Compare Ubiquiti vs WatchGuard

Ubiquiti

Based on 187 reviews.

WatchGuard

Based on 208 reviews.

Latest Research

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

September 2025

WatchGuard Secure Wi‑Fi vs. Ubiquiti WLAN

Updated: September 2025

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

September 2025

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

Updated: September 2025

Overview

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Information Not Available

Sample Customers

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

WatchGuard Secure Wi‑Fi

Portsmouth Grammar School, HILOTEC

Popular Solutions

Ubiquiti Wireless

15 reviews

Ubiquiti UniFi Switches

21 reviews

17 reviews

24 reviews

11 reviews

0 reviews

Top Industries

Computer Software Company

11%

Comms Service Provider

10%

Manufacturing Company

Educational Organization

Computer Software Company

13%

Comms Service Provider

12%

Manufacturing Company

Hospitality Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Thorsten Hansl
IT Manager at Düsen-Schlick GmbH
I use UniFi Switches for our network. We need switches for notebooks, PCs, printers, and other normal equipment.
Read full review of Ubiquiti UniFi Switches »
Gabriele-Pizzigati
Senior Software and Systems Engineer at SAMU.IT
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
Donald Ochanda
Technical Manager at Network Security and Crypto
We are not partners with Ubiquiti Wireless; we are resellers of Ubiquiti Wireless because we are an IT firm that...
Read full review of Ubiquiti Wireless »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
Provide WiFi and Networking to School and Business Campuses that are Clients of our MSP, because we manage the...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 2

Customer Service

Kim Walker
Consultant at RVC ICT Voice and Data Pty Ltd
I can't comment on that as we haven't had to use it much at all.
Read full review of Ubiquiti Wireless »
Geoff Rubin
CEO at Forward Thinking Network Consultancy Ltd
There are some delays with support responses. However, the actual support for detailed questions is tremendous. If I...
Read full review of Ubiquiti UniFi Switches »
Murali Sunkara
Investor at a computer software company
Ubiquiti has had a bad rep for the support. I don't see that the best because I work with lots of people. I am a guy...
Read full review of Ubiquiti UniFi Switches »
Sachin Vinay
Assistant Manager-Networks at Amrita
Technical support is good.
Read full review of Ubiquiti Wireless »
MarekSzafrański
Senior Core Network Engineer at Eurofins
I haven't used the tool's technical support.
Read full review of Ubiquiti WLAN »
SimonWalker
IT Manager at Redeemer Baptist School
I am very satisfied with Ubiquiti's tech support.
Read full review of Ubiquiti UniFi Switches »
Ammar_Farhat
Head of IT at Hubtech
Ubiquiti Wireless does not have support directly, such as Cisco and Aruba do, you have to rely on community support....
Read full review of Ubiquiti Wireless »
Olubosola Olusanya
Chief Technology Officer at Super Digital Highways Ltd
Ubiquiti don't support direct channels. You have to go through the retailer or distributor to obtain the devices....
Read full review of Ubiquiti WLAN »
George Ferns
Solution Architect - Networking and IoT at a wholesaler/distributor
Ubiquiti Wireless doesn't have any support that you can call. I've used their online support and it's not great. Part...
Read full review of Ubiquiti Wireless »
Radek Skrivanek
Department Leader: Project Leadership Production Compact at SKODA AUTO a.s.
We were satisfied with the support.
Read full review of Ubiquiti WLAN »
Director_45785
Director at Innate technology
We have not needed technical support.
Read full review of Ubiquiti UniFi Switches »
Ravikumar Subbiah
IT MANGER PAN-INDIA at Escon Elevator Private Limited
The technical support is good.
Read full review of Ubiquiti Wireless »
Nadeem Nasir
IT Manager at a manufacturing company
I would give them the lowest number. That's what they've earned, and that's what they deserve. That has nothing to do...
Read full review of Ubiquiti Wireless »
Anonymous User
General Manager at a tech services company
I've never contacted technical support. I can't speak to how helpful or responsive they would be.
Read full review of Ubiquiti WLAN »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
The one bad part, it is almost nonexistent and relies on a user community.
Read full review of Ubiquiti UniFi »
Anonymous User
ICT Consultant at a tech services company
I've never contacted technical support. I wouldn't be able to comment on how helpful or responsive they are.
Read full review of Ubiquiti Wireless »
EtienneOosthuizen
Owner at Puricon
The documentation provided for Ubiquiti WLAN is sufficient. While network engineers might benefit from additional...
Read full review of Ubiquiti WLAN »
Anonymous User
IT Director at Newport
There is NO technical support offered by phone. They provide support via Chat ONLY, and moreover, they are not very...
Read full review of Ubiquiti UniFi »
Anonymous User
Administrator
Customer support will depend on the integrator.
Read full review of Ubiquiti UniFi Switches »
Dev-Patel
Consultant at Lifeline IT
I rate the technical support a seven out of ten.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Supervisor of IT Infrastructure & Cybersecurity at a comms service provider
The community forums are very populated with others that are more than willing to help. The biggest concern with this...
Read full review of Ubiquiti UniFi »
JanBengtsen
IT Architect and Consultant at Compuhouse working for SDC and Bernadotte Skolen
I haven't communicated with the support of Ubiquiti WLAN as I haven't needed their assistance.
Read full review of Ubiquiti WLAN »
ThomasWilke
CEO at CITOM
We have not been in touch with official technical support from Ubiquiti. There's a big community that supports you if...
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Principal Consultant at a tech services company
This is a simple product and we haven't had the need or cause to seek support.
Read full review of Ubiquiti Wireless »
Anonymous User
Network System Engineer at a tech services company
I was in contact with technical support for issues with the Cloud Key. I would rate them three out of five. The...
Read full review of Ubiquiti UniFi Switches »
Alex-Wilson
Owner at Collabsion, Inc.
Email support is slow. Community support is good, but it can be spotty.
Read full review of Ubiquiti UniFi »
Damnam BAGOLIBE
Security engineer at ARCEP Togo
We've never contacted technical support. I'm not sure how their level of service would be.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Group IT Manager at a manufacturing company
Our technical support is carried out through a third party so I haven't had any experience with that.
Read full review of Ubiquiti UniFi Switches »
EduardoRomero
MIT at a tech services company
The customer support is satisfactory. Sometimes the support would rather the customer use the technical chats or...
Read full review of Ubiquiti Wireless »
Paul Traynor
Owner at Gallops Investments
I have not contacted technical support. I have read through the documentation.
Read full review of Ubiquiti UniFi Switches »

