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Kanoho Martin - PeerSpot reviewer
Account Manager at a tech vendor with 10,001+ employees
Real User
Feb 10, 2026
Digital signatures have transformed contract workflows and now save us time and paper daily
Pros and Cons
  • "Since we started using this tool, it has been very beneficial in my organization, as we have seen faster contract signatures, a reduction in paper waste, time savings, and cost savings."
  • "I believe that so far, so good regarding improvements."

What is our primary use case?

My main use case for Dropbox Sign is that it has made my life very easy. I used Dropbox Sign to make getting contracts signed so much easier. We purchased Dropbox Sign to be able to send clients digital contracts and capture their signatures. Previously, they had to print, sign, and scan and send it back to me. I often did not get fully executed contracts. Now that I use Dropbox Sign, I simply pull up the Google Doc, use the Dropbox Sign extension to send it to the client. They sign easily and return, and I sign and send a final contract to them. Dropbox Sign keeps copies of all my fully executed contracts by date, but I can also download and store them myself in my own clients' files. It is safe, secure, affordable, and easy to use.

I would add that we are able to send lease waivers and franchise documents through Dropbox Sign that require multiple signatures from different groups of people at the same time. This has reduced the timing on getting documents back and fully executed tremendously. It allows our company to be more efficient by storing the templates as well for later use.

What is most valuable?

The best features Dropbox Sign offers are that it saves time with getting documents back signed. It allows multiple parties to sign documents simultaneously. It is more professional looking with brand standards. Also, email signature, document tracking, document storage, and templates which are time-saving because we are able to use them over and over again. It integrates with Google tools. It is also very easy to use.

When I say Google tools, I mean I am able to use the Google Document because it seamlessly integrates with Dropbox Sign as an extension to send the client the document. Then they sign easily and return the signed document, then I sign and send them the final copy using the Google Doc. It is very easy.

Dropbox Sign positively impacts my organization as it saves time through the reusable templates. About 50% of time is saved through using reusable templates. You do not have to format the document again or set up the document again. The documents and contracts are signed quickly, while saving time for our recipients, who are our clients, and also our employees have been able to save time. It also saves on paper and mail. There is no need for faxing.

I can say that the 50% time savings has enabled us to focus on more strategic tasks, hence increasing productivity. It has also been much easier for our clients because they can work with Dropbox Sign using their mobile phone. They are able to sign the document wherever they are as long as they are connected to the internet. The time they save is used for other projects and other tasks, hence they have also become more productive themselves.

I appreciate how Dropbox Sign provides a central storage point for all employee onboarding records. It improves efficiency in collecting and completing onboarding processes. It improves efficiency in the timeline and ease of use for clients and client contracts.

What needs improvement?

I believe that so far, so good regarding improvements. I do not think I have much of an issue to highlight. Just two or three things would help: allow editing of documents that have not been signed by any signer yet and save and reuse for the same signers, not just duplicate the template. That would be great. Also, sometimes, a link to Google Drive to store the files more easily would be good. It should be easier.

For how long have I used the solution?

I have been using Dropbox Sign for four to five years, to be precise.

What do I think about the stability of the solution?

I can confirm that Dropbox Sign is very stable, with no downtime and no lagging.

What do I think about the scalability of the solution?

As for Dropbox Sign's scalability, I find it very scalable because it handles all the documents that need to be signed. Documents that have been signed can be stored safely and securely. It is also very easy to retrieve the documents, so it is very scalable.

How are customer service and support?

The customer support is very robust, supportive, and proactive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used QuickBooks Online as a different solution.

What was our ROI?

I have seen a return on investment. Since we started using this tool, it has been very beneficial in my organization. We have seen faster contract signatures, a reduction in paper waste, time savings, and cost savings.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing is that the price is very competitive, very affordable, and very cost-effective. That is not a problem. Also, the setup is very easy, especially when you go through the learning curve. The user interface makes it easier for new users, especially those who are less technically savvy. So, everything is great.

Which other solutions did I evaluate?

Before choosing Dropbox Sign, I evaluated other options, including SketchUp.

What other advice do I have?

I priced several versions of electronic signature software and found that Dropbox Sign had the most affordable option, as well as Google integration. In my case, I have been able to sign more documents and send them to my clients to be signed. Their experience has been worthwhile using Dropbox Sign because it provides robust features in a cost-effective way. I find the product very easy to navigate and use. I would easily recommend it to others. It is also very easy to upload documents, send them via email, track them, get them signed, and even remind recipients to complete documents as needed.

