Compare TitanHQ vs Trellix

TitanHQ

Based on 98 reviews.

Trellix

Based on 433 reviews.

Sample Customers

TitanHQ SpamTitan

De Montfort University, Scope Services, Park County School District, NRC, Quality Smith, Toyota, CarTrawler, Videotron

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Trellix Collaboration Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Popular Solutions

TitanHQ SpamTitan

4 reviews

TitanHQ WebTitan

1 reviews

Trellix Endpoint Security Platform

21 reviews

Trellix MOVE AntiVirus

9 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Computer Software Company

18%

Manufacturing Company

10%

Performing Arts

Financial Services Firm

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ricky Brewster
Helpdesk Internal Systems Manager at a consultancy
We are an MSP, so we provide TitanHQ SpamTitan to our customers. It is primarily used for email security.
Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at a legal firm
I mainly use TitanHQ for email protection, specifically for no false alarms and minimal spam.
Read full review of TitanHQ WebTitan »

Review 1 of 2

Felipe Antoniazzi
Cybersecurity Engineer Lead at a healthcare company
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
GANESAN K
Senior Technical Engineer at a security firm
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
CESARCASTRO
Committee Of IT Cybersececurity at a energy/utilities company
We are in the energy market, specifically in energy generation. We got the Trellix EDR installed in most endpoints.
Read full review of Trellix Endpoint Detection and Response (EDR) »
JerryOniye
Enterprise Resources Planning Manager at a manufacturing company
I can briefly describe our use cases for Trellix MOVE AntiVirus. We use it on all our computers at the office here....
Read full review of Trellix MOVE AntiVirus »
Kumaresan B
Senior Technical Support Engineer at a consultancy
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »

Review 1 of 5

Customer Service

Rafik Kattoum
Infra manager at a tech services company
The technical support is responsive and client-oriented; they care about the client. They listen to client complaints...
Read full review of TitanHQ SpamTitan »
Paul Adrignola
President at a printing company
TitanHQ's overall support is excellent. I would rate them as nine or 10 (out of 10). The few times that I did have to...
Read full review of TitanHQ SpamTitan »
Bornwell Mwenya
Head of Technical Support at a tech services company
Their support is very helpful. We get the feedback that we want on time. There is a feature of their ticketing system...
Read full review of TitanHQ SpamTitan »
Charles Laverdière
Technical Specialist at a tech services company
TitanHQ helps us with any technical difficulty that we are having. I would rate the support a ten out of ten. They...
Read full review of TitanHQ SpamTitan »
Cindi Cockerham
Network Engineer at a healthcare company
TitanHQ's support has been phenomenal. Not to downgrade anyone, but when we would contact support for our previous...
Read full review of TitanHQ SpamTitan »
Andy Arnone
President at a tech services company
Their support has been very responsive and helpful. The only issue is that support is located in Ireland and we're in...
Read full review of TitanHQ SpamTitan »
Michael Mok
Head of Infrastructure at a maritime company
I would rate TitanHQ support eight out of 10 based on their ability to resolve day-to-day issues. My experience has...
Read full review of TitanHQ WebTitan »
Chris Anzalone
Senior Network Engineer at a comms service provider
They have amazing tech support. They went above and beyond. During setup, they gave us templates for our end-user...
Read full review of TitanHQ SpamTitan »
Walter Matesa
IT Consultant at a manufacturing company
I haven't had to use their support too often, perhaps half a dozen times at most, but in each instance, they've been...
Read full review of TitanHQ SpamTitan »
James Martin
Director of IT at a construction company
Their support is A+. If I can give them an 11 or a 12 out of ten, I would. They've always been there for me when I've...
Read full review of TitanHQ SpamTitan »
Harvey Hochkievich
Directory of IT at a manufacturing company
My team has had the occasional reason to call them up when they weren't sure of a setting that they needed to change....
Read full review of TitanHQ SpamTitan »
Allan Smith
Chief Technology Starategist at a retailer
I rate TitanHQ support eight out of 10. I have called them a few times. They're responsive. They're probably in the...
Read full review of TitanHQ SpamTitan »
Jean Paul Alfaro Silva
CIO at a manufacturing company
TitanHQ's technical support is good. They're quick to respond to emails and to correct any issue we may have. On a...
Read full review of TitanHQ SpamTitan »
Joe Connor
IT Technician at a tech services company
The technical support team normally gets back to us pretty quickly. However, they're a notch off of perfect. There...
Read full review of TitanHQ SpamTitan »
Abdul Ali
Business Analyst at a wholesaler/distributor
We only used their support once, so I cannot really judge the support capabilities of SpamTitan. We didn't really...
Read full review of TitanHQ SpamTitan »
Surya Prakash Nayak
Director-IT at a computer software company
TitanHQ's technical support staff respond quickly to our emails, and they've had the right level of expertise to...
Read full review of TitanHQ SpamTitan »
Ryan Shepherd
Solutions Architect at a tech services company
I rate them a 10 out of 10. The support isn't 24/7, so tickets submitted on the weekend may not be answered until...
Read full review of TitanHQ SpamTitan »
Nanyo Nanev
Managing Director at a tech services company
I rate TitanHQ support ten out of ten. We needed help only once, and the issue was resolved in a day. Our team love...
Read full review of TitanHQ SpamTitan »
Anonymous User
Director of IT at a non-profit
We used the technical support once. Back in December, we used it because I had forgotten to add one of our domains,...
Read full review of TitanHQ SpamTitan »
Anonymous User
Director, Information Technology at a government
Their support has always been very good. They're always responsive. You get to the person that is going to be working...
Read full review of TitanHQ SpamTitan »
Geffrey Malz
President - CEO at a tech vendor
The biggest benefit of being a partner of TitanHQ is the technical support. It's good, quality support. Any product...
Read full review of TitanHQ SpamTitan »
Dwayne Eckart
Network Administrator at a government
I rate TitanHQ's support eight out of 10. They're highly knowledgeable about the product they have produced and...
Read full review of TitanHQ SpamTitan »
Jeff-Watson
IT Systems Administrator at a manufacturing company
The technical support team is quick to answer and they're very helpful. As soon as you learn their procedures, it's...
Read full review of TitanHQ SpamTitan »
Jens Brown
Proprietor at a consultancy
It has been very good. I've not had much need to use their support, but when I needed their support, it was there....
Read full review of TitanHQ SpamTitan »
Ron D.
Owner/Founder at a tech services company
Their support is good. Some time ago, they opened up support out of California, which is better. When we first...
Read full review of TitanHQ SpamTitan »
Michael M. Levin
Attorney
I've never had a problem that required support, but I contacted TitanHQ support initially with questions about how to...
Read full review of TitanHQ SpamTitan »
Anonymous User
IT manager at a consumer goods company
I have contacted their technical support several times. They're very good. I don't have a competing solution, but...
Read full review of TitanHQ SpamTitan »
Anonymous User
GM at a transportation company
TitanHQ's technical support was prompt and helped me through to a solution. The issue had to do with redundant...
Read full review of TitanHQ WebTitan »
Christian Elias
Deployment Manager at a tech services company
I dealt with support through tickets and over the phone. They pick up the phone, which is great. Other providers get...
Read full review of TitanHQ SpamTitan »
George M.
Senior IT Consultant at a consultancy
They are a smaller company, so it was more difficult to get a hold of them. However, once that relationship was...
Read full review of TitanHQ SpamTitan »

