We use this solution to achieve a properly defined data center, so we basically use it for SDN.
Manager at a computer software company with 10,001+ employees
A stable solution that makes your network easy to manage
Pros and Cons
- "The basic functionality that is the most useful is creating a virtual network on a physical device."
- "Cisco SDN will only work with its own devices, so that's a downside."
What is our primary use case?
What is most valuable?
The basic functionality that is the most useful is creating a virtual network on a physical device. We use it for Software-Defined Networking where we have a centralized controller, and the rest of the switches are just for packing traffic. When you have a centralized controller, it's easy to manage.
What needs improvement?
The virtualization part of it is still all hardware-based. You have to buy the switches, and they have to be Cisco switches. You cannot roll the Software-Defined Network and network virtualization over onto any other product. For example, if I have a mix of Juniper and Cisco in my network, they are of the same physical fabric layer, but when I want to virtualize, it's quite difficult. You cannot do it. There are solutions like NSX that can sit pretty on any physical layer, but Cisco SDN will only work with its own devices, so that's a downside. They need to be able to achieve virtualization end-to-end with Cisco ACI.
For how long have I used the solution?
I have been using this product for over four years.
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What do I think about the stability of the solution?
I rate the solution a nine and a half out of ten for stability.
What do I think about the scalability of the solution?
You can scale the solution, but you cannot scale to other products. I rate the solution an eight out of ten for scalability.
For backup you might want two people, but one person can handle all of the maintenance. Everything is managed centrally. This is a backend product, so not everyone knows they are using Cisco ACI. The organization I currently work for has over 10,000 employees, and practically everyone is involved in usage of the solution.
How are customer service and support?
If you have the right license and premium support, the tech support is a nine out of ten.
How was the initial setup?
On a scale of one to ten, I would rate the initial setup as a nine. It was very easy. There are some external factors you need to connect, like cables. However, with the push of a button, in less than 15 minutes, you can roll out the basic Cisco configuration.
It's a graphic installation. You will see buttons: "Next," "Next," "Next." It's very easy to get up and running, just like setting up a phone. "Do you want to install this?" "Yes." "Do you want to enable this?" "Yes." "Do you want to configure this?" Unlike before where you had to configure Cisco switches one at a time, now you manage and configure it centrally, and you have a template to work with.
What about the implementation team?
Sometimes we handle the deployment ourselves, but for the current deployment we are rolling out, we have a system integrator. We have Cisco itself involved.
What's my experience with pricing, setup cost, and licensing?
The good thing about Cisco is that you can trade in your old products to replace them with ACI. On a scale of one to ten, where one is inexpensive and ten is expensive, I would rate them a two.
Which other solutions did I evaluate?
We considered VMware NSX, but some believe that VMware is vulnerable, so we stuck with Cisco.
What other advice do I have?
I would 100% recommend Cisco ACI to other users. I would rate this solution as a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Network Architect at a tech services company with 11-50 employees
Flexible, scalable, and allows you to manage an entire data center from a single interface
Pros and Cons
- "What's most valuable in Cisco ACI is that it isn't like the legacy infrastructure where you have a lot of complexity in a TTR architecture. What I like most about Cisco ACI is that you can control those devices from a single console, even if you have three hundred devices. You can manage the entire infrastructure from a single point of contact, so Cisco ACI is a time saver. Another exclusive feature of Cisco ACI is its API interface that lets you enhance automation within the environment. You can manage your entire data center from a single interface through Cisco ACI. If you want to upgrade three hundred devices in one click, you can do that, and within one hour, all three hundred devices will be upgraded. I also like that Cisco keeps enhancing the product by adding different features, so there have been five major releases of Cisco ACI. Another valuable feature of the solution is that it's more user-friendly than Aruba and Juniper."
- "Cisco ACI is a hardware-level product that can support terabytes and petabytes of data at the same time, which VMware NSX can't do because it's a virtual environment with limited throughput and scalability."
