Compare Ubiquiti vs WatchGuard

Ubiquiti

Based on 186 reviews.

WatchGuard

Based on 208 reviews.

Latest Research

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

July 2025

WatchGuard Secure Wi‑Fi vs. Ubiquiti WLAN

Updated: July 2025

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

July 2025

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

Updated: July 2025

Overview

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Information Not Available

Sample Customers

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

WatchGuard Secure Wi‑Fi

Portsmouth Grammar School, HILOTEC

Popular Solutions

Ubiquiti Wireless

14 reviews

Ubiquiti UniFi Switches

22 reviews

20 reviews

24 reviews

11 reviews

0 reviews

Top Industries

Computer Software Company

11%

Comms Service Provider

10%

Manufacturing Company

Educational Organization

Computer Software Company

13%

Comms Service Provider

12%

Manufacturing Company

Hospitality Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Thorsten Hansl
IT Manager at Düsen-Schlick GmbH
I use UniFi Switches for our network. We need switches for notebooks, PCs, printers, and other normal equipment.
Read full review of Ubiquiti UniFi Switches »
Gabriele-Pizzigati
Senior Software and Systems Engineer at SAMU.IT
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
OM
Systems and networks manager at Botanic-Serres Du Saleve, SAS
Our primary use case for Ubiquiti Wireless involves working in a retail environment. We have access points deployed...
Read full review of Ubiquiti Wireless »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
Provide WiFi and Networking to School and Business Campuses that are Clients of our MSP, because we manage the...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 2

