Compare TitanHQ vs WatchGuard

TitanHQ

Based on 98 reviews.

WatchGuard

Based on 212 reviews.

Sample Customers

TitanHQ WebTitan

Clarks, Pepsi, Purple, Comcast, Virgin, McDonalds, Sprint, Adtran, Xirrus, Eir, ViaSat

TitanHQ SpamTitan

De Montfort University, Scope Services, Park County School District, NRC, Quality Smith, Toyota, CarTrawler, Videotron

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

WatchGuard DNSWatchGO

1. ABC Company 2. XYZ Corporation 3. Acme Inc. 4. Smith Enterprises 5. Johnson & Sons 6. Global Tech Solutions 7. Innovate IT Services 8. Secure Networks Ltd. 9. CyberShield Technologies 10. DataGuard Systems 11. SafeNet Security 12. ShieldGuard Solutions 13. TechDefenders 14. SecureNet Inc. 15. CyberGuardian 16. Watchful Eye Security 17. SecureCom Systems 18. CyberShield Inc. 19. DataSafe Solutions 20. SecureIT Services 21. Watchful Networks 22. CyberDefender 23. SecureNet Technologies 24. DataGuard Security 25. CyberSafe Solutions 26. Watchful Eye Networks 27. SecureCom Inc. 28. CyberShield Systems 29. DataSafe Security 30. SecureIT Technologies 31. Watchful Networks Ltd. 32. CyberDefender Inc.

Popular Solutions

4 reviews

1 reviews

20 reviews

13 reviews

0 reviews

Top Industries

Computer Software Company

17%

Manufacturing Company

10%

Performing Arts

Financial Services Firm

Computer Software Company

12%

Comms Service Provider

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ricky Brewster
Helpdesk Internal Systems Manager at a consultancy
We are an MSP, so we provide TitanHQ SpamTitan to our customers. It is primarily used for email security.
Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at a legal firm
I mainly use TitanHQ for email protection, specifically for no false alarms and minimal spam.
Read full review of TitanHQ WebTitan »

Review 1 of 2

Michael-Foster
Head of IT at a hospitality company
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync+ NDR »
Syed Pasha
Senior Network Consultant at a tech services company
My experience with WatchGuard Firebox has been that it operates similar to other firewall services available in the...
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