My advice to others looking into using Dropbox Sign is that it is a great tool if you are looking for a faster time to contract signature and earlier completion of employee onboarding. This is the right tool for you. I have given this product a review rating of 9.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 10, 2026
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Fojoj Wesley - PeerSpot reviewer
Head of Marketing at a tech vendor with 10,001+ employees
Real User
Top 20
Feb 9, 2026
Digital signatures have streamlined hiring and protected sensitive documents across our workflow
Pros and Cons
  • "Dropbox Sign has positively impacted my organization since we started using this tool."
  • "I do feel that customer support should be more proactive 24/7 since sometimes they are not very proactive."

What is our primary use case?

My main use case for Dropbox Sign is that we take sensitive information very seriously, and by using Dropbox Sign, we are able to store documents safely. New hires are able to fill out new hire forms anytime, anywhere. Electronic forms and e-signatures ensure forms are completed before submission, which decreases the likelihood of an error. Dropbox Sign has made our onboarding process smooth and easy.

A quick specific example of how I use Dropbox Sign in my onboarding process is that when taking on new hires or training new hires, they are able to sign the forms that we send them through Dropbox Sign. They are able to open their mobile app, sign, and fill out everything. We are able to guide them from start to finish. Our focus is not just on what is easy for us, but also on what works best for our clients and their employees. We love keeping things efficient, simple, and stress-free. Using Dropbox Sign electronic forms has helped us accomplish that significantly.

Regarding my main use case with Dropbox Sign, it also makes it very easy to have business development leads sign our NDAs and agreements all the way to closing.

What is most valuable?

The best features Dropbox Sign offers include keeping all our documents in the system for a long time. The confirmation of signature emails include the email address of the person who signed, which is a great feature. Importing documents works great. Templates are huge time-savers. The audit trail of all the events leading up to the signing of the document is excellent. Electronic forms and up-to-date notifications on status are very valuable. It is very user-friendly, even to people who have never used electronic forms.

Dropbox Sign has a clean user interface and is very user-friendly with ease of use. It is easy to build templates.

Dropbox Sign has positively impacted my organization since we started using this tool. Everything has been positive. We have seen less time handling or directing people to sign documents. It has been a fast, professional way to get an electronic signature. We are able to reference older contracts and reprint as needed. We have seen it save a lot of time. It has increased production by having contracts signed electronically. There is cost savings by not having to print paper and use ink, which is very expensive.

What needs improvement?

I do not have any significant cons. I do feel that customer support should be more proactive 24/7 since sometimes they are not very proactive.

For how long have I used the solution?

I have been using Dropbox Sign for six to seven years.

What do I think about the stability of the solution?

I find Dropbox Sign very stable. I have not seen any downtime or lagging.

What do I think about the scalability of the solution?

Dropbox Sign's scalability is very good. It handles my organization's growth efficiently.

How are customer service and support?

I would say customer support is relatively great because they are able to respond to our queries, despite sometimes taking a lot of time to respond. Overall, they are great.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

Previously, I used DocuSign. The reason why I switched is that the functionality, despite being very similar, DocuSign is costlier. It has some more robust settings, which makes it a bit complicated. Customer support is also a bit less robust compared to DocuSign.

How was the initial setup?

My experience with pricing, setup cost, and licensing is that the pricing was very affordable and pocket-friendly. Setting it up was straightforward with no major hassle.

What was our ROI?

I have seen a return on investment since errors were reduced by fifty percent because we do not have to manually sign documents. There is increased production by having contracts signed electronically. In terms of cost savings, forty to fifty percent of our cost is saved by not having to print paper and use ink, which is very expensive. Our clients do not have to travel from their offices to come into our offices to sign documents, which saves travel costs.

What's my experience with pricing, setup cost, and licensing?

In terms of metrics related to time saved or cost savings since I started using Dropbox Sign, I estimate around forty to fifty percent cost savings. Time savings are around thirty to forty-five percent.

Which other solutions did I evaluate?

Before choosing Dropbox Sign, I evaluated other options including Microsoft 365 Business Premium and Foxit PDF Editor.

What other advice do I have?

My advice to others looking into using Dropbox Sign is that it is very easy to use and has increased our production by being able to conveniently provide our clients the ability to securely sign documents without having to come into our offices, which saves time and cost. I have not really ever used the templates and have not seen a real use for them, but perhaps it is because I have not taken the time to understand the different functionality and how it could positively impact my business. I am planning on using templates to save more time. I rate this product a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 9, 2026
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