We performed a comparison between Alemba vFire and Clarity SM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"Incident Management is the most valuable feature of the solution."
"The workflow is very good, as well as customizable."
"Self-service interface means people can check their own tickets."
"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."
"As of late, I really like the BI functions."
"You can customize it and make it work to the client's needs."
"The fact that it aligns very well with ITIL. I think that's probably one of my favorite things about it, because it's following up a general best practice for service management."
"The use, from administrative stance, is pretty simple; and even from an analyst and employee's stances. It's an easy to use system, as far as ticketing systems go, because some of them can be really inundating and complex."
"The new xFlow interface that was introduced for Level 1 analysts really helps the them to achieve the best and fastest result for their users/customers."
"It helps when you have an incident or performing a problem change management process."
"The product should improve its ability to integrate with third-party tools."
"The reporting needs to be improved."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."
"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."
"The CA products integrate well together but I would like to see better integration with third-party solutions."
"The SDM administration and customisation needS deep information about architecture and vendor support continuously."
"Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome."
"More user experience in the look and feel of the application. "
"The interface for the users is a bit old-fashioned and not user-friendly."
Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while Clarity SM is ranked 22nd in IT Service Management (ITSM) with 107 reviews. Alemba vFire is rated 7.4, while Clarity SM is rated 7.8. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". Alemba vFire is most compared with ServiceNow and JIRA Service Management, whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo.
See our list of best IT Service Management (ITSM) vendors.
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