Compare TitanHQ vs Trellix

TitanHQ

Based on 98 reviews.

Trellix

Based on 441 reviews.

Sample Customers

TitanHQ SpamTitan

De Montfort University, Scope Services, Park County School District, NRC, Quality Smith, Toyota, CarTrawler, Videotron

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Trellix Collaboration Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Popular Solutions

TitanHQ SpamTitan

4 reviews

TitanHQ WebTitan

1 reviews

Trellix Endpoint Security Platform

20 reviews

Trellix MOVE AntiVirus

4 reviews

Trellix Network Detection and Response

5 reviews

Top Industries

Computer Software Company

16%

Manufacturing Company

10%

Performing Arts

Outsourcing Company

Manufacturing Company

11%

Financial Services Firm

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ricky Brewster
Helpdesk Internal Systems Manager at Active IT Systems
We are an MSP, so we provide TitanHQ SpamTitan to our customers. It is primarily used for email security.
Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin
I mainly use TitanHQ for email protection, specifically for no false alarms and minimal spam.
Read full review of TitanHQ WebTitan »

Review 1 of 2

Ronald Paz
Consulting Systems Engineer at Boomslang Tech
The primary use case for Trellix Email Security has been advanced phishing and malware prevention at the mail gateway...
Read full review of Trellix Email Security »
Felipe Antoniazzi
Cybersecurity Engineer Lead at Johnson & Johnson
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
Ronald Paz
Consulting Systems Engineer at Boomslang Tech
My main use case for Trellix Helix Connect is centralized correlation automation response for Trellix tools. Instead...
Read full review of Trellix Helix Connect »
Ronald Paz
Consulting Systems Engineer at Boomslang Tech
My main use case for Trellix Endpoint Detection and Response (EDR) will be at JPFV Corporation, where I led...
Read full review of Trellix Endpoint Detection and Response (EDR) »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »

Review 1 of 5

Customer Service

Igor Kim
IT Systems Manager at a transportation company
Their technical support is very responsible but, because of different time zone, sometimes the response is late. In...
Read full review of TitanHQ SpamTitan »
Jeremy Stewart
IT Director at a healthcare company
They're very responsive. They don't have a phone number to call. You have to email them in order to get that phone...
Read full review of TitanHQ SpamTitan »
Owen Aaron
Information Systems Manager at a performing arts
Their technical support is pretty good. I don't think I've had to wait more than half an hour or an hour for them to...
Read full review of TitanHQ SpamTitan »
Harvey Hochkievich
Directory of IT at a manufacturing company
My team has had the occasional reason to call them up when they weren't sure of a setting that they needed to change....
Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin
I contacted support only when it came time to renew and collect payment. contacted them once or twice, if I remember...
Read full review of TitanHQ SpamTitan »
Andy Arnone
President at Direct One
Their support has been very responsive and helpful. The only issue is that support is located in Ireland and we're in...
Read full review of TitanHQ SpamTitan »
Rafik Kattoum
Infra manager at a tech services company
The technical support is responsive and client-oriented; they care about the client. They listen to client complaints...
Read full review of TitanHQ SpamTitan »
SAFİYE IRMAK
Sales Manager at IRENE BILGI SISTEMLERI SAN.VE TIC.LTD.STI.
TitanHQ SpamTitan's technical support team responds quickly.
Read full review of TitanHQ SpamTitan »
Allan Smith
Chief Technology Starategist at Code Vapor LLC
I rate TitanHQ support eight out of 10. I have called them a few times. They're responsive. They're probably in the...
Read full review of TitanHQ SpamTitan »
Rami Al-Bader
Senior System Administrator at a tech services company
I rate TitanHQ's customer service 10 out of 10. I've contacted them twice in the past few months. They were highly...
Read full review of TitanHQ SpamTitan »
Andrew Dalman
President at ActiveCo
Their services are awesome so we don't have a lot of problems with spam and viruses plaguing our customers. However,...
Read full review of TitanHQ SpamTitan »
Nanyo Nanev
Managing Director at Sidney Group
I rate TitanHQ support ten out of ten. We needed help only once, and the issue was resolved in a day. Our team love...
Read full review of TitanHQ SpamTitan »
Anonymous User
Cloud & Infrastructure konsulent at a tech services company
I've used it a few times, but it was pretty good. There were no issues. The documentation I have access to is good....
Read full review of TitanHQ SpamTitan »
Christian Elias
Deployment Manager at NetUniverse
I dealt with support through tickets and over the phone. They pick up the phone, which is great. Other providers get...
Read full review of TitanHQ SpamTitan »
Kip Poe
VP of IT at Millennium Corporate Credit Union
For the couple of cases I've had, they've been great. They got back to us and had things fixed pretty quickly. I had...
Read full review of TitanHQ WebTitan »
Abhijit Mukherji
IT Head at Dee Development
Customer support is very good. They respond quickly, and when issues arise due to the new engine, they handle them...
Read full review of TitanHQ SpamTitan »
Lill Batson
Director at Viola Public Library
Support has been great. I would rate them a 10 out of 10.
Read full review of TitanHQ WebTitan »
Brian Carstens
IT Director at Pitre Buick GMC
I've been pretty pleased with technical support. They're pretty responsive. They answer quickly. They come up with...
Read full review of TitanHQ SpamTitan »
Anonymous User
DevOps Director at University of Wisconsin Hospital and Clinics
The customer service is outstanding. If I have a question, I can open a ticket, and they usually get back to me...
Read full review of TitanHQ SpamTitan »
Denise Tollensdorf
Library Director at Hanover Township Library
I have not used their technical support. I haven't had any problems with the solution.
Read full review of TitanHQ WebTitan »
Anonymous User
IT Technical Manager at a construction company
The technical support is responsive. However, I did experience some delays and this is only due to the time...
Read full review of TitanHQ SpamTitan »
Anonymous User
Director of IT at a non-profit
We used the technical support once. Back in December, we used it because I had forgotten to add one of our domains,...
Read full review of TitanHQ SpamTitan »
Patrick Dunlap
Network Specialist at Alabama Fire College
TitanHQ's support is excellent. I rate them eight out of 10.
Read full review of TitanHQ SpamTitan »
Mark Moses
IT Specialist at a tech services company
Because it works that well, we rarely have to speak to anyone for technical assistance. The technical support for the...
Read full review of TitanHQ SpamTitan »
George M.
Senior IT Consultant at a consultancy
They are a smaller company, so it was more difficult to get a hold of them. However, once that relationship was...
Read full review of TitanHQ SpamTitan »
Anonymous User
IT PRO at a tech services company
Collaboration between us, as an MSP, and TitanHQ is good. We had some problems with the platform recently when were...
Read full review of TitanHQ WebTitan »
Anonymous User
Owner/President at a tech services company
There is a lot of stuff on the user interface, but it is very easy to use. It's very well-organized and easy to find...
Read full review of TitanHQ SpamTitan »
Joe King
Director Of Information Technology at a consumer goods company
The little bit that I have dealt with them, the technical support has been fine. I have dealt with all kinds of...
Read full review of TitanHQ WebTitan »
Ron D.
Owner/Founder at Nexxous Computer Centres Ltd.
Their support is good. Some time ago, they opened up support out of California, which is better. When we first...
Read full review of TitanHQ SpamTitan »
Anonymous User
Director, Information Technology at a government
Their support has always been very good. They're always responsive. You get to the person that is going to be working...
Read full review of TitanHQ SpamTitan »

