Cisco Secure Endpoint Reviews

We needed an endpoint security product and this was the one that we chose. We also use Cisco Umbrella, which fits in neatly with the endpoint as endpoints are moving, more and more, out of the office now. Traditionally, it's slightly harder to manage that, so we use Cisco AMP and Umbrella on those endpoints to secure them.

It's almost entirely on-premise. Although there are some small cloud installations where we use it.

The fact that the solution offers cloud-delivered endpoint protection makes it simpler to use. Historically, Cisco's appliances have been relatively expensive and that has been a block to Cisco getting into the SME space, which is our particular focus. Having it cloud-based, where there's no cost, as such, to get the deployment running, has made it easier to sell to small businesses. We've got AMP installations with as few as two users. In the past, with Cisco, we would never have been able to deliver into that size of business without some sort of cloud for delivering it.

It also has a neat web interface that allows us to access it simply and therefore more people are able to manage it, rather than it being a specialist product. We're able to give it to more junior people on the helpdesk and they're able to determine quite quickly and simply what the state of the environment is and, if needed, escalate it to more senior people if they believe there's an issue. That's worked well for us.

We had quite a large client that had a partial AMP installation only covering key assets, and they were hit by ransomware. It was only Cisco AMP that showed where the problems were. The rest of the antivirus that they had across the estate was completely ineffective. AMP was intact and it gave the engineers the vital information they required to remediate the problem. With all attacks what we're interested in is knowing what was "patient zero," where the problem came in, and where it's spread. That can be a challenge sometimes when you've got multiple devices in a network and you're looking across a large number of PCs to work out who was compromised first and, therefore, what the course of action is.

It has decreased our time to remediate. In the scenario of the client that was hit by ransomware, effectively, none of the endpoints were compromised. We were able to detect what the issue was via the AMP client, which discovered and alerted us to what the actual problem was. We then had to do a cleanup process on the remaining. It certainly showed its value to us and the client in that particular incident. It is hard to say how much time it saved us, because in that particular incident they only had a limited deployment. It actually took six man-days to solve the problem, but it didn't affect any of the AMP clients. It arguably could have taken even longer, had they not had AMP deployed on at least some of the assets. It's very simple: If they had had AMP on all of them, they would have probably avoided the problem in the first place. And they certainly wouldn't have needed six days to actually resolve the issue.

Cisco Threat Response accelerates Cisco Umbrella security operation functions. The abilities of Talos are definitely one of the reasons we bought into this as a product. It enables us to react more quickly. We're relying on Cisco providing that updated information in a timely fashion, and that obviously has a knock-on effect on our ability to support our clients if they've been compromised. That ability to push information automatically into Talos and their environment and then prove it's a problem or otherwise, and then update the system automatically, saves us an enormous amount of time. It gives us a lot of confidence in what we do, because Cisco is able to update things and do that part of the function for us, rather than our relying on in-house skills to try to determine what is good and what is bad.

We use it internally, in our business, to secure us, as we are an MSP, which means we are at particular risk. Obviously, we have a duty of care for our clients to ensure that we take the utmost responsibility and steps to secure our businesses and, in turn, secure our clients' businesses. The Cisco suite of security solutions definitely gives us a great deal of comfort that we are doing that. Relying on Cisco for those updates certainly takes a load off my mind, knowing that we've got the backing of Talos across the suite of products. We feel, with all the steps we have taken, that there are very few gaps in our security.

The solution has also made our team more effective by being able to focus on high-value initiatives. We have it integrated into our helpdesk system where it alerts us of things that are of particular concern. That minimizes the amount of time that we're looking at non-threatening situations. A lot of these systems can throw up an awful lot of information and you can end up spending an awful lot of time looking at things that aren't an issue — false positives. If we're able to target things more accurately, it helps us focus that high-cost engineering resource more accurately. It does save time and money.

Cisco AMP has definitely decreased our time to detection, relative to where we were with previous products. Before this type of next-gen solution, we were relying on things like antivirus, which is pretty poor and didn't produce much in the way of protection, certainly around ransomware and other things. We were relying heavily on perimeter protection, like firewalls. That was, of course, completely ineffective when people took their laptops home. The risk was great and we saw more people bringing problems back into the business. The AMP and Umbrella combination has made life a lot more secure and enables us to deliver consistent policy, which is the other important thing. When people are in our building, we've got a reasonably consistent policy because we have greater control. But the minute a person leaves the building and connects via a phone or at an internet cafe, we lose most of the traditional protection we had. The endpoint becomes everything.

The decrease in time to detection has been significant. It's very hard to put a percentage to it because, before it, we were often blissfully unaware that devices had a problem at all. It's given us visibility and we are much more effective. I'm guessing in terms of what it saves time-wise, because it's given us visibility that we otherwise didn't have, but I would say 80 percent, if I had to put a figure on it.

It has a number of valuable features. One of them is its ability to look across the estate. If somebody has been compromised, the question always is: How has it affected other devices in the network? Cisco AMP gives you a very neat view of that.

It has worked well where there have been compromises of clients and the software has automatically sent a sample to Cisco. Cisco has very quickly turned that around and an update has been issued and therefore, within an hour, all the devices are protected against it. We've been quite impressed with that.

We're a Cisco-centric organization. We use things like Cisco FirePOWER, the Next Gen features, as well as Umbrella portal and AMP. We've got a SIEM solution and we see all the events. It gives us a very good overall view of what's going on, very quickly.

We get all the alerts fed in centrally and it enables the security team to act upon them quickly. The alerts seem to be high-quality. We don't get an awful lot of false positives. With the dashboards it's clear, and you can understand quickly where the issues are, with instant responses.

The tools provided by the solution to help you investigate and mitigate threats are very helpful too. I'm the person who manages the engineers, so I don't use it on a day-to-day basis. I use it to get an overall view of, and a feeling for, where our various clients are in terms of issues: How secure they are, whether the engineers have been acting upon threats, etc. But our engineers like the product very much. The ability to detonate a particular problem in a sandbox environment and understand what the effects are, is helpful. We're trying, for example, to determine, when people send information in, if an attachment is legitimate or not. You just have to open it. If you can do that in a secure sandbox environment, that's an invaluable feature. What you would do otherwise would be very risky and tedious.

All our engineers have been very impressed with the features that it delivers and the fact that it has been low impact on the endpoints. It hasn't caused us any problems with performance. Generally, it's a very well-liked product amongst the engineering team.

Some of the dashboards don't always populate with data. Most of them do, but some of them don't. 

