We performed a comparison between Amazon QuickSight and Zendesk based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Tableau, Oracle and others in BI (Business Intelligence) Tools."One of the most valuable features of Amazon QuickSight has been the speed at which visualizations can be created."
"The solution is simple to implement."
"Compared to other reporting tools, it is very effective but does require an understanding of certain concepts in QuickSight. This understanding is crucial for creating dimensions, changing metrics, and visualizing reports."
"The solution is very quick to turn around and integrate."
"It is notably fast in handling large data set refreshes, making it efficient for data analysis."
"The query and dashboard capabilities are entirely good."
"The solution's most valuable feature is its flexibility to visualize certain logs."
"From an analytics perspective, it's really good for self-service analytics."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"It's very convenient to use."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"The stability has been very good."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"The initial setup is simple and straightforward."
"We rarely had issues with Zendesk."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"You can't tell a data story as well in QuickSight as you can on others, especially in TIBCO Spotfire."
"I would like to see a feature that allows us to save a draft version before making it public and publishing it."
"It is a simple tool with limited features. Its visualization set is very limited, and it also has limited functionality. An intelligence tool should not be only for creating reports. Currently, we have to do all computational and mathematical operations outside. We should be able to do such operations in an intelligence tool like this. As an intelligence tool, it should support dynamic refresh. QuickSight currently supports the refresh at a minimum of one hour, and it is not suitable for dynamic dashboards that require frequent refreshes."
"The solution must be more user-friendly."
"It's not ideal for reports that are more complex."
"It should support integration with Python or R."
"There should be better connectors for different data sets."
"One area is that integrating data from different sources into QuickSight can be a bit tricky, especially with Amazon Connect. To get data flowing, you need to use two additional services and configure them correctly."
"It wasn't easy to set up so we're only using a third of all of the features,"
"The dashboard could be better."
"You couldn't give administrative access to new hires."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"The support team is time-consuming, and they don't find the answer to our problem."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
"It needs to improve in terms of its flexibility, price, and installation."
Amazon QuickSight is ranked 5th in BI (Business Intelligence) Tools with 24 reviews while Zendesk is ranked 4th in CRM Customer Engagement Centers with 57 reviews. Amazon QuickSight is rated 6.8, while Zendesk is rated 8.2. The top reviewer of Amazon QuickSight writes "Useful for developing dashboards for various lines of business". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Amazon QuickSight is most compared with Microsoft Power BI, Tableau, Looker, Google Data Studio and Qlik Sense, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
We monitor all BI (Business Intelligence) Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