Jean Paul Alfaro Silva
CIO at a manufacturing company
TitanHQ's technical support is good. They're quick to respond to emails and to correct any issue we may have. On a...
Read full review of TitanHQ SpamTitan »
Kevin Walgren
Technology Lead at a agriculture
When I need assistance, all I have to do is reach out. They are pretty responsive. In the past, we had to file a...
Read full review of TitanHQ SpamTitan »
Vipin Malhan
Network and Security Engineer at a manufacturing company
If I need support, I can immediately send a ticket and click connect on the website. They'll be able to go in and do...
Read full review of TitanHQ SpamTitan »
Joe Connor
IT Technician at a tech services company
The technical support team normally gets back to us pretty quickly. However, they're a notch off of perfect. There...
Read full review of TitanHQ SpamTitan »
Charles Laverdière
Technical Specialist at a tech services company
TitanHQ helps us with any technical difficulty that we are having. I would rate the support a ten out of ten. They...
Read full review of TitanHQ SpamTitan »
Abdul Ali
Business Analyst at a wholesaler/distributor
We only used their support once, so I cannot really judge the support capabilities of SpamTitan. We didn't really...
Read full review of TitanHQ SpamTitan »
Jeff Edwards
President at a energy/utilities company
Their support is average. I would rate them a six out of ten.
Read full review of TitanHQ SpamTitan »
Simon Davison
Director at a comms service provider
We've had very little need to talk to tech support. That says it all. I'm very satisfied with how the support works....
Read full review of TitanHQ SpamTitan »
Rafik Kattoum
Infra manager at a tech services company
The technical support is responsive and client-oriented; they care about the client. They listen to client complaints...
Read full review of TitanHQ SpamTitan »
Mikael Jordan
Help Desk Manager/Information Security Analyst at a non-tech company
The communication with them is perfect. In fact, we had a call with them earlier today that they initiated, which is...
Read full review of TitanHQ SpamTitan »
Allan Smith
Chief Technology Starategist at a retailer
I rate TitanHQ support eight out of 10. I have called them a few times. They're responsive. They're probably in the...
Read full review of TitanHQ SpamTitan »
Anil Melwani
IT Director at a healthcare company
Whenever I have had questions and needed to reach out to support, there has always been a very quick turnaround. They...
Read full review of TitanHQ SpamTitan »
Jeremy Stewart
IT Director at a healthcare company
They're very responsive. They don't have a phone number to call. You have to email them in order to get that phone...
Read full review of TitanHQ SpamTitan »
Benjamin Jeffrey
Director of IT at a manufacturing company
I come from an MSP background. I took over the director of IT role in this company when I started here. With...
Read full review of TitanHQ SpamTitan »
Milovan Milic
Head of IT at a educational organization
Their technical support is fine. We have had a few calls and issues were resolved, sometimes on the same day,...
Read full review of TitanHQ SpamTitan »
Ryan Rood
Information Technology Manager at a retailer
The support is pretty fantastic when I have had to deal with them. They are easy to use and get in touch with. They...
Read full review of TitanHQ SpamTitan »
Anonymous User
Owner/President at a tech services company
There is a lot of stuff on the user interface, but it is very easy to use. It's very well-organized and easy to find...
Read full review of TitanHQ SpamTitan »
Anonymous User
DevOps Director at a educational organization
The customer service is outstanding. If I have a question, I can open a ticket, and they usually get back to me...
Read full review of TitanHQ SpamTitan »
Anonymous User
IT manager at a consumer goods company
I have contacted their technical support several times. They're very good. I don't have a competing solution, but...
Read full review of TitanHQ SpamTitan »
Anonymous User
Director, Information Technology at a government
Their support has always been very good. They're always responsive. You get to the person that is going to be working...
Read full review of TitanHQ SpamTitan »
Dwayne Eckart
Network Administrator at a government
I rate TitanHQ's support eight out of 10. They're highly knowledgeable about the product they have produced and...
Read full review of TitanHQ SpamTitan »
BobMiller
Information Services at a healthcare company
They always had the answer. I would rate them a 10 out of 10.
Read full review of TitanHQ WebTitan »
Stanley Wipf
Owner/Manager
Technical support is great. Every time I've called, they've been able to help me. Even if I can't get a hold of them...
Read full review of TitanHQ WebTitan »
Anonymous User
Chief Information Officer at a wellness & fitness company
Titan HQ's support is very responsive. There is a time zone difference so sometimes it takes a while to get feedback....
Read full review of TitanHQ WebTitan »
Perry Rhodes
Director of Network Services at a computer software company
I rate TitanHQ support 10 out of 10. They responded quickly. TitanHQ has a separate portal for issues that are...
Read full review of TitanHQ SpamTitan »
Denise Tollensdorf
Library Director
I have not used their technical support. I haven't had any problems with the solution.
Read full review of TitanHQ WebTitan »
Patrick Dunlap
Network Specialist at a university
TitanHQ's support is excellent. I rate them eight out of 10.
Read full review of TitanHQ SpamTitan »
Anonymous User
Director of IT at a non-profit
We used the technical support once. Back in December, we used it because I had forgotten to add one of our domains,...
Read full review of TitanHQ SpamTitan »
Jeff-Watson
IT Systems Administrator at a manufacturing company
The technical support team is quick to answer and they're very helpful. As soon as you learn their procedures, it's...
Read full review of TitanHQ SpamTitan »
Chrysostomos Vatopedinos
System Engineer at a non-profit
I've contacted technical support in the past. It hasn't happened very often. Technical support has a mechanism where...
Read full review of TitanHQ WebTitan »