Customer Service

Director_45785
Director at Innate technology
We have not needed technical support.
Read full review of Ubiquiti UniFi Switches »
Murali Sunkara
Investor at a computer software company
Ubiquiti has had a bad rep for the support. I don't see that the best because I work with lots of people. I am a guy...
Read full review of Ubiquiti UniFi Switches »
Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
The technical support from Ubiquiti UniFi Switches is good. I haven't had reason to contact them very often, but the...
Read full review of Ubiquiti UniFi Switches »
Geoff Rubin
CEO at Forward Thinking Network Consultancy Ltd
There are some delays with support responses. However, the actual support for detailed questions is tremendous. If I...
Read full review of Ubiquiti UniFi Switches »
Volodymyr Khorenzhyi
Network Engineer at Thunder Software Technology Co., Ltd.
I've never had any issues with the product and therefore have never contacted support. I can't speak to how helpful...
Read full review of Ubiquiti Wireless »
Radek Skrivanek
Department Leader: Project Leadership Production Compact at SKODA AUTO a.s.
We were satisfied with the support.
Read full review of Ubiquiti WLAN »
Amir Sanayeayan
Network Security Specialist at NIGC
I refer to support documentation in the case of queries for the solution. It is good and helpful.
Read full review of Ubiquiti Wireless »
Denis Dolci
Owner at Active S.r.l.
My company does not have any open issues with the product's support team. In general, the product's support team is...
Read full review of Ubiquiti Wireless »
Roderick Mighty
Manager at MVO Traders
I reach out to customer support only for highly technical issues, but oftentimes, the support team cannot provide a...
Read full review of Ubiquiti UniFi Switches »
Alejandro Del Rosal
Business Development Manager at Comunicaciones Reunidas, S.L.
The customer service and support are bad. They don't have local technical support. It's practically impossible to...
Read full review of Ubiquiti UniFi Switches »
BearGFR
owner at zResource
Technical support has changed over the years. I haven't needed any technical support with this switch. Although, I do...
Read full review of Ubiquiti UniFi Switches »
Craig Mortassagne
Owner at Platinum I.C.T.
I've never really had to engage with technical support. We never really had any issues. In fact, we've only had one...
Read full review of Ubiquiti WLAN »
Anonymous User
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
The technical support is poor. Just a chat window. No actual person to talk with.
Read full review of Ubiquiti WLAN »
Nadeem Nasir
IT Manager at a manufacturing company
I would give them the lowest number. That's what they've earned, and that's what they deserve. That has nothing to do...
Read full review of Ubiquiti Wireless »
Pardon Chishumba
IT Administrator at a outsourcing company
I've never directly dealt with technical support. There hasn't been an issue that has required us to reach out....
Read full review of Ubiquiti UniFi Switches »
ThomasWilke
CEO at CITOM
We have not been in touch with official technical support from Ubiquiti. There's a big community that supports you if...
Read full review of Ubiquiti UniFi Switches »
EtienneOosthuizen
Owner at Puricon
The documentation provided for Ubiquiti WLAN is sufficient. While network engineers might benefit from additional...
Read full review of Ubiquiti WLAN »
Alex-Wilson
Owner at Collabsion, Inc.
Email support is slow. Community support is good, but it can be spotty.
Read full review of Ubiquiti UniFi »
Jambunathan_MS
Manager ITeS at a tech services company
The level of support is limited. When I am stuck with any technical issues, it takes a long time to fix. In fact, the...
Read full review of Ubiquiti UniFi »
Anonymous User
Telecommunication Engineer at a construction company
The technical support could improve, they are slow.
Read full review of Ubiquiti WLAN »
Anonymous User
Senior Security at a comms service provider
Tech support is alright. They do get back to you within a certain timeframe, but their tech support is not via...
Read full review of Ubiquiti Wireless »
Anonymous User
Network Engineer at a tech services company
We've never had to contact technical support. We fix any problems ourselves.
Read full review of Ubiquiti Wireless »
Alexander Ernst
IT Manager at IMP Bautest AG
I've never needed any technical support for the product.
Read full review of Ubiquiti Wireless »
Saran S
Managing Director at ProcessDrive India
I have yet to interact with the technical support. I usually find solutions by Googling and using their help documents.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
CEO at a consultancy
The technical support services could be faster.
Read full review of Ubiquiti Wireless »
Jambunathan_MS
Manager ITeS at a tech services company
Customer service and support have been responsive and helpful. However, there have been occasional delays in...
Read full review of Ubiquiti Wireless »
Pierre Claver B Traore
Head, IT Division at USTTB
We have not been in contact with technical support. Rather, we rely on ourselves.
Read full review of Ubiquiti Wireless »
Paul Traynor
Owner at Gallops Investments
I have not contacted technical support. I have read through the documentation.
Read full review of Ubiquiti UniFi Switches »
AlexChubarov
Network and CyberSecurity Engineer at Nextro
They are good. In the last year, we did not have any issues with their switches.
Read full review of Ubiquiti UniFi Switches »
Manish Nalawade
Owner at It logic
There is no technical support by parent companies. In India, there is only the import product. There is no channel or...
Read full review of Ubiquiti Wireless »

