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reviewer1128744 - PeerSpot reviewer
Manager Network & Communication Engineer at a transportation company with 1,001-5,000 employees
Real User
Jan 12, 2022
Enables one to protect and manage data and comes with great tech support
Pros and Cons
  • "Cisco technical support is great."
  • "Cisco solution is a perfect product and considered number one in the world in many parts."
  • "It would be great if ACI would include the next generation firewall feature."
  • "Cisco is much more expensive than other vendors, especially when it comes to the licensing. For half the cost, I can obtain the same service with another product."

What is our primary use case?

We have two clusters, the first one of which I upgraded last week to version 4.6, with the main cluster being, at the moment, 4.2. 

We are talking about simple things with which we use the solution, such as employing Cisco firewalls for protecting or managing some of the data. 

I actually managed a huge and very complicated corporate network, it being separated in many locations. We have i1 solutions and outstations which are all connected to our network. My primary focus nowadays is on our communication, on the head office network. 

We have a perimeter firewall when it comes to the hub, which is responsible for outbound and inbound traffic, in respect of the public services for outbound customers and outbound internet traffic for the internal RJ customers.

Our current H firewall is Fortinet, being the 3000 D series. 

There is a separation into five Vdoms, or virtual domains, which themselves are separated into a data center, firewall, VBN, publishing services, and proxy as a proxy firewall.

Routing mythology comes into play. At the moment, we have our AS number and BGP configuration with many service providers for the purpose of maintaining high availability and redundancy. So too, the Fortinet firewall is working in high availability mode.

What needs improvement?

When it comes to security, we recently switched to Fortinet, as we feel it to be more customizable for our use case in RJ than the solution. We moved because Cisco scored lower than Fortinet. 

While we have seen a return on our investment in certain cases, we have, of late, faced issues on the Call Manager, which we have. 

We have an on-premises, resistant license which we invested in. Out of nowhere, Cisco changed the licensing module to that of smart licensing, a perpetual license state, without offering any compensation to the customers. 

This made the license worthless and forced us to subscribe for smart licensing. This is the only way to continue receiving active support and upgrades from Cisco, not that anyone would say anything otherwise. 

Cisco is much more expensive than other vendors, especially when it comes to the licensing. For half the cost, I can obtain the same service with another product. 

It would be great if ACI would include the next generation firewall feature. 

I rate the solution as an eight out of ten, owing to the issue of the price and the complexity involved in its maintenance. 

For how long have I used the solution?

I have been working with Cisco ACI for around five years. I have definitely worked with it in the past 12 months. 

What do I think about the stability of the solution?

The solution is definitely stable. 

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What do I think about the scalability of the solution?

The scalability is okay. 

How are customer service and support?

Cisco technical support is great. 

Which solution did I use previously and why did I switch?

In the past, I used Fortinet, Cisco ASA and Meraki. Currently, I use Cisco ASA and Fortinet. 

When it comes to security, we recently switched to Fortinet, as we feel it to be more customizable for our use case in RJ than the solution. We moved because Cisco scored lower than Fortinet.

How was the initial setup?

When it comes to the installation, it is important to keep in mind that we are a corporate enterprise, which means that the complexity and customization are there. Many locations must be connected with each other. There is a need to apply many routing protocols, including EIGRB, static, and BGP. We have many protected areas in the backbone. 

In the middle are data center firewalls, which lie between the user and core switches. We also manage the wireless access. There is also Cisco Identity Service Engine, which manages access to the internet using authentication and posturing, based on the configured policies.

What about the implementation team?

Much staff is needed for maintenance. This varies with the work payload. 

What was our ROI?

While we have seen a return on our investment in certain cases, we have, of late, faced issues on the Call Manager, which we have.

What's my experience with pricing, setup cost, and licensing?

We have an on-premises, resistant license which we invested in. Out of nowhere, Cisco changed the licensing module to that of smart licensing, a perpetual license state, without offering any compensation to the the customers.

This made the license worthless and forced us to subscribe for smart licensing. This is the only way to continue receiving active support and upgrades from Cisco, not that anyone would say anything were I to stop. The licensing issue contributes to my decision to rate the solution as an eight out of ten. 

Cisco is much more expensive than other vendors, especially when it comes to the licensing. For half the cost, I can obtain the same service with another product.

We are talking about the cost of the renewal. 

What other advice do I have?

Cisco solution is a perfect product and considered number one in the world in many parts.

Cisco ACI is a great product. It's nice to have in the company.

I am the network administrator in the enterprise company.

