Cisco Prime [EOL] Reviews

We use Cisco Prime for network mapping and surveys. 

Cisco Prime needs to have lower prices and more customization options. 

I have been working with the solution since 2017. 

I would rate Cisco Prime's stability around six to seven out of ten. 

We do not scale the networks very frequently. I would rate it an eight out of ten. My company has less than 10 users of Cisco Prime. 

I would rate the tool's setup a six or seven out of ten and took two weeks to complete. We relied on two people to handle the deployment. 

I would rate the solution's pricing an eight out of ten. 

I would rate Cisco Prime an eight out of ten. 

We use the solution as a monitoring tool for management and configuration.

The technical support team is very good.

The product needs to improve its interface and reporting. The setup should be made easy.

I have used the solution for years.

The product is not at all easy to deploy. It needs quite a bit of server, and the person installing must have the knowledge to handle and manage the product.

If we have a license for Cisco DNA, we can use the same license for Cisco Prime.

I recommend the product for medium to large enterprises. I would recommend SolarWinds over Cisco Prime. SolarWinds is user-friendly, has a pretty good UI, and allows us to customize the report. Overall, I rate the solution a six out of ten.

We use Prime to manage all our Cisco products like wireless controllers, access points, switches, etc. 

The endpoint information Cisco Prime generates helps us troubleshoot, and it's also useful for compliance reporting and endpoint identification.

Cisco Prime is a little outdated. It will soon be discontinued and replaced by DNA Center, which offers similar functionality.

I have used Cisco Prime for about 10 years. 

I rate Cisco Prime 10 out of 10 for stability. 

I rate Prime eight out of 10 for scalability. Prime is a management tool, so the scalability is there. It's sufficient for our environment. 

I rate Cisco support eight out of 10. Overall, Cisco's support team is knowledgeable. They easily understand our questions and provide solutions fast. However, some of their engineers take longer, so I have to deduct a couple of points. 

Positive

I rate Cisco Prime nine out of 10. All Cisco products come with a quick start guide that tells you every step. The initial installation takes a few hours, but it takes longer to integrate and populate the system to capture all your information. You can complete the deployment in two days. 

I rate Cisco Prime seven out of 10 for affordability. All Cisco solutions are expensive. 

I rate Cisco Prime eight out of 10. I recommend it. It's a useful tool for managing large Cisco environments. 

I use Cisco Prime to check the interfaces and links and generate reports. I use the solution to see which locations are down.

What I found most beneficial from Cisco Prime is that it gives you an insight into what your network does, even when you're not actively monitoring what's going on with your network.

I would love for Cisco Prime to show bandwidth usage and consumption, but I can't monitor bandwidth usage at a given time on the version I use or on the subscription I have available. All I can see on Cisco Prime is the uptime depending on the date range or period I want to have an insight about, so this is an area for improvement in the solution.

If bandwidth usage and consumption data are available, that will help me with my reporting.

I discovered you need another license to see bandwidth utilization data. If Cisco can diffuse that functionality into a single subscription, I can monitor bandwidth usage and see reports and a few other functionalities, which would improve Cisco Prime.

I've been using Cisco Prime for around six months.

Cisco Prime is a stable product. Its stability is eight out of ten.

I've yet to try to scale Cisco Prime.

I've contacted Cisco Prime technical support, and as it can be problematic at times and other times pretty seamless, it's a seven out of ten for me.

Neutral

Cisco Prime was the first solution I used, and then I just supplemented it with a free version of PRTG.

I didn't do the initial setup for Cisco Prime because I just came into the company after the setup.

A third party implemented Cisco Prime for the company.

I've used PRTG and then Cisco Prime.

I have to check the version of Cisco Prime that I'm currently using, but I'm sure it isn't the latest version.

A third party deals with Cisco Prime, which can sometimes be troublesome, though it's pretty seamless at other times.

Up to thirty people use the solution within the company.

I'd tell people looking into Cisco Prime that the decision should be based on what you need the solution for. What are you looking to monitor? It would be best if you also looked into licenses supporting your use case. This is the best way to go about it.

My rating for Cisco Prime is eight out of ten.

We use the solution for monitoring and backing up our network devices.

The dashboard is a valuable feature. It's very clear, and the metrics make it easy to see the current network situation.

