It is used in data centers.
Pre-sales Engineer at a tech services company with 10,001+ employees
Building the ACI Fabric is its most valuable feature
Pros and Cons
- "Building the ACI Fabric is its most valuable feature."
- "It needs to be able to function on the cloud."
What is our primary use case?
How has it helped my organization?
It gives us a new way of providing the network.
What is most valuable?
Building the ACI Fabric is its most valuable feature.
What needs improvement?
It needs to be able to function on the cloud.
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Cisco ACI
June 2025

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What do I think about the stability of the solution?
I am not using it day-to-day at the moment. My impression is it is working fine.
What do I think about the scalability of the solution?
On paper, it scales.
What about the implementation team?
We did the deployment.
What other advice do I have?
Start now with this technology.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.

Network Engineer at a political organization with 10,001+ employees
Automation is its most valuable feature. The learning curve of this product is very steep.
Pros and Cons
- "The initial setup was pretty straightforward. We just moved from one platform to another."
- "The way the objects are oriented on it are not as straightforward as they should be."
What is our primary use case?
It is used in our data center.
What is most valuable?
Automation is its most valuable feature.
What needs improvement?
- The way the objects are oriented on it are not as straightforward as they should be.
- The learning curve of this product is very steep. It is not what I'm used to.
- I miss having the CLI. I am old-fashioned.
What do I think about the stability of the solution?
It seems fairly stable. We have not had any major hiccups.
What do I think about the scalability of the solution?
It is pretty scalable.
How is customer service and technical support?
The technical support is good. We had an issue where we had to talk to Cisco's technical assistance, and it worked out.
How was the initial setup?
The initial setup was pretty straightforward. We just moved from one platform to another.
What about the implementation team?
We use consultants for the deployment, and they were very helpful. They had experience that we didn't.
Which other solutions did I evaluate?
There was only one logical way to go, and that was with the Cisco ACI.
What other advice do I have?
Just go for Cisco ACI.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco ACI
June 2025

Learn what your peers think about Cisco ACI. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Network Engineer at a tech services company with 5,001-10,000 employees
With this product, I can deploy things with a script, then run it in five minutes
Pros and Cons
- "With Cisco ACI, I can deploy things with a script, then run it in five minutes."
- "Cisco should provide more examples of code in their website. Something that other people can use. There is a great place in the development area."
What is our primary use case?
It is a progressive tool. You can automate things with it. It is for a new generation of data centers.
How has it helped my organization?
The previous generation of networking, everything was slow, taking days to deploy and run a script. With Cisco ACI, I can deploy things with a script, then run it in five minutes.
What is most valuable?
- Automation
- Developing
What needs improvement?
Cisco should provide more examples of code in their website. Something that other people can use. There is a great place in the development area.
What do I think about the stability of the solution?
The stability is not bad, but could be improved. In the beginning, we had integration problems, but now, it is more stable.
What do I think about the scalability of the solution?
There is a scalability path on the Cisco website. We are currently working on scaling the product.
How is customer service and technical support?
Cisco has a powerful technical team, which is very useful for us.
How was the initial setup?
The initial setup was complex.
What about the implementation team?
We used an international company for the deployment. My colleagues were very happy with them. The deployment happened before I joined the company.
What's my experience with pricing, setup cost, and licensing?
The thing that I like the most from Cisco is the support and all the documentation that they have. We do have to pay for it though.
Which other solutions did I evaluate?
We also considered Juniper.
What other advice do I have?
I would recommend Cisco ACI.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Architect at a comms service provider with 10,001+ employees
We have seen time improvement using the product
Pros and Cons
- "We can implement customer requirements more quickly."
- "In the new version of 4.0, the management groups for updating the software is not the best way to do it. It was better in 3.2."
What is our primary use case?
We want to automate some of the operational tasks of our team. We have many configurations and switches. In the future, we want to deploy a solution where we can configure all our switches in one place. This is why we are looking to use Cisco ACI in the future.
How has it helped my organization?
- A lot of our tasks in cloud projects are now done faster than before.
- We can implement customer requirements more quickly.
- Our quality has improved because we have faster visibility into when faults occurs in the network.
What is most valuable?
The valuable feature is its configuration policy. We can configure it because the policy is used for all the switches. We do not have to implement all the configuration on every switch.
Also, it fully integrates with most of our other tools, like Infoblox or vCenter, as its very powerful.
What needs improvement?
