investigation practice

Assistant Professor of Cybersecurity and Digital Forensics at a university with 1,001-5,000 employees

Speed has been an issue, but at the same time, I wasn't sure if that is particularly something that could be improved because I understand that there are large forensic images and can take a significant amount of time to process. That has been one thing with my students. Usually when they're doing a lab, they have to take a lot of time to actually process the image. Sometimes I actually give them processed images for the latter labs, but when it comes to creating the disk images themselves and processing the images, it takes a lot of time. At the same time, sometimes the memory and hardware requirements could be demanding as well, specifically for lower-spec machines that students usually have. Although we do have lab machines that FTK runs on smoothly, for machines that students use, sometimes they can't be very high-end, so that is a real constraint. Since I am in academia, I would actually think more in terms of the academic pricing and licensing model. I would really appreciate if Exterro actually has an academic pricing or licensing model. Sometimes the cost could be a barrier. If Exterro has an academic program where it could partner up with universities to even give out exam vouchers or have some students sit for the exam with a reduced price and work with the institution, that would be really great.

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

10%

Comms Service Provider

University

10%

Insurance Company

Outsourcing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	24
Large Enterprise	82

No data available

Questions from the Community

What is your experience regarding pricing and costs for ThreatWise?

Commvault Cloud is expensive, and there is room for the price to be 10-15 percent lower than what they are charging currently.

What needs improvement with ThreatWise?

What is your primary use case for ThreatWise?

I work with a variety of backup solutions including Commvault, Avamar, Rubrik, and similar tools. I am part of Tata Consultancy Services where we pitch all these solutions to customers from the bac...

What is your experience regarding pricing and costs for Exterro?

I do not remember the cost, but I did save time because I had a last-minute assignment. It was very easy and I could complete it on time. It was a good investment.

What needs improvement with Exterro?

I would like Exterro to be a complete forensics workflow. Currently it is effective for handling digital evidence, but it only compares with EnCase, FTK Imager, or Autopsy. I want this to expand be...

What is your primary use case for Exterro?

As a forensic science student, I can realistically use Exterro for all of my academic work. It is very easy to understand and manage digital evidence. I use it for storage, tagging, and organized i...

Rubrik vs Commvault Cloud

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Product Reports

Commvault Cloud

Download Commvault Cloud product report

Download Exterro product report

Also Known As

Commvault Complete Data Protection, Commvault Backup & Recovery, Commvault HyperScale X, Metallic, ThreatWise

Exterro Fusion

Overview

Commvault Cloud offers comprehensive data management with strong backup and recovery, security, and compliance across hybrid and multi-cloud setups. Supporting a variety of applications, its cost optimization and integration capabilities enhance data management and infrastructure operations.

Commvault Cloud facilitates seamless data management and protection for organizations dealing with complex IT infrastructures. Its capabilities spread across hybrid and multi-cloud environments, ensuring robust disaster recovery and compliance, while optimizing storage strategies. Extensive application compatibility and integration with IT infrastructure solutions allow for efficient data movement and enhanced security.

What are the key features of Commvault Cloud?

Backup and Recovery: Reliable data protection across environments.
Data Management: Seamless operations in hybrid and multi-cloud contexts.
Disaster Recovery: Comprehensive recovery features.
Compliance: Ensures adherence to regulatory standards.
Security: Advanced encryption and threat detection.
Cost Optimization: Efficient strategies and resource utilization.
Integration: Supports a wide array of IT applications.

What benefits should be evaluated in reviews?

Data Security: Protects sensitive information effectively.
Scalability: Adapts to extensive infrastructure needs.
Cost Efficiency: Reduces expenses through optimization.
Simplified Management: Streamlined for better operations.
Comprehensive Support: Enhances compatibility and usability.

In industries like finance, healthcare, and technology, Commvault Cloud supports the protection of virtual machines, databases, and physical systems. It facilitates Office 365, SQL, and VMware backups, ensuring disaster recovery and compliance, while meeting the demanding storage requirements and safeguarding data integrity per industry standards.

Commvault

Exterro drives efficiency in legal and compliance operations by offering comprehensive e-discovery and data privacy management features that meet the demands of a digital-first world.

Exterro provides a robust set of tools designed to streamline legal processes, mitigate risks, and ensure regulatory compliance. Its powerful capabilities include e-discovery, data mapping, and incident response planning, making it suitable for industries dealing with sensitive data. With Exterro, organizations can automate workflow, reduce legal spend, and improve data governance, thereby enhancing decision-making processes in complex cases.

What are the key features of Exterro?

e-Discovery: Streamlines document review and provides advanced search functionalities.
Data Privacy: Offers tools to manage consent, assess compliance, and handle data subject rights requests.
Legal Holds: Simplifies creation and management of legal holds to preserve critical information.
Risk Management: Identifies and mitigates risks through automated assessments and monitoring.
Workflow Automation: Enhances efficiency by automating complex legal processes and task management.

What benefits can users expect?

Cost Efficiency: Reduces time and expenses associated with manual legal processes.
Compliance Assurance: Ensures adherence to data protection regulations across regions.
Improved Decision-Making: Provides actionable insights that drive informed business decisions.
Scalability: Adapts to growing data volumes and evolving legal challenges.

Exterro is trusted across industries such as finance, healthcare, and government for its ability to integrate seamlessly with existing IT infrastructure. Companies leverage it to manage litigation quickly and comply with ever-changing regulations, ensuring data integrity and security in complex environments.

Sample Customers

Aberdeenshire Council, Acxiom, BAM Group Ireland, Catholic Education Diocese of Parramatta, CI Investments, Clifford Chance, American Municipal Power, American Pacific Mortgage, AstraZeneca, Dongbu Steel, Denver Health, Dow Jones, Emirates Steel, Penn State Health, Prime Healthcare, Sonic Healthcare, Sony Network Communications, TiVO, UCONN Health, The Weitz Company

Allstate, Statoil, AOL, Nike, Citgo, Target, UnitedHealth Group, Microsoft, MetLife, VISA, Oracle, American Express

Commvault Cloud vs. Exterro