Another issue for me, that would be the greatest value of all, would be to make the security into a single pane of glass. Whilst these products are largely integrated from a Talos perspective, they're not integrated from a portal perspective. For example, we have to look at an Umbrella portal and a separate AMP portal. We also have to look at a separate portal for the firewalls. If I could wave a magic wand and have one thing, I would put all the Cisco products into one, simple management portal. If I were Cisco, that would be my greatest focus of all because it would be of such great value if I could give one pane of glass to an engineer and he could look across all the Cisco products. 

The other thing I would say to Cisco is they need to move more to a consumption model like Office 365, because I want to be able to sell it and deploy it by just adding things on to a particular client.

For example, you set a client up on the AMP portal, which I'm looking at as I speak. I have X number of clients. If I need to sell or deploy Umbrella, I've got to go through a completely different process and enter exactly the same sort of thing. I've got to create the client somewhere else, I've got to put the information somewhere else, and I've got to run the deployment from somewhere else. Whereas with the Office 365 model, I'm able to upgrade packages and add features and functionality all from the one place. That is an incredibly powerful selling tool.

The other area for improvement is to make billing simpler. The billing process for us is hard where we've got those two users. We've got to create a separate bill for those clients and we have to create a separate report to Cisco to say that we're billing those clients. Anything they could do to make that billing process more seamless would be of great value. If they could almost automate it, so that it is something that links in with accounts packages to make the billing process neater, it would help promote the sale of it and make it more profitable to sell. If someone deploys AMP For Endpoints on a client, at the moment that process is very disjointed. We've got to do a check once a month to see how many deployments there are relative to last month and, if we had to add one, we not only have to bill an extra one but we also have to buy an extra one from Cisco. And all that is manual.

I have been using Cisco AMP for Endpoints for three years, maybe more.

The stability is very good. We've had no issues with performance or things crashing. That aspect has all been very positive. When doing as much as these products are doing, it can create quite an overhead and take a toll on the performance of PCs, but we have had none of that kind of experience.

We are predominantly a Microsoft environment. I'm aware that it supports Mac, but I don't think we have any installations across Mac environments at the moment. From a Windows standpoint, it works very well. It hasn't caused instability. It hasn't affected performance in a negative way. All those things are really positive, given what it's actually doing.

Without any question it's scalable. We've got it on as few as two, and as many as 250 or so clients. We don't have any questions about scalability.

I've not personally used any support around this solution. I don't think we have needed to from an implementation perspective. It's all gone smoothly.

We used Sophos in the past. We're replacing it, so when the renewals come up we replace Sophos with AMP, wherever possible.

The initial setup is quite simple. We needed a method of delivery and that's the hardest part. But the deployment and the actual tuning of it are relatively minimal, so that has been a good experience. We didn't have to mess about with performance tuning, whereas with other products we have to do quite a lot for excluding this, that, and the other directory, to make sure the performance is reasonable.

If it's a small environment, it's quick to set up because we've got closer management. But in bigger environments, we bump into the challenge — and this is not an AMP issue or an installation issue — of people who are away, or people who haven't restarted their machines. Those sorts of little things tend to be the things that are a little bit more of a pain to get the final installation done. But the rollout of AMP, per se, is quite straightforward. The setup time of AMP isn't an issue and it is quite acceptable. These types of problems would exist with whichever product was chosen.

In terms of an implementation strategy for this product, our security team is very comfortable with rolling it out. The sales process is that we define the client's needs, the number of devices that they intend to secure, and that goes to the security team to coordinate and roll out. That's a reasonably templated process now for us.

In our company, the security team is comprised of four people, and they are the people who primarily look after and manage the products. We also have a deployment team, another three or four people, who are the people that would ultimately push the client out to the various devices that need it.

Certainly, from a protection standpoint, we have seen ROI. It's doing what we want it to do and it's protecting us and the clients who have it installed. Neither they nor we have been compromised and that's the greatest testament of all.

We use the MSP model, so we're able to pay as we go. We report usage based on the actual usage, which is very handy. The old model of Cisco doing it was dated and archaic, and that goes for most of their products. The previous way they did it, which was that you bought something upfront for a certain period, was terrible because of the actual process of updating it. It wouldn't scale down and it was very hard to scale up. When you added users to the system, it wasn't easy to then add licenses to that particular agreement. It was really difficult, in fact; difficult to the point where we stopped selling it in that model, because it was just too problematic.

For example, if we had a user with 10 devices and they bought some more devices, so it went to, say, 15, getting an extra five licenses within their agreement was immensely hard. To me, the only way forward is the MSP model.

We looked at a number of different solutions: Carbon Black, Cylance, Sophos Intercept X and we liked the Cisco AMP solution over those products because it fit in neatly with the rest of the Cisco portfolio. We believe that the management of the various security products fit better with one manufacturer, rather than picking various manufacturers to try and manage a security solution.

The integration of Cisco Threat Response with Cisco Umbrella is getting a lot better. What we like, across the board, is that the solutions are backed by Talos, and Talos is the largest, independent, security-research and threat-hunting organization in the world. We like the fact that the protection is spread across the Cisco environment. That's where this set of products wins when compared to other vendors. It's not that other vendors, like Carbon Black and Cylance, aren't delivering good products. They're just not doing the whole suite. They're not providing the firewall, they're not providing the CASB solution like CloudLock. I'm not sure if they're doing DNS filtering yet; a lot of vendors are catching up on that. But effectively, when you get a known issue, Cisco have the ability to roll it out across a suite of products and therefore you get protection very quickly. So if you discover a problem in Cisco Umbrella, they can update that threat, where need be, in AMP. That's quite a unique selling point for Cisco.

It's very simple to deploy, doesn't cause much in the way of management overhead, and does what it suggests. I would have no hesitation in recommending it. We obviously do, as we're selling it and have been using it for a number of years.

AMP for Endpoints has Endpoint Connectors, which are agents on the endpoints, providing security against malware and intrusion detection. It also provides intrusion prevention. We install the Connector on all the endpoints before they're deployed and also on our virtual desktop images. They provide constant monitoring and alerting on any events or potential threats to let us know when there is something going on that we can further investigate.

AMP intersects with a bunch of other Cisco tools, such as Threat Grid, Threat Response, and Talos Intelligence to identify threats, then automatically quarantine or remove them. It also gives you the ability to isolate endpoints to prevent further spread of any sort of malware, like a virus that might infect other machines.

The visibility and insight this solution gives you into threats is pretty granular. It has constant monitoring. You can get onto the device trajectory to look at a threat, but you can also see what happened prior to the threat. You can see what happened after the threat. You can see what other applications were incorporated into the execution of the threat. For example, you have the event, but you see that the event was launched by Google Chrome, which was launched by something else. Then, after the event, something else was launched by whatever the threat was. Therefore, it gives you great detail, a timeline, and continuity of events leading up to whatever the incident is, and then, after. This helps you understand and nail down what the threat is and how to fix it.