I rate Cisco ACI as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1614012 - PeerSpot reviewer
Solution Consultant at a computer software company with 10,001+ employees
Consultant
Jul 1, 2021
Stable with good baseline functionalities but requires better flexibility
Pros and Cons
  • "The stability is quite good."
  • "The solution has all of the baseline functionalities for any sort of SDN capability."
  • "Technical support needs to be more helpful. It's rare that you get a knowledgeable person."
  • "If you don't have visibility and you want micro-segmentation and you don't want to pay, then ACI is not your solution."

What is our primary use case?

Primarily, what we like is the ability to do micro-segmentation. We have many different application endpoints, and one of the key use cases for us was to be able to classify the application endpoints into arbitrary buckets of different silos. We need to be able to ensure that different endpoints will go into, let's say, a production silo, versus a development silo, versus a test silo. That was one of the use cases.

The function above and beyond that is that you get things like automation as part of the SDN framework. Therefore, you get the data center overlay that is built automatically and provisioned automatically from the automation capability that's built-in.

What is most valuable?

The solution has all of the baseline functionalities for any sort of SDN capability. 

The stability is quite good.

The initial setup is straightforward.

What needs improvement?

One of the areas that need work is feature flexibility. If you want to do things like routing policies it's not cookie-cutter, however, you want to customize routing policies. It becomes a little bit more constrained due to the feature set, the routing policy feature set within ACI, doesn't allow for you to get very customized when it comes to, let's say, failover type scenarios. However, that's just an artifact of the product maturity. It's going to take some time before the product becomes mature and they have the ability to have more customized features enabled. At version 4.0, these features were not yet available. We ended up having to basically export the routing functionality, the more advanced routing functions, outside of ACI and just put it into the routing infrastructure around it.

The initial setup is not intuitive.

Technical support needs to be more helpful. It's rare that you get a knowledgeable person.

It would be nice for them to provide visibility at a cheaper price point. Visibility is something that everybody wants to achieve with their workload. One of the benefits of SDN is supposedly the ability to collect all that telemetry and correlate it to something that is actionable and meaningful. That's a key requirement, however, the bar is so high in terms of costs. In our environment, we opted out of it as it's so expensive, however, it would be nice, as, if you don't have visibility, then how do you properly segment your workload? The minute you start segmenting, you kind of cut off workload communication. If your goal is micro-segmentation and putting your workload into arbitrary silos, and if you don't have the visibility, then it will be very difficult to achieve. Therefore, if you don't have visibility and you want micro-segmentation and you don't want to pay, then ACI is not your solution.

For how long have I used the solution?

I've been using the solution for two years at this point.

What do I think about the stability of the solution?

The solution is stable. We don't have issues with it crashing or freezing.

What do I think about the scalability of the solution?

While supposedly it's scalable, the program is not. I don't have any data point that I can provide for scalability within ACI, as our environment is fairly small.

How are customer service and technical support?

Technical support is hit or miss. Sometimes you can open a ticket and you will not have to escalate it three or four different times before you get somebody that is competent. I would say that's 85% of the time, however, the other 15% of the time you get lucky and you get somebody that knows what they're talking about.

Which solution did I use previously and why did I switch?

I have some experience with VMware. I'd describe it as more intuitive and easier to configure, however, it's a different solution as it's software-based as opposed to ACI which is hardware-based. 

How was the initial setup?

The solution's initial setup is straightforward. It is not difficult. One other area that I would say is a negative is the way that they have their setup. It's not intuitive. It's very complicated and if you want to provision an interface or something like that and get that interface, it requires a bunch of steps that are very counter-intuitive. It's not user-friendly.

What's my experience with pricing, setup cost, and licensing?

The pricing could be a bit cheaper.

Which other solutions did I evaluate?

If I compare ACI to a VMware NSX-T type solution, I don't know if there's a differentiator there compared to NSX. I will say that NSX has much higher numbers of differentiation, as they have visibility into the workload at the hypervisor. Having used ACI, we were looking at solution sets that will give us specific capabilities beyond that. The value of NSX is it will give you the visibility component.

What other advice do I have?

The version that I was working on is a 40 version, however, the company is at a 50 version at this point.

If you are looking for a solution that will give you the ability to have really good visibility into your workload, how your workload performs and functions, ACI doesn't give you that level of granularity as compared to, for instance, a solution like VMware NSX. For them to provide visibility, you're going to have to spend a lot of money on Tetration, which is another solution that they try to force on you. If visibility is one of your key requirements, then you might want to rethink your data center SDN solution for ACI.

