We performed a comparison between BMC Track-It! and VMware Service Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"We use it to create and manage our work orders."
"We can manually capture the assets available within the location."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"All of the features are very suitable for us. It is also a stable solution."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"It provides us with improved maintenance cycles."
"The solution is cumbersome to use."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"The area where we would like to see improvement is in the asset management module."
"Their self-service is not user friendly."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"It needs to improve user roles and access rights."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
"Not a ten because the price is high."
Earn 20 points
BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. BMC Track-It! is rated 7.4, while VMware Service Manager is rated 7.2. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". BMC Track-It! is most compared with ServiceNow and BMC Remedy , whereas VMware Service Manager is most compared with BMC Remedy and ServiceNow.
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