Compare TitanHQ vs WatchGuard

TitanHQ

Based on 98 reviews.

WatchGuard

Based on 204 reviews.

Sample Customers

TitanHQ WebTitan

Clarks, Pepsi, Purple, Comcast, Virgin, McDonalds, Sprint, Adtran, Xirrus, Eir, ViaSat

TitanHQ SpamTitan

De Montfort University, Scope Services, Park County School District, NRC, Quality Smith, Toyota, CarTrawler, Videotron

WatchGuard Gateway AntiVirus

Star Cargo

WatchGuard DNSWatchGO

1. ABC Company 2. XYZ Corporation 3. Acme Inc. 4. Smith Enterprises 5. Johnson & Sons 6. Global Tech Solutions 7. Innovate IT Services 8. Secure Networks Ltd. 9. CyberShield Technologies 10. DataGuard Systems 11. SafeNet Security 12. ShieldGuard Solutions 13. TechDefenders 14. SecureNet Inc. 15. CyberGuardian 16. Watchful Eye Security 17. SecureCom Systems 18. CyberShield Inc. 19. DataSafe Solutions 20. SecureIT Services 21. Watchful Networks 22. CyberDefender 23. SecureNet Technologies 24. DataGuard Security 25. CyberSafe Solutions 26. Watchful Eye Networks 27. SecureCom Inc. 28. CyberShield Systems 29. DataSafe Security 30. SecureIT Technologies 31. Watchful Networks Ltd. 32. CyberDefender Inc.

Popular Solutions

6 reviews

1 reviews

17 reviews

0 reviews

Panda Adaptive Defense 360

6 reviews

Top Industries

Computer Software Company

20%

Manufacturing Company

12%

Financial Services Firm

Comms Service Provider

Computer Software Company

15%

Comms Service Provider

12%

Financial Services Firm

Hospitality Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

George Kajaia
Head of IT Infrastructure Group, IT Operations Department at a financial services firm
Our entire bank is using SpamTitan in a virtualized environment at several locations. It migrates from one server...
Read full review of TitanHQ SpamTitan »
Michael Goodfriend
President at PJM Digital Design
We primarily use this solution for filtering. It handles whitelisting and blacklisting URLs and websites that the...
Read full review of TitanHQ WebTitan »

Review 1 of 2

Victor Massey
Solution Architect at Simvicitsolutions
My use cases primarily focus on security. I utilize endpoint protection when I am traveling, as I seek security. I...
Read full review of WatchGuard EPDR »
Michael-Angelo Francis
Senior IT Tech at PCSL

Read full review of WatchGuard Threat Detection and Response »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
We use it for our endpoint security solution for 1,000 machines worldwide. We're one of the largest machine shops in...
Read full review of Panda Adaptive Defense 360 »
Manish Nalawade
Owner at It logic
I'm using it in the banking sector only. Basically, I'm using it for security and other purposes, including data loss...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 5

