Compare Ubiquiti Networks vs WatchGuard

Ubiquiti Networks

Based on 187 reviews.

WatchGuard

Based on 205 reviews.

Latest Research

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

July 2025

WatchGuard Secure Wi‑Fi vs. Ubiquiti WLAN

Updated: July 2025

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

July 2025

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

Updated: July 2025

Overview

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Information Not Available

Sample Customers

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

WatchGuard Secure Wi‑Fi

Portsmouth Grammar School, HILOTEC

Popular Solutions

Ubiquiti Wireless

14 reviews

Ubiquiti UniFi Switches

25 reviews

Ubiquiti WLAN

23 reviews

WatchGuard Firebox

15 reviews

WatchGuard XTM [EOL]

0 reviews

Panda Adaptive Defense 360

4 reviews

Top Industries

Computer Software Company

11%

Comms Service Provider

Educational Organization

Manufacturing Company

Computer Software Company

14%

Comms Service Provider

11%

Financial Services Firm

Hospitality Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Thorsten Hansl
IT Manager at Düsen-Schlick GmbH
I use UniFi Switches for our network. We need switches for notebooks, PCs, printers, and other normal equipment.
Read full review of Ubiquiti UniFi Switches »
Gabriele-Pizzigati
Senior Software and Systems Engineer at SAMU.IT
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
OM
Systems and networks manager at Botanic-Serres Du Saleve, SAS
Our primary use case for Ubiquiti Wireless ( /products/ubiquiti-wireless-reviews ) involves working in a retail...
Read full review of Ubiquiti Wireless »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
Provide WiFi and Networking to School and Business Campuses that are Clients of our MSP, because we manage the...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Victor Massey
Solution Architect at Simvicitsolutions
My use cases primarily focus on security. I utilize endpoint protection when I am traveling, as I seek security. I...
Read full review of WatchGuard EPDR »
Manish Nalawade
Owner at It logic
I'm using it in the banking sector only. Basically, I'm using it for security and other purposes, including data loss...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
IT System Support Administrator at a non-profit
We centrally control all our end-user devices, maintaining patches.
Read full review of Panda Adaptive Defense 360 »
Michael-Angelo Francis
Senior IT Tech at PCSL

Read full review of WatchGuard Threat Detection and Response »

