General Manager at a comms service provider with 10,001+ employees
Real User
Top 20
The Cloud subscription makes the scalability limitless and you secure yourself for anything beyond your current mitigation capacity
Pros and Cons
  • "We have taken on the Arbor Cloud subscription, which is really useful because you secure yourself for anything beyond your current mitigation capacity. This is a really good feature of Arbor that is available."
  • "There is always room for improvement for any product or service. If we can bring in more agility when deploying services, that is definitely a scope which we can work towards. Nowadays, everything is being offered as a service model. It is not that we have to deploy the physical hardware, many things move up to the cloud, or even can be delivered in the VNS form in the customer's environment as well. So, in that space, if we can add more features to make it more seamless for customers to use and make it available through some marketplace, not only at the hyperscalers, but also for any on-prem deployment, that definitely would be a big plus."

What is our primary use case?

We are a telecom service provider. We provide services to our enterprise customers in India and compliment these services with security layer as a part of our security services.

Being a part of the solution design team, I have been interacting with customers and creating solutions for them to fulfill their requirements. One of the products that we have in our offerings portfolio is around security, which is complimenting our connectivity portfolio. We provide this from Arbor platform, which we have deployed in our network. We have taken the hybrid model from Arbor, and there was a physical installation done in two of the gateways of the country. If the mitigation capacity goes beyond the subscribed boxes, then the Arbor Cloud subscription usage hits and mitigation would be done accordingly.

We have deployed Arbor platform and for our customers, we offer it as a managed service from our network. There are also customers looking for on-premise deployment. 

We are using Arbor's hybrid approach for our overall product build. We have on-premise deployment, however, beyond that we have taken the Arbor Cloud subscription, which is really useful because you secure yourself for anything beyond your current mitigation capacity. This is a really good feature of Arbor that is available.

How has it helped my organization?

We use Arbor platform to provide DDoS services for our customers. We provide a clean pipeline solution to our customers. We have seen a tremendous response from many customer segments, particularly during the certain period, which is the time period when our customers expect a lot of traffic volumes coming through to their servers. This is where these DDoS services are being requested by the customer. Predominantly, it is DDoS that we offer to our customers, and mostly customers also want protection from the volumetric attacks, but there are certainly cases where application layer attacks are also looked at being mitigated by customers. In more than 75 percent of the cases, it is a volumetric attack protection that customers are looking for.

We have a vast connectivity portfolio and the Arbor solution complements that. In addition to that, it is also helping us to understand where challenges are coming from, so we can do the mitigation in our own network. We can plan our investments accordingly and help to make the network more secure and robust for ourselves as well as our customers.

Recently we have faced unprecedented times when people overnight started to operate from their homes. At that time, many applications for most enterprise customers were exposed to the open Internet by allowing remote working, from homes or anywhere, and the users were given access to the applications over the open Internet. That posed a serious threat to attacks. At the same time, that provided a lot of opportunities for security companies. When we look at the way in which applications are being consumed by end users, security becomes very paramount, because it's not only making the application available to end users, but it is also making it available in a more secure manner.

The moment that we open up these applications to open Internet, we increase the attack surface for the infrastructure/application, and that is where security becomes very critical. We have seen high adoption of security as a service for our customers, because no one wants to invest on day one in the security infrastructure equipment. This is for obvious reasons: 

  1. No budgets being accounted for this
  2. Even if budgets are accounted, it becomes practically impossible to deploy such solutions in such short time frame 

What we have seen is there has been a huge demand from our customers in providing these security services as managed services where the service can be enabled within a short time span. Going forward, I will still see these demands from the market, from across all customers be it large or small, and we plan to provide these services as a managed service on pay-as-you-go model.

What is most valuable?

We are living in a world that is changing at a very fast pace. We have to match the pace of  the world, not only from network security per se, but also from the point of view of the security at a larger level. We are not just protecting the safety of the customer, but protecting the application as such. That is where the real threat comes from, and the challenge is being thrown to all the providers and OEMs to keep our feature set updated and adding to features for minimal costs.

What needs improvement?

There is always room for improvement for any product or service. If we can bring in more agility when deploying services, that is definitely a scope which we can work towards. Nowadays, everything is being offered as a service model. It is not that we have to deploy the physical hardware, many things move up to the cloud, or even can be delivered as a VNF in the customer's environment as well. So, in that space, if we can add more features to make it more seamless for customers to use and make it available through some marketplace, not only at the hyperscalers, but also for any on-prem deployment, that definitely would be a big plus. 