Review 1 of 30

Umesh Vashisht
SEO Manager at a consumer goods company
I do use the solution's technical support sometimes.
Read full review of Trellix MOVE AntiVirus »
Suresh Pathipatti
Senior Information Technology Administrator at a healthcare company
Technical support has been fine. We haven't really had any big problems to deal with.
Read full review of Trellix Endpoint Security Platform »
Simone Scatolini
System&Security engineer at a computer software company
They're very good. I am in contact with their support about five times a day, and they respond quickly.
Read full review of Trellix Endpoint Security Platform »
Nishant Singh Chauhan
Assitanat Manager at a financial services firm
The solution's technical support is good. During the night time, I have seen that there are some issues with the...
Read full review of Trellix DLP »
S M Fazlul Haque
IT Lead Engineer, Information Technology at a comms service provider
We receive local technical support and this is networked, which allows them to to open a ticket for us.
Read full review of Trellix Endpoint Security Platform »
Murali Krishnan L
Technical Manager (SOC Operations) at a tech services company
My experience was 50/50. Sometimes, it was good. Sometimes, they took some time.
Read full review of Trellix Endpoint Security Platform »
GANESAN K
Senior Technical Engineer at a security firm
I acknowledge their technical expertise in the product, but the support has not been as satisfactory as it was with...
Read full review of Trellix Endpoint Security Platform »
OğuzKalaycı
system engineer at a recruiting/HR firm
I haven't contacted the technical support team yet.
Read full review of Trellix MOVE AntiVirus »
Sheikh Abdul Hannan
Technical Manager at a consultancy
Tech support from Trellix Endpoint Security is better than that of its competitors. I would rate the tech support a...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Technical Executive at a tech vendor
McAfee has good support and they are very responsive.
Read full review of Trellix Endpoint Security Platform »
Manirama Krishnamoorthy
Director Engineering at a manufacturing company
I haven't had any issues with technical support.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Junior Product Consultant at a tech services company
We've used technical support in the past and have found them to be quite good. They're better than other competitors....
Read full review of Trellix Intrusion Prevention System »
Miguel Vergel Adajar
Systems Engineer at a tech services company
I have tried to contact the solution's technical support team. Whenever I tried to ask for partner support, the...
Read full review of Trellix Endpoint Security Platform »
Mohd Fadhil
Security Engineer at a tech services company
I am satisfied with the solution's support.
Read full review of Trellix Endpoint Security Platform »
Obaseun Awoyinfa
Security Consultant at a tech services company
While there is a need to utilize technical support, I feel it to be fair. Overall, support will point one in a...
Read full review of Trellix Endpoint Security Platform »
Aggry Motlhwa
IT Security Specialist at a financial services firm
The tech support has been superb. You log a call. Sometimes we are in a different time zone when we log a service...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Business System Analyst at a consultancy
I have not used technical support for the product.
Read full review of Trellix ESM »
Anonymous User
Head of IT Division at a financial services firm
Customer service and technical support could use some enhancement. On a scale from 1 to 10, it is between six and...
Read full review of Trellix Network Detection and Response »
Anonymous User
Information Security Analyst at a energy/utilities company
We're not really that satisfied with technical support. They are too slow to respond. We'd like them to be better. It...
Read full review of Trellix Collaboration Security »
VenkatKrishnan
VP - Cyber Security at a manufacturing company
Technical support I would say is average. A lot of times we've gotten standard responses from support. They don't...
Read full review of Trellix Endpoint Security Platform »
Steve Wiles
Technical Support Engineer at a comms service provider
The technical support could improve from McAfee.
Read full review of Trellix ESM »
Hitesh Dand
Manager- Process Excellence at a outsourcing company
Technical support is good. They respond faster.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Lead IT Specialist at a tech services company
When you first contact technical support, they simply show you articles. It is only after it is escalated that a...
Read full review of Trellix MOVE AntiVirus »
Renato Santos
Cyber security architect at a financial services firm
The technical support is good, they have been helpful.
Read full review of Trellix Collaboration Security »
Anonymous User
CEO at a tech services company
Technical support is correct and absolutely helpful. We had some issues during the migration from McAfee to Trellix,...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
VP Global Information Technology at a insurance company
The technical support is very good.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Sr. Sales Engineer at a tech services company
They had pretty good tech support. I think a lot of what happened to McAfee, from my perspective, was everything went...
Read full review of Trellix Endpoint Detection and Response (EDR) »
EnriqueDiaz Jolly
Owner at a tech company
In general, technical support is good, they are usually knowledgeable. There are certain areas that you might want to...
Read full review of Trellix Collaboration Security »
Bhupesh-Sharma
Large account Manager at a media company
I rate the technical support a ten out of ten.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
IT Support Engineer at a tech services company
VMcAfee technical support is very good. The first thing which must be done is to log a case, at which point we must...
Read full review of Trellix MOVE AntiVirus »

Review 1 of 30

Technical Support

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