The solution’s actionable alerts in the security console are granular. They take you right to whatever the incident was so you can start investigating it. One thing that I have noticed lately, as we have spun up more tools associated with our Enterprise Agreement, is that AMP interfaces with all of them, then takes on some automated actions. One of the things that AMP allows you to do if there's an incident, it gives you an alert. This is because a threat was detected. You can click on the threat that's detected, then it takes you right to it in the timeline. Finally, you can pull/fetch the file and submit it for analysis. However, it will also do that automatically.

Cisco is standing up so much stuff right now. This solution interfaces with Talos Intelligence, Threat Grid, Threat Response, and SecureX. All of these things are integrating together and a lot of stuff is now starting to happen automatically, e.g., if a threat is detected, it is automatically interfacing with Talos Intelligence to figure out what that threat is and the hash value of whatever file that is. If it thinks it's suspicious, it automatically submits it to Threat Grid, which detonates the file in the sandbox, but also in the cloud, and returns a report saying whether the file, or whatever it is, is an actual threat/incident. Then, it remediates and quarantines it, and you find out about it later. It's doing a lot of stuff in the background as the integration with other tools increases.

Cisco Threat Response accelerates security operation functions. It gives you great visibility into your network. You start with a hash value, and you can search for that hash value within your environment by just dropping it into Threat Response. Then, it'll show you how that file has interacted with other files, systems, and devices. It gives you immediate visibility with a chart that shows you where that file has gone and where it's been. If you're looking to contain outbreaks, it's all there.

Cisco AMP simplifies endpoint protection detection and response workflows, such as security instigation. It really shortens the window to respond to an incident. You can do something in five minutes that probably would have taken several days in a big, diverse, ambiguous environment, where you have a lot of people working remotely. It would be tough to run down all this stuff. It is saving not only time, but manpower. Another person plus myself can now fix a problem. Whereas before, I would have to crawl through four or five different people before I got the right guy to get to the right place to do the thing that I needed him to do.

I like all the features. They're continually adding features to the product as well. One of the most recent features that they added is Orbital Advanced Search, which gives you great visibility into each individual endpoint. If you need to go look and see what's going on, it gives you that ability very easily.

I've only used Orbital Advanced Search on individual endpoints. Unless what I'm looking for is of great urgency, then I don't want to run very complex queries because they can take a lot of time and use a lot of resources for the endpoint. I'm still getting used to it so I don't know its full capabilities, such as, what it can do without interrupting the use of the endpoint. However, if the endpoint is compromised, it doesn't really matter. If I'm just investigating an incident, I don't want to lock the box up if a user is still trying to use it while I'm trying to figure out what's going on.

The Orbital Advanced Search is a great tool that gives you visibility. Otherwise, you would have to track down the device physically and possibility even do a forensic image of it to figure out what happened, or take it out of the environment just to investigate it. Having the ability to use Orbital to get the information off of a device to determine whether it's legitimately compromised, or if something weird is just going on, shortens the timeline of your response because you have immediate availability and visibility into the device that might be compromised.

Orbital helps reduce attack surface and investigate real-time data on our endpoints. For example, a device alerted in AMP for having a potential browser hijacker. At the same time, the user was also opening a help desk ticket because they were unable to access some online resources necessary for them to be able to work. I was then able to get on the device using Orbital (out of AMP) to locate the device and figure out what was going on, and it was a legitimate infection of a virus: It was a browser hijacker. All that happened in the span of five minutes, and I was able to get one of my guys out there to remove the device from our environment, reimage and replace it with another device.

I was able to figure out what was going on with that device in the span of five to 10 minutes. Then, I was able to have a guy onsite within the next three hours to get the device out of our environment. Previously, that would have taken days to figure out what was going on with the device, remote into the device, and find out where the device was physically, then get somebody to go to where the device was physically and pull the device out of the environment. That used to be a much longer process, and the longer that you have a threat risk in your environment, the riskier it becomes.

One of the best features of AMP is its cloud feature. It doesn't matter where the device is in regards to whether it's inside or outside of your network environment, especially right now when everybody's remote and taken their laptops home. You don't have to be VPNed into the environment for AMP to work. AMP will work anywhere in the world, as long as it has an internet connection. You get protection and reporting with it. No matter where the device is, AMP has still got coverage on it and is protecting it. You still have the ability to manage and remediate things. The cloud feature is the magic bullet. This is what makes the solution a valuable tool as far as I'm concerned.

The solution’s endpoint protection, in terms of the operating systems and devices that it protects, is pretty comprehensive. The one challenge that I see is the use of multiple endpoint protection platforms. For instance, we have AMP, but we also have Microsoft Windows Defender, System Center Endpoint Protection, and Microsoft Malware Protection Engine deployed. So, we have a bunch of different things that do the same thing. What winds up happening is, e.g., if I get an alert for a potential incident or malware and want to pull the file, I'll go to fetch the file to analyze it. But, one of these other programs has already gotten it, so the file has already been quarantined by another endpoint protection system. AMP doesn't realize that and the file fetch fails, then you're left wondering what's going on. 

It's a rapidly evolving product. Every time they turn on a new feature, you're going to have glitches. Recently, they put out a bad version of a Connector, but they put out a new version of a Connector every other week it seems, so they pulled that back and put out a new version.

About a year.

It is very stable. I haven't noticed it being unstable. It is what it is and does what it does.

On a regular basis, we have four or five network security engineers working on its deployment and maintenance.

It is easily scalable. It's a simple deployment. You can push it out through any sort of desktop management system that you have.

Because we're a hospital, some things (like an imaging device) will not be using the solution as it may stop the imaging software from working. As far as endpoints for regular people who are not doctors using nuclear medicine imaging computers, it is pretty much on all those devices, including all of our virtual desktops. We have about 5,000 endpoints.

Their technical support is excellent. I often wind up working with the same people who are responsive, knowledgeable, and available to do live troubleshooting and analysis. They also do a great job of teaching you things that you otherwise wouldn't know about the tool.

We still do use System Center Endpoint Protection (SCEP). I am in the security group, and there's an infrastructure group who deploys the desktop. As part of their deployment, not only do they include AMP, they also include the Microsoft tools of various types.

Mostly, AMP affords us utility and visibility. Whereas, we had very little control and visibility into other tools because they weren't ours. we didn't have such great access. For endpoints, it's really been great for us as far as having that level of visibility and ability to control what's going on. To not only have the responsibility for security, but the ability to provide security has been the big deal for us. We didn't have such great access. 

When we only had the SCEP solution, we would get alerts but that would be it. We wouldn't have access to the tool to get more information from it. This left us sort of trying to troubleshoot the device in a vacuum without understanding what was going on.