Customer Service

Ryan Rood
Information Technology Manager at Copp's Buildall
The support is pretty fantastic when I have had to deal with them. They are easy to use and get in touch with. They...
Read full review of TitanHQ SpamTitan »
Cindi Cockerham
Network Engineer at Purple Language Services Co.
TitanHQ's support has been phenomenal. Not to downgrade anyone, but when we would contact support for our previous...
Read full review of TitanHQ SpamTitan »
Jeff Edwards
President at Energy Control Systems
Their support is average. I would rate them a six out of ten.
Read full review of TitanHQ SpamTitan »
Paul Rubera
President at Powerhouse Systems MSP & MSSP
Their tech support is great. If I have a question or it stops working, they're really quick. I can open a ticket and...
Read full review of TitanHQ SpamTitan »
Nanyo Nanev
Managing Director at Sidney Group
I rate TitanHQ support ten out of ten. We needed help only once, and the issue was resolved in a day. Our team love...
Read full review of TitanHQ SpamTitan »
Harvey Hochkievich
Directory of IT at a manufacturing company
My team has had the occasional reason to call them up when they weren't sure of a setting that they needed to change....
Read full review of TitanHQ SpamTitan »
Simon Davison
Director at Revolution Phones Ltd
We've had very little need to talk to tech support. That says it all. I'm very satisfied with how the support works....
Read full review of TitanHQ SpamTitan »
Rick Shepard
IT Manager at RCI Systems
We changed to a new mail server and we had some issues getting SpamTitan working on the new one, from a traffic...
Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin
I contacted support only when it came time to renew and collect payment. contacted them once or twice, if I remember...
Read full review of TitanHQ SpamTitan »
Andy Arnone
President at Direct One
Their support has been very responsive and helpful. The only issue is that support is located in Ireland and we're in...
Read full review of TitanHQ SpamTitan »
Ryan Shepherd
Solutions Architect at a tech services company
I rate them a 10 out of 10. The support isn't 24/7, so tickets submitted on the weekend may not be answered until...
Read full review of TitanHQ SpamTitan »
Mark Politowicz
Endpoint Management Engineer at State of Idaho
Their support is amazing. If I ever have a question, the fellow that set me up allows me to just drop him an email...
Read full review of TitanHQ WebTitan »
Anil Melwani
IT Director at a healthcare company
Whenever I have had questions and needed to reach out to support, there has always been a very quick turnaround. They...
Read full review of TitanHQ SpamTitan »
Owen Aaron
Information Systems Manager at a performing arts
Their technical support is pretty good. I don't think I've had to wait more than half an hour or an hour for them to...
Read full review of TitanHQ SpamTitan »
Klaus Nielsen
CEO - Owner at XPConsult
Our technical team is delighted with the support. They make a phone call or send an email and get help immediately....
Read full review of TitanHQ SpamTitan »
Walter William Holliday
Enterprise Architect at Unified System Solutions, Ltd.
When I needed to configure it and set it up, their support was just unbelievably good. They helped me extensively. I...
Read full review of TitanHQ SpamTitan »
Christian Elias
Deployment Manager at NetUniverse
I dealt with support through tickets and over the phone. They pick up the phone, which is great. Other providers get...
Read full review of TitanHQ SpamTitan »
Patrick Dunlap
Network Specialist at Alabama Fire College
TitanHQ's support is excellent. I rate them eight out of 10.
Read full review of TitanHQ SpamTitan »
Keith C.
Senior Manager, Enterprise Infrastructure at a manufacturing company
We haven't really engaged their technical support.
Read full review of TitanHQ SpamTitan »
Anonymous User
Infrastructure / Database Lead at a healthcare company
You find out how good a company is through the support that it provides, and over the years, their support has been...
Read full review of TitanHQ WebTitan »
Jens Brown
Proprietor at Fellcroft
It has been very good. I've not had much need to use their support, but when I needed their support, it was there....
Read full review of TitanHQ SpamTitan »
Ron D.
Owner/Founder at Nexxous Computer Centres Ltd.
Their support is good. Some time ago, they opened up support out of California, which is better. When we first...
Read full review of TitanHQ SpamTitan »
Shane Boothe
Assoc. Dean at a university
The technical support has been great. I haven't needed a lot of technical support, but the few times that I have...
Read full review of TitanHQ SpamTitan »
Mark Moses
IT Specialist at a tech services company
Because it works that well, we rarely have to speak to anyone for technical assistance. The technical support for the...
Read full review of TitanHQ SpamTitan »
Anonymous User
GM at a transportation company
TitanHQ's technical support was prompt and helped me through to a solution. The issue had to do with redundant...
Read full review of TitanHQ WebTitan »
BobMiller
Information Services at Vista Hill
They always had the answer. I would rate them a 10 out of 10.
Read full review of TitanHQ WebTitan »
Rocky Pham
IT Systems Administrator at State Attorneys Office 13th Circuit
Whenever I have questions because I am not sure of what something means, I reach out to their support. Usually, they...
Read full review of TitanHQ WebTitan »
Sandra Thompson
IT Support Consultant at a non-profit
The tech support has been very good. We've not needed to use it very much, but when we have they have come back to us...
Read full review of TitanHQ SpamTitan »
Anonymous User
Information Technology Manager at a financial services firm
The support hours are tough for U.S.-based companies like ours, because they're in Europe. They did tell me that...
Read full review of TitanHQ SpamTitan »
Lill Batson
Director at Viola Public Library
Support has been great. I would rate them a 10 out of 10.
Read full review of TitanHQ WebTitan »