If we could decouple the hardware and software, making it more easily available for the customers with the exact robustness of the functionality, then that would be beneficial. At the same time, it would bring in cost efficiencies, which eventually is the end goal of most CXOs within an organization.

Buyer's Guide
Arbor DDoS
March 2024
Learn what your peers think about Arbor DDoS. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.

For how long have I used the solution?

The relationship with Arbor is quite old, however, from current organization per se it is around 5 years.

What do I think about the stability of the solution?

The entire deployment of the hardware that we have done so far is quite stable and robust. As of now, the dependency is more on the hardware itself, which comes along with the Arbor solution. 

What do I think about the scalability of the solution?

I am convinced with the kind of scalability Arbor brings in. The Cloud subscription, which is available as one of its features, makes the scalability limitless. This is something which makes Arbor stand out from the others, not only from the perspective of scalability, but also from the overall user experience perspective as well. It is critical to still manage within the limits of the customer and do all the mitigation that is required for them.

What was our ROI?

In the world that we are living, there are challenges everywhere at every step. We are able to run our businesses without a glitch and offer DDOS services to our customer within the SLA

Which other solutions did I evaluate?

We have evaluated Arbor against other OEMs. It is not only about the feature comparison, it is also based on what kind of skill sets are available in any enterprise and what are they more comfortable with. We are living in a world that is very heterogeneous, and we like to keep it heterogeneous in order to maintain some level of redundancy of the OEM level. This is where from a security perspective Arbor DDoS has the advantage. Customers tend to pick vendors who have a multi-level approach that can protect them from any potential attacks.

As a product/platform, Arbor is quite focused and offers quite smooth features vis-à-vis its competition. The acceptance that we see for Arbor, from the customer's perspective, is very high. Many customers prefer to go with Arbor solutions rather than any other solution when it comes to DDoS. Abor solution offers service feature, reliability, and a brand that can be trusted. From our perspective, we value it quite highly as far as its standards of security when providing DDoS services.

What other advice do I have?

It is not just about the features alone, it is about how smoothly you will be able to deploy the solution, e.g., the availability of the product and how the OEM is maintaining the relationship with its customer. There are multiple factors that need to be considered. "This is not just a one-time sale. It's about how easily the systems are available, and how well your partner is able to support you and provide lifecycle management."

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Oleksii Pavlyk - PeerSpot reviewer
Head of the direction of ensuring the security of digital systems, electronic databases and networks at Ukreximbank
Real User
Top 5Leaderboard
Very stable and scalable.

What is our primary use case?

We use this solution to protect our infrastructure. 

What is most valuable?

The solution is stable and scalable. 

What needs improvement?

Licensing costs could be reduced. 

For how long have I used the solution?

We've been using this solution for close to 18 months. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable, we have 3,000 users. 

How was the initial setup?

The initial setup is easy, it takes a couple of minutes. 

What's my experience with pricing, setup cost, and licensing?

There is an annual license fee with the cost dependent on requirements. 

What other advice do I have?

I recommend this solution and rate it nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Arbor DDoS
March 2024
Learn what your peers think about Arbor DDoS. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Manager IP Core and Transmission Networks at GO PLC
Real User
You can be in a better position to mitigate and find alternatives when there is an attack
Pros and Cons
    • "When it comes to some false positives, we need to tweak the system from time to time. There is room for improvement when it comes to the actual mitigation because of some false positives."

    What is our primary use case?

    My company is a quad-play operator service provider in Malta. We use it for our own internal infrastructure and clients, where we use both always-on and on-demand.

    Our partner has an in-house deployment and can upload it to the cloud as well. This helps to minimize the costs. With in-house deployment, the cost will increase significantly. So, this hybrid approach is advantageous.

    How has it helped my organization?

    When there was an attack, the attack was contained only on the IPs under attack. The rest of the network was not impacted, and that is the most important part.

    The solution has helped consolidate visibility and the actions that we have needed to take. Based on the reports which can be generated, one can be in a better position to mitigate and find alternatives when there is an attack. At the same time, we can limit impact on both the attacked IP ranges and customers as well as other services.

    Arbor DDoS has helped us achieve our network and application uptime requirements. Uptime has improved.

    What is most valuable?

    Arbor provides a full solution. They provide: 

    • The possibility of alarm triggering based on flow packets. 
    • Always-on and on-demand
    • Implementation of BGP Flowspec. 
    • Implementation with their cloud system.
    • Good reporting. 