In the new version of 4.0, the management groups for updating the software is not the best way to do it. It was better in 3.2. There was a better overview of all the management groups with integrated switches.
What do I think about the stability of the solution?
It is stable. The updates for Cisco ACI have been consistent with no failures.
What do I think about the scalability of the solution?
Scalability is another point for our cloud project. We use Cisco ACI, because when we expand the network another 10 to 20 switches more, the switches are easier to implement now. We connect the new switches to the spine infrastructure, then they are the switches are ready to configure.
How are customer service and technical support?
Cisco technical support has been great over the last five to six years that I have worked with them. We have two open cases with them now. All issues are solved in a timely fashion.
Which solution did I use previously and why did I switch?
We were previously using the Nexus 7000. We upgraded from the Catalyst environment to the Nexus environment. Now, we want to use ACI for automation and integration of third-party hardware.
We switched to Cisco ACI because of it improvements to our operations and integrations with third-parties.
How was the initial setup?
At the beginning, the initial setup was complex because it was another way of networking. After the first installation, the second and third installation with ACI Fabric was a bit easier to configure.
To install the complete ACI Fabric with all 10 to 12 switches, it takes one to two days, then it's finished. Once you configure the application, it runs.
What about the implementation team?
We deployed it in-house.
What was our ROI?
We have seen time improvement using the product.
Which other solutions did I evaluate?
We did not consider any other vendors. Because in the network environment, we can only buy Cisco or Juniper. However, Juniper does not have a solution for us.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a pharma/biotech company with 1,001-5,000 employees
A quick, easy way to configure scripts while reducing human error
Pros and Cons
- "Because of its automation feature, when you configure scripts for Cisco ACI, it reduces human error."
- "Since it is a new technology, Cisco moved all the menus. This made it tricky to use."
What is our primary use case?
The main purpose is to be a new data center in our company.
How has it helped my organization?
Because of its automation feature, when you configure scripts for Cisco ACI, it reduces human error. It is an easy and quick way to do this.
What is most valuable?
- It is resilient.
- It is the future solution for data centers.
What needs improvement?
Sometimes, it has been a bit hard to configure it.
Since it is a new technology, Cisco moved all the menus. This made it tricky to use.
What do I think about the stability of the solution?
The product is working well. It is stable. However, the solution is a bit big for us to configure.
What do I think about the scalability of the solution?
Before scaling, you have to develop the scripts.
How are customer service and technical support?
I have not opened a ticket yet, but one of my partners says the support is good.
Which solution did I use previously and why did I switch?
Our previously solution was Nexus, but I prefer Cisco ACI. I think ACI is the better solution.
How was the initial setup?
I wasn't a part of the setup, but it was straightforward and easy.
What about the implementation team?
We used our partner to develop the ACI in our company. They were really good and have good engineers with a good experience.
What other advice do I have?
This is another way to configure your network solution. Be open-minded about it.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Network Engineer at a energy/utilities company with 10,001+ employees
The scalability is very good, but I would still like to see a unified CLI
Pros and Cons
- "It has made it much easier to deploy and make changes in the data center versus the previous infrastructure, which was NX-OS based."
- "We had issues in the first deployment when we tried to finish the migration from traditional networking to Cisco ACI."
What is our primary use case?
We use it for our data center.
How has it helped my organization?
It has made it much easier to deploy and make changes in the data center versus the previous infrastructure, which was NX-OS based.
What is most valuable?
- Software-defined
- Ease of deployment
- Ease of change
- Ease of segmentation
- Scalability
What needs improvement?
I know Cisco is trying to move away from CLI, but I would still like to see improvements to the CLI. Troubleshooting is quite difficult using other tools, and there are still quite a lot of people with the network engineer mindset who rely on CLIs. Therefore, it would be nice to have a unified CLI. They made big improvements on this last time, but it could use additional improvements.
Here are some of the issues that we encountered:
- We had lift switches which failed to forward traffic correctly.
- We had issues in the first deployment when we tried to finish the migration from traditional networking to Cisco ACI.
- We had issues with the propagation of the routes internally. Therefore, we had destinations which were reachable, but other destinations were unreachable in the same subnet.
It took quite a lot of tries to finish the migration, because our issues were always the same. These issues were related to silent hosts.
What do I think about the stability of the solution?
The stability has been decent so far. We have ran into some issues: 50 percent hardware and 50 percent software, but we solved them quite quickly.
What do I think about the scalability of the solution?
The scalability is very good. This is one of the best features, because you can add it at any time, then scale as needed.
