We performed a comparison between 3CX Live Chat and Avaya Spaces based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat."3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The microphone's noise cancellation and static feature that record a human's voice are some of the most valuable features."
"The support team can appear to be condescending."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"Its features for scheduling and generating reports need improvement."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"It could be better in terms of providing more options for call recording."
"There were some additional features coming up, as they informed us through email. But we didn't get any update on them."
3CX Live Chat is ranked 1st in Live Chat with 54 reviews while Avaya Spaces is ranked 20th in Enterprise Social Software with 1 review. 3CX Live Chat is rated 8.8, while Avaya Spaces is rated 0.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Avaya Spaces writes "A collaborative tool with a good noise cancellation feature". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Cisco VoIP PBX, Webex and Kamailio SIP Server, whereas Avaya Spaces is most compared with Fortinet FortiVoice and Microsoft Teams.
We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
