Compare TitanHQ vs Trellix

TitanHQ

Based on 98 reviews.

Trellix

Based on 453 reviews.

Sample Customers

TitanHQ SpamTitan

De Montfort University, Scope Services, Park County School District, NRC, Quality Smith, Toyota, CarTrawler, Videotron

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Trellix Collaboration Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Popular Solutions

TitanHQ SpamTitan

4 reviews

TitanHQ WebTitan

1 reviews

Trellix Endpoint Security Platform

22 reviews

Trellix MOVE AntiVirus

3 reviews

Trellix Network Detection and Response

4 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

Construction Company

Manufacturing Company

Financial Services Firm

11%

Manufacturing Company

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin

Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin
I mainly use TitanHQ for email protection, specifically for no false alarms and minimal spam.
Read full review of TitanHQ WebTitan »

Review 1 of 2

Felipe Antoniazzi
Cybersecurity Engineer Lead at Johnson & Johnson
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
JerryOniye
Enterprise Resources Planning Manager at Mandilas Toyota
I can briefly describe our use cases for Trellix MOVE AntiVirus. We use it on all our computers at the office here....
Read full review of Trellix MOVE AntiVirus »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
We do not use Trellix Intrusion Prevention System; rather, we sell the Trellix Intrusion Prevention System solution....
Read full review of Trellix Intrusion Prevention System »
Philippe Panardie
RSSI at SDIS49
We are working with Palo Alto products, specifically firewalls. We are only using Palo Alto Firewalls and not Cortex....
Read full review of Trellix Advanced Threat Defense »