How are customer service and technical support?
I would rate the technical support as an eight out of ten.
Which solution did I use previously and why did I switch?
We were at the end of the lifecycle for the previous solution, which was Cisco Nexus based. We knew that we would stay with Cisco, so the proposal came up to choose between traditional and NX-OS and ACI. Therefore, we chose Nexus 9000, which allowed us to do both. Then, it came down to a decision on which solution to go with, and we thought SDN is the future. Thus, we chose SDN (ACI mode).
How was the initial setup?
The setup was very straightforward. It was easy to deploy. The first configuration had issues, then adding the lift switches was easy.
What about the implementation team?
When we deployed, we were partnered with defense services. We had engineers on site for the couple of tries that we did for the migration. They helped us and managed to solve our issues in the end.
What other advice do I have?
Ensure you have the right qualifications to deploy and operate this solution, especially in the programming area.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a financial services firm with 10,001+ employees
It has saved me a couple of times, as just a backup feature, but the product is still not mature
Pros and Cons
- "It has saved me a couple of times, as just a backup feature. It can easily do a snapshot before you do any change, and if something goes wrong, you can just rollback."
- "It is still not mature and has room to grow. As with any product out there, it requires time to develop."
What is our primary use case?
Our main use case is for building data center stuff, putting in equipment and provisioning it.
How has it helped my organization?
It has saved me a couple of times, as just a backup feature.
What is most valuable?
It can easily do a snapshot before you do any change, and if something goes wrong, you can just rollback. It's pretty smooth, and it helps.
The UI is quite intuitive.
What needs improvement?
It is still not mature and has room to grow. As with any product out there, it requires time to develop.
We run into bugs from time to time. It is more from the perspective that we're not running the default configuration, so when we try to tweak it that is where we hit issues.
The transition period when you go from standard networking to the application centric tool can be difficult because you need to understand the new terminology, but you will get through it.
What do I think about the stability of the solution?
Previously, the product has had its stability issues. Now, it seems more or less okay.
In the past, there were some bugs we ran into, but those have been solved. They took some time, and we had downtime due to them. However, we have quite a good connection with Cisco tech support.
What do I think about the scalability of the solution?
It is scalable. We have a lot of devices. Our network have tens of thousands of devices.
How are customer service and technical support?
The technical support is good. We have a dedicated team from Cisco.
Which solution did I use previously and why did I switch?
We were moving from one data center to multiple pristine data centers. We started looking into what can we do better operational-wise. We wanted to save time when we needed to implement stuff, etc., and were looking at the latest and greatest solutions.
What about the implementation team?
We used a reseller for the deployment.
What other advice do I have?
It depends on your vision and what you want to achieve, I would recommend going for Cisco ACI. Just make sure you have time to learn and get used to the new terminology.
We are pretty satisfied with what we have.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Security Architect at Progress Software Corporation
It was easy to set up, because our plans for migration were very detailed
Pros and Cons
- "Automation is its most valuable feature."
- "The challenging thing about Cisco ACI was we had to put a lot of effort into providing the customer the full picture, new standards, and new technology that they had to use. This was more challenging than deploying the product."
What is our primary use case?
The primary use case for Cisco ACI is to migrate a legacy data center, including the new infrastructure.
The product has performed well.
What is most valuable?
Automation is its most valuable feature.
What needs improvement?
The challenging thing about Cisco ACI was we had to put a lot of effort into providing the customer the full picture, new standards, and new technology that they had to use. This was more challenging than deploying the product.
There should be more focus on training and support.
I would like to see is more integration with services and service graphs.
What do I think about the stability of the solution?
The stability has been good.
What do I think about the scalability of the solution?
The project is pretty small, but from what we have seen, it is scalable.
How are customer service and technical support?
There have been challenges with the technical support. Though, the product is almost three to four-years-old, there are still things that only a few people can solve. So, Cisco should put more effort into training their people.
Which solution did I use previously and why did I switch?
The business switched because the legacy way of operating these type of data centers is no longer optimal.
How was the initial setup?
The initial setup was straightforward. It was easy to set up, because our plans for migration were very detailed. We didn't have any problems with it.
What about the implementation team?
We are the partner and the integrator.
Which other solutions did I evaluate?
It was Cisco ACI vs VMware NSX.
Eventually, the client chose Cisco ACI because they had more experience with Cisco and they still had a lot of physical infrastructure to handle.
What other advice do I have?
It is one of the better solutions in the market right now.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.

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