I'd rate the solution at a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Cisco ACI
August 2026
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Solution Architect
Real User
Dec 7, 2022
Provides good micro segmentation and has valuable ECGs
Pros and Cons
  • "Cisco ACI is scalable and easy to expand."
  • "Cisco ACI would benefit by providing the option to integrate easily with DNAC in their next release."

What is most valuable?

The most valuable features of Cisco ACI are the EPGs and the micro segmentation.

What needs improvement?

I would like to see Cisco ACI become more similar to what SD is, with improvements made to the onboarding on the multiport situation. Currently, it is complicated.

Cisco ACI would benefit by providing the option to integrate easily with DNAC in their next release.

For how long have I used the solution?

I have been using Cisco ACI for a couple of years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Cisco ACI is scalable and easy to expand. Cisco ACI is a data center concept. We have 1000 servers.

How are customer service and support?

Technical support from Cisco is good. They are knowledgeable. I would rate their customer service and support a five out of five. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Cisco ACI is simple.

What's my experience with pricing, setup cost, and licensing?

Cisco ACI is more expensive than Juniper, however, ACI is not the most expensive option.

Which other solutions did I evaluate?

Prior to choosing Cisco ACI, we evaluated Juniper. 

What other advice do I have?

Overall, I would rate Cisco ACI an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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reviewer1334937 - PeerSpot reviewer
Consultant Engineer at a comms service provider with 51-200 employees
Real User
Aug 22, 2022
Has centralized management and is stable but has a long learning curve
Pros and Cons
  • "One of the most valuable features is centralized management. The other is the ability to create policies by routing."
  • "I recommend Cisco ACI because right now, there is no other solution like it."
  • "The learning curve is long. It's very difficult to learn Cisco ACI, and as a result, our customers usually have difficulty working with this solution."

What is our primary use case?

My customers use Cisco ACI to replace the legacy networks that they have. Most of the time, however, they don't seem to be using the functionalities that are specific to ACI. They just use the base consumer functionalities similar to what they were using in the old solution.

What is most valuable?

One of the most valuable features is centralized management. The other is the ability to create policies by routing.

What needs improvement?

The learning curve is long. It's very difficult to learn Cisco ACI. As a result, our customers usually have difficulty working with this solution.

For how long have I used the solution?

I started working with Cisco ACI about two years ago.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and support?

They have good technical support, and I would give them an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment is not difficult, but the migration from old networks to Cisco API is not easy. However, migrations are usually not easy.

If I were to rate the deployment on a scale from one to five with one being the most difficult and five being the easiest, I'd give it a two.

It's not difficult to maintain, but it's difficult to learn how to maintain it. Once you learn it, however, it's easy to maintain.

What other advice do I have?

You should spend a lot of time learning the solution. I recommend Cisco ACI because right now, there is no other solution like it. It's a good solution with central management, and I would give it a rating of seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
it_user1750071 - PeerSpot reviewer
Sales Leader - Data Center at YSSY & Co
Real User
Jun 19, 2022
Useful for security and collaboration
Pros and Cons
  • "I like using WebEx Board."
  • "I use Cisco for security and collaborating, and I use this solution with WebEx, WebEx Teams, and WebEx Board as a hybrid solution."
  • "I would like this solution to be integrated with Pure Storage."

What is our primary use case?

I use Cisco for security and collaborating. I use this solution with WebEx, WebEx Teams, and WebEx Board.

It's a hybrid solution.

What is most valuable?

I like using WebEx Board.

What needs improvement?

I would like this solution to be integrated with Pure Storage.

For how long have I used the solution?

I've been using this solution for 22 years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and support?

I've contacted technical support.

What's my experience with pricing, setup cost, and licensing?

The cost is fine.

What other advice do I have?

I would rate this solution 9 out of 10.

I would recommend this solution.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
An Quang Vu Phan Phan - PeerSpot reviewer
Senior Networking Pre-sales Engineer at a tech services company with 51-200 employees
MSP
Feb 4, 2022
The solution integrates well with VMware
Pros and Cons
  • "You can integrate Cisco ACI well with VMware."
  • "Cisco support is way better than the competition in my experience."
  • "Cisco ACI is a highly complex solution. The initial deployment is just a few clicks, but understanding how an ACI works and interacts with routing, switching, and virtualization takes a lot of knowledge. The interface isn't necessarily hard to use, but the technology is complicated. If you want to understand how it works and how to configure it, you should study hard."

What is our primary use case?

We use Cisco ACI in the data center

What is most valuable?

