Share your experience using Symantec VIP Access Manager

We use the product to access a virtual computer, hosted by our IT sector while working remotely.

The product is useful for providing user access from an in-built office server as we follow the work-from-home model.

The product's connection speed needs improvement. Sometimes, I need help connecting my mobile to the main office's system due to a version upgrade. It is challenging to use when installing a new version.

We have been using Symantec VIP Access Manager for ten years.

We have 2000 Symantec VIP Access Manager users. The scalability depends on the system maintenance done by our IT technicians. We need VPN connections to comply with the licensing terms and system capacity to accommodate a certain number of users. If the number exceeds the licensing limit, the users cannot access it.

Our organization relies on a third-party contractor to support and maintain the system.

We have set up the product using small routers at home using separate VPN channels. In some situations, connections from common cables are required. The blank cable is already using one of our systems. We can utilize it to establish a temporary connection.

I rate Symantec VIP Access Manager a seven out of ten. I recommend using the product if you also want remote access to the main system for mobile users.

The users of this tool connect to the office via VPN, with second-factor authentication. This is our exchange over second-factor authentication, which includes Palo Alto GlobalProtect VPN and another tool that I am not currently remembering, but I believe it's Fortinet VPN. Our customers use Fortinet VPN for second-factor authentication, in addition to Palo Alto GlobalProtect VPN and Microsoft Exchange Server.

The best feature of the tool is the mobile application. Also, the tool is very user-friendly.

To improve the tool, I think that the solution should consider integrations with other cybersecurity and IT technologies, such as Privileged Access Management and Site Integration. Additionally, the implementation of second-factor authentication via Symantec VIP Access Manager, CyberArk, and Delinea, among other technologies, could be best for the product. While the existing technology is okay, improving the integration capabilities for Symantec VIP Access Manager would benefit the product.

I would like to see the solution meet the integration needs at our company. While many cybersecurity solutions can function independently, they often lack integration with our systems due to missed integration points. Improving the solution's integration feature would be beneficial.

The last time I used Symantec VIP Access Manager was one year ago, and I am not sure of the version I was using because I was working for a customer. It is a cloud-based technology, and I upgraded the customer's gateway server. Though I am not sure, and I am unable to recollect the version I had worked on back then. Also, I am a partner of Broadcom.

The tool has been very stable, in my experience. Also, I haven't faced any issues or problems with integration or connectivity.

I have used the tool for 50 users. It is a scalable tool since it works on the cloud.

The installation of the tool by an agent and the number of servers required to install the tool are not factors we need to consider.

The tool's setup part could be difficult, especially if the environment only meets some of the necessary requirements. Implementing reduced servers and all applications with Symantec VIP Access Manager will require time. Actually, you do not have to stop anything and allow for continuity in your business. At the same time, the services can remain online, and second-factor authentication via Symantec VIP Access Manager needs to be implemented quickly. Overall, it can be a difficult process.

The deployment process for Symantec VIP Access Manager typically takes around three to four hours per server, depending on the number of integrated servers. However, it can vary depending on all the integrated servers, and I think it takes three hours.

We used Symantec VIP Access Manager's license for 50 users for three years. I don't remember the license's cost for 50 users. Though, I can say that the solution is worth the money.

The tool was expensive compared to other multi-factor authentication solutions offered by local vendors in the Ankara region of Turkey. Thus, the pricing of Symantec VIP Access Manager needs to be improved. Therefore, I would rate this solution an eight out of ten.