The initial setup was straightforward, easy, and quick. When we first started testing and deploying it, we were installing it on individual machines ourselves. It's just a matter of downloading the Connector or having the URL to the Connector that you just run on the machine. All you need is local admin rights and it takes about five minutes. That's it. 

In our testing environment, deployment was probably a month or two, because we were just testing. Once we felt comfortable with it and started deploying it, we gave it to our desktop engineers because it's an integral part of the image that gets installed on every machine. Therefore, for our entire environment, it probably took a total of four months, since three months were for testing.

Initially, we deployed it to individual desktops for testing. Then, we incorporated it into the standard image deployed on all desktops, laptops, or endpoints.

We have absolutely seen ROI. The way that it is starting to integrate and work with all the other Cisco products, as far as the ease of use, visibility, and being able to respond to incidents. We can know if something bad is potentially happening instantaneously and prevent it from happening. We can go to a device and isolate it before it infects other devices. In our environment, that's millions of dollars saved in a matter of seconds.

The solution has made our team more effective and productive.

The solution has decreased our time to detection because we are getting alerts letting us know that something needs to be looked at. Now that it's integrating with all these other tools, it's automatically submitting files for analysis to determine whether they are dangerous. Up until about two months ago, I would get a bunch of alerts about certain files. For example, I used to get alerts about a machine having a file, then I'd have to fetch the file and submit it for analysis. That stuff is happening automatically now. So, I went from about 100 or so odd alerts a week to around five because everything is now happening on its own.

We have an Enterprise Agreement with Cisco for a bunch of tools. This is one of them.

The Enterprise Agreement is like an all-you-can-eat buffet of Cisco products. In that vein, it was very affordable.

We looked at a bunch of different things. We looked at Carbon Black along with two or three other of our tools that we didn't really have any control over. 

Cisco AMP came as part of the Enterprise Agreement with Cisco, so it was included. This made it much easier to spin up and use.

You need to look at your exclusions. You need to understand everything you have in your environment that needs to be able to operate. Because one thing AMP does, if doesn't know what a file is, it will go get that file and isolate/quarantine it. That file might be part of another software platform that's needed to function for whatever it is you do. Chances are you won't have any visibility into whatever that platform is until it stops working, because AMP has quarantined one of the central files for it. Knowing what you have in your environment, what the exclusions are, and how to create and apply those exclusions for those other systems is a key piece.

I think that AMP is really effective in isolating and stopping things that it doesn't know. This is probably good because you don't know if a threat is really a threat until you get a chance to look at it. AMP gets out in front of that. This can cause problems if you don't know that you need to have an exclusion, but you're better safe than sorry.

We are using Cisco Email Security, Cisco Firepower, Cisco Talos, Cisco Threat Grid, and SecureX. We have not stood Stealthwatch up yet. We are refreshing our ISE instance. The integrations across the board have really been a multiplier for each tool individually, and certainly through AMP. It's really launched AMP into another level far as automation is concerned. The integration of all these tools is seamless and very effective.

I would rate it an eight (out of 10). It is all still a work in progress; it is all still a new thing. Not only is the tool itself a new thing, but how the tool integrates with all the other tools. It's in development.

We were looking for a security product, which would not only block known viruses, but give more visibility and control over anti-malware. We offer Desktop as a Service (DAAS) for small and medium businesses, so we have hundreds of laptops, desktops, and virtual machines. Because users click on everything, you need to have a solution in place which will detect if something happens and log it, if there's anything malicious, then it will be blocked and reported.

The main reason for going with Cisco AMP is its integration with other Cisco solutions. It can integrate our firewalling, DNS protection, and email security appliance, so if there's a malicious file, and I see it on one of those devices. I can say, "Hey, I want to have this blocked," and it will immediately stop it being emailed in or out our environment. It also can no longer be downloaded from the Internet. Thus, with one click, we have multiple points protected.

AMP is a bit of a time machine for our environment. We can see any action being executed, connection being made, or file being written, whether it's malicious or not. Everything is been logged. I can basically go back in time and see, "This user opened this website," or, "This process created this file." If at any point in time, we do get something where, "There has been malicious activity there," we can completely follow it back:

• How did it get there? 
• Did it change other files? 
• Did it leave a scheduled task somewhere? 
• Did it connect to other machines? 
• Did it drop software on another place even before it was know to be malicious? 

All activity has been logged. If something turns out to be malicious, or if it's a user doing something they shouldn't be doing without using any malicious software but just using system tools, you can still see every command being run from the console.

The management console is cloud-based and the deployment goes to the endpoints, which are either in our data center or on the laptops and desktops that users have in their offices.

We worked a lot from home over the past few months. This was our only product that did not need to be changed in configuration when all the laptops did not come into the office for a few weeks. As long as there's an Internet connection, it will get the updates. Anything happening locally will upload to your cloud so you have full mobility on it. You have no need to update your console. You log in one day, and there's a note saying, "We added these new features. Click here for more." It has taken a lot of the hassle out so you don't have to worry about the connectivity or updates. You can just worry about stopping the malware you're investigating and incidents in your environments.

Any alert that we get is an actionable alert. Immediately, there is information that we can just click through, see the point in time, what happened, what caused it, and what automatic actions were taken. We can then choose to take any manual actions, if we want, or start our investigation. We're no longer looking at digging into information or wading through hundreds of incidents. There's a list which says where the status is assigned, e.g., under investigation or investigation finished. That is all in the console. It has taken away a lot of the administration, which we would normally be doing, and integrated it into the console for us.

With Cisco AMP, or any Cisco security products, you get Cisco Threat Response. Threat Response takes the intelligence from all your different solutions, then combines it with sources, like VirusTotal, and includes general information that Cisco has available on those threats. E.g., if I see a file somewhere, I can with one click go from my AMP console to Cisco Threat Response, and there it will be enriched, saying, "We have already seen this piece of software two months ago in Japan. This is what we thought of it. We did an automatic analysis on it. These are the indicators on this piece of software being either malicious or benign." With Threat Response, it is very easy to go from what's happening on my environment to what's happening in the world.

If there's spam coming from a machine, I can with one click determine, "Has there been any other intrusive events originating from this machine? Has it been sending me just spam or has it also been scanning me, making connections to other machines, or login attempts?" With Threat Response, we get the view from all sides, both inside and outside our network.

Orbital helps us with investigation, especially if there's been an incident on one machine, and I want to know, "Are there other machines in my environment with the same type of modifications." It's just a click away. I don't have to leave the Orbital or AMP to do the incident investigation. Thus, I don't have to pivot to another solution to check the event logs or files on the endpoints, and not having to leave the tool is very efficient. You have the same casebook in which you can keep notes of your investigation, then you can share the notes with your colleagues. 