- "An area for improvement in Cisco ACI is security, which Cisco needs to enhance in the solution. Though Cisco ACI uses a whitelist model, you must purchase an external product, such as a security firewall solution, to make whitelisting work, which the customer could find expensive. For example, you're a customer who has Cisco ACI, and the solution doesn't have IP-based filtering, so as a customer, you've purchased Cisco ACI. However, you still need to buy another product for security, and some customers wouldn't like that. However, some customers prefer to go with Cisco ACI because of its scalability and flexibility versus other solutions such as Juniper and Aruba. Technical support for Cisco ACI also needs improvement, particularly in product knowledge."
- "Cisco support used to be good, but over time, many newbies were hired to provide technical support for Cisco ACI and other Cisco products, so the quality has decreased."
What is our primary use case?
Cisco ACI is used in the data center ecosystem. It's an eco-space solution. It's a DMB solution where you have the big hybrid data center you want to deploy on-premises, so the goal is to integrate all the virtual environments on feature environment servers with the data center.
What is most valuable?
What's most valuable in Cisco ACI is that it isn't like the legacy infrastructure where you have a lot of complexity in a TTR architecture.
What I like most about Cisco ACI is that you can control those devices from a single console, even if you have three hundred devices. You can manage the entire infrastructure from a single point of contact, so Cisco ACI is a time saver.
Another exclusive feature of Cisco ACI is its API interface that lets you enhance automation within the environment.
You can manage your entire data center from a single interface through Cisco ACI. If you want to upgrade three hundred devices in one click, you can do that, and within one hour, all three hundred devices will be upgraded.
I also like that Cisco keeps enhancing the product by adding different features, so there have been five major releases of Cisco ACI.
Another valuable feature of the solution is that it's more user-friendly than Aruba and Juniper.
What needs improvement?
An area for improvement in Cisco ACI is security, which Cisco needs to enhance in the solution. Though Cisco ACI uses a whitelist model, you must purchase an external product, such as a security firewall solution, to make whitelisting work, which the customer could find expensive.
For example, you're a customer who has Cisco ACI, and the solution doesn't have IP-based filtering, so as a customer, you've purchased Cisco ACI. However, you still need to buy another product for security, and some customers wouldn't like that. However, some customers prefer to go with Cisco ACI because of its scalability and flexibility versus other solutions such as Juniper and Aruba.
Technical support for Cisco ACI also needs improvement, particularly in product knowledge.
An additional feature I'd like to see in the next release of Cisco ACI is segment routing. For example, if you have an MPLS network, you can't directly integrate it with Cisco ACI at the moment. Suppose you have multiple data centers you want to connect to the MPLS private link through your service provider. In that case, you can't directly integrate that with Cisco ACI without an external device, which doesn't make sense to the customer. Cisco recently introduced the MPLS feature in Cisco ACI, but it's not up to the mark.
For how long have I used the solution?
We've been involved with Cisco ACI since 2015, and have deployed the solution for more than thirty projects.
What do I think about the stability of the solution?
Cisco ACI used to be unstable, but after version 4.2, it's been very stable in the production environment.
What do I think about the scalability of the solution?
Scalability-wise, Cisco ACI is a good solution because you can have more than five thousand servers in one ACI fabric. There's a lot of flexibility and scalability in Cisco ACI because you can even seamlessly integrate it with legacy infrastructure despite having a different data center.
How are customer service and support?
Cisco support used to be good, but over time, many newbies were hired to provide technical support for Cisco ACI and other Cisco products, so the quality has decreased. The support provided before 2018 was good, but now, the Cisco technical support team has been struggling to give good support or provide expertise in some areas.
For example, if you raise an issue, you have to ask multiple engineers and make numerous escalations. Cisco ACI is a good product, but the support quality nowadays isn't up to the mark.
Cisco requires the customer to have some experience with the product before deployment, but novice technical support is brought in without sufficient training or without training the newbies for at least six months. The technical support team seems to just select cases and works on those without enough knowledge, so the customer experience is bad.
On a scale of one to five, I'm rating Cisco support a three.
