I was a Support Engineer with Cisco, I used to support customers who were using Cisco Catalyst features.
Founder and Lead Network Consultant at Airowire Networks
Supports external flash disks for storing images and file systems
Pros and Cons
- "A good feature of Cisco Catalyst is that it records crash log files which can be used to literally identify the cause of a crash because there is a lot of information. And Cisco Catalyst supports the use of external flash disks for storing of images and file systems."
- "Currently, Catalyst is completely proprietary with Cisco. They should have programmability options, through open-source controllers."
What is our primary use case?
What is most valuable?
A good feature of Cisco Catalyst is that it records crash log files which can be used to literally identify the cause of a crash because they have a lot of information. And Cisco Catalyst supports the use of external flash disks for storing of images and file systems.
What needs improvement?
Currently, Catalyst is completely proprietary with Cisco. They should have programmability options, through open-source controllers.
Also, some features, are very complex to configure.
For how long have I used the solution?
More than five years.
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Cisco Catalyst Switches
June 2025

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What do I think about the stability of the solution?
Catalyst is known for its stability, so there are not many challenges there. Of course, they do have a platform that comes with its own set of bugs, and then the bugs get fixed and then there is a new set of bugs. But it's okay. Compared to other products it is very stable.
What do I think about the scalability of the solution?
Catalyst is a highly scalable product.
How are customer service and support?
Tech support was good in the past but now it is becoming diluted. Cisco used to have a lot of experienced folks, but now their whole process of hiring and training is diluted, so we don't see as much expertise with the TAC engineers as we once did.
What's my experience with pricing, setup cost, and licensing?
Generally, Cisco Catalyst would be relatively expensive compared to the competition, it would be on the expensive side. But I am not involved in the commercial part.
Which other solutions did I evaluate?
There are a lot of options when it comes to switching products. Brocade offers good switches, HPE offers a very affordable set of switches. But the purchase decision depends on a lot of factors. Primarily, Cisco provides an end-to-end solution, all aspects of networking, from UIP to security to wireless to servers. That factor plays into it.
What other advice do I have?
I would give this solution an eight out of 10. To get to a 10, it should become more open-source friendly, more customizable, easy to configure, and less complex in terms of the licensing.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Head of Technology at Computer Services Ltd.
Provides cost-effective posture assessment, captive portal, and a policy-driven network
Pros and Cons
- "I have had a little hiccup working with Catalyst switches. They used a few power integration features but I'm not sure they really resulted in much power saving. But, it caused cross-vendor equipment trouble."
What is our primary use case?
The last Catalyst I used was for a core solution in an airport. That was a 3850. The previous use case was as the backbone of an ISP. We used different models of Cisco Catalyst including 3560s and 3700s.
How has it helped my organization?
When we started working with a regular Catalyst, the 2060, we mostly had a VLAN-based network. But in 2015, I worked with a well-known NGO, World Vision, in Bangladesh. They have around 84 locations all over the country, and they expected that their entire network would be authenticated through 802.1X. They expected that their network would be centrally policy-driven and allocated, that they would have posture assessment, and captive portal. Other than using a Catalyst, we couldn't have afforded to have these features.
What is most valuable?
In my country, Catalysts are used mostly for simple distribution, not more than that.
There were some other areas we've worked on the last two years. Most of the organizations who were going for Catalyst switches with Layer 2 options expected Identity Services integration. They were concentrating on having 802.1X authentication policy-making.
What needs improvement?
Recently I have had a little hiccup working with Catalyst switches. They used a few power integration features but I'm not sure they really resulted in much power saving. But, it caused cross-vendor equipment trouble.
For example, if I put some sort of equipment other than Cisco in a Cisco network, where the energy is marked as an option for Catalyst, sometimes I end up with a link breakage situation. This is because Cisco can understand its own structural power dependency and optimization, but it cannot understand the power optimization for other vendors' equipment. I had a really tough time managing the networks.