The solution simplifies endpoint protection, detection, and response workflows, such as security investigation, threat hunting, and incident response. This positively affects our operational efficiency. We don't have to guess anymore if we have everything or need to use different tools. I can query the machines directly from Orbital. It's a complete tool set. You don't need anything else besides the tools you get with Cisco AMP. There are things now possible which we could not do before, and they're easier than before as well.

I find the the integration to be valuable. Cisco Email Security, Threat Response, and firewall are all completely integrated with this solution. It's very easy to connect your firewall or Email Security appliance with AMP to get visibility within Threat Response. On Cisco's end, we have had no trouble integrating. You go to the menu, and say, "I want to integrate this kind of device." Then, it basically shows you which buttons to click to integrate. It has been very easy.

The ability to create groups and policies precisely to your liking is also valuable. You can choose which engines you want to use for specific groups and what type of protection you want for what machines. It's not a single, one-size-fits-all. You can precisely match it to your requirements. E.g., if I have a file server and a laptop, then I want a different type of protection for those machines.

The console is really great. It's web-based. You can give everybody access. It has some great dashboards, which immediately show you what's going on in your environment, what's being blocked, and what needs to be investigated. It also makes collaboration very easy. If I start an investigation, I can open a virtual casebook that will be also stored on the console. I can invite other users to collaborate with me on the same investigation without having to send them notes or have another communication channel open to check things. E.g., I open the casebook and add interesting events to it, then other users are being updated immediately. They can also add to the same casebook, as it is very easy to collaborate from within the console on incident response.

Orbital is a good feature. It's based on SQL query. You can say, "I want to see failed login attempts," to see if there is anything out of the ordinary, then select a random or specific number of endpoints. It can run queries against the machine without you needing to make sessions. You can check if:

• There have been any alterations in the host files.
• Any new applications were installed.
• There have been any events taking place in the event log, without having to leave the AMP environment.

We have had some problems with updates not playing nice with our environment. This is important, because if there is a new version, we need to test it thoroughly before it goes into production. We cannot just say, "There's a new version. It's not going to give us any problems." With the complexity of the solution using multiple engines for multiple tasks, it can sometimes cause performance issues on our endpoints. Therefore, we need to test it before we deploy. That takes one to three days before we can be certain that the new version plays nice with our environment.

At least a year.

The stability is very good. We have had no issues with the console. It has always been available. The connector also runs well.

I have to ensure that the connector is installed on every device, whether it be an iPhone, Android, Linux, or Windows. I don't have to worry about the console, the amount of data, or the back-end, as that is all being handled by the cloud. Therefore, I can scale as much as I want, as long as I have enough licenses.

We currently cover 500 endpoints with Cisco AMP and are looking to scale that up to 3000 this year.

Working on the console: We have seven users. 

Working on machines protected by AMP: We have about 5,000 users.

There have been a few incidents where we used their technical support, which has been very good. The highest level of certification is Cisco Certified Engineer, and these are the first people whom I talk to as I log an incident with Cisco AMP. They are certified at that level. Therefore, I'm talking to somebody who has intimate knowledge about the products. They react quickly and know what they're talking about. They say, "Can we schedule a remote session? I can work with you on the problem." Then, it's always been either the same day or the next day that they say, "I have a solution," or "I'm going to continue to work with you towards that solution."

We previously used Microsoft System Center Endpoint Protection. We switched away from it for two reasons:

1. System Center Endpoint Protection is a classic antivirus product, which will block no malware and only work on Windows. There is nothing advanced about it. It does not have login or the cloud console. It will only give you alerts if the machine is connected to the domain. It was a legacy product looking at the malware and the threat landscape. There was no ransomware protection. There was no sandboxing any threats if there was an unknown file. Now, it will be sent over to Cisco Threat Grids and go right on the VM, then there will be a verdict passed saying, "Good file, bad file, suspicious file." Previous solution didn't have that. 
2. Our company was very happy with the price of Cisco AMP. It was about a third of what we were paying for System Center Endpoint Protection.

We had ransomware before we had Cisco AMP. Basically, the user calls you to say, "Hey, there are some files I cannot access well." You log into the machine and look at the processes, then you see there is a process encrypting all the files. You kill the process, get the files (which have been touched), and then start to restore. However, how can I be certain that the process which was started by the user did not leave a scheduled task saying, "In five hours, we have to start another thing," or did it upload any user data to a different machine? How can I know if was there was data loss involved in this incident?

With our previous solution, you had no way to be sure that you were not missing something, if there were not any files left, passwords/data stolen, connections made to different machines, booby traps or scheduled tasks left, etc. With Cisco AMP, if it manages to execute, I can say, "How did we get this file?" With one click, I can block it from being downloaded from the Internet and being emailed in/out of our environment. I can also see if there were any files created or connections being made. Then, I can be 100 percent sure if there was a data exfiltration, anything left behind, or if we missed anything. AMP is very thorough.

With our previous solution, if it was known malware, we would get an alert. If it was an unknown malware or ransomware, our users were our detectors. Then, it might take hours before they could say, "Hey, something's not working for me." Cisco AMP will get you that same alert within minutes of an incident occurring.

Before we had the Orbital tool and Threat Response, we were just feeling around in the dark if we were doing an investigation. We were never sure, "Did we get everything?" We did positively identify malicious malware, but, "Did we miss anything? Has anything else happened? Is this also happening on different machines?" There were these questions we were not able to get 100 percent satisfying answers on. With Cisco AMP, Threat Response, and Orbital, we are 100 percent certain that we got every trace of malicious software. We're also certain that no other machines have been compromised or will be compromised in the same way.

The initial setup is straightforward. Because the console is cloud-based, you get an email saying, "An account for you has been created. Click here to login." Then, there is the console. There are some basic groups there, and you say, "I want to have these settings." You download an installer, which already has the policy you defined included, and run it. It installs the connector on the endpoint, then the endpoint starts talking with your console. That's all you have to do. 

You log into a website, configure your settings, get an executable that you deploy to your endpoints, and that's it. Any policy or connector updates can trigger from the console, because if you can use a web browser, you can deploy Cisco AMP and update it.

I had the first machines deployed within an hour. After, we started a fine-tuning process, which includes policies, exclusions, and rights. Total deployment was probably two or three weeks before it was part of our default image, where every new machine was being imaged with a connector included.

Time to response is a lot faster. With every incident, at least six to 10 man-hours are saved because the damage has been reduced significantly. Additionally, if I have to work on file restore for six hours, for those six hours, my IT users cannot work on that application. This does not even take into account lost productivity of hundreds of users waiting to get access to the data again who also have to wait for six to 10 hours.

The visibility has increased a lot because all the heavy work is being done in the cloud. Therefore, we see a lower CPU and memory footprint on the endpoints. All the connectors on the endpoints send your information to the cloud where it is being analyzed, then it just gets the information back. There is not a lot of heavy stuff going on with the endpoint compared with the previous solution where you had a lot of work being done on the endpoint. Thus, you're taking away CPU cycles and memory from the applications you wanted to run there.

