Cisco Prime [EOL] Reviews

Our primary use case for this solution is for network monitoring and conducting upgrades and we can manage devices in the network. Additionally, we deploy this solution on-premises.

We are planning to move to DNA Center, but we have legacy devices and near versions of devices that support Cisco DNA Center. We run both, but for DNA Center, we don't rely on it. In the future, when Cisco moves all of its device's DNA platforms, we will move from Cisco Prime to Cisco DNA Center.

Cisco Prime is user-friendly, so we are comfortable using it. In addition, we find the ability to monitor inventory and export reports from running networks valuable.

We would like to see the inclusion of detailed alerts. This feature is available in Cisco DNA Centre.

We have been using this solution for one year and are currently using version 3.8.

The solution is stable.

The solution is scalable, but if you want to expand the number of devices that can be used on the server, you will have to upgrade your license.

We have had a good experience with customer service and support which is why we have continued to use this product. However, the technical support depends on the licensing contract.

The initial setup depends on your experience with the specific product. It will not be difficult if you have had previous experience, but if you haven't, it may be difficult. In our case, we had moderate experience with our initial setup.

A solution integrator conducted the initial stages of deployment, but the other stages were completed in-house. Therefore, the time for deployment varies depending on the number of devices managed through Cisco Prime infrastructure for the site. Still, it doesn't take much time because multiple features like network discovery can be run with all the saved parameters.

We have seen a return on investment. When you have a central management plan, it saves a lot of costs. For example, the solution has reduced the resources and time needed to be spent on day-to-day tasks by managing our activities from a central management plane.

The licensing costs are much cheaper compared to Cisco DNA Centre. I rate the licensing costs a five out of ten because it is moderate. It is not too cheap or costly. The solution has a standard licensing fee and no additional charges, but the DNA licensing must be renewed every three, five or seven years.

I rate this solution an eight out of ten. The solution is good and has all the features we require for our environment. My advice to users implementing this solution for the first time would be to opt for Cisco DNA Center because, with time, I believe Cisco will force customers to use Cisco DNA Center because they may retire all other legacy platforms.

We use Cisco Prime mainly to monitor and double-check if all access points are working correctly and in the correct places that they are intended to be. Additionally, we check the heat maps of the coverage of the wifi signal to see if it is the appropriate coverage.

The most valuable feature of Cisco Prime is the heat map.

Cisco Prime could improve the notifications in the system. Having more details about what is happening would be useful, such as traffic numbers or who is connected. We can see them through the firewall controller, but it would be better if you can see them from one place.

In the next release, they could add some more features and improve the look of the user interface to something more modern.

I have been using Cisco Prime for approximately five years.

Cisco Prime is stable.

The scalability of Cisco Prime has been good for the 200 access points we have.

We communicate with our Cisco partner here and I'm very happy with them. They're very cooperative and responsive.

I have not used another similar solution prior to Cisco Prime.

The price of Cisco Prime was reasonable because we purchased it as part of a Cisco One package. The package was a bundle of Cisco solutions together, such as Cisco ISE and CMX. The price is reasonable com compared to other solutions.

My advice to others is they need to make sure during their planning that they have distributed the exact number of access points in the right location. There should be someone dedicated to it because it needs a follow-up and daily monitoring.

I rate Cisco Prime a seven out of ten.

We use this solution to troubleshoot our wireless systems, specifically regarding signal strength. We have 10 users and 5 admins for maintenance of this solution. 

This solution could be improved if it could monitor configuration changes.

I have been using this solution for five years. 

This is not a scalable solution. 

The customer service and support for this solution is good. When we have had a technical problem, we have worked together with them to fix any issues. 

Positive

We use this solution together with SolarWinds. We use SolarWinds to monitor set up and configuration changes. We use Cisco Prime to troubleshoot network signal.

The initial setup is straightforward. 

I would rate this solution a nine out of ten. 

I primarily offer this solution to my clients. It is really helpful, for example, for monitoring the access point condition of my clients' devices.

I like the monitoring of access points. We can see the heat map in locations within the building. In case of trouble, if my client has trouble in some specific area, we can look to specific areas on the map, which areas are impacted.

The installation is easy.

The solution is a bit pricey.

It should be able to monitor Palo Alto, Juniper, and Check Point products - not just Cisco solutions. 

I've been dealing with the solution for five or six years.

It's stable. There are no bugs or glitches. I have never heard my customers complaining about the stability of Cisco Prime.

I'm not sure about the scalability. Most of my clients deploy the network differently. Not that many worry about scaling. If you want it to be scalable, it's still possible to scale by upgrading the hardware or software, maybe. It's VM-based; it's still scalable if you upgrade it.

We have five clients using the solution, however, I'm unsure how many users are under each client. 

Technical support is great. We find them to be helpful and responsive. 

The solution is very straightforward and simple. It's not overly complex. 

The deployment is quick as well. For installation, a half-day is enough. That covers not just installation. That also covers the testing and connection to the network.

The licensing is pretty simple, however, we would like it to be less expensive. 