Review 1 of 5

Customer Service

Olubosola Olusanya
Chief Technology Officer at Super Digital Highways Ltd
Ubiquiti don't support direct channels. You have to go through the retailer or distributor to obtain the devices....
Read full review of Ubiquiti WLAN »
Ismaila Audu
Infrastructure Administrator at Aluko & Oyebode
I seldom contact the technical support team as there is comprehensive documentation and FAQs available that help me...
Read full review of Ubiquiti WLAN »
Gabriele-Pizzigati
Senior Software and Systems Engineer at SAMU.IT
Support from Ubiquiti is hard to obtain. However, there is a good forum where a lot of information can be found. The...
Read full review of Ubiquiti WLAN »
Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
The technical support from Ubiquiti UniFi Switches is good. I haven't had reason to contact them very often, but the...
Read full review of Ubiquiti UniFi Switches »
ESTEE Gabriel Carpio
Senior Solutions Architect at TechConek Philippines Inc.
I rated technical support as an eight out of ten because we rarely need to call them. Instead, we usually email the...
Read full review of Ubiquiti Wireless »
Paul Traynor
Owner at Gallops Investments
I have not contacted technical support. I have read through the documentation.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Senior Network Engineer at a healthcare company
We have not had a good experience with customer service and support. They are virtually non-existent.
Read full review of Ubiquiti Wireless »
Anonymous User
Manager at a tech services company
We've found that their online resources are excellent. We've found every answer we needed online, therefore, we've...
Read full review of Ubiquiti Wireless »
AlexChubarov
Network and CyberSecurity Engineer at Nextro
They are good. In the last year, we did not have any issues with their switches.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
IT at a manufacturing company
Technical support is available but it is not provided by the manufacturer. It is provided by a third party.
Read full review of Ubiquiti UniFi Switches »
EduardoRomero
MIT at a tech services company
The customer support is satisfactory. Sometimes the support would rather the customer use the technical chats or...
Read full review of Ubiquiti Wireless »
Pierre Claver B Traore
Head, IT Division at USTTB
We have not been in contact with technical support. Rather, we rely on ourselves.
Read full review of Ubiquiti Wireless »
Damnam BAGOLIBE
Security engineer at ARCEP Togo
We've never contacted technical support. I'm not sure how their level of service would be.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Telecommunication Engineer at a construction company
The technical support could improve, they are slow.
Read full review of Ubiquiti WLAN »
Manish Nalawade
Owner at It logic
There is no technical support by parent companies. In India, there is only the import product. There is no channel or...
Read full review of Ubiquiti Wireless »
Walter Shelver
Owner at CableWeb
We work with local Ubiquiti support, which has been excellent. I would rate them eight out of 10.
Read full review of Ubiquiti Wireless »
Anonymous User
Network Administrator at a tech services company
Customer Service: Very good.Technical Support: Excellent.
Read full review of Ubiquiti Wireless »
Ravikumar Subbiah
IT MANGER PAN-INDIA at Escon Elevator Private Limited
The customer service is good.
Read full review of Ubiquiti WLAN »
Saran S
Managing Director at ProcessDrive India
I've never dealt with technical support. Everything works well and I've never had a reason to have to reach out. They...
Read full review of Ubiquiti WLAN »
Anonymous User
Administrator
Customer support will depend on the integrator.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Team Lead at Comstar - Information Systems Associates Ltd.
There is enough material on the internet if you need to resolve a problem. You don't have to contact their support.
Read full review of Ubiquiti Wireless »
Ravikumar Subbiah
IT MANGER PAN-INDIA at Escon Elevator Private Limited
The technical support is good.
Read full review of Ubiquiti Wireless »
Anonymous User
Network Administrator at a consultancy
I have not had the opportunity to speak with the technical people, although the UniFi knowledge base is a very good...
Read full review of Ubiquiti UniFi »
Anonymous User
CMO at a tech services company
The technical support is really good. One of the things that they have is a one-year warranty. However, you can't...
Read full review of Ubiquiti Wireless »
Anonymous User
Responsable IT at a individual & family service
I have not been in contact with technical support.
Read full review of Ubiquiti UniFi Switches »
BearGFR
owner at zResource
Technical support has changed over the years. I haven't needed any technical support with this switch. Although, I do...
Read full review of Ubiquiti UniFi Switches »
Henk Uittenbogaard
CEO at AnyWi Technologies
We have engaged with technical support. The service we use is actually my colleague. They're good at dealing with...
Read full review of Ubiquiti Wireless »
Jambunathan_MS
Manager ITeS at a tech services company
The level of support is limited. When I am stuck with any technical issues, it takes a long time to fix. In fact, the...
Read full review of Ubiquiti UniFi »
Anonymous User
IT System Technician at a computer software company
I have not contacted technical support.
Read full review of Ubiquiti Wireless »
FaisalSmair
System Engineer at DANAT IT FOR BUSINESS
We've never had to reach out to technical support.
Read full review of Ubiquiti UniFi Switches »