Review 1 of 30

Sampath Acharya
Technical Associate at Valuepoint Systems
I rate the technical support a seven and a half out of ten.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Moizuddin Sayed
Senior IT Systems Administrator at IndusInd Bank ltd
The technical support is very good, and we have never had problems with them.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Yaser_Altwailey
Network Engineer at General Authority OF ZAKAT & TAX
I have experience with technical support for the product. The support offered by the solution is good.
Read full review of Trellix MOVE AntiVirus »
Andrea Andrea
CTO at BE.iT SA
The technical support is not the best on the market, but it's not bad. It can be difficult to speak to them. The last...
Read full review of Trellix MOVE AntiVirus »
Pankaj Marathe
Technical Lead at ESDS Software Solution Pvt Ltd.
The technical support has been good.
Read full review of Trellix MOVE AntiVirus »
Joseck Wekesa
Partner Account Manager at Trinexia
I rate Trellix support six out of 10. They need more local presence in South Africa and a faster response. Other...
Read full review of Trellix Endpoint Security Platform »
BiswabhanuPanda
Senior technical consultant at Hitachi Systems Micro Clinic
The customer service and support are really good. Trellix offer multiple contact options – you can call and get...
Read full review of Trellix Network Detection and Response »
Hung-LE
Group IT Manager at Discova
I have experience with the solution's technical support.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
Project Manager at a comms service provider
We're actually the first line of support for our customers, so we are able to troubleshoot. However, the solution...
Read full review of Trellix Intrusion Prevention System »
Andrew Njagi
Communications and Networks Engineer at a transportation company
I have not used tech support for this solution.
Read full review of Trellix Endpoint Security Platform »
Ravindra Jadhav
Senior Technical Support Engineer at Hitachi Systems, Ltd.
Trellix's technical support deserves a perfect rating, and I would rate it ten out of ten compared to other...
Read full review of Trellix DLP »
Steve Wiles
Technical Support Engineer at a comms service provider
The technical support could improve from McAfee.
Read full review of Trellix ESM »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
I rate the technical support a ten out of ten.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security Product Manager at a financial services firm
For technical support, we work in two ways. We have a partner that is looking after the platform, and we have the...
Read full review of Trellix ESM »
Anonymous User
CISO at a financial services firm
We are quite satisfied with customer support. We had a challenge about two years ago when we were not getting enough...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
It at a manufacturing company
I don't use the product's technical support because I work as a system engineer, and for me, it is not difficult to...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
CEO at a tech services company
Technical support is correct and absolutely helpful. We had some issues during the migration from McAfee to Trellix,...
Read full review of Trellix Endpoint Security Platform »
Mac Wang
Project Manager at Realnux
We have not contacted technical support because we are not using this solution. Our customers contact them for support.
Read full review of Trellix MOVE AntiVirus »
Ersa Spahiu
Security Engineer at PC Store
The solution's technical support is great. Once you open a ticket with Trellix's support team, they contact you, and...
Read full review of Trellix ESM »
KarimBondok
Cyber security team lead at a financial services firm
The customer service and support are very fast. Trellix’s vendor support is excellent. They have responsive experts...
Read full review of Trellix Helix Connect »
Jorgen Bergstrom
Teamleader 2:nd line Security at Cygate AB
I used the solution's technical support and was satisfied with their responses.
Read full review of Trellix Endpoint Security Platform »
CompleteEnd677
General Manager (Corporate Services)
I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
IT Manager at a tech services company
I've never contacted technical support. I cannot speak to how helpful or responsive they are.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security Engineer at Tenece Professional services
I rate it eight out of 10.
Read full review of Trellix Network Detection and Response »
Pavithra Ahuja
Freelance consultant at a consultancy
I've never had a need to reach out to technical support. There haven't been any issues with the product. Therefore, I...
Read full review of Trellix MOVE AntiVirus »
Firat Firat
Sr Network & System Engineer at a tech services company
Customer support for Trellix Collaboration Security is responsive and helpful when I have reached out.
Read full review of Trellix Collaboration Security »
AHmadMhedat
Senior Network Security Engineer
If we would rate technical support from one to ten, they would be an eight.
Read full review of Trellix Intrusion Prevention System »
Rahul Sawhney
Group Manager at HCL Technologies
We have contacted tech support. Tech support was brilliant. They were very knowledgeable, very skillful, and very...
Read full review of Trellix Endpoint Security Platform »
Manuel Ochoa
Support Security Engineer at a computer software company
In some cases, if the report comes from India or America, it's basically an open and shut case. But if the support...
Read full review of Trellix Endpoint Security Platform »
Pavithra Ahuja
Freelance consultant at a consultancy
I've never used technical support.
Read full review of Trellix MOVE AntiVirus »

Review 1 of 30

Technical Support

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