We performed a comparison between Alemba vFire and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Incident Management is the most valuable feature of the solution."
"The workflow is very good, as well as customizable."
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."
"The reporting needs to be improved."
"The product should improve its ability to integrate with third-party tools."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The system shuts down about once a month which is frustrating."
"The setting up process is not quite easy. It's quite difficult."
Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while Samanage is ranked 24th in IT Service Management (ITSM) with 3 reviews. Alemba vFire is rated 7.4, while Samanage is rated 7.6. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". Alemba vFire is most compared with ServiceNow and JIRA Service Management, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk and Freshservice.
See our list of best IT Service Management (ITSM) vendors.
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