Review 1 of 30

ANGEL CHALJUB
General Manager at CSTISA
Their technical support is very good. I would rate them a ten out of ten.
Read full review of WatchGuard Application Control »
Jose Fos
Information Technology Services Manager at BRAVO CAPITAL
I have contacted the support team a couple of times. They solve our problems in a few hours.
Read full review of WatchGuard Threat Detection and Response »
Gianluca Vinci
Owner at SharkTech Systems Engineering
We have had a good experience with customer service and support. I rate them a nine out of ten because they are very...
Read full review of WatchGuard Intrusion Prevention Service »
Nadeem Abdulla
Assistant Manager IT Infrastructure at a manufacturing company
WatchGuard's technical support is okay, but they could do more to push knowledge so the customer could solve their...
Read full review of WatchGuard Firebox »
Roman Laminin
Technical Consultant at Rainbow Security
The technical support is very good. I know only of one company whose tech support is better than WatchGuard's.
Read full review of WatchGuard Firebox »
Manish Nalawade
Owner at It logic
The technical support is good.
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
Sr IT Security Consultant at a healthcare company
Customer Service: I had great encounters with all levels of customer service from the general help desk all the way...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Operations Manager at DLL Technologies
Their customer service is one of the best and is extremely knowledgeable about their products. They are very...
Read full review of WatchGuard Firebox »
Anonymous User
Information Technology Support Specialist at a financial services firm
We had an issue once where a PC didn't allow us to install the software. There was some conflict with the other...
Read full review of Panda Adaptive Defense 360 »
Anonymous User
Deputy Head of IT Department at a financial services firm
Customer Service: The customer service from my vendor was very good. I would give them a rating of 9/10. Technical...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
System Administrator at a logistics company
The support is not the best, but it is good enough. Not everyone has the right skills, so make sure to ask them to...
Read full review of WatchGuard XTM [EOL] »
Alexander Padilla
Global Director MSS
Seven out of 10, with too many areas to improve, when you have many years of experience with the appliances. For new...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Ingénieur - Traitement des eaux /Mécanique de procédé at a pharma/biotech company
I didn't have to call the WatchGuard Firebox technical support team, but the support on the website is a six out of ten.
Read full review of WatchGuard Firebox »
Anonymous User
PRE-SALES MANAGER at a tech services company
Customer Service: 3/5. Technical Support: 3/5.
Read full review of WatchGuard XTM [EOL] »
Mohamed AbdelHassanein
Managing Director at Getilock emea
We have some issues with technical support. They provide low responses.
Read full review of WatchGuard Gateway AntiVirus »
Anonymous User
IT Audit Group Head at a tech services company
The technical support here in our country is different vendors or resellers of the firewall WatchGuard. So you just...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
Information Systems Administrator at a logistics company
The support from WatchGuard Firebox is very good.
Read full review of WatchGuard Firebox »
Akhtarul Islam
CEO at Aveata Limited
The technical support is fine.
Read full review of WatchGuard XTM [EOL] »
Filip Hajek
Consultant at DNS a.s.
The technical support is excellent. The technical team knows what they are doing and any request or question we have,...
Read full review of Panda Adaptive Defense 360 »
Dominique Den Hartog
Senior Support Engineer at Port-IT B.V.
We have used technical support for WatchGuard many times and overall, we are satisfied with it. They are always...
Read full review of WatchGuard XTM [EOL] »
Mourad Aissi
Director of Information Systems at Onomo hotels
The support could improve. I had to deal with support to give me new hardware and it took four weeks.
Read full review of WatchGuard Intrusion Prevention Service »
Anonymous User
Support Analyst at a logistics company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of WatchGuard XTM [EOL] »
Thomas Zhang
IT Director at a financial services firm
7/10
Read full review of WatchGuard XTM [EOL] »
Petri Alhainen
Administrator at Sulbana Oy
The customer service and support team was good.
Read full review of WatchGuard Firebox »
Renan Ruivo
IT Infrastructure at 4 Seniors Brasil
As a partner, we have direct access to development.
Read full review of WatchGuard EPDR »
Anonymous User
Systems Engineer at a tech services company
Customer Service: It's perfect. Technical Support: It's excellent.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Principal at a consumer goods company
We have not had to use their technical support.
Read full review of WatchGuard Firebox »
JasonGiles
IT Manager at WTS Media (Wholesale Tape & Supply)
Their tech support, the few times I've used them, have been excellent. Their staff has been very knowledgeable. I've...
Read full review of WatchGuard Firebox »
Sanjeeb Mohanty
Global Head ICT (CITP & MIE) at The Aga Khan Academies
Their technical support is very good. You get a response within 15 minutes to an hour at the max.
Read full review of WatchGuard Firebox »
Anonymous User
IT Audit Group Head at a tech services company
There are no problems with the technical support. If a problem occurs it gets resolved immediately with our technical...
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.