Review 1 of 30

Matthew Cooper
IT Network Administrator at a retailer
From my experience with their customer service team, I would say that they seem quite knowledgeable and fairly quick...
Read full review of WatchGuard Firebox »
ScottEastman
Project Consultant at SEVERN HOSPICE LIMITED
Technical support is good. They are helpful and responsive.
Read full review of WatchGuard Firebox »
Kevin Mabry
CEO at Sentree Systems, Corp.
I don't use technical support that often, so I don't have much of a need for them. However, when I talked to them in...
Read full review of WatchGuard EPDR »
Ronald Lewis
IT Manager at Invest Barbados
There is a time difference when I have tried to receive support causing some challenges. I rate the support from...
Read full review of WatchGuard Firebox »
Mauro Ferreira
Director of Information Technology at MFAL LDA
The solution’s technical support team is very good. We have always received quick responses from the support team.
Read full review of WatchGuard Firebox »
Luca Toni
IT Security and Privacy at AD2000 Srl
The support is great and specialized.
Read full review of WatchGuard Firebox »
AllenHillstrom
IT Manager at a performing arts
We don't work directly with Cisco tech support. We work with a third-party company to handle support that we can't...
Read full review of WatchGuard Firebox »
Youri Hart
Managing Director at Port-IT BV
We use this solution because they have a very good support team. They are very knowledgeable about ways of...
Read full review of WatchGuard Firebox »
RobertMorin
Owner / CEO at Midwest Technology Specialists LLC.
The technical support has been amazing. We're very satisfied with their level of support.
Read full review of WatchGuard Firebox »
Anonymous User
General Manager- IT & Automation - Serum at a pharma/biotech company
Technical support with WatchGuard XTM is handled by my team.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Network Administrator at a retailer
There was an incident, back in the day, where I called for support and the guy sort of brushed me off. It was very...
Read full review of WatchGuard Firebox »
Anonymous User
Competitive Engineer at a tech vendor
They have a lot of support sites. I haven't need to contact them for support.
Read full review of WatchGuard EPDR »
Samson Huynh
IT Support at a retailer
The technical support team takes time to respond.
Read full review of WatchGuard Firebox »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
I find that their tech support is excellent. And as a reseller, my relationship with my point of contact is also...
Read full review of WatchGuard Firebox »
Alexander Padilla
Global Director MSS
Seven out of 10, with too many areas to improve, when you have many years of experience with the appliances. For new...
Read full review of WatchGuard XTM [EOL] »
AlanRogers
Owner at Thermioninc.com
Our IT guy talks highly of the technical support, saying that they are pretty knowledgeable. He never complains about...
Read full review of WatchGuard Firebox »
Kelly Carlisle
Manager IT at a hospitality company
I've never had to use their technical support. I've only used their online help. I've been able to find everything I...
Read full review of WatchGuard Firebox »
Richard Marcin
Sr. Systems Administrator at a individual & family service
The times I've used technical support it was excellent.
Read full review of WatchGuard Firebox »
Petri Alhainen
Administrator at Sulbana Oy
The customer service and support team was good.
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
The support for this solution is very good.
Read full review of WatchGuard AuthPoint MFA »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
Technical support has always been top-notch when you can get through. Sometimes you're on hold for up to an hour, but...
Read full review of WatchGuard EPDR »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
I do not or have not had to use technical support very often, but I find it to be excellent. They're very responsive...
Read full review of WatchGuard Firebox »
HalChernoff
Enterprise Architect at a wellness & fitness company
Technical support is pretty good. The online knowledge base is usually the best way to go. But I have had some...
Read full review of WatchGuard Firebox »
Anonymous User
Operations Manager at DLL Technologies
Their customer service is one of the best and is extremely knowledgeable about their products. They are very...
Read full review of WatchGuard Firebox »
Paal
CFO at a tech vendor
The few times we have contacted Watchguard. They reply promptly without delays.
Read full review of WatchGuard Firebox »
Anonymous User
Ingénieur - Traitement des eaux /Mécanique de procédé at a pharma/biotech company
I didn't have to call the WatchGuard Firebox technical support team, but the support on the website is a six out of ten.
Read full review of WatchGuard Firebox »
Anonymous User
Technical Support at a tech vendor
I think technical support is okay. When I log a case, they usually respond within a day. Then, if they need to do...
Read full review of WatchGuard Firebox »
Santosh Thorwat
IT Head at Patil Group
We did not need to use technical support.
Read full review of WatchGuard Firebox »
Mohamed AbdelHassanein
Managing Director at Getilock emea
We have some issues with technical support. They provide low responses.
Read full review of WatchGuard Firebox »
Anonymous User
Consultant at a tech services company
WatchGuard Firebox technical support is very easy for us to contact, and we also have presales engineers such as...
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

No Data Available

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