Compare TitanHQ vs WatchGuard

TitanHQ

Based on 98 reviews.

WatchGuard

Based on 208 reviews.

Sample Customers

TitanHQ WebTitan

Clarks, Pepsi, Purple, Comcast, Virgin, McDonalds, Sprint, Adtran, Xirrus, Eir, ViaSat

TitanHQ SpamTitan

De Montfort University, Scope Services, Park County School District, NRC, Quality Smith, Toyota, CarTrawler, Videotron

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

WatchGuard DNSWatchGO

1. ABC Company 2. XYZ Corporation 3. Acme Inc. 4. Smith Enterprises 5. Johnson & Sons 6. Global Tech Solutions 7. Innovate IT Services 8. Secure Networks Ltd. 9. CyberShield Technologies 10. DataGuard Systems 11. SafeNet Security 12. ShieldGuard Solutions 13. TechDefenders 14. SecureNet Inc. 15. CyberGuardian 16. Watchful Eye Security 17. SecureCom Systems 18. CyberShield Inc. 19. DataSafe Solutions 20. SecureIT Services 21. Watchful Networks 22. CyberDefender 23. SecureNet Technologies 24. DataGuard Security 25. CyberSafe Solutions 26. Watchful Eye Networks 27. SecureCom Inc. 28. CyberShield Systems 29. DataSafe Security 30. SecureIT Technologies 31. Watchful Networks Ltd. 32. CyberDefender Inc.

Popular Solutions

5 reviews

1 reviews

24 reviews

11 reviews

0 reviews

Top Industries

Computer Software Company

19%

Manufacturing Company

11%

Comms Service Provider

Financial Services Firm

Computer Software Company

13%

Comms Service Provider

12%

Manufacturing Company

Hospitality Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ricky Brewster
Helpdesk Internal Systems Manager at Active IT Systems
We are an MSP, so we provide TitanHQ SpamTitan to our customers. It is primarily used for email security.
Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin
I mainly use TitanHQ for email protection, specifically for no false alarms and minimal spam.
Read full review of TitanHQ WebTitan »

