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NetworkEc10c - PeerSpot reviewer
Network Engineer at a tech services company with 501-1,000 employees
Real User
The most cost effective compared to other options and has the ability to integrate with other systems
Pros and Cons
  • "The ability to integrate with other systems is the most valuable feature."
  • "We have had two calls with technical support. They are not the best. We opened a case to diagnose issues and it's taken weeks to get someone on the case and to move forward."

What is our primary use case?

Our primary use case is to provide a replacement for our existing infrastructure in the data center. It's part of our lifecycle management.

What is most valuable?

The ability to integrate with other systems is the most valuable feature. 

What needs improvement?

We designed it from scratch which contributed to the complexity. They should have better information about the deployment requirements.

What do I think about the stability of the solution?

We haven't had any issues with stability so far. This is going to be concluded after doing some DR testing. 

Buyer's Guide
Cisco ACI
June 2025
Learn what your peers think about Cisco ACI. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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How are customer service and support?

We have had two calls with technical support. They are not the best. We opened a case to diagnose issues and it's taken weeks to get someone on the case and to move forward. 

How was the initial setup?

The setup is simple in the beginning but complex when you get to the tiny details that need to be taken care of. I would say the initial public deployment is easy, but the migration part is more complex. 

What about the implementation team?

We used Cisco services to help with the implementation. They were involved in the design phase but the rest we tried to keep in-house. Our experience with Cisco was that they were very helpful. 

Which other solutions did I evaluate?

We also looked at VMware NSX. We went with Cisco because they are the most cost effective compared to the other options. 

What other advice do I have?

I would rate it an eight out of ten. Not a ten because it has a steep learning curve. 

I would advise someone considering this solution to watch the ACI presentations because they are packed with details and experience that comes from the trainers. It's very beneficial to get real-world experience.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Specialist Lab Network at a comms service provider with 10,001+ employees
Real User
Has a lot of scalability options, saves a lot of time, and is worth the money
Pros and Cons
  • "It has benefited my organization by saving us a lot of time."
  • "I would like for ACI to manage all of the devices."

What is our primary use case?

Our primary use case of this solution is for monitoring, automation, links monitoring, configuring of devices, like laptop devices. I use templates and push templates to the devices. We also use it for global software updates.

How has it helped my organization?

It has benefited my organization by saving us a lot of time. 

What is most valuable?

There's a lot of units in the lab and a lot of templates that go to the lab. That is the most valuable feature. 

What needs improvement?

I would like for ACI to manage all of the devices. 

What do I think about the stability of the solution?

It's stable. I don't think we have had any downtime or lag. It works fine. 

What do I think about the scalability of the solution?

There's a lot of options with scalability. There's a limit of 1000 devices.

Which solution did I use previously and why did I switch?

I checked forums and sites. We asked the reseller if Cisco could come in to do a demo. We saw there were some things they could do that we needed in the company so we went with it. 

How was the initial setup?

The setup is okay. The configuration takes a lot of time and we have to prepare the devices to communicate with ACI which took a lot of time. The entire setup took around eight hours. 

What's my experience with pricing, setup cost, and licensing?

We don't use all of the features but it's still worth the money.

What other advice do I have?

I would rate it an eight out of ten. 

Prepare your infrastructure beforehand because once you run the ACI it goes to one device every time and reconfigures it. Prepare the devices before, check their specifications, and then run the ACI. It will help you save your time.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Cisco ACI
June 2025
Learn what your peers think about Cisco ACI. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Head Engineer at Havelsan Hava Elektronik Sanayi Ve Ticaret A.s.
Real User
Operation and maintenance costs have been reduced and configuration is easy
Pros and Cons
  • "The operation and maintenance costs have been reduced. It is also simple to deploy any deployment. Any configuration can be easily done."
  • "The first setup was difficult because it is a very different discipline than other traditional network deployments. The terminology is very different, so the first time can be difficult."

What is our primary use case?

Instead of using traditional network structures we use ACI for network function mutualization. The mutualization of network devices and also for the control of automatization to manage the internet public.

How has it helped my organization?

The operation and maintenance costs have been reduced. It is also simple to deploy any deployment. Any configuration can be easily done. 

What do I think about the stability of the solution?

It is stable.

How are customer service and technical support?

We've had to use their technical support and have found them to be helpful.

How was the initial setup?

The first setup was difficult because it is a very different discipline than other traditional network deployments. The terminology is very different, so the first time can be difficult.

What about the implementation team?

We implemented it ourselves. 

What was our ROI?

We have seen ROI. It has saved operation costs and also, the deployment phases are now very quick.

What other advice do I have?

I would rate this solution a nine out of ten.