Our technicians are doing more meaningful tasks. They can just do their threat hunting and incident response without having to find tools that can do the things already built into AMP and Threat Response.

There are a couple of different consumption models: Pay up front, or if you have an enterprise agreement, you can do a monthly thing. Check your licensing possibilities and see what's best for your organization.

Note: You can upgrade or increase the number licenses by just placing a new order.

We did do a product selection, but we did only the proof of value with Cisco AMP. We looked at Trend Micro and a VMware product on paper. However, looking at our integration possibilities, since we were already using Email Security and firewalling from Cisco, there was no other product that offered the same level of integration.

Read the manual. There is a lot of information in there. 

Cisco gives threat hunting workshops globally, which are free. They take about half a day and show you how to use this product for threat hunting. Because we're looking at protection and antivirus, we're looking at a reactive response if there is a nasty file to be blocked. With Cisco AMP, you get the possibility to proactively go hunting for threats and find them before they become a problem. With this workshop, it will really shows you the different tools with real life examples, how to effectively test, and make the most of your investment in Cisco.

The solution’s endpoint protection is very comprehensive in terms of the operating systems and devices it protects, e.g., servers, Windows and Linux, smart devices, tablets, or home PCs. As long as it has an Internet connection, I can deploy an endpoint connector. I can get all the input into Microsoft for that endpoint as well. We haven't had any operating systems or devices in which we could not get visibility with AMP.

Other solutions are just the basic, "There was something wrong." They will give you the location, but will not give you the context, from which user, nor show you how the file got onto the system. With Cisco AMP, I just open a dashboard and it will show me (without doing anything), "We had 60 malware incidents via Chrome. We had five malware incidents via Outlook. We had two malware incidents from USB sticks." Immediately, we have an overview of how we're doing today, also showing where the nasty things are coming from. I don't know if there is anything that I'm not seeing.

With Threat Response, there should be some new integrations announced later this month.

I would rate this solution as a 10 (out of 10). 

We're using it in a handful of ways. We initially bought it to provide endpoint protection against malware and the like on our laptops that were mobile and off our network the entire time. We eventually moved it onto all of our desktops, and we have now integrated with Umbrella, so we have a full protection suite for all of our clients across our enterprise. 

The most valuable thing about the solution is a feature that's not in the actual product set itself. It's peace of mind. We take a look at security holistically, multilayered. We start from the edge and perimeter and work all the way down to the client. I feel we've deployed best-of-breed in each of the slices of the security layer. For the endpoint, Cisco gives us good clarity about what our endpoints are actually doing. So when we get bad actors into the network, we get quick visibility into which devices are compromised.

We've really subscribed to the whole security stack from Cisco. AMP feeds into that whole Threat Grid for us. We're able to see hashes, and the like, all the way down to the client and we get that visibility because of AMP. As AMP reports back into the Threat Grid, we can see the hashes running on the actual endpoint, and whether they are malicious, and what those things have done. If malware has infected a certain laptop, we get all the forensic evidence around that laptop and, if it's jumped, where that bad stuff has jumped to and what it's done. All that visibility is possible because of AMP.

Even as a standalone product, you get peace of mind having AMP running on something. So if you open up an attachment and it's doing things that it's not supposed to, because your endpoint gets security updates it is protected. Whether it's connected to the network or not, whether it's connected to the internet or not, it is protected. It does its job very well.

The fact that the solution offers cloud-delivered endpoint protection simplifies our security operations. We don't have to worry about updates or signature updates. It takes care of itself in the background, so it frees my guys up to do more meaningful work.

The quality of alerts that actually percolate up for us to take action on are on point. There aren't a lot of false positives so my security team is able to spend its time more effectively. They're not on a wild goose chase. They're chasing actionable things to take care of.

In addition, the security stack that we have in place allows us to see a threat once and block it everywhere, across all endpoints and our entire security platform. If one piece of bad malware gets through, the entire network will self-heal. It makes us more efficient. Standardizing on one pane of glass is the dream that you're after. So even though Cisco doesn't have just one management console for its entire security suite, the pieces plug in properly. With help from Cisco and their security experts, having this deployed the right way lightens the load on my team. We become much more effective. I don't have a team of 15 security experts running around our network, facing down bad guys and preventing them from ever touching our core pieces of data or IP assets they would be after. AMP and the rest of the security stack from Cisco give me peace of mind that the network is taking care of itself and that the endpoints are protected. As long as we are not careless with the pieces that we control, we can rest reasonably well at night knowing that Cisco is doing the heavy lifting that keeps the bad guys at bay.

AMP has decreased our time to detection and to remediate, without a doubt. It's gone down by 100 percent. We're able to detect, real-time, bad or malicious software and mitigate it, not quite in real-time but pretty darn close. If you go back to when we first deployed it, there was no time measurement, so I'm comfortable saying it has sped things up considerably. Now, we're only chasing real threats.

It doesn't impact the devices. It is an agent-based solution, and we see no performance knock on cell phones. That was a big thing for us, especially in the mobile world. We don't see battery degradation like you do with other solutions which really drain the battery, as they're constantly doing things. That can shorten the useful life of a device. We're really happy about that. That's why we decided to go full-steam-ahead on that. And of course, on laptops and desktop, there's no performance hit whatsoever. We have Windows, Android, and iOS, and deployment of the agent is very easy, and is done with no user interaction.

The other thing that we really like, from the agent standpoint, is that our end-users are not capable of turning the tool off. That was very critical for us.

The integration of the Cisco Threat Response feature with products such as Cisco Email Security, Cisco FirePOWER, Stealthwatch, Talos, Threat Grid, Umbrella, and third-party solutions means it plugs right in. We use that entire stack, with the exception of email protection. Talos is out there as the guiding force, applying visibility from around the globe, and the insights that it gains, and then feeds back into all the security platforms. Threat Grid lets us see and track hashes with the forensics that we get. It is just out-of-bounds crazy what we're able to do in a very short period of time. That's all dependent on the stack working together. That's where Umbrella and AMP come into play, and having those agents out there running on endpoints and feeding it all the way back up the stack and giving us visibility into all our north-south traffic through the network. That is important.

We use FirePOWER on our firewalls to try to prevent bad guys from getting in. The thing we're really impressed with there is that even if questionable hashes that get through, we're able to say, "Oh, something bad got through," and we're able to track it back and remove it from the network after it's proven to be malicious. We see that on a constant basis. That's a very useful tool. The ability to extract that malicious software automatically is a cross-function of AMP, ISE, and FirePOWER. Using that entire stack, we're able to automate that entire process, with my guys not having to do anything. It just happens.