    What needs improvement?

    When it comes to some false positives, we need to tweak the system from time to time. There is room for improvement when it comes to the actual mitigation because of some false positives.

    For how long have I used the solution?

    I have been using it for more than 10 years now. The solution has changed names over the years. The Arbor suite has evolved a bit over the years, so now we are using Sightline. In the past, it was called Peakflow.

    What do I think about the stability of the solution?

    It is quite stable.

    What do I think about the scalability of the solution?

    The scalability needs to handle going horizontally, apart from the cloud, rather than replacing boxes.

    Initially, the solution was not that mature. It has evolved and scaled better over the years.

    Being a service provider on a small island, our environment is small in scale. Our network is small compared to other operators. We have 20 users internally: our NOC, IP team, and commercial team.

    How was the initial setup?

    It took three months once our agreement was done.

    What about the implementation team?

    Our partner implemented and maintains the system. We use the system to activate mitigation, generate reports, and do some changes. It is self-service, so we are empowered to manage the system.

    We rely on third-party deployment. From this third-party and how they interconnect with us, there will always be some tweaking in relation to understanding which links to use and how to avoid possible loops. 

    We are also looking to implement BGP Flowspec, which is not yet available because we are not exactly interfacing directly with the Arbor platform, but via separate routers that we interface.

    What was our ROI?

    When it comes to DDoS, we are saving by not losing money or clients. Like any insurance, you cannot really quantify it, but you need to have it.

    Attacks are getting bigger and bigger. The cost to have proper DDoS mitigation is once a year insurance. It is getting too large to be sustainable. This is not just related to Arbor. DDoS mitigation is more expensive every year.

    What's my experience with pricing, setup cost, and licensing?

    You need to find a way to get a good offering from Arbor by negotiating a price. That is the challenge. 

    See if it is possible to scale using the cloud service.

    Which other solutions did I evaluate?

    With respect to the competition, I think that Arbor Sightline reporting is cutting-edge. It is significantly more robust than what the other competitors have, such as, Corero, Radware, and Voxility.

    When it comes to the other suppliers, like Corero, Voxility, and Radware, they have automatic mitigation. This will auto-tune to attack changes. With Arbor DDoS, it needs manual intervention. To be fair, I am not sure if that is just our implementation, but that is our understanding for now. 

    Another point is how to handle HTTPS encrypted traffic. On that front, there are some options from other vendors to handle HTTPS without the need to install the certificate, where Arbor might need to do some further development there.

    With other vendors, you might need third-party software for NetFlow or reporting. In my experience, this is what differentiates Arbor DDoS from the rest.

    What other advice do I have?

    Overall, I would rate this solution as an eight (out of 10), the reporting as a 10 (out of 10), and the mitigation as a five to eight (out of 10).

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Traffic Management skill center at a comms service provider with 10,001+ employees
    Real User
    A good tool for threat detection and mitigation, but implementation could be more open
    Pros and Cons
    • "I like all the features together as a whole."
    • "Implementation could be better."

    What is our primary use case?

    As an operator, we use Arbor antiDDoS system to protect our backbone, protecting the network and our assets like DNS.I'm involved in the validation and testing of the solution. 

    The solution is installed in our lab, with a simulated full network. We can send some regular traffic as well as DDOS traffic, using some testing tools like IXIA system and opensource tools. 

    For testing, we simulate some regular traffic, as background traffic, and we added some attacks on the network with attack tools. We can monitor what's sent to the network, and we can monitor what's received by the victim. In this case, we can assess which part of the attack was stopped by the system.

    Arbor DDoS helps consolidate visibility on traffic and on DDOS attacks attempts. It can perform direct mitigation action on the network, which is important. It has also helped us achieve our network and application uptime goals.

    What is most valuable?

    I like all the features together as a whole. It's a global solution that fits our needs. Detection is really important for us—the ability to trigger mitigation with TMS and the quality of mitigation.

    What is also really important is to directly engage in mitigation on network elements, such as routers or switches, in addition to TMS mitigation. The capacity of the mitigation and the capacity to distribute mitigation on the routers are important. Using this solution as a hybrid approach to DDoS protection is an advantage. It's an important tool for managing the natural quality of service. We're quite confident about the solution and the evolution.

    What needs improvement?

