Compare Ubiquiti vs WatchGuard

Ubiquiti

Based on 190 reviews.

WatchGuard

Based on 212 reviews.

Latest Research

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

December 2025

WatchGuard Secure Wi‑Fi vs. Ubiquiti WLAN

Updated: December 2025

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

December 2025

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

Updated: December 2025

Overview

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Information Not Available

Sample Customers

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

WatchGuard Secure Wi‑Fi

Portsmouth Grammar School, HILOTEC

Popular Solutions

Ubiquiti Wireless

14 reviews

Ubiquiti UniFi Switches

17 reviews

14 reviews

20 reviews

13 reviews

0 reviews

Top Industries

Comms Service Provider

10%

Computer Software Company

10%

Manufacturing Company

Government

Computer Software Company

12%

Comms Service Provider

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Donald Ochanda
Technical Manager at a non-profit
Currently, I'm using a model that has minimal usage of switches compared to the usage of wireless products.
Read full review of Ubiquiti UniFi Switches »
Gabriele-Pizzigati
Senior Software and Systems Engineer at a computer software company
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
Donald Ochanda
Technical Manager at a non-profit
We are not partners with Ubiquiti Wireless; we are resellers of Ubiquiti Wireless because we are an IT firm that...
Read full review of Ubiquiti Wireless »
Nadeem Nasir
IT Manager at a manufacturing company
I am using Ubiquiti UniFi exclusively for their video system, as I removed their wireless components. I utilize UniFi...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Michael-Foster
Head of IT at a hospitality company
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync+ NDR »
Syed Pasha
Senior Network Consultant at a tech services company
My experience with WatchGuard Firebox has been that it operates similar to other firewall services available in the...
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

Kabelo Mokwalase
IT Infrastructure Engineer at a computer software company
The solution's support team needs to be more responsive.
Read full review of Ubiquiti WLAN »
John Yeoman
CTO at a educational organization
I haven't required any technical support.
Read full review of Ubiquiti UniFi Switches »
Director_45785
Director at a tech services company
We use the local support rather than the Ubiquiti technical support. We have our own team to maintain the products.
Read full review of Ubiquiti UniFi »
SimonWalker
IT Manager at a religious institution
I am very satisfied with Ubiquiti's tech support.
Read full review of Ubiquiti UniFi Switches »
Ammar_Farhat
Head of IT at a tech services company
Ubiquiti Wireless does not have support directly, such as Cisco and Aruba do, you have to rely on community support....
Read full review of Ubiquiti Wireless »
Mark Anderson
President at a comms service provider
I've never dealt with technical support.
Read full review of Ubiquiti WLAN »
Gilbert Mwiinga
Baobab College logo System Administrator at a university
The technical support from Ubiquiti UniFi Switches is good. I haven't had reason to contact them very often, but the...
Read full review of Ubiquiti UniFi Switches »
Director_45785
Director at a tech services company
The technical support could be better. There are delays in response.
Read full review of Ubiquiti WLAN »
Olubosola Olusanya
Chief Technology Officer at a consultancy
Ubiquiti don't support direct channels. You have to go through the retailer or distributor to obtain the devices....
Read full review of Ubiquiti WLAN »
Donald Ochanda
Technical Manager at a non-profit
The technical support experience with Ubiquiti Wireless has been limited, as we haven't encountered many issues. From...
Read full review of Ubiquiti Wireless »
Alfred_Pullicino
IT Manager at a hospitality company
I've never needed the help of technical support. I can't speak to how helpful or responsive they are.
Read full review of Ubiquiti Wireless »
Puji Rachmanto
lecture at a educational organization
We're extremely disappointed with Ubiquiti support. We need more local support.
Read full review of Ubiquiti Wireless »
PeterMuiruri
IT Manager
Ubiquiti UniFi Switches' support is good.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
IT Director at a manufacturing company
We haven't had a reason to contact technical support yet.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Cloud Architecht at a consultancy
They have good documentation and community support online.
Read full review of Ubiquiti Wireless »
Saran S
Managing Director at a tech services company
I have yet to interact with the technical support. I usually find solutions by Googling and using their help documents.
Read full review of Ubiquiti UniFi Switches »
Paul Traynor
Owner at a financial services firm
I have not contacted technical support. I have read through the documentation.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Senior Manager Infrastructure at a tech services company
I've had issues with technical support. When it came to dealing with interference, they weren't upfront about the...
Read full review of Ubiquiti WLAN »
Ravikumar Subbiah
IT MANGER PAN-INDIA at a tech company
The technical support is good.
Read full review of Ubiquiti Wireless »
Anonymous User
IT Director
There is NO technical support offered by phone. They provide support via Chat ONLY, and moreover, they are not very...
Read full review of Ubiquiti UniFi »
Jambunathan_MS
Manager ITeS at a tech services company
The level of support is limited. When I am stuck with any technical issues, it takes a long time to fix. In fact, the...
Read full review of Ubiquiti UniFi »
Anonymous User
Owner at a tech services company
No tech support is perfect, but their response time could be better. However, they are very knowledgeable once they...
Read full review of Ubiquiti Wireless »
Anonymous User
Supervisor of IT Infrastructure & Cybersecurity at a comms service provider
The community forums are very populated with others that are more than willing to help. The biggest concern with this...
Read full review of Ubiquiti UniFi »
Anonymous User
IT at a manufacturing company
Technical support is available but it is not provided by the manufacturer. It is provided by a third party.
Read full review of Ubiquiti UniFi Switches »
Henk Uittenbogaard
CEO at a tech services company
A colleague of mine deals with support. In the past, it was perfect. However, lately, it has been a bit hard to get...
Read full review of Ubiquiti Wireless »
BearGFR
owner at a tech consulting company
Technical support has changed over the years. I haven't needed any technical support with this switch. Although, I do...
Read full review of Ubiquiti UniFi Switches »
Henk Uittenbogaard
CEO at a tech services company
We have engaged with technical support. The service we use is actually my colleague. They're good at dealing with...
Read full review of Ubiquiti Wireless »
Anonymous User
Administrator
Customer support will depend on the integrator.
Read full review of Ubiquiti UniFi Switches »
Adilson Dombaxi
Junior Network Engineer at a energy/utilities company
The support they provide for the solution is great.
Read full review of Ubiquiti Wireless »
Eric TOURE
System & Network Administrator at a tech services company
I've never used technical support. If I have trouble with my equipment, I go to the forum and I get my answers there....
Read full review of Ubiquiti WLAN »