In general, it's fine for me. It's a nice product. Right now, I can't think of any features that could be added. Maybe it could be a little cheaper.

We've been using the solution for less than a year.

The solution is stable. It works very well.

The solution is scalable. You can expand it if you buy an additional license.

We've never had to create a case for Cisco Prime support.

At my previous company, I used Huawei Insight software for our Cisco devices. Cisco Prime is slightly easier than Huawei Insight but a bit expensive, which is why my previous company preferred it.

The setup wasn't complex at all.

We did the deployment in-house.

I don't think these products have a standard cost because they are very specific. You need to get special quotes from the company for each order.

On a scale of one to 10, I would rate the product as nine.

We have two users using the solution.

The product is simple to maintain. By following the Cisco alarms, you can fix problems easily.

The solution is very easy to use, and I absolutely advise using it, as long as your budget has no limits. 

We use the solution to control the physical service station that is part of the SCADA network. We connect and control them remotely. 

The product's pricing can be cheaper. 

I have been using the product for ten years. 

The solution is stable. 

The product is scalable. My company has 100 users for the product. 

The solution's deployment depends on the experience. It took about three to four months to deploy the product. We have around 10 people who are supervising the materials. 

Our partner in Iraq helped us with the deployment. 

We update the license every five years. 

I would rate the product an eight out of ten. 

Cisco Prime helps us manage and monitor our network treatment, such as switches, routers, and firewalls. We can see when a module fails, and even push configuration. This is especially helpful when managing a large network of switches, as manual configuration would be difficult.

Cisco Prime provides us with a convenient way of deploying a configuration template to all switches in the network simultaneously. This makes managing a large number of switches much easier and saves time. Additionally, if our network is relatively small, we can use Prime to manage switch logs without the need to purchase additional hardware or software. The solution also has the capability for NetFlow.

Cisco Prime has been around for a long time, and it keeps getting better and better. The solution is the best platform for managing and monitoring switches and routers, even if we have thousands of them. Cisco Prime or DNAC are great options if we're not familiar with automation or scripting languages like Python or Terraform because we can configure devices and push the settings through without needing to know anything about automation or scripting. Managing and monitoring our network is made easy with Cisco Prime, but it is only available for Cisco-based environments.

The stability has room for improvement. I had an issue with the version I was using and it was suggested I upgrade the software to fix the issue. Once I upgraded, the issue I was having was resolved but I now have three new issues.

Cisco can only be used for Cisco environments and is not compatible with other vendors. I would like to have better integration with environments other than Cisco.

I have been using the solution for nine years.

The technical support team is very good.

Positive

We use HP NNMi because we have many of them and it is well-suited for managing Cisco devices. HP NNMi also works well with Moxa switches. For any switch we install, HP NNMi will be able to manage them. Cisco however is only optimized for a Cisco environment.

I give the solution an eight out of ten.

Our main use cases are for device management as well as for wireless monitoring. I'm an account service delivery manager and we have a gold partnership with Cisco.

Operationally, Prime is quite easy to use and I like the wireless heatmap and search management features. 

The reporting could be simplified and the information made clearer to the user. There is a lack of detail and a useful breakdown that shows what is happening. The dashboard should have more options which would help with analysis. This is crucial for us as the system is currently too slow and it seems we have reached our limits because a lot of databases are getting loaded into it.

I would like to see link management for routers, and a functioning network discovery feature that exists in the solution but for some reason does not function. We've been told that we need to manually add it. That is unacceptable and it's the biggest downfall of the solution. 

I've been using this solution for five years. 

The stability is not terrible, there are no issues. The problem is the time it takes to get visibility. I need to wait for more than 30 seconds to get what I need. 

This is a scalable tool. We have four people in the company using Prime. 

The customer service is average because some of the support staff are knowledgeable, but some are not and it can take a while to resolve things. They should all know the product and which features are for what purpose.

Neutral

I wasn't involved in the initial setup but last week we upgraded to the 3.10 version and had a lot of difficulties with the upgrade and the patch management. We have it sorted out now. I think the issue is that there is a refresh happening, a check that all the data is available, so the loading time has been slow and I feel it on each and every screen. 

I'm not involved with licensing. 

This is actually a wonderful tool with good features but it's slow so I rate this product eight out of 10.