Review 1 of 2

Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 2

Customer Service

Simon Davison
Director at Revolution Phones Ltd
We've had very little need to talk to tech support. That says it all. I'm very satisfied with how the support works....
Read full review of TitanHQ SpamTitan »
Jean Paul Alfaro Silva
CIO at a manufacturing company
TitanHQ's technical support is good. They're quick to respond to emails and to correct any issue we may have. On a...
Read full review of TitanHQ SpamTitan »
Igor Kim
IT Systems Manager at a transportation company
Their technical support is very responsible but, because of different time zone, sometimes the response is late. In...
Read full review of TitanHQ SpamTitan »
Nanyo Nanev
Managing Director at Sidney Group
I rate TitanHQ support ten out of ten. We needed help only once, and the issue was resolved in a day. Our team love...
Read full review of TitanHQ SpamTitan »
Mikael Jordan
Help Desk Manager/Information Security Analyst at Eureka College
The communication with them is perfect. In fact, we had a call with them earlier today that they initiated, which is...
Read full review of TitanHQ SpamTitan »
Ryan Rood
Information Technology Manager at Copp's Buildall
The support is pretty fantastic when I have had to deal with them. They are easy to use and get in touch with. They...
Read full review of TitanHQ SpamTitan »
Abdul Ali
Business Analyst at Eviva
We only used their support once, so I cannot really judge the support capabilities of SpamTitan. We didn't really...
Read full review of TitanHQ SpamTitan »
Anil Melwani
IT Director at a healthcare company
Whenever I have had questions and needed to reach out to support, there has always been a very quick turnaround. They...
Read full review of TitanHQ SpamTitan »
Andrew Dalman
President at ActiveCo
Their services are awesome so we don't have a lot of problems with spam and viruses plaguing our customers. However,...
Read full review of TitanHQ SpamTitan »
Michael Mok
Head of Infrastructure at Anglo-Eastern Ship Management Ltd
I would rate TitanHQ support eight out of 10 based on their ability to resolve day-to-day issues. My experience has...
Read full review of TitanHQ WebTitan »
Rami Al-Bader
Senior System Administrator at a tech services company
I rate TitanHQ's customer service 10 out of 10. I've contacted them twice in the past few months. They were highly...
Read full review of TitanHQ SpamTitan »
Ricky Brewster
Helpdesk Internal Systems Manager at Active IT Systems
The biggest benefit of being a partner of TitanHQ is the support. We very rarely have issues, but whenever we do, it...
Read full review of TitanHQ SpamTitan »
Joe King
Director Of Information Technology at a consumer goods company
The little bit that I have dealt with them, the technical support has been fine. I have dealt with all kinds of...
Read full review of TitanHQ WebTitan »
Anonymous User
Solutions Consultant at a tech services company
Sometimes, it's hard to get ahold of somebody in support, but they seem to know what they're doing when you get in...
Read full review of TitanHQ SpamTitan »
Will Faulkner
IT Manager at Supreme PLC
TitanHQ support is absolutely brilliant, a perfect 10 out of 10. In addition to SpamTitan, we also use WebTitan,...
Read full review of TitanHQ SpamTitan »
Michael Goodfriend
President at PJM Digital Design
Technical support has been good and they've been supportive. That said, it could be a little easier to navigate....
Read full review of TitanHQ WebTitan »
Mark Moses
IT Specialist at a tech services company
Because it works that well, we rarely have to speak to anyone for technical assistance. The technical support for the...
Read full review of TitanHQ SpamTitan »
Anonymous User
Cloud & Infrastructure konsulent at a tech services company
I've used it a few times, but it was pretty good. There were no issues. The documentation I have access to is good....
Read full review of TitanHQ SpamTitan »
Anonymous User
GM at a transportation company
TitanHQ's technical support was prompt and helped me through to a solution. The issue had to do with redundant...
Read full review of TitanHQ WebTitan »
Jeff-Watson
IT Systems Administrator at Nylene Canada Inc.
The technical support team is quick to answer and they're very helpful. As soon as you learn their procedures, it's...
Read full review of TitanHQ SpamTitan »
Sandra Thompson
IT Support Consultant at a non-profit
The tech support has been very good. We've not needed to use it very much, but when we have they have come back to us...
Read full review of TitanHQ SpamTitan »
Ron D.
Owner/Founder at Nexxous Computer Centres Ltd.
Their support is good. Some time ago, they opened up support out of California, which is better. When we first...
Read full review of TitanHQ SpamTitan »
Anonymous User
Director of Technology at a performing arts
I'm not happy with the technical support. Issues seem to drag on longer than they should, and we have no direct phone...
Read full review of TitanHQ SpamTitan »
Lill Batson
Director at Viola Public Library
Support has been great. I would rate them a 10 out of 10.
Read full review of TitanHQ WebTitan »
Anonymous User
Information Technology Manager at a financial services firm
The support hours are tough for U.S.-based companies like ours, because they're in Europe. They did tell me that...
Read full review of TitanHQ SpamTitan »
Jeffrey R Roberts
IT Consultant at Arcadia Ambulance
TitanHQ technical support is knowledgeable, but sometimes not accessible because they are a UK company. Sometimes...
Read full review of TitanHQ SpamTitan »
BobMiller
Information Services at Vista Hill
They always had the answer. I would rate them a 10 out of 10.
Read full review of TitanHQ WebTitan »
Keith C.
Senior Manager, Enterprise Infrastructure at a manufacturing company
We haven't really engaged their technical support.
Read full review of TitanHQ SpamTitan »
Brian Carstens
IT Director at Pitre Buick GMC
I've been pretty pleased with technical support. They're pretty responsive. They answer quickly. They come up with...
Read full review of TitanHQ SpamTitan »
George M.
Senior IT Consultant at a consultancy
They are a smaller company, so it was more difficult to get a hold of them. However, once that relationship was...
Read full review of TitanHQ SpamTitan »