Review 1 of 30

Isaac Shemaria
Co-Founder at a security firm
I rate the technical support a nine out of ten.
Read full review of WatchGuard EPDR »
Surjith Cs
Sr.System Administrator at a computer software company
The technical support is very fast - when we raise an incident, we get a solution in no time.
Read full review of WatchGuard Firebox »
Kevin Mabry
CEO at a security firm
I don't use technical support that often, so I don't have much of a need for them. However, when I talked to them in...
Read full review of WatchGuard EPDR »
Mauro Ferreira
Director of Information Technology at a tech services company
The solution’s technical support team is very good. We have always received quick responses from the support team.
Read full review of WatchGuard Firebox »
Luca Toni
IT Security and Privacy at a consultancy
The support is great and specialized.
Read full review of WatchGuard Firebox »
PaolaLamura
SOC & Incident Manager at a comms service provider
I have contacted the solution's technical support. The solution's technical support team is not good. I don't like...
Read full review of WatchGuard EPDR »
Victor Massey
Solution Architect at a tech services company
The support team is very knowledgeable. When I call support, they send articles that can be referenced. Usually,...
Read full review of WatchGuard EPDR »
Thomas Zhang
IT Director at a financial services firm
7/10
Read full review of WatchGuard XTM [EOL] »
Anonymous User
IT Manager at a engineering company
I don't think I have used WatchGuard's technical support. If I did, it might have been once. I haven't really needed...
Read full review of WatchGuard Firebox »
MaximilianoHuguenin
IT Security Analyst at a tech services company
The support is poor and lazy.
Read full review of WatchGuard XTM [EOL] »
Youri Hart
Managing Director at a tech services company
We use this solution because they have a very good support team. They are very knowledgeable about ways of...
Read full review of WatchGuard Firebox »
FelixCheung
IT Director at a manufacturing company
We haven't had any issues so we haven't contacted their technical support. It's been quite stable over the year since...
Read full review of WatchGuard Firebox »
Joseph Jansen
IT Specialist at a recreational facilities/services company
Tech support is everything for any product. WatchGuard's technical support is up there at eight or nine out of ten....
Read full review of WatchGuard Firebox »
JimWarren
IT Manager at a construction company
The customer service is good. If we have an occasional issue there are helpful. They help us resolve problems....
Read full review of WatchGuard Firebox »
Renan Ruivo
IT Infrastructure at a tech services company
As a partner, we have direct access to development.
Read full review of WatchGuard EPDR »
RainerAlbrecht
General Manager at a media company
We've used technical support very rarely - reaction time is somewhere between two to four hours by email. You need a...
Read full review of WatchGuard AuthPoint MFA »
Roman Laminin
Technical Consultant at a tech services company
The technical support is very good. I know only of one company whose tech support is better than WatchGuard's.
Read full review of WatchGuard Firebox »
Sanjeeb Mohanty
Global Head ICT (CITP & MIE) at a non-profit
Their technical support is very good. You get a response within 15 minutes to an hour at the max.
Read full review of WatchGuard Firebox »
Anonymous User
Technical Support at a tech vendor
I think technical support is okay. When I log a case, they usually respond within a day. Then, if they need to do...
Read full review of WatchGuard Firebox »
Joseph Redmond
Woodworker
I would rate their technical support very highly. They are very knowledgeable.
Read full review of WatchGuard Firebox »
Anonymous User
IT Manager at a financial services firm
The level of support from WatchGuard is not as good as what we get from Cisco and other vendors. The response time is...
Read full review of WatchGuard Firebox »
Stathis Andreou
Director at a tech services company
WatchGuard support is generally helpful and does a good job, although occasionally I may need to call for...
Read full review of WatchGuard Firebox »
Hiro Amano
IT Manager at a wholesaler/distributor
Technical support is really good. That's one of the best parts of this product. With Cisco, you have to transfer all...
Read full review of WatchGuard Firebox »
Santosh Thorwat
IT Head at a construction company
We did not need to use technical support.
Read full review of WatchGuard Firebox »
Richard Marcin
Sr. Systems Administrator at a individual & family service
The times I've used technical support it was excellent.
Read full review of WatchGuard Firebox »
PANAGIOTIS AGATHAGELIDIS
Freelancer at a tech services company
The technical support is very good.
Read full review of WatchGuard EPDR »
Scott Morin
Owner / CEO at a tech services company
I do not or have not had to use technical support very often, but I find it to be excellent. They're very responsive...
Read full review of WatchGuard Firebox »
Gert Vr
Systems integrator at a tech services company
WatchGuard support is highly effective. They maintain an excellent support and help desk service.
Read full review of WatchGuard Firebox »
Anonymous User
Network & infra Manager at a tech consulting company
Customer Service: I haven’t requested any help from customer service. Technical Support: I attended training from...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Systems integrator at a comms service provider
Technical support has been very good from the start. We've been very satisfied with them over the years. A few years...
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.