If it could physically go out and slap the end-user to keep him or her from doing the bad thing initially, that would be great.

But seriously, maybe there is room for improvement in some of the automated remediation. We have other tools in place that AMP feeds into that allow for that to happen, so I look at it as one seamless solution. But if you're buying AMP all by itself, I don't know if it can remove malicious software after the fact or if it requires the other tools that we use to do some of that.

We've been using Cisco AMP for Endpoints for well over five years. Aside from firewalls, it was our first security software product from Cisco that resides on the desktop. It goes on laptops, desktops, the whole shootin' match. Recently we started to deploy it on mobile devices and we're excited about that.

It's rock-solid. I don't think there's more to say there. It's just a rock-solid solution.

We have about 800 endpoints that we protect with it and that number is growing, because around the end of 2019 we started playing around with deploying AMP onto cell phones, both Android and iOS. We kicked that tire for a few months and during [COVID] quarantine, we finally figured out how to make it all successful. We've now started rolling that out and we have close to the same number of smartphones out there as other endpoints. We're rapidly deploying it out to all of our Apple and Samsung devices.

We're a baby user, even at 800 endpoints. We get great value out of 800 endpoints. I've talked to peers of mine who run much larger IT organizations who have it scaled out to tens of thousands of endpoints, with the same ease. It scales very well.

Their tech support, overall, is best-in-class. If you ever have a question, TAC gets the answer for you and helps you work through the solutions. 

One thing that we are working on is trying to integrate AMP with AnyConnect. We have our image or our "build." We install AMP, and then we install Umbrella, and then we install AnyConnect. Now Umbrella and AnyConnect have integrated together, and AMP is coming. We've been working with customer support to build all of it into AnyConnect in one deployment model. They've been fantastic to work with.

I don't think it's quite ready for release, yet. We're on the beta side of things. They asked us to kick the tires to get some feedback from a medium sized enterprise on ease and scale. They're trying to make it as simple as possible so that you can just punch in a little bit of configuration info and away it goes.

We've been an AMP customer for a very long time. We've always had antivirus on the desktops; that's what everybody needed to do. Then, I went to a security conference and Cisco was talking about AMP and about how ineffective antivirus really was and that you needed something more. This was when they were bringing AMP to market. I seized on it immediately and said, "That is well-priced, well-positioned, and exactly the gap that we need to fill."

It definitely helps us minimize security risks. We were probably aware of those risks, but may have just been limited in the tool sets available to us. AMP came to market when there weren't a lot of tool sets out there. Before AMP, we made our best efforts in educating and the like, in the hope that nobody would click on bad things. But then we were able to plug AMP into the environment and know that we had a piece of software so that if somebody did click on something bad, we had tools in place to prevent it from doing anything totally out of bounds, and business-shattering.

Malwarebytes was probably about the closest that we had to a solution that was comparable to AMP, but they are definitely not direct competitors. That was a tool that we used on a one-off basis if we thought a computer was infected with malware. Once we deployed AMP, we no longer had a need for that tool.

The initial setup was straightforward. I've been at Per Mar Security for over 20 years and there are a handful of solutions that just work the way they're supposed to, out-of-the-box. AMP's startup guide was on point. I'm the one that deployed it, and I still do some of the technical stuff, day in, day out. I was able to go through their Quick Start Guide and we were able to deploy it out to over 800 endpoints in a matter of two weeks, and that was mostly due to how we roll software out. We probably could have deployed it all in one day if we really wanted to. But we have 30 offices, so we just went office-by-office. It was easy-peasy.

We've seen ROI, absolutely, in more efficient use of my team's time.

The visibility that we have into the endpoint and the forensics that we're able to collect give us value for the price. This is not an overly expensive solution, considering all the things that are provided. You get great performance and value for the cost.

This is a mature product for Cisco. They've been in this space for a while. There are a lot of competitors out there and, since we deployed AMP, we've had some of the competitors to AMP take runs at us and say, "Hey, look at our little widget. We think we're better. We catch more things at a higher hit rate." Every once in a while we'll get bored we'll take a look at one of these tools. We'll say, "Hey, pretty cool tool." And then we see the pricing and, after they perform CPR on you and resuscitate you and you get back to living, you're like, "Holy cow, that is way overpriced compared to what I'm paying for AMP." AMP is very well-priced. 

When I look at different solutions, I always go back and compare them to AMP. I'll tell the others, "Hey, here's what we're paying for AMP, per user. You guys can't be any more than that, because here's everything we get from AMP. You guys are only doing one thing or two things, and AMP's doing all these other things for us."

AMP's pricing is the gold standard that I compare all other pricing to, from antivirus to other security tools. That's how well-priced I think AMP is.

Take a holistic view of your security stack. If you can only focus in on the endpoints, I understand, but if you take a longer view on where you want your cyber security posture to be over the course of time and over the course of budget, this is a great building block. I took a step back half a decade ago, evaluated where we were and where we needed to be, and I started taking baby steps. We started with AMP; we quickly added Umbrella. And that was a great little solution to endpoint protection. We knew where our people were going on the internet. We could block them from bad sites. We had the power of Talos protecting us.

Over the course of time, and as budget constraints allowed, we were able to add on more layers. I would rate our cyber security posture as very mature. You're always growing, you're always evolving, as the threat landscape does, but I think that we have the fundamentals in place to be able to adjust rapidly to an evolving threat landscape. 

That didn't happen overnight. We didn't just open up the checkbook and write a $10 million check to say, "Hey, we have cybersecurity." We took a very methodical approach over the course of time, trying to plug in the right pieces as they fit and as our business grew and matured. Our fundamental building block was AMP. We started there and then built out from it. Just recently, this past fall, we finished up building security into the core of the data center. We built from the endpoint up to the perimeter and then into the data center. Now, we have good visibility into our north-south traffic, where AMP plays and, with the recent project that we just finished up, we now have great visibility into east-west traffic out of the data center. AMP plays into that, too.

At the end of the day, AMP will feed both data feeds and give you good visibility into all your traffic, whether it's leaving your network, coming into your network, or going across your network.

We're very confident about the security alerts that pop up on Threat Grid. And we use another tool that's not Cisco-related, another SIEM tool, that will alert us for different things. We cross-correlate the two platforms — it's like a check-and-balance, if you will. It makes sure Cisco's doing everything it's supposed to, and that this other tool is doing everything it's supposed to do.

The primary use case is for endpoint protection. For the larger deployments, we use it for our policy enforcement as well. We use AMP on the endpoints for writing automated policies in order to protect the user when they join the network, for example. 

The solution's integration capabilities are excellent. It's one of the best features.