If your objective is to deploy infrastructure quickly and in a fast manner this is the best solution.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ITNetwor4773 - PeerSpot reviewer
IT Network at a healthcare company with 201-500 employees
Real User
We get faster deployments of network policies based on applications that we provide
Pros and Cons
  • "The centralized management of the entire network data center, in this case with ACI, is the most valuable feature. By having access to some powerful APIs you can build your own tool to speak to the ACI controller, then with that, you can deploy things really fast. Having the option to build your own tools and then using the centralized management of the ACI to push the configuration to the network devices is very valuable."
  • "The error messages should be improved. Sometimes we want to remove an error message so we acknowledge an error and we would then like to remove it but there's no real way of doing that. If we need to do it, we need to open a tech case. That could use improvement."

What is our primary use case?

The primary use case for this product is to enhance the speed of certain tasks in the network. We get faster deployments of network policies based on applications that we need to provide.

What is most valuable?

The centralized management of the entire network data center, in this case with ACI, is the most valuable feature. By having access to some powerful APIs you can build your own tool to speak to the ACI controller, then with that, you can deploy things really fast. Having the option to build your own tools and then using the centralized management of the ACI to push the configuration to the network devices is very valuable.

What needs improvement?

The error messages should be improved. Sometimes we want to remove an error message so we acknowledge an error and we would then like to remove it but there's no real way of doing that. If we need to do it, we need to open a tech case. That could use improvement. 

What do I think about the stability of the solution?

From my experience, it seems like a really stable product. The only thing that concerns me a bit is the fact that you have a lot of errors. It gives you a lot of error messages and they mostly don't really influence the functionality, so it still works. It just notifies that there is some misconfiguration and I think it will scare people with these kinds of messages that don't really have an influence on the functions. Operating the ACI fabric is a concern I have. 

What do I think about the scalability of the solution?

I have seen the guide for scalability and I think it's great. I have no complaints. 

How are customer service and technical support?

We had some problems so we opened a tech case and we got help. We could do the things we couldn't do so their support is great.

Which solution did I use previously and why did I switch?

Everyone is getting faster and if you want to compete with other companies then you have to bring services to your customers that are at the level of the other companies. ACI is a way of doing things faster by automating. That's the reason why we have it in our company. We chose Cisco because it was based on certain conditions that had to be met, and of course, also because of the price. It was the best product in terms of price and what comes with it.

How was the initial setup?

At first, the setup was really complex because we did everything with the GUI first. We had to figure out how to do that and it was frustrating because we had a lot of errors which didn't really tell us anything because we're used to other kinds of messages from the old school networking. That was kind of frustrating but then once we got it, it got easier. Now, there are new challenges that we are facing when we want to do certain configurations but it totally gets better with the help of online communities.

What about the implementation team?

We have someone coming from Cisco once a week. We ask him questions and he helps us integrate this new technology in our company.

What other advice do I have?

I would rate it an eight out of ten. Not a ten because of the error messages. In order to get to a ten, they need to have a better way of telling if something is really important. They shouldn't have the message in the same window or in the same menu, they should be separated. The guys who looks at it should be able to tell really fast if it's a problem they have to look at right away or if it has time. Also, they should have the option to delete the messages if you acknowledge them and don't want to see them anymore. 

Advice I would give to someone considering this solution would be don't be too frustrated about trying to do certain things because it needs time and you need to learn the GUI and what it does in the background. Take the time and ask the community or ask a Cisco employee to help you integrate and then with time it will get better.  

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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NetworkE4953 - PeerSpot reviewer
Network Engineer at a comms service provider with 1,001-5,000 employees
Real User
Has reduced the time it takes to resolve problems but the initial setup is very complex
Pros and Cons
  • "Their technical support is very good. We had a problem and Cisco gave us the best engineer to resolve the issue."

    What is our primary use case?

    We use this product at a French hospital. It has helped to improve the data center and we would like to use it to change how we work with clients. 

    How has it helped my organization?

    It has reduced the time it takes to resolve problems and to understand what colleagues want from inside the company.

    What is most valuable?

    It simplifies the utilization of the network. 

    What do I think about the stability of the solution?

    The first time we used it, it was not stable, but now, a few years later, it's better. Cisco continues to work on this. If anything is not stable, tech helps us. 

    What do I think about the scalability of the solution?

    It has very good scalability. 

    How are customer service and technical support?

    Their technical support is very good. We had a problem and Cisco gave us the best engineer to resolve the issue. 

    How was the initial setup?

    The initial setup was very complex. It's a new solution and it was very difficult to have an approach for it. With a lot of the help from a Cisco network engineer we had a good approach and are able to easily resolve any problem. 

    What about the implementation team?

    We used our own company to deploy the network. 

    What's my experience with pricing, setup cost, and licensing?

    It's expensive but the product is very good. I have never found another partner like Cisco with a solution like this and with great support.

    Which other solutions did I evaluate?

    We also looked at Juniper but their solution isn't stable so we didn't go with them. 

    What other advice do I have?

    I would rate it a seven out of ten. It's a good product, and Cisco has a very good support team and very good network engineers. 