    I think Arbor DDoS should be more open to other systems, in the sense of coordination between mitigation centers, like for example the capacity to ask the upstream transit provider for mitigation.

    Netscout's Arbor allows it, but between Arbor systems only. It should be more open to Third party systems, that's what I mean by "openness" : evolution from Netscout signaling protocol to standardized DOTS protocol (DDOS Open Threat Signaling)

    Implementation could also be improved regarding distribution of mitigation directly on network elements.

    For how long have I used the solution?

    I've been using Arbor DDoS for testing for about a year.

    What do I think about the stability of the solution?

    Arbor DDoS is stable and robust, as seen during testing phase and with feedback from the field.

    According to the operational team, there are few tickets open on the Netscout/Arbor site, but I don't have a precise figure, as I'm only involved in testing phase.

    What do I think about the scalability of the solution?

    Arbor DDoS is scalable, both horizontally and vertically. It has good visibility making things quite obvious. There are some price issues with scalability, but technically speaking, the solution is fully scalable.

    How are customer service and technical support?

    Technical support was knowledgeable and responsive.

    How was the initial setup?

    The initial setup is quite complex. It isn't easy to do the configuration, but it's okay once it's done. Arbor's implementation strategy was to monitor first and provide all the configuration or the correct profiling for this system after it's considered safe.

    What about the implementation team?

    NETSCOUT's team deployed our solution.

    What's my experience with pricing, setup cost, and licensing?

    Arbor DDoS is quite expensive, especially for the TMS mitigation part

    Which other solutions did I evaluate?

    We compared it with others actors in antiDDOS domain, such as Nokia Deepfield and others. There are some differences, but generally, the logic is the same.

    Arbor Networks, vendor of the solution, has been in DDoS visibility protection for more than ten years, which affected our decision to go with it. We assessed the company's stability (acquired by Netscout), which was part of the decision.

    What other advice do I have?

    I would advise potential users to try the NETSCOUT Arbor DDoS system but also to check on other solutions.

    On a scale from one to ten, I would give Arbor DDoS a seven.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    FaisalAbbasi - PeerSpot reviewer
    Dty. Chief Executive Officer at Transworld Associates (Pvt.)
    Real User
    Top 10
    DDoS protection with excellent mitigation
    Pros and Cons
    • "The most valuable feature is mitigation, which can blackhole the IP."
    • "An improvement would be to provide information on how pricing is done on different customer levels."

    What is our primary use case?

    We provide about 50% of the nation's bandwidth because of the submarine cables we have. We use Arbor to provide DDoS-protected bandwidth to our customers who require it.

    What is most valuable?

    The most valuable feature is mitigation, which can blackhole the IP.

    What needs improvement?

    An improvement would be to provide information on how pricing is done on different customer levels (e.g. is it done per gig or bandwidth?)

    For how long have I used the solution?

    I've been using this solution for six or seven years.

    How are customer service and support?

    Arbor's technical support is very good, we've had no issues with it.

    What's my experience with pricing, setup cost, and licensing?

    The price is a little high.

    What other advice do I have?

    I would rate Arbor DDoS as eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Product Manager, MSx Security Services at TPx Communications
    MSP
    Forensics enable us to look at logs, to see anomalies, and they give us information we might not have about customers
    Pros and Cons
    • "It is fully mitigating the attacks. We've dealt with other ones where we didn't necessarily see that. The detection is very good. It's also very simple to use. Arbor is a single pane of glass, whereas with other solutions you might have a detection pane of glass and then have to go to a separate interface to deal with the mitigation. That single pane of glass makes it much simpler."

      What is our primary use case?

      We're a managed service provider as well as an internet service provider. We use it to protect our core network from DDoS attacks, and by protecting our core network we can also protect our end customers.

      We're in the process of migrating to the newest version, currently. We use the solution in our physical environment, but we also take advantage of their cloud offering.

      How has it helped my organization?

      Previously, we were vulnerable to DDoS attacks, and large-scale attacks could potentially take down parts of our network segments. With the Arbor product, that doesn't happen anymore.

      What is most valuable?

      I love the forensics. The forensics give us the ability to look at logs and to look for anomalies and give us traffic information about customers that we might not normally have. We can also use that to assist customers in troubleshooting issues that they might be having. The forensics is what I loved the most.

      What needs improvement?

      I struggle with where the product could improve because it's pretty great the way it is.