Which solution did I use previously and why did I switch?
Some customers used Juniper and Aruba but went with Cisco ACI because the other two solutions weren't as user-friendly.
How was the initial setup?
Anyone setting up Cisco ACI for the first time will see that it requires a lot of resources. Still, even if the initial setup is complicated, you can refer to the Cisco website regarding the steps you need to perform to complete the setup. Cisco explained the process well, and you can even take a workshop on it.
From a configuration point of view, I found Cisco ACI complex because it isn't easy to create the policy. Unless you have a good networking background, you won't be able to set up Cisco ACI easily.
For example, if your organization doesn't have experienced engineers, Cisco provides a two-day workshop for your engineers. Cisco also offers many free tools in the market to help you set up your account.
On a scale of one to five, I'm rating the initial setup for Cisco ACI as four.
What's my experience with pricing, setup cost, and licensing?
Pricing for Cisco ACI could be expensive if you're not a gold partner. If you're a gold partner, you'll get reasonable pricing, but to become a gold partner, you must cross several layers. For example, at least twenty engineers within your organization have to be certified, with each certification priced at £2,000 minimum, so this would make some companies think twice about the product. If you're going for Aruba and Juniper products, on the other hand, you can quickly get the partner status, and you can start selling the product.
As a gold partner, you can get up to seventy percent discount on Cisco ACI, for example, while an ordinary partner gets ten percent off.
Cisco ACI is expensive for both customers and partners, but I'm rating pricing for the product as four out of five because even if the price is costly, you get a lot of benefits from the product.
Cisco ACI isn't the best, price-wise, but it's still a good solution. If you're in a small organization, you may be unable to afford it. Cisco ACI is best for enterprises but not SMBs because Cisco ACI and its required resources are expensive.
Which other solutions did I evaluate?
I've evaluated VMware NSX, but it can't compete with Cisco ACI. Cisco ACI is a hardware-level product that can support terabytes and petabytes of data at the same time, which VMware NSX can't do because it's a virtual environment with limited throughput and scalability.
If you're planning to apply terabytes of traffic in VMware NSX, you'll find it hard, and the solution will eventually choke after some time.
Cisco ACI has the best scalability. Cisco also has categories where particular hardware will be recommended based on your requirement, for example, whether you have petabytes or terabytes of data.
What other advice do I have?
My company is mainly involved with three products, Cisco ACI, Cisco FTD, and Cisco WebDialer.
My company is a reseller/integrator for Cisco ACI.
I'd rate Cisco ACI as nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Cisco ACI
April 2026
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Lead Network & Security Architect at The Juice Plus+ Company
Solid, reliable, scalable product
Pros and Cons
- "Cisco ACI's best features include its network-centric approach and micro-segmentation."
- "Cisco ACI's best features include its network-centric approach and micro-segmentation."
- "Cisco ACI would be improved by providing a cloud offering; otherwise, it risks becoming a niche product."
- "Cisco ACI would be improved by providing a cloud offering; otherwise, it risks becoming a niche product."
What is our primary use case?
Cisco ACI is primarily used for automation of the data center networking environment.
What is most valuable?
Cisco ACI's best features include its network-centric approach and micro-segmentation.
What needs improvement?
Cisco ACI would be improved by providing a cloud offering; otherwise, it risks becoming a niche product.
For how long have I used the solution?
I've been working with Cisco ACI since 2017.
What do I think about the stability of the solution?
Cisco ACI has matured and is a very stable product.
What do I think about the scalability of the solution?
Cisco ACI is scalable.
How are customer service and support?
Cisco's technical support is very responsive and quick to resolve issues.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup can be complex if you take an application-centric approach, but a network-centric approach is relatively straightforward.
What's my experience with pricing, setup cost, and licensing?
Cisco's pricing is very expensive.
What other advice do I have?
I'd give Cisco ACI a rating of eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller/Integrator
IT manager at a financial services firm with 5,001-10,000 employees
It helps us configure and manage all the infrastructure in our data center.