    Of course I would recommend this product. We work with Cisco because they have many possibilities to work with very good support. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
    PeerSpot user
    Network Engineer at Societe Generale
    Real User
    The product needs more documentation, but we will be improving our organization with the automation
    Pros and Cons
    • "We will improve our organization using the automation."
    • "We deployed a lot of Fabrics to multiple sites, which was a bit complex."

    What is our primary use case?

    We are switching the Nexus line to ACI for our customer: the server, firewall, etc.

    How has it helped my organization?

    We will improve our organization using the automation.

    What is most valuable?

    • Its resilience
    • It easy to configure.

    What needs improvement?

    They need more documentation. Because when we hit an issue and searched on Google, we didn't find a lot of documents about the issue. Possibly because it's a new product.

    We are deploying ACI, and at same time, we are testing migration from our old network. Our old next is Nexus, latest version, and we have a less load balancing and it's hard to migrate. We are hitting some issues, so maybe there is room for improvement.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    It is to early to evaluate the stability.

    What do I think about the scalability of the solution?

    The scalability is okay. We are deploying the leaf switches one-to-one.

    How are customer service and technical support?

    The technical support is okay. We have been looking into some issues with our legacy network when migrating our ACI. While the tech support has responded well, we are still waiting for some more information.

    Which solution did I use previously and why did I switch?

    We were having some issues with our network, so we took some advice from Cisco regarding that product, and looked for another product to replace it.

    How was the initial setup?

    We deployed a lot of Fabrics to multiple sites, which was a bit complex.

    What about the implementation team?

    We only worked directly with Cisco's IT, and they provide some consultants onsite to help us.

    What other advice do I have?

    Cisco ACI is a good solution, but Cisco needs to test all the networks before doing a migration.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Systems Engineer at a tech services company
    Real User
    You can automate it. It also has a lot of insight into monitoring and traffic.
    Pros and Cons
    • "It scales very well. When you increasingly scale with it, it makes the product easier to work with."
    • "The interface is sometimes slow. I receive a lot of weird errors when I try to install apps, such as contract apps, which should give me a nice visualization of all the contracts. However, it just doesn't load, etc."

    What is our primary use case?

    The primary use case is for data center switching. This is what it was intended to do.

    How has it helped my organization?

    I am a partner, and I implement the solution for other organizations.

    What is most valuable?

    • It scales very well. When you increasingly scale with it, it makes the product easier to work with.
    • You can automate it.
    • It has a lot of insight into monitoring and traffic. However, this could also be improved.

    What needs improvement?

    The interface is sometimes slow. I receive a lot of weird errors when I try to install apps, such as contract apps, which should give me a nice visualization of all the contracts. However, it just doesn't load, etc.

    I would like more thought put into the way the graphic part of the monitoring is rendered. When you have a lot of contracts, you can't understand the graphics because they are so loaded.

    What do I think about the stability of the solution?

    The solution is stable. I haven't seen it crash.

    What do I think about the scalability of the solution?

    While I haven't done big installs, it does seem like it would scale well.

    How are customer service and technical support?

    I haven't used the technical support.

    Which solution did I use previously and why did I switch?

    This is a client decision on whether to switch.

    How was the initial setup?

    The initial setup isn't straightforward, but it is manageable. 

    What about the implementation team?

    We are the integrator for our customers. The installation is straightforward.

    What was our ROI?

    I am an implementer, not user, of the solution. Therefore, ROI is not applicable.

    Which other solutions did I evaluate?

    We were only considering Cisco. ACI is such a complex solution that I am not sure that are any competitors which can match the product's complexity.

    What other advice do I have?

    Go for this solution.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
    PeerSpot user
    Project Manager at a tech services company with 201-500 employees
    Real User
    We can support multiple VDRs of multiple branch offices at same physical location in the same infrastructure
    Pros and Cons
    • "It offers multitenancy. The opportunity to install it on the same platform with a huge amount of customers."
    • "It needs more features for integrating with third-party vendors."

    What is our primary use case?

    We use ACI with Nexus 9000 in multi-tenancy scenarios.

    How has it helped my organization?

    We can support multiple VDRs of multiple branch offices at same physical location in the same infrastructure.

    What is most valuable?

    It offers multitenancy. The opportunity to install it on the same platform with a huge amount of customers.

    What needs improvement?

    It needs more features for integrating with third-party vendors.

    What do I think about the stability of the solution?

    The product's stability is quite good.

    What do I think about the scalability of the solution?

    The scalability's capabilities are very good for our needs.

    How was the initial setup?

    Our initial setup was complex because we have a very complex scenario. We had to put in place a tricky solution in order to support all of our customers' needs. However, we feel confident that it is a good solution for our needs.

    What about the implementation team?

    We implemented it in-house.

    What other advice do I have?

    Leverage the multi-tenant functionalities. We have been quite satisfied with the implementation.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user