Review 1 of 30

Gianluca Vinci
Owner at a tech services company
We have had a good experience with customer service and support. I rate them a nine out of ten because they are very...
Read full review of WatchGuard Firebox »
Carlos Jesus
Owner at a tech vendor
I find the service support to be slow at times, especially in terms of response and case resolution.
Read full review of WatchGuard Firebox »
Isaac Shemaria
Co-Founder at a security firm
I rate the technical support a nine out of ten.
Read full review of WatchGuard EPDR »
Katyan Roach
Network Administrator at a government
We have had a good experience with customer service and support.
Read full review of WatchGuard EPDR »
Surjith Cs
Sr.System Administrator at a computer software company
The technical support is very fast - when we raise an incident, we get a solution in no time.
Read full review of WatchGuard Firebox »
CarlosArdila
Project Manager, Information Technology at a construction company
The technical support is awesome. We are a scalable partner with them. Whenever we need expert assistance from...
Read full review of WatchGuard Firebox »
Anonymous User
IT Technician at a real estate/law firm
Their support is excellent.
Read full review of WatchGuard Firebox »
Anonymous User
CEO at a tech services company
WatchGuard technical support requires a license. We never called them because the solution is working correctly and...
Read full review of WatchGuard Firebox »
Scott Morin
Owner / CEO at a tech services company
I find that their tech support is excellent. And as a reseller, my relationship with my point of contact is also...
Read full review of WatchGuard Firebox »
AlanRogers
Owner at a manufacturing company
Our IT guy talks highly of the technical support, saying that they are pretty knowledgeable. He never complains about...
Read full review of WatchGuard Firebox »
Gevorg Harutyunyan
Software Developer, Head of IT Department at a tech vendor
The technical support is very bad. The price is very high, the response time is very long, and technical support does...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Network Administrator at a university
Customer Service: Satisfactory to good. Technical Support: The technical team, so far with WatchGuard OEM has been...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Information Systems Administrator at a logistics company
The support from WatchGuard Firebox is very good.
Read full review of WatchGuard Firebox »
Scott Eastman
Project Consultant at a computer software company
I have contacted their technical support and they were very, very good.
Read full review of WatchGuard Firebox »
Petri Alhainen
Administrator at a manufacturing company
The customer service and support team was good.
Read full review of WatchGuard Firebox »
Anonymous User
Support Analyst at a logistics company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of WatchGuard XTM [EOL] »
JasonGiles
IT Manager at a wholesaler/distributor
Their tech support, the few times I've used them, have been excellent. Their staff has been very knowledgeable. I've...
Read full review of WatchGuard Firebox »
Anonymous User
IT at a manufacturing company
IN China, the company doesn't really have any presence and so there isn't really technical support we can connect...
Read full review of WatchGuard Firebox »
FlorianBUIS
Infrastructure Administrator at a manufacturing company
The support is good but we've had some difficult situations because not everyone in support is good when it comes to...
Read full review of WatchGuard Firebox »
Scott Morin
Owner / CEO at a tech services company
I do not or have not had to use technical support very often, but I find it to be excellent. They're very responsive...
Read full review of WatchGuard Firebox »
Anonymous User
Competitive Engineer at a tech vendor
They have a lot of support sites. I haven't need to contact them for support.
Read full review of WatchGuard EPDR »
Anonymous User
Executive VP/Partner at a tech consulting company
Customer Service: When we have called on them for sales and product support, the customer service has been very good....
Read full review of WatchGuard XTM [EOL] »
FelixCheung
IT Director at a manufacturing company
We haven't had any issues so we haven't contacted their technical support. It's been quite stable over the year since...
Read full review of WatchGuard Firebox »
Anonymous User
ICT Manager at a maritime company
In general, their support is okay, and nothing fancy. We have had a few chats and a few cases on several things that...
Read full review of WatchGuard Firebox »
Anonymous User
Ingénieur - Traitement des eaux /Mécanique de procédé at a pharma/biotech company
I didn't have to call the WatchGuard Firebox technical support team, but the support on the website is a six out of ten.
Read full review of WatchGuard Firebox »
RajeshV1
Chief Executive Officer at a computer software company
We've contacted technical support in the past. We've found them to be very good. They are helpful and responsive. I...
Read full review of WatchGuard Firebox »
Anonymous User
IT System Support Administrator at a non-profit
I would rate the technical support at a seven ut of ten.
Read full review of WatchGuard EPDR »
Anonymous User
CIO at a healthcare company
I was in contact with the WatchGuard technical support three or four times. I was satisfied with them and their...
Read full review of WatchGuard Firebox »
RainerAlbrecht
General Manager at a media company
The technical support for this solution is prompt and very, very friendly. The only issue that we have had is when a...
Read full review of WatchGuard Firebox »
Anonymous User
Infrastructure and Security Manager at a tech services company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of WatchGuard XTM [EOL] »

Review 1 of 30

Technical Support

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