You can integrate Cisco ACI well with VMware. 

For how long have I used the solution?

I've been using Cisco ACI for about two years. 

What do I think about the stability of the solution?

So far, Cisco ACI's stability has been good because they use the Nexus hardware but with different software. 

What do I think about the scalability of the solution?

The scalability depends on the hardware performance. Most of vendors use the traditional chip such as Broadcom , so I suppose the performance and scalability of ACI switches are the same as other competitors. 

How are customer service and support?

Cisco support is way better than the competition in my experience. I can rate them five out of five.

How was the initial setup?

Like most SDN solutions, Cisco ACI is easy to deploy. 

What other advice do I have?

I rate Cisco ACI eight out of 10. Cisco ACI is a highly complex solution. The initial deployment is just a few clicks, but understanding how an ACI works and interacts with routing, switching, and virtualization takes a lot of knowledge. The interface isn't necessarily hard to use, but the technology concepts is complicated. If you want to understand deep dive how it works and how it integrate together , you should study hard. Other SDN solutions like Juniper IP Fabric are more straightforward. ACI is more complex in terms of the concept.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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reviewer1494225 - PeerSpot reviewer
Network Architect at a computer software company with 10,001+ employees
Real User
Aug 30, 2021
Reliable, very scalable, and makes it easy to do global configurations
Pros and Cons
  • "It is very easy to do the configuration after you know how to work with the product, and it is global, so you change one interface and changes are reflected on every switch."
  • "Its graphical user interface (GUI) is not as user-friendly as it could be."

What is our primary use case?

This is software-defined networking. So, all the configuration done on a customer network is done with this application.

I am using the version before the latest version.

What is most valuable?

It is very easy to do the configuration after you know how to work with the product. It is global, so you change one interface, and changes are reflected on every switch.

What needs improvement?

Its graphical user interface (GUI) is not as user-friendly as it could be.

It is quite expensive.

For how long have I used the solution?

I have been using this solution for about a month.

What do I think about the stability of the solution?

It is stable and reliable.

What do I think about the scalability of the solution?

It is quite scalable. It is one of the most scalable products we have come across.

We have five people who are using it in our company in Portugal.

How are customer service and technical support?

We haven't had any need.

Which solution did I use previously and why did I switch?

We were using a different solution, but it was not for software-defined networking. It was for a different type of networking.

How was the initial setup?

It is very complex. All the configuration that needs to be done on the Cisco ACI is very complex. We have to create base policies for all the network devices and then implement it. Afterward, it is rather easy, but the implementation part is a long and complex process.

After it is deployed, it is rather easy because all the configuration is done automatically. You only need to do regular visits to see that it is working and do some regular tests. It is not that difficult.

What about the implementation team?

We took Cisco's help.

What's my experience with pricing, setup cost, and licensing?

It is quite expensive. It is not at all on the cheap or medium side.

What other advice do I have?

I am quite new to this product, and I am still learning it. My recommendation would depend upon the size of the organization. It is one of the flagship products of Cisco, but it is not a product that you can implement for any customer. It is more suitable for medium to large enterprises.

I would rate Cisco ACI an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Director6a4a - PeerSpot reviewer
Director Design, Architecture & Security at Syntax Systems GmbH & Co KG
Real User
Jan 11, 2021
Update run wihtout impact. New features are helping to move completly to ACI
Pros and Cons
  • "We had different networks and combined them with ACI so we could have the control of one controller-based network, and automation is running so that the operational effort was reduced massively."
  • "Our company had a lot of issues with the starter kit."
  • "I would like to be able to test the upgrades in a simulation before implementing them in production because not everyone has a lab."

What is our primary use case?

The primary use case was to implement SDN in the data center to bring new technology for the application team.

How has it helped my organization?

We had different networks and combined them with ACI so we could have the control of one controller-based network. Also, everything is combined now. Automation is running so that the operational effort was reduct massivley.

What is most valuable?

We have the flexibility to bring an application from wherever it is located from one end of application to the other. It has overlay at the end.

What needs improvement?

I don't like the idea that Cisco is bringing in different machines or dashboards. This does not allow us to have one solution. We are viewing the DNA Center, ACI, and Meraki. A link from another system may have you end up in the Meraki dashboard, that's not what I expect. I want to have one single pane of glass where I can see and do the changes on every thing.

I would like to be able to test the upgrades in a simulation before implementing them in production because not everyone has a lab.

Nexus Dashboard could bring us a hugh step forward to become more felxible and agile.

For how long have I used the solution?

2,5 years

What do I think about the stability of the solution?

