We performed a comparison between ActiveBatch by Redwood and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is very useful in sending confidential files through FPP servers."
"We are able to integrate it into multiple third-party tools like email, backup, tracking systems, SharePoint, Slack alerts, etc."
"Using this tool, if there are any huge failures, we immediately get an email notification, and the proper team will be informed, at which time they can act accordingly."
"The nice thing about ActiveBatch is once we have created a specific job that can be easily be replicated to another job, then minimal changes will have to be made. This makes things nice. Reduction of coding is substantial in a lot of cases. The replication of one job to another is just doing a few minor tweaks and rolling it into production. This decreases our development costs substantially."
"The user interface is really incredible."
"For developers, it is easy to orchestrate the workflows and the integration has been very easy."
"ActiveBatch helped us automate and schedule routine tasks such as data backups, file transfers, database updates, and report generation, which frees IT staff to focus on other studies."
"We leverage the solution's native integrations regularly. We have to get files from a remote server outside the organization, and even send things outside the organization. We use a lot of its file manipulation and SFTP functionality for contacting remote servers."
"The interface is quite simple and easy to use, even for beginners."
"The solution provides us with a very good dashboard."
"The solution has very helpful technical support."
"It is a stable solution...It is a scalable solution."
"The case management is great."
"The most valuable features are case management and integration services."
"The solution offers excellent workflows."
"The solution is operating well overall."
"The product should be improved by providing a customization option."
"Between version 10 and version 12 there was a change. In version 10, they had each object in its own folder. But on the back end, they saw it at the root level. So when we moved over to version 12, everything was in the same area mixed together. It was incredibly difficult and we actually had to create our own folders and move those objects—like schedules, jobs, user accounts—and manually put those into folders, whereas the previous version already had it."
"Providing some detailed training materials could be very helpful for new users who have very limited technical information about the tool."
"There are some issues with this version and finding the jobs that it ran. If you're looking at 1,000 different jobs, it shows based on the execution time, not necessarily the run time. So, if there was a constraint waiting, you may be looking for it in the wrong time frame. Plus, with thousands of jobs showing up and the way it pages output jobs, sometimes you end up with multiple pages on the screen, then you have to go through to find the specific job you're looking for. On the opposite side, you can limit the daily activity screen to show only jobs that failed or jobs currently running, which will shrink that back down. However, we have operators who are looking at the whole nightly cycle to make sure everything is there and make sure nothing got blocked or was waiting. Sometimes, they have a hard time finding every item within the list."
"I can't get the cleaning up of logs to work consistently. Right now, we are not setup correctly, and maybe it is something that I have not effectively communicated to them."
"The help center and documentation are not that helpful."
"I have faced struggles to understand, set up the tool, and implement it in my early days as a new user."
"Any product is going to have some room for improvement, no matter what. I see the company has already ventured into AWS and they're constantly trying to improve the managed file transfer which they have recently improvised. I think they bought a software called JSCAPE and they're trying to improve it, which is good. I am not sure if JSCAPE would be part of the base product but currently, you have to buy a separate license for it, which doesn't make sense. If it was Microsoft, ServiceNow, or integrating with other software vendors, I would understand but JSCAPE is now in-house and I'm not sure if they can justify having a separate license for JSCAPE. I would probably expect them to be packaging JSCAPE into the base product. They did switch over from a perpetual license model to a subscription model, which hurt the company a little bit. Nobody is offering the perpetual model anymore. As long as the transition is fair for both the companies, I think it should be fine and not burn us out."
"It needs more integration with other platforms."
"Pega should work on redefining their model and creating a demand for their skills."
"The previous versions had good training documents but the updated versions need to improve the documentation."
"I would like to see Pega BPM improve the user experience."
"The cost of licensing could be improved."
"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
ActiveBatch by Redwood is ranked 6th in Process Automation with 35 reviews while Pega BPM is ranked 2nd in Process Automation with 55 reviews. ActiveBatch by Redwood is rated 9.2, while Pega BPM is rated 8.2. The top reviewer of ActiveBatch by Redwood writes "Flexible, easy to use, and offers good automation". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". ActiveBatch by Redwood is most compared with Control-M, AutoSys Workload Automation, Tidal by Redwood, VisualCron and IBM Workload Automation, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our ActiveBatch by Redwood vs. Pega BPM report.
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