      I would just say more granular reporting, down to our customer level, would be helpful. If we could somehow import customer information in their networks, it would be able to generate reports. It might actually be able to do that right now, and we have just never used it.

      I've dealt with other solutions where I said, "I wish it did this," but it didn't. We have tried some other solutions that do what Arbor does and I would often go back to them and say, "Well, I want it to do this," because we already have that now with the Arbor solution. I've dealt with other vendors and I don't see things that they're doing that Arbor doesn't do.

      For how long have I used the solution?

      I've been using Arbor DDoS for eight years.

      What do I think about the stability of the solution?

      It's very stable. Things do happen and we have had to open support tickets, but that touchpoint with Arbor is very low. There is not a lot of trouble that comes up with it. 

      We don't necessarily need to update the firmware versions all the time, although they are available. Sometimes we have stayed with a  version that we were on because it was stable and it was secure. I've dealt with other vendors before where there are constant problems and their solution is, "Well, there's a new firmware version. Upgrade." We don't have those kinds of problems with Arbor.

      What do I think about the scalability of the solution?

      It's easily scalable. We could add on routers if we wanted to; we could add on more devices to handle more mitigations, or go to the cloud if necessary. If there was a large scale attack, we'd just use their scrubbing centers versus ours. It's very scalable.

      It touches a relatively small part of our overall network: It touches our drain points to the internet. But it affects the entire network, which is quite complex. It's protecting our entire network. As our network expands, it can expand with us.

      How are customer service and technical support?

      The technical support is very good. We usually get answers right away. We can submit a ticket online or just give them a call and get a quick response.

      Which solution did I use previously and why did I switch?

      We didn't have a solution before Arbor, but there was a period of time where we tried another solution. We did not find that solution to be adequate.

      With Arbor, when we see DDoS attacks, it is fully mitigating the attacks. We've dealt with other ones where we didn't necessarily see that. The detection is very good. It's also very simple to use. Arbor is a single pane of glass, whereas with other solutions you might have a detection pane of glass and then have to go to a separate interface to deal with the mitigation. That single pane of glass makes it much simpler.

      How was the initial setup?

      I wasn't involved in the initial setup, but I was involved, mid-stream, when we brought in the mitigation side. We are currently replacing our aged infrastructure of Arbor products with a newer version. I'm tangentially involved with that.

      The updating process is straightforward. They've done a good job of that. And the fact that we've already deployed it before means we can use the template of the previous deployment to set up the new deployment. So it is easy.

      Our implementation strategy is the same, whether for the initial setup or for the updates. We're finding where the drains are on our network and set up the monitoring for those points. Then we create the mitigation side at specific data centers so we can route traffic to those devices and mitigate the traffic.

      What was our ROI?

      We have seen ROI for sure because uptime, as a service provider, is critical and the solution helps us maintain 100 percent uptime.

      What's my experience with pricing, setup cost, and licensing?

      There is room for improvement with the pricing. It is an expensive solution. The issue with the pricing is more the way it is built. Right now we're paying per router, and there's a limitation there. I would like to see bundle-pricing where there is an overall solution cost.

      Which other solutions did I evaluate?

      I will periodically talk with other vendors, just to make sure Arbor is really the best solution for us.

      What other advice do I have?

      Work with Arbor. They have great people to help you make sure it's implemented correctly. And they also have a great training team to help you understand the solution and use it to its fullest advantages.

      The biggest thing I have learned from using the solution is seeing all the different types of denial of service attacks that are out there. I have come to understand that they will come in waves and that certain types of customers are more prone to attack than others.

      It also lets us understand traffic flows on our network, as far as the usual traffic goes. We can understand what our network looks like. What it looks like at 1:00 pm is very different then what it looks like at 3:00 am. The solution helps us understand that.

      The users of Arbor DDoS in our company are only a handful of technicians. Our NOC and some of our security people, engineers, are in there, but it protects tens of thousands of customers for us. For deployment and maintenance of this solution we require two security engineers. They maintain the system and make any configuration changes, if necessary. They handle regular maintenance, if necessary, although it's pretty minimal.

      I would rate this product as an eleven out of 10.

      Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
      PeerSpot user
      PeerSpot user
      Network Architect at DQE Communications
      Real User
      Comprehensive DDoS mitigation options from targeted off-ramp to BGP flow spec or Remote triggered blackhole
      Pros and Cons
      • "Using standard BGP, NetFlow and SNMP ensure wide compatibility. There are also peering traffic reports that can help identify upstream peering opportunities. The ATLAS aggregation service allows us to contribute to the global DDoS data and benefit from overall trends."
      • "The upgrade process is mildly complex requiring treatment of the custom embedded OS separately from the application. The correlation of the underling OS to the application version can be easily missed."

