The main use case for using AudioCodes Mediant Cloud SBC was the implementation at Banco Santander, where we replaced the Oracle SBC with AudioCodes Mediant Cloud SBC, and that was the main important use case at Santander.
We use AudioCodes Mediant Cloud SBC for the main routing of all calls from Banco Santander's call center.
AudioCodes Mediant Cloud SBC is very flexible for handling calls and manipulating calls, and it is very good for doing internal manipulations and routings, both of SIP headers and of delivering calls to special destinations.
The best features AudioCodes Mediant Cloud SBC offers would be AudioCodes itself, on-premises AudioCodes, as it is the best AudioCodes tool available.
The OVOC tool within AudioCodes Mediant Cloud SBC is very good; however, it has some synchronization problems, and I believe it should improve in this respect.
AudioCodes Mediant Cloud SBC impacts everything in my organization, because functional AudioCodes is very important for all the service in Santander's call center, involving banking transactions and cases for solving serious problems for Banco Santander customers, making it very important and very efficient, due to its high availability.
I would only change the reporting part of AudioCodes Mediant Cloud SBC.
Support for AudioCodes Mediant Cloud SBC could be better in Brazil.
I have been using AudioCodes Mediant Cloud SBC for two years.
The reliability and uptime of AudioCodes Mediant Cloud SBC is perfectly adequate in use, meeting my expectation that it never stops, as its functionality is very good.
We do not have scalability functionality in the environment for AudioCodes Mediant Cloud SBC.
Support for AudioCodes Mediant Cloud SBC could be better in Brazil.
Support for AudioCodes Mediant Cloud SBC could be a little better.
The challenge we faced during the initial implementation of AudioCodes Mediant Cloud SBC was the implementation of registration on the platform, which was really the manual part where we had a big challenge without stopping the environment.
The governance and security part of AudioCodes Mediant Cloud SBC is very important and very good as well; however, I do not have much to say or to evaluate in this regard.
We do not use AudioCodes Mediant Cloud SBC in the AI environment.
I have nothing to comment on the AI capabilities of AudioCodes Mediant Cloud SBC regarding its accuracy and reliability of output.
The advice I give to others looking into using AudioCodes Mediant Cloud SBC is that they should learn to use it in Brazil, because support is not as good as it needs to be.