Review 1 of 30

Ronald Lewis
IT Manager at Invest Barbados
There is a time difference when I have tried to receive support causing some challenges. I rate the support from...
Read full review of WatchGuard Firebox »
Carlos Jesus
Owner at Level 3
I find the service support to be slow at times, especially in terms of response and case resolution.
Read full review of WatchGuard Firebox »
MUSTAPHAABAHLOUS
Security Engineer at Cyber Value
We've never had to use the technical support.
Read full review of WatchGuard Firebox »
Jose Fos
Information Technology Services Manager at BRAVO CAPITAL
I have contacted the support team a couple of times. They solve our problems in a few hours.
Read full review of WatchGuard Threat Detection and Response »
Horacio L. Mille
Founding Partner at Innovadvice
There is an area of improvement in customer service and support.
Read full review of WatchGuard Threat Detection and Response »
Rajesh Makwana
Regional Pre-Sales Engineer at Roundrobin Tech
Customer service and support are not explicitly mentioned in terms of rating, but overall feedback seems positive.
Read full review of WatchGuard Firebox »
Katyan Roach
Network Administrator at a government
We have had a good experience with customer service and support.
Read full review of Panda Adaptive Defense 360 »
Juan Ramón López Ruiz
IT Managing Partner at Estrategia y Tecnologia Tho
The technical support is not good because they must receive many emails and information. Also, the response is not good.
Read full review of Panda Adaptive Defense 360 »
Zachary Russ
Lead IT Systems Engineer/Solutions Architect at Queensland Aboriginal and Islander Health Council
All of my interactions with the technical support team of WatchGuard Firebox have been great, so far. The support...
Read full review of WatchGuard Firebox »
FelixCheung
IT Director at Wise Ally Holdings Limited
We haven't had any issues so we haven't contacted their technical support. It's been quite stable over the year since...
Read full review of WatchGuard Firebox »
Anonymous User
Technical Support at a tech vendor
Whenever I have a problem I contact the technical support and I normally have to wait at least a day for them to...
Read full review of WatchGuard Firebox »
Anonymous User
IT at a manufacturing company
IN China, the company doesn't really have any presence and so there isn't really technical support we can connect...
Read full review of WatchGuard Gateway AntiVirus »
Jon Leib
Information Technology Specialist at a healthcare company
So far, I haven't needed to go to the solution's technical support.
Read full review of WatchGuard Firebox »
Anonymous User
Network Administrator at a financial services firm
Customer Service: 7-8/10. Technical Support: 7-8/10 and I've yet to have an issue go unresolved.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Senior Manager IT Security and Infrastructure at a insurance company
Technical support is good. Our level one support in the country is near our office and when we have an issue they...
Read full review of WatchGuard Threat Detection and Response »
Akhtarul Islam
CEO at Aveata Limited
The technical support is fine.
Read full review of WatchGuard XTM [EOL] »
Richard Marcin
Sr. Systems Administrator at a individual & family service
The times I've used technical support it was excellent.
Read full review of WatchGuard Firebox »
Anonymous User
IT Manager at a engineering company
I don't think I have used WatchGuard's technical support. If I did, it might have been once. I haven't really needed...
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
The technical support for this solution has been great in our experience.
Read full review of WatchGuard Secure Wi‑Fi »
Tek KeeChuah
Director at a tech vendor
Technical support has been very good so far. We find them to be quite professional. We're satisfied with the level of...
Read full review of WatchGuard Threat Detection and Response »
Anonymous User
IT Technician at a real estate/law firm
I used their technical support one time. They were very good. I would rate them at least a nine out of 10.
Read full review of WatchGuard AuthPoint »
Anonymous User
Partner & Head of IT Strategy at a computer software company
I haven't interacted with them myself, but my colleagues state that their support line is good.
Read full review of WatchGuard Firebox »
Anonymous User
IT Management and owner at a tech services company
We use this solution because they have a very good support team. They are very knowledgeable about ways of...
Read full review of WatchGuard Firebox »
Rick Phillips
IT Manager at INSULATION DISTRIBUTORS, INC
Tech support has been good. It's gotten a lot better the past few years; it's very much improved. Twelve years ago it...
Read full review of WatchGuard Firebox »
Thomas Zhang
IT Director at a financial services firm
7/10
Read full review of WatchGuard XTM [EOL] »
RedieRamos
Cloud Solutions Architect at a tech services company
I have not contacted technical support by telephone or email. When I have run into problems, I just performed a...
Read full review of Panda Adaptive Defense 360 »
Anonymous User
PRE-SALES MANAGER at a tech services company
Customer Service: 3/5. Technical Support: 3/5.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Systems Engineer at a financial services firm
Customer Service: It's OK to good. Technical Support: It's OK to good.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Infrastructure and Security Manager at a tech services company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
Technical support has always been top-notch when you can get through. Sometimes you're on hold for up to an hour, but...
Read full review of Panda Adaptive Defense 360 »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.