      What is our primary use case?

      Using the Arbor SP Insight allows the detection of DDoS attacks coming in from upstream internet providers. The system provides a central analysis to detect DDoS attacks and allow reporting on internet traffic. This along with the TMS physical off-ramp mitigation platform allows us to redirect the inbound attack traffic via BGP. The offramp TMS effectively separates attack traffic from the main path used during normal operation. The system provides attack mitigation for both internal infrastructure and downstream customer services.

      How has it helped my organization?

      Prior to deploying the Arbor solution, DDoS mitigation involved creating ad hoc packet filters to block the malicious traffic during event. These were difficult to apply because getting the detailed match information during an event was problematic. The traffic monitoring systems we had in place did not always have the necessary detail, nor was the attack traffic patterns readily identifiable as malicious. And then the nature of the attacks did not always allow for blocking filters to apply only to malicious traffic. Arbor has made the whole process simpler. 

      What is most valuable?

      The ability to correlate Arbor managed objects with internet services deployed accurately profiles traffic and makes coordinating appropriate mitigation response simple. The reporting on both alerts and mitigations provides both detailed and visually pleasing reports.

      Using standard BGP, NetFlow and SNMP ensure wide compatibility. There are also peering traffic reports that can help identify upstream peering opportunities. The ATLAS aggregation service allows us to contribute to the global DDoS data and benefit from overall trends.

      Arbor also allows us to create upstream remote triggered blackhole requests via BGP communities assigned from our upstream carriers. We can have the flexibility to trigger an individual or all carriers for each /32 advertisements. The system also allows us to use BGP flow spec to apply blocking filters at our routing edge nodes.

      What needs improvement?

      The upgrade process is mildly complex requiring treatment of the custom embedded OS separately from the application. The correlation of the underlying OS to the application version can be easily missed.

      Linking the white list designation on managed objects into the alert detection mechanism would be a welcome improvement. Currently, white lists to prevent dropping any traffic on important resources only apply to the mitigation process.  If the white list could be used during alert detection this would prevent some false positive alerts that are coming from these known good sources.

      For how long have I used the solution?

      I have been using Arbor DDoS protection for over 8 years across two employers one a large scale enterprise network with dual data centers and 4 ISP upstreams and the second a regional service provider with multiple tier-one upstreams and internet exchange connections.

      How are customer service and technical support?

      Arbor technical support is painless. Support requests at any hour are serviced quickly with an engineer that is very familiar with the platform details. The one RMA from hardware failure that I had to process went through immediately for our next business day delivery.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Network Security Manager at a financial services firm with 1,001-5,000 employees
      Real User
      Top 5
      Provides real-time updates and has good technical support services
      Pros and Cons
      • "The product allows us to check real-time progress, including latency and network activities."
      • "The product could have end-to-end platform visibility."

      What is our primary use case?

      We use the product for DDoS settings to prevent malware attacks.

      What is most valuable?

      The product allows us to check real-time progress, including latency and network activities.

      What needs improvement?

      The product could have end-to-end platform visibility, including connectivity and bandwidth, similar to Cisco.

      For how long have I used the solution?

      We have been using Arbor DDoS for seven or eight years. At present, we use the latest version.

      What do I think about the stability of the solution?

      The product is very stable.

      What do I think about the scalability of the solution?

      It is a scalable product. Its scalability depends on the bandwidth. It manages around 50,000 internet banking customers.

      How are customer service and support?

      The technical support services are excellent.

      How was the initial setup?

      The initial setup is easy. It involves configuring network connectivity, including public IP addresses and firewall/router configurations. It requires setting up security rules or access controls on Arbor to control which traffic is allowed through. It's important to ensure that traffic from the Internet has a few diversions before reaching the firewall. It takes approximately six hours to complete. The system needs to take a downtime for maintenance. It requires around 13 minutes to complete.

      What other advice do I have?

      The product’s availability and support services are good. I rate it a ten out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
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      Buyer's Guide
      Download our free Arbor DDoS Report and get advice and tips from experienced pros sharing their opinions.
      Updated: March 2024
      Buyer's Guide
      Download our free Arbor DDoS Report and get advice and tips from experienced pros sharing their opinions.