We performed a comparison between AppDynamics Browser Real-User Monitoring and OpenText Real User Monitoring based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best feature of AppDynamics Browser Real-User Monitoring is that it lets you find errors in synthetic jobs ahead of the users. The solution shows you all front-end metrics. You can also see JavaScript errors and jQuery errors through AppDynamics Browser Real-User Monitoring. You can also do a correlation between the front end and the backend, or from the user to the navigator, to the backend through the solution."
"The most valuable feature is the end-user monitoring."
"We used AppDynamics to identify gaps and bottlenecks in the software."
"AppDynamics Browser Real-User Monitoring provides smooth connectivity to different applications."
"We can see the customer's path from their computer to the backend systems."
"It provides a lot of data, so it helps businesses identify their user base."
"The feature we find most valuable, is that the solution creates a unified platform making it really easy to pinpoint a problem, and then drill down into a transaction to resolve the issue."
"The most valuable feature is the one that enables you to have visibility into the end-users journey."
"The technical support is good at resolving issues."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The reporting feature is good for us."
"The most valuable feature is application performance monitoring."
"Real User Monitor has improved our productivity."
"Very easy to implement."
"I would like to have customizable dashboards to use when I am monitoring certain applications."
"If you have a single URL and all the operations are coming in as part of the header, you will not be able to segregate them for different actions."
"While I am not expecting it in the next release, I would want more centralized management of the agent in the platform and better support."
"AppD is really cool and a unified solution for both APM and APM centric Analytics side. We can show almost all business data within the APM context from the end-user perspetive. But this process is a little bit manual. If they catch and map business journeys based on customer interaction on the browser automatically, it should be really fine."
"What could be improved in AppDynamics Browser Real-User Monitoring is for the synthetic jobs or synthetic agents, in particular, you can't do a lot of tests with just one agent. You have to install a lot of agents if you want to do more tests, so this is an area for improvement in the solution. Another area for improvement in AppDynamics Browser Real-User Monitoring is that you're only able to see basic metrics in the absence of server or database visibility. For the SaaS version of AppDynamics Browser Real-User Monitoring, my team just downloaded then installed the extension in an application in Azure to see the application on the controller, so if this can be done in the on-premise version of the solution as well, without needing to install the agent on the machine, then it would make AppDynamics Browser Real-User Monitoring better. Currently, the .NET agent consumes the CPU or memory and clients usually raise this issue with my team, so it would be good if the on-premises version doesn't require agent installation on the machine. Another functionality I'd like to see in the next release of AppDynamics Browser Real-User Monitoring is for it to receive updates from the file config without needing to reset IIS because right now when you do a modification in IIS, you have to restart IIS. When you add a service to the agent config, you have to restart IIS. For the product server, it's not possible to reset IIS after you make changes to the config file, so if this could be improved, then it would make AppDynamics Browser Real-User Monitoring a better solution."
"The pricing falls within the mid-range category."
"We would like to be able to easily use this solution to monitor our Java script based browsers, which are currently blocked by the security settings."
"I would like to see support for mobile testing and mobile monitoring."
"Some issues with login errors."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"This technology is considered to be older."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"We would like to see support for non-Windows environments."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
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AppDynamics Browser Real-User Monitoring is ranked 25th in Application Performance Monitoring (APM) and Observability with 14 reviews while OpenText Real User Monitoring is ranked 46th in Application Performance Monitoring (APM) and Observability with 8 reviews. AppDynamics Browser Real-User Monitoring is rated 8.2, while OpenText Real User Monitoring is rated 6.2. The top reviewer of AppDynamics Browser Real-User Monitoring writes "End-to-end visibility, feature-rich, but the support could be improved". On the other hand, the top reviewer of OpenText Real User Monitoring writes "The reports and metrics we collect help us to improve our services". AppDynamics Browser Real-User Monitoring is most compared with Elastic Observability, New Relic and AWS X-Ray, whereas OpenText Real User Monitoring is most compared with AppDynamics, Dynatrace, Honeycomb.io and VMware Aria Operations for Applications. See our AppDynamics Browser Real-User Monitoring vs. OpenText Real User Monitoring report.
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