In the beginning, the stability was not that good. However, the code now seems to be stable.

What do I think about the scalability of the solution?

We like its scalability because we have use its paths to bring all the networks into ACI. Therefore, we need to be able to scale.

How are customer service and technical support?

I like the technical support. It is great. We have a good team on the other end of the line. We also have good support from our sales engineer (SE).

Which solution did I use previously and why did I switch?

We started with Cisco solutions and are now switching to ACI, which is the new solution. If it doesn't work how I expect, I will consider exchanging it.

How was the initial setup?

The initial setup is straightforward, as it has a network-centric approach.

What about the implementation team?

I joined the team after they did the integration, but I know that they bought the starter kit from Cisco. Our company had a lot of issues with the starter kit.

What's my experience with pricing, setup cost, and licensing?

Once you sign for the start kit implementation, you have to go all the way through to the implementation, even if you are experiences issues.

Which other solutions did I evaluate?

I do not know who was on the shortlist.

For me, Cisco is the best solution.

What other advice do I have?

I would tell someone considering this solution to talk to an account manager from Cisco and some technical people. Then, go to a Cisco conference and discuss the product with people, e.g., ask them how they did the implementation. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
PeerSpot user
reviewer1286346 - PeerSpot reviewer
Senior Network Engineer at a computer software company with 1,001-5,000 employees
MSP
Nov 7, 2020
A policy-driven solution that integrates software and hardware
Pros and Cons
  • "Cisco's technical support team is very good."
  • "From my point of view, troubleshooting issues relating to ACI can be a little bit complicated to perform."

What is our primary use case?

I am an implementer. Whenever a customer purchases this solution, I go on-site and deploy it for them.

What needs improvement?

From my point of view, troubleshooting issues relating to ACI can be a little bit complicated to perform.

For how long have I used the solution?

I have been using Cisco ACI for roughly six months.

What do I think about the scalability of the solution?

This solution is both scalable and stable.

How are customer service and technical support?

Cisco's technical support team is very good.

How was the initial setup?

If you know the steps, then the initial setup is quite straightforward. You need to know how to configure it. You're looking at a minimum of at least five working days to build the infrastructure. After that, it depends on how many devices you want to connect.

What's my experience with pricing, setup cost, and licensing?

I don't believe there is any licensing required.

What other advice do I have?

Normally ACI is implemented in the data-center — It's not an end-user product.

I would absolutely recommend this solution. 

On a scale from one to ten, I would give this solution a rating of eight.

There are some issues regarding the orchestration of vendors and integration that need to be addressed.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
reviewer1307187 - PeerSpot reviewer
Technology Consultant at a tech services company with 51-200 employees
Real User
Oct 29, 2020
Good performance throughput and technical support
Pros and Cons
  • "The most valuable feature is the throughput that it offers."
  • "Our customers are very much satisfied with the stability."
  • "Training for this product is available from institutions but it is not available online where you can get users trained easily."

What is our primary use case?

I am a technology consultant and my company is implementing this product for data center networking.

What is most valuable?

The most valuable feature is the throughput that it offers.

What needs improvement?

Training for this product is available from institutions but it is not available online where you can get users trained easily. It would be better if the training for our users was easier to get.

Cisco ACI should have better integration with a hypervisor such as VMware, Hyper-V, or KVM. This would give us a one-window solution for our networking, compute, and storage.

For how long have I used the solution?

I have been working with Cisco ACI for about two years.

What do I think about the stability of the solution?

Our customers are very much satisfied with the stability. We do not have any issues with it.

What do I think about the scalability of the solution?

It is scalable, although it depends on the design and the customer.

This is not a product for small-scale users. If we have customers with large data center requirements, we offer them Cisco ACI. For example, it is not for small enterprises without a lot of services running in their data center.

Scaling is easy because we can add, as required. While it depends on the design, scalability is not normally an issue.

How are customer service and technical support?

We have received technical support when required and we are pretty satisfied with the support we get.

How was the initial setup?

The initial setup is okay. It is not very complex, although I would not say it is very user-friendly because it is different from what we have been using. The best way to put it is that for me, it is new and it is straightforward.

A complete deployment, including the migration from their existing system, will take approximately two months.

What about the implementation team?

Initially, we had Professional Services assist with hour deployment.

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution.

What other advice do I have?

Overall, this is a good product but if it had better integration then I would rate it a full ten out of ten.

I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Download our free Cisco ACI Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2026
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Download our free Cisco ACI Report and get advice and tips from experienced pros sharing their opinions.