Also, Cisco has been introducing some software options in Layer 3 switches. I don't find that to be important so far, when there are have SDN options all over the world now. Certain switches are even leaving that out of the licensing option, and they are providing you embedded options so that you can actually use open-source SDNs. I don't believe that this is a good option, that Cisco is actually keeping so many licensing options for Catalyst. That is my opinion on the Catalyst 9000 series.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
So far, I haven't really found any lack of stability. The switches are really good. The Catalyst 2960 switches had some issues earlier, power issues as I mentioned. It had more port failure and port damage issue than previous versions. But after we found the 2960-XR and others, they really improved.
I have been happy with Catalyst performance. It's doing better.
What do I think about the scalability of the solution?
In terms of scalability, it's really working fine.
How are customer service and technical support?
Cisco tech support is really slow. In the time it takes them to actually understand a scenario, we have mostly found our way out on our own.
In 2015, when I had a major deployment, I had an issue resulting from a captive portal for a 2960-Plus switch with IC. I opened a ticket. The call created questions and seven days went by. So I had to intervene in the entire operation, and found that it had a workaround, and I instructed my engineers to do that. Eventually, the problem was solved, but I really wanted to see whether Cisco could solve the problem. So I kept the ticket going and asked them what they were doing, what results they were providing, because there are certain areas they are expert and, ultimately, they can actually tell me what is the better way to do that. But after 21 days, I found that they were not getting anywhere, whereas in 10 days, we had already solved the problem. Then I asked my people to close the ticket because there was no use keeping it open. It was better that we resolved it ourselves.
So I don't appreciate Cisco tech support.
Which solution did I use previously and why did I switch?
I have been using different switches side-by-side.
There have been certain issues. There was one implementation where Cisco was awarded up to the firewall and Dell was awarded from the server farm to all the servers in storage: the server from the switch, then the Dell MXL blade switches. That was the time got to compare the Dell performance with the Cisco Nexus 5 series performance. We found that Dell's performance was much more flexible than Cisco Nexus.
There was another case where I was using PowerConnect with the Dell EqualLogic. When we purchased a Dell EqualLogic, we had to buy a good throughput Cisco switch. When we compared the Cisco switch price with the Dell PowerConnect, we found that Dell PowerConnect was much cheaper. We had certain Cisco switches already. When we compared these switches side-by-side, we found that the PowerConnect was performing much better with the iSCSI.
I'm not saying that I shifted from another vendor, but I actually use these things side-by-side, considering several situations.
How was the initial setup?
I wouldn't say the setups are really that complex because most of the setups we have done in Bangladesh were basically structured data center diagrams, which we have found from Cisco or any other network architecture. Those were pretty simple architectures.
What's my experience with pricing, setup cost, and licensing?
If you consider Cisco's price with the Dell, you will definitely lose with Cisco. But Cisco has a major area of equipment in general. Cisco has routers, firewalls, NAC, certain video conferencing, Apple phones, and different security solutions. But Dell doesn't have such areas, Dell only has switching architecture.
On that basis, Cisco is still better, because whenever someone is actually moving towards Cisco products, they have to consider that they have certain other areas that they can invest in with Cisco. But if you consider the pricing of a Cisco switch against a Dell, Dell is definitely the winner.
Which other solutions did I evaluate?
I have used Cisco side-by-side with Dell and Maipu, and I found that Cisco is good. But if you compare Cisco's performance with these two, you will find that Dell and Maipu are not that bad. I wouldn't say that Maipu is that much of a product, but Dell is really performing well in comparison to Cisco.
Considering the performance, I really chose Dell. But when I have to consider that I'll have to move forward on the next project with certain security integrations, I have to consider Cisco. That is mostly the reason I considered Cisco. Otherwise, Dell would definitely have been the winner.
What other advice do I have?
If you are considering going for a Dell or Cisco or Huawei, even certain other products out there, Dell has really good performance, and Huawei is also doing really well. ZTE is there, certain other organizations are there. But I always pitch good solutions for Cisco. I do that because Cisco has a variety of products, and Cisco has an enterprise-class solution.