Review 1 of 30

Luca Toni
IT Security and Privacy at AD2000 Srl
The support is great and specialized.
Read full review of WatchGuard Firebox »
ScottEastman
Project Consultant at SEVERN HOSPICE LIMITED
Technical support is good. They are helpful and responsive.
Read full review of WatchGuard Firebox »
Minos Pitsillides
IT Director at IT-Flow ltd
The technical support staff is well trained and very skillful, and I find them to be very supportive.
Read full review of WatchGuard EPDR »
Kevin Mabry
CEO at Sentree Systems, Corp.
I don't use technical support that often, so I don't have much of a need for them. However, when I talked to them in...
Read full review of WatchGuard EPDR »
Anonymous User
Information Technology Support Specialist at a financial services firm
We had an issue once where a PC didn't allow us to install the software. There was some conflict with the other...
Read full review of WatchGuard EPDR »
AlanRogers
Owner at Thermioninc.com
Our IT guy talks highly of the technical support, saying that they are pretty knowledgeable. He never complains about...
Read full review of WatchGuard Firebox »
Scott Eastman
Project Consultant at SysGroup PLC
I have contacted their technical support and they were very, very good.
Read full review of WatchGuard Firebox »
Stathis Andreou
Director at RMON ITSEC LTD
WatchGuard support is generally helpful and does a good job, although occasionally I may need to call for...
Read full review of WatchGuard Firebox »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
I find that their tech support is excellent. And as a reseller, my relationship with my point of contact is also...
Read full review of WatchGuard Firebox »
Anonymous User
IT Manager at a financial services firm
The level of support from WatchGuard is not as good as what we get from Cisco and other vendors. The response time is...
Read full review of WatchGuard Firebox »
Anonymous User
PRE-SALES MANAGER at a tech services company
Customer Service: 3/5. Technical Support: 3/5.
Read full review of WatchGuard XTM [EOL] »
JimWarren
IT Manager at Horizon Forest Products LP
The customer service is good. If we have an occasional issue there are helpful. They help us resolve problems....
Read full review of WatchGuard Firebox »
Anonymous User
Information Systems Administrator at a logistics company
The support from WatchGuard Firebox is very good.
Read full review of WatchGuard Firebox »
Anonymous User
Technical Support at a tech vendor
I think technical support is okay. When I log a case, they usually respond within a day. Then, if they need to do...
Read full review of WatchGuard Firebox »
AllenHillstrom
IT Manager at a performing arts
We don't work directly with Cisco tech support. We work with a third-party company to handle support that we can't...
Read full review of WatchGuard Firebox »
RainerAlbrecht
General Manager at Gemakom
The technical support is very good because when our customer has a problem, they are very dependent on the cloud...
Read full review of WatchGuard Firebox »
Manish Nalawade
Owner at It logic
The technical support is good. Their distributor is in Mumbai, and they arrange everything about support. In case we...
Read full review of WatchGuard Firebox »
Scott Eastman
Project Consultant at SysGroup PLC
The technical support is good from WatchGuard Firebox.
Read full review of WatchGuard Firebox »
Anonymous User
ICT Manager at a engineering company
A nine out of 10.
Read full review of WatchGuard EPDR »
Anonymous User
President at a tech consulting company
Professional grade support: They are really knowledgeable.
Read full review of WatchGuard XTM [EOL] »
PedroSoteras
Digital Solution Designer at Accenture
The technical support of WatchGuard Threat Detection and Response is generally helpful. We have had two issues...
Read full review of WatchGuard Firebox »
Anonymous User
Infrastructure and Security Manager at a tech services company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of WatchGuard XTM [EOL] »
Mourad Aissi
Director of Information Systems at Onomo hotels
The support could improve. I had to deal with support to give me new hardware and it took four weeks.
Read full review of WatchGuard Firebox »
Anonymous User
Prepress/Systems Manager at a printing company
The technical support was good. Last year, I had an issue with one of the Fireboxes going down. It was overheated,...
Read full review of WatchGuard Firebox »
Anonymous User
Managing Director (BsC Computer Science) at Bontle ICT Solutions
Technical support is always available and I work with them a lot. They are excellent.
Read full review of WatchGuard EPDR »
Ron Cook
IT & Telecommunications at BAA
The technical support is awesome, really great. When I open a ticket, I either get a response back on that ticket or...
Read full review of WatchGuard Secure Wi‑Fi »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Simon-Walker
IT Manager at Redeemer Baptist School
I would rate technical support as excellent.
Read full review of WatchGuard EPDR »
Anonymous User
Sr IT Security Consultant at a healthcare company
Customer Service: I had great encounters with all levels of customer service from the general help desk all the way...
Read full review of WatchGuard XTM [EOL] »
Shiraz Ahmed
Founder & CEO at Technomatters
I've dealt with support in the past. Maybe it did not meet up as much as the marketing. Maybe there's room for...
Read full review of WatchGuard EPDR »

Review 1 of 30

Technical Support

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