Review 1 of 30

Minos Pitsillides
IT Director at IT-Flow ltd
The technical support staff is well trained and very skillful, and I find them to be very supportive.
Read full review of WatchGuard EPDR »
Phillip Evely
Network Administrator at Cape Breton Regional Municipality
The support is fantastic. In the 20 years I've had the product, I've only raised three support tickets, which says...
Read full review of WatchGuard EPDR »
Arkadiusz Charuba
IT Specialist/Admin at a legal firm
I've never directly reached out to technical support.
Read full review of WatchGuard Firebox »
PaolaLamura
SOC & Incident Manager at Retelit
I have contacted the solution's technical support. The solution's technical support team is not good. I don't like...
Read full review of WatchGuard EPDR »
Mauro Ferreira
Director of Information Technology at MFAL LDA
The solution’s technical support team is very good. We have always received quick responses from the support team.
Read full review of WatchGuard Firebox »
Anonymous User
Chief Technology Officer at a tech services company
Excellent.
Read full review of WatchGuard Firebox »
Anonymous User
Competitive Engineer at a tech vendor
They have a lot of support sites. I haven't need to contact them for support.
Read full review of WatchGuard EPDR »
Jon Leib
Information Technology Specialist at a healthcare company
So far, I haven't needed to go to the solution's technical support.
Read full review of WatchGuard Firebox »
Anonymous User
Systems Engineer at a financial services firm
Customer Service: It's OK to good. Technical Support: It's OK to good.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Infrastructure and Security Manager at a tech services company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of WatchGuard XTM [EOL] »
Kenneth Conklin
Owner at a tech services company
Excellent, although I have very little involvement with technical support, but when I did use technical support, the...
Read full review of WatchGuard XTM [EOL] »
FelixCheung
IT Director at Wise Ally Holdings Limited
We haven't had any issues so we haven't contacted their technical support. It's been quite stable over the year since...
Read full review of WatchGuard Firebox »
Anonymous User
Operations Manager at DLL Technologies
Their customer service is one of the best and is extremely knowledgeable about their products. They are very...
Read full review of WatchGuard Firebox »
RainerAlbrecht
General Manager at Gemakom
The technical support is very good because when our customer has a problem, they are very dependent on the cloud...
Read full review of WatchGuard Firebox »
Steve Rubin
President and Owner at Peak Communication Systems, Inc.
Our partner has used their support. It's really good support. If they don't answer immediately, they get back to you...
Read full review of WatchGuard Firebox »
Anonymous User
Prepress/Systems Manager at a printing company
The technical support was good. Last year, I had an issue with one of the Fireboxes going down. It was overheated,...
Read full review of WatchGuard Firebox »
Simon-Walker
IT Manager at Redeemer Baptist School
I would rate technical support as excellent.
Read full review of WatchGuard EPDR »
Anonymous User
Consultant at a tech services company
WatchGuard Firebox technical support is very easy for us to contact, and we also have presales engineers such as...
Read full review of WatchGuard Firebox »
Gert Vr
Systems integrator at It- Consulting
If I encounter any challenges, I promptly create a support ticket with WatchGuard. Typically, within less than twelve...
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
The support for this solution is very good.
Read full review of WatchGuard AuthPoint MFA »
Zachary Russ
Lead IT Systems Engineer/Solutions Architect at Queensland Aboriginal and Islander Health Council
All of my interactions with the technical support team of WatchGuard Firebox have been great, so far. The support...
Read full review of WatchGuard Firebox »
Anonymous User
IT System Support Administrator at a non-profit
I would rate the technical support at a seven ut of ten.
Read full review of WatchGuard EPDR »
Anonymous User
IT Technician at a real estate/law firm
I used their technical support one time. They were very good. I would rate them at least a nine out of 10.
Read full review of WatchGuard AuthPoint MFA »
Anonymous User
Partner & Head of IT Strategy at a computer software company
I haven't interacted with them myself, but my colleagues state that their support line is good.
Read full review of WatchGuard Firebox »
Anonymous User
Manager
We get good support. It can take a bit longer only in the case of a specific problem that even they are not aware of,...
Read full review of WatchGuard Firebox »
Manish Nalawade
Owner at It logic
The technical support is good.
Read full review of WatchGuard Secure Wi‑Fi »
Sanjeeb Mohanty
Global Head ICT (CITP & MIE) at The Aga Khan Academies
Their technical support is very good. You get a response within 15 minutes to an hour at the max.
Read full review of WatchGuard Firebox »
Thomas Zhang
IT Director at a financial services firm
7/10
Read full review of WatchGuard XTM [EOL] »
Youri Hart
Managing Director at Port-IT BV
We use this solution because they have a very good support team. They are very knowledgeable about ways of...
Read full review of WatchGuard Firebox »
Anonymous User
IT Manager at a financial services firm
The level of support from WatchGuard is not as good as what we get from Cisco and other vendors. The response time is...
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

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