Whenever we are providing solutions to our customers, we have to consider security. On that basis, Cisco has a variety of security products. They have IAC, they have good sandboxing with Threat Grid. They have a benchmarking monitoring system. Then they have ESA and WSA. They have FirePOWER. They have a major cloud system security for Talos. Whenever you find Cisco is not actually putting the emphasis on perimeter fire-walling, they are saying "Save your endpoints. Secure your network. Monitor your network." Do surveillance.
On that basis I find, even if you go through the incident case analysis globally, you'll find that most of the incidents in the last eight or 10 years are happening inside a network. We need to focus on the internal user network. Cisco has a really good option, a one-dashboard option for maintaining and surveilling your entire network. So I give my customers a Cisco pitch, for that reason.
Overall, I am really happy with the 2960G switches, 2960-XR switches, but not that fond of 3560 switches and 3650 switches. And I am really a fan of 3850 switch, considering its performance.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Buyer's Guide
Cisco Catalyst Switches
June 2025

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Network Engineer at NHN Techorus Corp.
Makes QoS CBWFQ easy to use
Pros and Cons
- "We have to use the QoS (CBWFQ) function... and it is easy to use."
What is our primary use case?
AWS Direct Connect.
What is most valuable?
- BGP
- Familiar CLI
We have used BGP over IPSec to AWS but there were problems with bandwidth. I migrated to the Catalyst C3850 because AWS Direct Connect doesn't need IPSec. We have to use the QoS (CBWFQ) function. I understand the function of QoS and it is easy to use.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It's a stable product.
How is customer service and technical support?
Technical support is average.
How was the initial setup?
The initial setup was easy.
What's my experience with pricing, setup cost, and licensing?
The pricing could be better.
What other advice do I have?
I would suggest looking into the Cisco Nexus 92160YC-X. It has a lower price than the C3850 and high performance, but the CLI is different.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Software QA / DevOps Engineer at a comms service provider
Configuration is straightforward and all our switches are working without any downtime
Pros and Cons
- "Stability. We have many Catalyst switches now, and they work without any downtime."
- "It would be good if they added some machine learning which would allow us to abandon the rigid rules for processing traffic priorities and, at the same time, save money, because equipment with similar logic (like DPI) is much more expensive."
- "Soon, we plan to migrate to the cloud infrastructure. It would be good if the Cisco switches worked quickly in the cloud, like their hardware devices. Ideally, they would be like OVS-DPDK, but they would work out-of-the-box."
What is our primary use case?
LAN and WAN links in our offices and data centers.
How has it helped my organization?
When we started deploying Cisco switches in our new office, we were able to deploy them very quickly. There were no problems at the configuration stage and this allowed us to start work as quickly as possible.
What is most valuable?
Stability. We have many Catalyst switches now, and they work without any downtime. We work with government companies and we can't allow the business to stand idle.
What needs improvement?
It would be good if they added some machine learning which would allow us to abandon the rigid rules for processing traffic priorities and, at the same time, save money, because equipment with similar logic (like DPI) is much more expensive.
Soon, we plan to migrate to the cloud infrastructure. It would be good if the Cisco switches worked quickly in the cloud, like their hardware devices. Ideally, they would be like OVS-DPDK, but they would work out-of-the-box.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
No issues with stability.
What do I think about the scalability of the solution?
No issues with scalability.
How are customer service and technical support?
We don't use Cisco support. In our company, we have our own support team with various CCNA and CCNP engineers.
Which solution did I use previously and why did I switch?
Previously, we tried many different solutions but we had some trouble with stability and scalability.
How was the initial setup?
The initial setup was pretty easy. The first setup was not that big and it was deployed in one day with only two engineers, one CCNA and one CCNP.
What's my experience with pricing, setup cost, and licensing?
Cisco's prices are not cheap, but the stability is worth it.
Which other solutions did I evaluate?
We tried many vendors including D-Link, HPE, and some cheaper vendors.
What other advice do I have?
It's a very good product but the price is high, so I would rate it at eight out of 10. Overall, it's worth it. Cisco switches have rich functionality.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Infrastructure Administrator at Concepcion Business Services Inc
Keeps our network connections in a healthy state
Pros and Cons
- "It helps keep our network connections in a healthy state."
What is our primary use case?