Pros and Cons
- "The best part of Cisco ACI is the server deployment and integration."
- "The best part of Cisco ACI is the server deployment and integration."
- "Deploying Cisco ACI was a little complex because we needed to add a lot to the fabric. You need to configure some servers, connect everything, make templates, and deploy switches. It takes five people to deploy and maintain."
- "Deploying Cisco ACI was a little complex because we needed to add a lot to the fabric. You need to configure some servers, connect everything, make templates, and deploy switches."
What is our primary use case?
We use ACI to configure and manage all the infrastructure in our data center. We're trying to automate the process and centralize the management of all our devices. We deploy the network-centric mode in our Cisco ACI.
How has it helped my organization?
ACI divides the management process in the network. It's a software-defined solution.
What is most valuable?
The best part of Cisco ACI is the server deployment and integration.
For how long have I used the solution?
We have been using ACI for around two years.
What do I think about the stability of the solution?
Cisco ACI is a stable product.
How are customer service and support?
I rate Cisco support 10 out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In the past, I used Huawei HCI Data Center.
How was the initial setup?
Deploying Cisco ACI was a little complex because we needed to add a lot to the fabric. You need to configure some servers, connect everything, make templates, and deploy switches. It takes five people to deploy and maintain.
What about the implementation team?
We used an in-house team to deploy ACI with support from Cisco.
What's my experience with pricing, setup cost, and licensing?
We pay for a yearly license. I think we buy it for three or five years.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Assistant Vice President at a tech vendor with 5,001-10,000 employees
A scalable solution, but integration is a challenge
Pros and Cons
- "All the features provided by Cisco ACI including orchestration to layer seven, service training, load enhancements and firewalls."
- "We use all the features provided by Cisco ACI including orchestration to layer seven, service training, load enhancements, and firewalls."
- "It is challenging for people who don't understand the programming language, making it difficult to migrate. With technology, there are two verticals. One is hardware driven and the other is software driven. Most people in our domain understand networking, but they don't understand programming. When we migrate, some programming is required."
- "There are many bug fixes required with Cisco ACI."
What is our primary use case?
I am an assistant vice president. My role involves product management, presales, and delivery of Cisco ACI. We have deployed the solution on-premises and in the cloud. We have different verticals, UIs, and data centers. We consolidate the data center on the basis of region. The data centers are in different regions such as Apex, Europe, and the U.S. Recently, we have MSO connected to Cisco Cloud.
Cisco ACI is an automation requirement where they want to consolidate data centers. We wanted a hybrid Oracle solution where services can be monitored and managed from the cloud and equally can be deployed on-premises. From an application perspective, fifty percent can be moved to the cloud and fifty percent of the on-premises applications cannot be moved due to application restraints.
What is most valuable?
We use all the features provided by Cisco ACI including orchestration to layer seven, service training, load enhancements, and firewalls.
What needs improvement?
There are many bug fixes required with Cisco ACI. Whenever there is an issue, we raise it to their tech support and wait for a response. In the meantime, we come up with a version upgrade or patch upgrade so that it can be fixed. One concern we found after 15 days of troubleshooting was a multicasting issue. For many of the applications, we were using multicasting.
It is challenging for people who don't understand the programming language, making it difficult to migrate. With technology, there are two verticals. One is hardware driven and the other is software driven. Most people in our domain understand networking, but they don't understand programming. When we migrate, some programming is required.
I recommend that rather than creating individual stacks we are given some UI-based solutions. This type of functionality would allow us to create a tenant then click on bridge two, and then create it on a VR. Currently, we are using some scripts with help from Postman for migrations from a traditional data center to the cloud.
Over the past six months, I am more interested in the cloud and IoT. From a security perspective, I would recommend Cisco comes up with solutions for ACI and a portal perspective.
The Apex GUI needs improvement, so end users can follow the proper steps without having to go through the guide, giving more flexibility to the GUI. This will ensure that the user can easily build the configuration.
For how long have I used the solution?
I have been using Cisco ACI for six years.