Most of my ecosystems are Cisco-based, so AMP is an easy deployment for me and an easy sale as well. There is a lot of technical documentation which is readily available. There's a lot of Cisco-based education which is really helpful in terms of various unique situations that we run into.

I would recommend that the solution offer more availability in terms of the product portfolio and integration with third-party products. 

AMP works very well within the Cisco ecosystem. If it could work along with the third party ecosystem as well, if that integration or even more APIs came into play, I think we could utilize this product a little bit better.

One thing which I would like to see in terms of a major improvement would be AMP supporting the IoT infrastructure, which has been coming up in networks recently. It should also support more factory managed devices, like systems running Linux. Better support is what I'm looking for.

The common endpoints are already covered and we work very well with them. That would be the case if support is extended to new devices as well. I think that would bring real value to the table.

AMP has recently released email security and web security. If there was something like a common dashboard, similar to that of CrowdStrike, it would be useful.

AMP needs to come up with a common dashboard for all of the solutions. That single pane of information would allow us to view everything. 

Instead of installing a plugin, what we need AMP to do is run installs in the background. Then the user doesn't know that AMP is running on the system. That would be a fantastic use case or the recommendation which I would like to make, in they're looking for products and features to develop. Something like that would allow me to have a high-end deployment in place for AMP which would be ideal.

I've been using the solution for two or three years now. I have been using AMP since it was acquired as an independent company. That means I have almost five years of experience in AMP and AMP-based products.

Scalability wise, AMP is a sure shot recommendation. I would recommend it for an endpoint protection solution compared to any other product out there in the market. It's number one.

I work with small and medium-sized organizations as primary clients which I have targeted AMP on. The small users or the smaller segment within our clients are from 10 users to 500 users. And when I'm talking about medium deployment, I'm referring to users ranging from 500 to 5000 users.

The technical support has always been fantastic.

It has never been a disappointing experience to be very frank. Cisco TAC has been very helpful. I worked in the presales team as well, so there is Partner Plus which has always been favored in terms of providing us with solution-based documents as well as presentations to take to our customers.

In a couple of ways, I think we are doing a very good job in terms of the resources which are being provided as well as the support that has been designed around this product.

The initial setup is very straightforward.

I normally work with Cisco systems, as well as most of the routing and switching companies out there, like Juniper, among others.

We're partners with Cisco. I handle consultation with all Cisco products, which includes all of the safe architecture, security logging, and switching. I'm basically working with the system architecture within Compass. I am a unified, tech grade umbrella for the entire product portfolio.

I'd advise, if users are running a Cisco environment, to definitely adopt AMP as an endpoint-based solution, which makes it a lot easier for them to manage your devices.

I'd also advise that AMP works very well if someone is running a non-Cisco set up (and they're looking at an endpoint solution that works independently). However, there's a little bit of complexity in terms of getting the actual business use case, because there's less documentation surrounding that kind of setup.

In terms of rating the solution overall, I'd rate it an eight out of ten. It has covered most of the feature sets we need. The reason I'm not giving it a full ten out of ten is because there is still room to improve the scope of integration. It doesn't support many of the IoT endpoints as well as the other components on the network, which are not yet compatible but under development. Once that happens, I'd probably give it a proper ten out of ten.

I like that this program is very light on the computer and very powerful. I also like the price.

I would like more seamless integration, because I have a security solution based on Cisco and I'm looking at integration for the old solution. It would be much easier for the security administrator to monitor integration.

I guess it's easy to scale, because I started a project with the requirements and when I needed to move forward to scale it up, it's been so easy. We currently have around 50 users. 

I am really satisfied with the technical support.

I also use Trend Micro. I use both programs, because they have different security layers. Both programs are very good.

The initial setup was straightforward as we used one of the Cisco partners. The deployment took a couple of days. 

On a scale from one to ten, I will rate this solution an eight. I do recommend it to others.

I use the public cloud deployment model. I have installed the license, the software, on my VM and it is being managed by Cisco Cloud.

My primary use case for this solution is to test it against malicious links and for encryption and decryption. 

The simplicity of use is its most valuable feature. You can very clearly see things. You have the ability to go back in time and get details, where the malware started, what happened and where it went from the minute it got in. It offers a good scope and a good ability to shut it down then go back and see what happened. 

It should be doing backups. Every stage that this malware is going forward, it should snapshot the situation. Then I could go back to the first stage before it got infected. It doesn't have this option, and I know that other manufacturers have it, like Check Point, for example. 

In the next release, I would for it to have back up abilities. I would like the ability to go back to a point in time to when my PC was uninfected and to the moment of when the infection happened.

The stability is good. 

I haven't needed to scale up yet but from what I see it's supposed to be easy. My organization sells this solution. We provide the service and management of the environment of our clients. 

It only requires one staff member for deployment and maintenance. 

I'm looking to expand the usage. I offer this solution to almost every endpoint SMB client. I'm looking to establish a faster solution and I meet with clients to discuss their network security. 

We haven't needed to contact their technical support because we've never had a problem that we couldn't resolve ourselves. 

We were previously using Check Point Sandblast Agent. We switched because it wasn't as stable as this one. We had some problems with it and we needed to contact their support and it wasn't so good. I would get tough questions from my clients so eventually I told them that we would look into other solutions.

We also work with Fortinet but I prefer AMP. 

The initial setup is a bit complex because you need to execute existing antiviruses or security software that you have on your device. 

The deployment took around fifteen to twenty minutes. 

I deployed it myself. I am the consultant who does the deployments. 

The costs of 50 licenses of AMP for three years is around $9,360. There are no additional costs. 

Just purchase the license, download it, install it to an active device, the main controller, and send it to everyone. My advice is that you need to delete your existing endpoint security solution because AMP actually contains everything that you need. Those two softwares can attack each other which can be a problem.

I would rate it a nine out of ten. 

We're using it for endpoint security for users and to make sure that no vulnerabilities exist.

Cisco Secure Endpoint has improved our security boundary. It makes our network more secure.

Cisco Secure Endpoint has decreased our time to remediate and time to detect, but I don't have the metrics.

Cisco Secure Endpoint has improved our cybersecurity resilience.

The product itself is pretty reliable. The security features that it has make it reliable.

It's pretty good as it is, but its cost could be improved.

We have been using Cisco Secure Endpoint for three to four years.

It's pretty reliable.

I haven't had to scale it at all, but I would hope it's scalable.

It's great. I never had any problems getting through or contacting tech support. I'd rate them an eight out of ten.

Positive

We used McAfee. We switched because we're more Cisco-reliant, and the product suits us better.

I wasn't involved in its setup.

I personally have not seen an ROI.

I would definitely weigh it with its competitors. The best bang for the buck in the technology is Cisco Secure Endpoint.

I would rate Cisco Secure Endpoint an eight out of ten.