Our primary use is LAN and WAN links for our enterprise network.
Cisco Catalyst is used to connect all our WAN links to a central data center.
How has it helped my organization?
- Low maintenance and very stable; not much of a problem.
- It helps keep our network connections in a healthy state.
What is most valuable?
- VLAN
- Routing capabilities and security features
- It can easily be enabled and used as need dictates.
For how long have I used the solution?
One to three years.
What's my experience with pricing, setup cost, and licensing?
It has a very high cost, but understandably, due to its very good quality. This is the reason why some customers opt to buy cheaper brands with same/similar features.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Technical Sales Engineer at Ingram Micro Inc.
It uses many protocols to ease operations, such as CDP and the interoperability of other Cisco products
Pros and Cons
- "It uses many protocols to ease operations, such as CDP and the interoperability of other Cisco products."
- "Perpetual POE is a valuable feature, because when the switch reboots, access points do not."
- "Services should be improved."
- "The delivery of the product lead time should be improved."
What is our primary use case?
Switching environments, as part of a LAN management solution, where the customer needs to build, operate, and maintain Layer 2 and Layer 3 networks for internal use.
How has it helped my organization?
It uses many protocols to ease operations, such as CDP and the interoperability of other Cisco products.
What is most valuable?
Perpetual POE is a valuable feature, because when the switch reboots, access points do not. This helps minimize infrastructure downtime and impacts internals.
What needs improvement?
- Services should be improved.
- The delivery of the product lead time should be improved as well.
For how long have I used the solution?
More than five years.
What's my experience with pricing, setup cost, and licensing?
The price should go down instead of up.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Development at a tech vendor
Network has increased stability, security, and usability
Pros and Cons
- "If we lose some network connections, the system automatically creates new connections between equipment."
- "It has the ability to create new services for users, such as IP phones and video conference."
- "We decreased budgets on the support corporate network and increased user satisfaction."
- "Needs to improve cloud services and mobile software."
What is our primary use case?
- Corporate network
- IP phones
- Video conference
- Security
- Connecting branches with corporate network
How has it helped my organization?
Network has increased stability, security, and usability. Cisco Catalyst has the ability to create new services for users, such as IP phones and video conference. We decreased budgets on the support corporate network and increased user satisfaction.
What is most valuable?
- Flexible deployment: We can add new network segments without hard work.
- Stability: If we lose some network connections, the system automatically creates new connections between equipment.
What needs improvement?
- Cloud services
- Machine learning futures
- Virtual reality futures
- More IoT equipment
- Mobile software
For how long have I used the solution?
Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Administrator at a university with 1,001-5,000 employees
I can dissect my network based on the users within a particular location.
What is most valuable?
The most valuable features, to me, are CDP, VTP, ACLs, and routing.
How has it helped my organization?
These products help me dissect my network based on the users within a particular location. They've also provided me the capability to separate network traffic as necessary.
What needs improvement?
As a user, I would like to see the Layer 2 Switches to have NBAR capabilities as well. It would be nice if the new ISRs have firewall capabilities as well.
For how long have I used the solution?
I've been using these products since 2008. I have a Cisco ISR 2821 and 2911, Cisco Catalyst 4500, 2960 and 3750 Series Switches.
What do I think about the stability of the solution?
No stability issues were experienced.
What do I think about the scalability of the solution?
It would be nice to see these products have built-in wireless access points like MikroTik.
How are customer service and technical support?
I am sorry, but I always go to the forums and not to technical support. I like understanding the system myself. That way it is easier for me to fix issues in the future.
Which solution did I use previously and why did I switch?
I previously used D-Link Switches (which was a pain) due to the budget constraints. I switched because Cisco was the best option at the time compared to D-Link.
How was the initial setup?
The setup was not complex. I already knew what I wanted and what I needed to do.
What's my experience with pricing, setup cost, and licensing?
Get the best that your money can buy.
Don't ever sacrifice performance, it will stab you in the back if you do.
Which other solutions did I evaluate?
Cisco was the best and only option that I considered.
What other advice do I have?
Real-world scenarios will always surprise you.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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