We resell both the cloud and on-premises versions. 

I would recommend the solution. We tend to recommend it to clients. 

I'd rate the solution seven out of ten.

There are fewer monitoring solutions around, however, for now, my clients are using Cisco Prime just to monitor Cisco products only - not other brands like HP or Palo Alto, or Check Point. I cannot recommend it beyond using it if you are heavily involved in Cisco.

I use Cisco Prime to work with VLANs, especially the VLANs that function in my daily business. I deploy security updates, iOS configurations, and configs on the access layer, routers, and switches. I also use reports to troubleshoot problems.

The VLAN mapping function has been most impactful in simplifying our network management tasks.

There is room for improvement in the Access layer. 

I have been using it since 2017. 

I would rate the stability a ten out of ten.

The scalability is great. I would rate the scalability a ten out of ten. 

For all functions, we have around 200 end users.

I contacted customer service and support vie email. Their response is okay, but not very fast.

Neutral

The initial setup is very difficult. 

We work with Cisco through our dealer.

Cisco Prime is a great solution for Cisco environments. I don't think other software is the same leader because other software doesn't support Cisco hardware like Cisco software does. It's very familiar.

For the Cisco environment, I would rate Cisco Prime a ten out of ten. 

We use it for Infrastructure Hyperion to support the financial and strategic planning processes and for remote device configuration. When we perform network repairs and upgrades, we need to implement modernization procedures and methods.

The most valuable is the assistance for network support.

They could consider offering more flexible pricing options for their customers.

I have been working with it for eight years now.

I would rate its stability capabilities ten out of ten.

We don't use it to increase the workload. There are around ten people actively involved with operating this system.

Its technical support offers the finest experience and the most effective solutions. I would rate it ten out of ten.

Positive

We use other well-known software for our purposes, like POTG and Rubix software, to oversee our infrastructure monitoring. I believe Cisco Prime is exclusively used for Cisco equipment and we haven't encountered any problems  with it.

The cost is quite high.

Overall, I would rate it ten out of ten.

We use Cisco Prime for network management, ensuring our network's performance and security. It also helps with project execution and project monitoring.

The most valuable feature of Cisco Prime is its excellent audio and video conferencing with clear quality and no interruptions.

While it is a great solution, some improvements are needed, specifically in the form of more updates and enhancements.

I have been using Cisco Prime for a month.

We have not experienced any issues with the stability of the solution. I would rate the stability as a seven out of ten.

Cisco Prime is quite scalable.

The initial setup is fairly easy. It only takes a few minutes to deploy it.

Overall, I would rate Cisco Prime as a nine out of ten.

We use the solution for monitoring and backing up our network devices.

The dashboard is a valuable feature. It's very clear, and the metrics make it easy to see the current network situation.

In general, it's fine for me. It's a nice product. Right now, I can't think of any features that could be added. Maybe it could be a little cheaper.

We've been using the solution for less than a year.

The solution is stable. It works very well.

The solution is scalable. You can expand it if you buy an additional license.

We've never had to create a case for Cisco Prime support.

At my previous company, I used Huawei Insight software for our Cisco devices. Cisco Prime is slightly easier than Huawei Insight but a bit expensive, which is why my previous company preferred it.

The setup wasn't complex at all.

We did the deployment in-house.

I don't think these products have a standard cost because they are very specific. You need to get special quotes from the company for each order.

On a scale of one to 10, I would rate the product as nine.

We have two users using the solution.

The product is simple to maintain. By following the Cisco alarms, you can fix problems easily.

The solution is very easy to use, and I absolutely advise using it, as long as your budget has no limits. 

The user interface of Cisco Prime could be more user-friendly and increase its performance.

I have been using Cisco Prime for approximately one year.

Cisco Prime is a stable solution.

I have found the solution to be scalable.

We are in Tanzania and we use a support representative in Kenya. We have received good responses from them and the technical support we receive from Cisco has been through email and it was good. However, the support we have received from Huawei was better. It would have a local presence in Tanzania.

I rate the support from Cisco Prime a four out of five.

I have used other solutions previously, such as Huawei. What attracts customers to Cisco Prime is it is readily available. Many customers are comfortable with Cisco solutions, it is easy for us to sell to them. The solution is recommended for large enterprises.

The initial setup of Cisco Prime is simple.

I would rate the initial setup of Cisco Prime a three out of five.

I rate Cisco Prime an eight out of ten.

We use Cisco Prime for managing calls for the company. We are only at the beginning of using the solution.

Cisco Prime allows us to do a lot of functions with the users and it is flexible.

Cisco Prime could improve the graphical user interface.

I have been using Cisco Prime for approximately seven months.

Cisco Prime is a sable solution.

We have five administrators using this solution in my organization.

I have used the support.

I rate the support from Cisco Prime a five out of five.

The initial setup of Cisco Prime is very simple. The process takes a few minutes.

I rate the initial setup of Cisco Prime a four out of five.

I rate Cisco Prime an eight out of ten.