What do I think about the stability of the solution?
Early on, Cisco ACI was not stable. As it matures, it improves. Integration is the biggest challenge with this hybrid solution. From a security perspective, it wasn't stable.
The maintenance of Cisco ACI depends on the project. We use different delivery teams or supporting teams on a project-by-project basis. We handle the delivery and implementation and in the back end, there is a third team that maintains operations.
What do I think about the scalability of the solution?
This solution is scalable. We are system integrators providing solutions to our customers. Approximately fifty percent of our customers are using ACI.
How was the initial setup?
With experience and after training, the initial setup is not easy. An individual who is going to implement this solution needs some support at the start.
Deployment depends on how many workloads there are. We migrated more than 300 VMs with the help of tech support. It took three days to complete.
I would rate the ease of setup a three and a half out of five.
What about the implementation team?
We had training and support from Cisco and live enrollment. It was helpful. We followed the initial implementation strategy. It depends on the application structure, what type of application, and how the applications are combined on-premises. The types of services and the type of payment, AD DNS, are also considerations together with security services and how the communication is going to happen between the app and the native services like AD DNS.
This requires us to work with the application team and complete our homework. We used Excel on a per-application basis. Using Postman, we upload it in the format. Usually, it's a subnet IP schema.
What other advice do I have?
Anyone looking to implement Cisco ACI should look into the cloud features. Ensure you work with the skills you understand, and try to understand some programming to make the job easier.
I would rate this solution between a seven and an eight out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Sales Leader - Data Center at YSSY & Co
Useful for security and collaboration
Pros and Cons
- "I like using WebEx Board."
- "I use Cisco for security and collaborating, and I use this solution with WebEx, WebEx Teams, and WebEx Board as a hybrid solution."
- "I would like this solution to be integrated with Pure Storage."
- "I would like this solution to be integrated with Pure Storage."
What is our primary use case?
I use Cisco for security and collaborating. I use this solution with WebEx, WebEx Teams, and WebEx Board.
It's a hybrid solution.
What is most valuable?
I like using WebEx Board.
What needs improvement?
I would like this solution to be integrated with Pure Storage.
For how long have I used the solution?
I've been using this solution for 22 years.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
It's scalable.
How are customer service and support?
I've contacted technical support.
What's my experience with pricing, setup cost, and licensing?
The cost is fine.
What other advice do I have?
I would rate this solution 9 out of 10.
I would recommend this solution.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Manager Network & Communication Engineer at a transportation company with 1,001-5,000 employees
Enables one to protect and manage data and comes with great tech support
Pros and Cons
- "Cisco technical support is great."
- "Cisco solution is a perfect product and considered number one in the world in many parts."
- "It would be great if ACI would include the next generation firewall feature."
- "Cisco is much more expensive than other vendors, especially when it comes to the licensing. For half the cost, I can obtain the same service with another product."
What is our primary use case?
We have two clusters, the first one of which I upgraded last week to version 4.6, with the main cluster being, at the moment, 4.2.
We are talking about simple things with which we use the solution, such as employing Cisco firewalls for protecting or managing some of the data.
I actually managed a huge and very complicated corporate network, it being separated in many locations. We have i1 solutions and outstations which are all connected to our network. My primary focus nowadays is on our communication, on the head office network.
We have a perimeter firewall when it comes to the hub, which is responsible for outbound and inbound traffic, in respect of the public services for outbound customers and outbound internet traffic for the internal RJ customers.
Our current H firewall is Fortinet, being the 3000 D series.
There is a separation into five Vdoms, or virtual domains, which themselves are separated into a data center, firewall, VBN, publishing services, and proxy as a proxy firewall.
Routing mythology comes into play. At the moment, we have our AS number and BGP configuration with many service providers for the purpose of maintaining high availability and redundancy. So too, the Fortinet firewall is working in high availability mode.
What needs improvement?
When it comes to security, we recently switched to Fortinet, as we feel it to be more customizable for our use case in RJ than the solution. We moved because Cisco scored lower than Fortinet.