Review 1 of 5

Customer Service

Benjamin Jeffrey
Director of IT at M&M Golf Cars
I come from an MSP background. I took over the director of IT role in this company when I started here. With...
Read full review of TitanHQ SpamTitan »
Rick Shepard
IT Manager at RCI Systems
We changed to a new mail server and we had some issues getting SpamTitan working on the new one, from a traffic...
Read full review of TitanHQ SpamTitan »
Johnny Zodrow
Service Manager at OnSite
The biggest benefit of being a partner of TitanHQ is the support. Every account manager seems to go above and beyond...
Read full review of TitanHQ SpamTitan »
Rafik Kattoum
Infra manager at a tech services company
The technical support is responsive and client-oriented; they care about the client. They listen to client complaints...
Read full review of TitanHQ SpamTitan »
Larrie Case
Owner at Case Computers
I've only had to call TitanHQ for minor things, but they've been very responsive. Their support is much better than...
Read full review of TitanHQ SpamTitan »
Walter William Holliday
Enterprise Architect at Unified System Solutions, Ltd.
When I needed to configure it and set it up, their support was just unbelievably good. They helped me extensively. I...
Read full review of TitanHQ SpamTitan »
Mark Politowicz
Endpoint Management Engineer at State of Idaho
Their support is amazing. If I ever have a question, the fellow that set me up allows me to just drop him an email...
Read full review of TitanHQ WebTitan »
Simon Davison
Director at Revolution Phones Ltd
We've had very little need to talk to tech support. That says it all. I'm very satisfied with how the support works....
Read full review of TitanHQ SpamTitan »
Harvey Hochkievich
Directory of IT at a manufacturing company
My team has had the occasional reason to call them up when they weren't sure of a setting that they needed to change....
Read full review of TitanHQ SpamTitan »
Cindi Cockerham
Network Engineer at Purple Language Services Co.
TitanHQ's support has been phenomenal. Not to downgrade anyone, but when we would contact support for our previous...
Read full review of TitanHQ SpamTitan »
Anil Melwani
IT Director at a healthcare company
Whenever I have had questions and needed to reach out to support, there has always been a very quick turnaround. They...
Read full review of TitanHQ SpamTitan »
Charles Laverdière
Technical Specialist at CDB Communications inc.
TitanHQ helps us with any technical difficulty that we are having. I would rate the support a ten out of ten. They...
Read full review of TitanHQ SpamTitan »
Paul Rubera
President at Powerhouse Systems MSP & MSSP
Their tech support is great. If I have a question or it stops working, they're really quick. I can open a ticket and...
Read full review of TitanHQ SpamTitan »
Rami Al-Bader
Senior System Administrator at a tech services company
I rate TitanHQ's customer service 10 out of 10. I've contacted them twice in the past few months. They were highly...
Read full review of TitanHQ SpamTitan »
BobMiller
Information Services at Vista Hill
They always had the answer. I would rate them a 10 out of 10.
Read full review of TitanHQ WebTitan »
Rocky Pham
IT Systems Administrator at State Attorneys Office 13th Circuit
Whenever I have questions because I am not sure of what something means, I reach out to their support. Usually, they...
Read full review of TitanHQ WebTitan »
Anonymous User
Director of Technology at a performing arts
I'm not happy with the technical support. Issues seem to drag on longer than they should, and we have no direct phone...
Read full review of TitanHQ SpamTitan »
Abhijit Mukherji
IT Head at Dee Development
Customer support is very good. They respond quickly, and when issues arise due to the new engine, they handle them...
Read full review of TitanHQ SpamTitan »
Steve Randel
Information Technology Manager at a manufacturing company
The support has been excellent. Compared to some of the other products that I have used, it has been far superior....
Read full review of TitanHQ SpamTitan »
Geffrey Malz
President - CEO at Micro Computer Enterprises
The biggest benefit of being a partner of TitanHQ is the technical support. It's good, quality support. Any product...
Read full review of TitanHQ SpamTitan »
George M.
Senior IT Consultant at a consultancy
They are a smaller company, so it was more difficult to get a hold of them. However, once that relationship was...
Read full review of TitanHQ SpamTitan »
Anonymous User
IT PRO at a tech services company
Collaboration between us, as an MSP, and TitanHQ is good. We had some problems with the platform recently when were...
Read full review of TitanHQ WebTitan »
Denise Tollensdorf
Library Director at Hanover Township Library
I have not used their technical support. I haven't had any problems with the solution.
Read full review of TitanHQ WebTitan »
Jeffrey R Roberts
IT Consultant at Arcadia Ambulance
TitanHQ technical support is knowledgeable, but sometimes not accessible because they are a UK company. Sometimes...
Read full review of TitanHQ SpamTitan »
Mark Moses
IT Specialist at a tech services company
Because it works that well, we rarely have to speak to anyone for technical assistance. The technical support for the...
Read full review of TitanHQ SpamTitan »
Perry Rhodes
Director of Network Services at M2 Systems Corporation
I rate TitanHQ support 10 out of 10. They responded quickly. TitanHQ has a separate portal for issues that are...
Read full review of TitanHQ SpamTitan »
Anonymous User
Information Technology Manager at a financial services firm
The support hours are tough for U.S.-based companies like ours, because they're in Europe. They did tell me that...
Read full review of TitanHQ SpamTitan »
Sandra Thompson
IT Support Consultant at a non-profit
The tech support has been very good. We've not needed to use it very much, but when we have they have come back to us...
Read full review of TitanHQ SpamTitan »
RobertSullivan
Director Of Information Technology at CBI Group – Culture-Based Interiors
They're close to perfect. When the new Link Lock feature came out, they called me and said, "Hey, Robert, we know...
Read full review of TitanHQ SpamTitan »
Michael Goodfriend
President at PJM Digital Design
Technical support has been good and they've been supportive. That said, it could be a little easier to navigate....
Read full review of TitanHQ WebTitan »

Review 1 of 30

RiaanDu Preez
Senior Cyber Security Specialist Architect at a outsourcing company
It depends on who I get. If I reach someone within the country who understands the environment, it is usually very...
Read full review of Trellix DLP »
Anastasia Wairimu
Team Manager at Ford
The customer support for Trellix Email Security is very responsive and proactive.
Read full review of Trellix Email Security »
AndyPittas
Head of Network and Security & Department at National Bank of Greece (Cyprus)
The support from McAfee MVISION Endpoint is very good.
Read full review of Trellix Endpoint Security Platform »
Sampath Acharya
Technical Associate at Valuepoint Systems
Technical support is rated seven out of ten. The response time is a notable issue.
Read full review of Trellix Endpoint Security Platform »
Andrea Andrea
CTO at BE.iT SA
The technical support is not the best on the market, but it's not bad. It can be difficult to speak to them. The last...
Read full review of Trellix MOVE AntiVirus »
Jorge Abalo
Endpoint Security Analyst at BNP Paribas
I appreciate the customer support, particularly if you can effectively communicate the issue you are experiencing.
Read full review of Trellix Collaboration Security »
Hassan Sheikh
Network & Security Lead at a computer software company
I have interacted with the customer support team of Trellix Collaboration Security. The support team is good overall,...
Read full review of Trellix Collaboration Security »
Anonymous User
Regional Head Customer Experience at a financial services firm
I've never been in touch with technical support. We do have our own internal IT team we would turn to if we ran into...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
ICT Security Officer at a healthcare company
In our experience, technical support has been good.
Read full review of Trellix ESM »
Anonymous User
Managing Director at a computer software company
We have used technical support in the past and I find that their response time can be a little bit slow. Also, they...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security, Cloud & Project Manager at a tech services company
The technical support is excellent.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Lead Business Analyst - HR Systems at a computer software company
We have not contacted technical support. The website has many FAQs available if required.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Security Product Manager at a financial services firm
For technical support, we work in two ways. We have a partner that is looking after the platform, and we have the...
Read full review of Trellix ESM »
David Mueller
Client Engineer at KSB
Technical support is good, and that's an important thing to have. They are very helpful and care about our needs. The...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Technical Lead Specialist at a computer software company
I have contacted technical support and they are good.
Read full review of Trellix Endpoint Security Platform »
SaiKiran
Presales Engineer at Vincacyber
Support is knowledgeable but could be fast.
Read full review of Trellix DLP »
Anonymous User
IT Infrastructure Specialist at a government
Customer Service: Customer service is excellent. Technical Support: In my experience with them, technical support is...
Read full review of Trellix Endpoint Security Platform »
Selina Aldefolla
Information Security Officer at a healthcare company
The technical support is fast and they have been helpful in resolving our issues.
Read full review of Trellix ESM »
Ritchelle Cortez
Technical Presales Consultant - Solutions Architect at Nexus Technologies,Inc.
My personal experience with technical support is limited, but we have a good working relationship with them. In the...
Read full review of Trellix Endpoint Security Platform »
Ersa Spahiu
Security Engineer at PC Store
The solution's technical support is great. Once you open a ticket with Trellix's support team, they contact you, and...
Read full review of Trellix ESM »
Anonymous User
Information Management Specialist at a government
I've never had to contact technical support. Therefore, I cannot speak to how helpful or responsive they would be.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Technical consultant at a construction company
Support is poor. A module called Solidcore needs to match with the OS kernel in one area. The support for this module...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Engineering Manager, R&D at a healthcare company
We have a dedicated security team for this solution, so we handle it separately. And if there are any issues with...
Read full review of Trellix MOVE AntiVirus »
CompleteEnd677
General Manager (Corporate Services)
I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch...
Read full review of Trellix Endpoint Security Platform »
Firat Firat
Sr Network & System Engineer at a tech services company
Customer support for Trellix Collaboration Security is responsive and helpful when I have reached out.
Read full review of Trellix Collaboration Security »
Anonymous User
Assistant Administrator at a healthcare company
For technical support, it depends upon which region you're connecting with. Most of the time, if you're in the Middle...
Read full review of Trellix Endpoint Security Platform »
Sayed Ahmed
I-Security Engineer at Nhq Distribution Ltd
Tech support is responsive. They're good, the very best.
Read full review of Trellix Endpoint Security Platform »
Shadi Alyounes
Senior Team Leader at BMB
I would rate them as a 1.5. The new hub created in India is not good.
Read full review of Trellix Collaboration Security »
Manirama Krishnamoorthy
Director Engineering at MapleLabs
I haven't had any issues with technical support.
Read full review of Trellix MOVE AntiVirus »
Chandan-Singh
Sr Technical Consultant at a tech services company
Their tech support is based in India. They are very supportive.
Read full review of Trellix Network Detection and Response »

Review 1 of 30

Technical Support

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