While we have seen a return on our investment in certain cases, we have, of late, faced issues on the Call Manager, which we have.
We have an on-premises, resistant license which we invested in. Out of nowhere, Cisco changed the licensing module to that of smart licensing, a perpetual license state, without offering any compensation to the customers.
This made the license worthless and forced us to subscribe for smart licensing. This is the only way to continue receiving active support and upgrades from Cisco, not that anyone would say anything otherwise.
Cisco is much more expensive than other vendors, especially when it comes to the licensing. For half the cost, I can obtain the same service with another product.
It would be great if ACI would include the next generation firewall feature.
I rate the solution as an eight out of ten, owing to the issue of the price and the complexity involved in its maintenance.
For how long have I used the solution?
I have been working with Cisco ACI for around five years. I have definitely worked with it in the past 12 months.
What do I think about the stability of the solution?
The solution is definitely stable.
What do I think about the scalability of the solution?
The scalability is okay.
How are customer service and support?
Cisco technical support is great.
Which solution did I use previously and why did I switch?
In the past, I used Fortinet, Cisco ASA and Meraki. Currently, I use Cisco ASA and Fortinet.
When it comes to security, we recently switched to Fortinet, as we feel it to be more customizable for our use case in RJ than the solution. We moved because Cisco scored lower than Fortinet.
How was the initial setup?
When it comes to the installation, it is important to keep in mind that we are a corporate enterprise, which means that the complexity and customization are there. Many locations must be connected with each other. There is a need to apply many routing protocols, including EIGRB, static, and BGP. We have many protected areas in the backbone.
In the middle are data center firewalls, which lie between the user and core switches. We also manage the wireless access. There is also Cisco Identity Service Engine, which manages access to the internet using authentication and posturing, based on the configured policies.
What about the implementation team?
Much staff is needed for maintenance. This varies with the work payload.
What was our ROI?
While we have seen a return on our investment in certain cases, we have, of late, faced issues on the Call Manager, which we have.
What's my experience with pricing, setup cost, and licensing?
We have an on-premises, resistant license which we invested in. Out of nowhere, Cisco changed the licensing module to that of smart licensing, a perpetual license state, without offering any compensation to the the customers.
This made the license worthless and forced us to subscribe for smart licensing. This is the only way to continue receiving active support and upgrades from Cisco, not that anyone would say anything were I to stop. The licensing issue contributes to my decision to rate the solution as an eight out of ten.
Cisco is much more expensive than other vendors, especially when it comes to the licensing. For half the cost, I can obtain the same service with another product.
We are talking about the cost of the renewal.
What other advice do I have?
Cisco solution is a perfect product and considered number one in the world in many parts.
Cisco ACI is a great product. It's nice to have in the company.
I am the network administrator in the enterprise company.
I rate Cisco ACI as an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Architect
Provides good micro segmentation and has valuable ECGs
Pros and Cons
- "Cisco ACI is scalable and easy to expand."
- "Cisco ACI would benefit by providing the option to integrate easily with DNAC in their next release."
What is most valuable?
The most valuable features of Cisco ACI are the EPGs and the micro segmentation.
What needs improvement?
I would like to see Cisco ACI become more similar to what SD is, with improvements made to the onboarding on the multiport situation. Currently, it is complicated.
Cisco ACI would benefit by providing the option to integrate easily with DNAC in their next release.
For how long have I used the solution?
I have been using Cisco ACI for a couple of years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Cisco ACI is scalable and easy to expand. Cisco ACI is a data center concept. We have 1000 servers.
How are customer service and support?
Technical support from Cisco is good. They are knowledgeable. I would rate their customer service and support a five out of five.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Cisco ACI is simple.
What's my experience with pricing, setup cost, and licensing?
Cisco ACI is more expensive than Juniper, however, ACI is not the most expensive option.
Which other solutions did I evaluate?
Prior to choosing Cisco ACI, we evaluated Juniper.
What other advice do I have?
Overall, I would rate Cisco ACI an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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