Compare TIBCO vs Trellix

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Trellix Helix Connect

Police Bank, Verisk Analytics, Teck Resources

Popular Solutions

TIBCO Spotfire

10 reviews

TIBCO Jaspersoft

5 reviews

TIBCO BusinessWorks

4 reviews

Trellix Endpoint Security Platform

17 reviews

Trellix MOVE AntiVirus

2 reviews

Trellix Network Detection and Response

15 reviews

Top Industries

Financial Services Firm

13%

Outsourcing Company

11%

Manufacturing Company

10%

Construction Company

10%

Outsourcing Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vinod_Parmar
Lead Solutions Architect at UNSW Australia
We have TIBCO BusinessWorks installed, and we also had an old iProcess installation. I am a consultant for TIBCO...
Read full review of TIBCO BusinessWorks »
AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
TIBCO Cloud API Management is used for various purposes, such as in the case of the Apple Watch. When a subscriber...
Read full review of TIBCO Cloud API Management »
Choon Hwa Khoh
Head of Product Test at ams AG
I use the solution in my company for file transfer, data extraction, and ETL.
Read full review of TIBCO Business Studio »
Anonymous User
Operations Analyst at a non-profit
I have been using TIBCO Spotfire for around two years for dashboard creation, reporting, and data analysis tasks. My...
Read full review of TIBCO Spotfire »
Anonymous User
Tibco Consultant at a tech vendor
We are dealing with both TIBCO and Tomcat. Tomcat is the backend server which is used at the back end of TIBCO 5.x....
Read full review of TIBCO Rendezvous »

Review 1 of 5

Krishnakumar Mahadevan
CISO at Spink Solutions Private Limited
Trellix Cloud Workload Security offers use cases including data center or cloud to cloud, multi-cloud, and hybrid...
Read full review of Trellix Cloud Workload Security »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Our primary use case for Trellix Network Detection and Response is to enhance network visibility and strengthen our...
Read full review of Trellix Network Detection and Response »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Trellix XDR serves as our main platform for threat detection, investigation, and incident response. On a daily basis,...
Read full review of Trellix XDR »
PronobMukherjee
Director at Asprotect Solutions Private Limited
I have knowledge of both Forcepoint and Trellix products as a consultant. Although I am not a direct user of Trellix...
Read full review of Trellix Intrusion Prevention System - Virtual »
Hameed Ahmed
General Manager at CyberTech Computer
We have been using endpoint security of Trellix IVX for Enterprise Applications since 2004. The product is very...
Read full review of Trellix IVX for Enterprise Applications »

Review 1 of 5

Customer Service

Fuad Mammadli
Deputy Chief Financial Officer at Unibank
My company's IT team provides us with technical support for the product whenever required.
Read full review of TIBCO Spotfire »
Mohammed Aljazayeerly
Technical and Delivery Manager (Integration) at United Delta
The technical support is not great. Whenever we open a ticket for TIBCO Mashery API Management, they tell us that we...
Read full review of TIBCO Cloud API Management »
Asad Ur Rehman
ERP Manager | Implementation Head at Tharsol
Back in 2017, I notified customer service and support of a reporting issue. The technician was kind and supported me...
Read full review of TIBCO Jaspersoft »
Vinod-Parmar
Manager, Technical Services Owner at Insignia
We contact the technical support team from time to time. The support personnel are usually good.
Read full review of TIBCO BusinessWorks »
AnkurMathur
Solutions Architect at Majesco
Since we use basic features, we generally do not require support.
Read full review of TIBCO Jaspersoft »
Anonymous User
Director, Operational Risk BI & Big Data Analytics
Technical support has been really great. Usually questions get answered within 24 hrs.
Read full review of TIBCO Jaspersoft »
Anonymous User
Software Developer at a marketing services firm
The technical support provided was terrible.
Read full review of TIBCO Jaspersoft »
Anonymous User
Reports Developer / Business & Data Analyst at a engineering company
Technical support is excellent.
Read full review of TIBCO Spotfire »
integarch67
Integration Architect / Specialist at a tech services company
Technical support is average. It's not the best.
Read full review of TIBCO BusinessWorks »
ArchanaN
Associate Director at Mresult
I have not interacted much with technical support due to being in a development role, so I cannot comment extensively.
Read full review of TIBCO Spotfire »
Anonymous User
Key Account Manager at a tech services company
TIBCO Statistica has reliable technical support.
Read full review of TIBCO Statistica »
Anonymous User
Development Engineer at a tech services company
Customer support is very efficient.
Read full review of TIBCO BusinessWorks »
Anonymous User
Senior ICT Solutions Expert at a comms service provider
Customer Service: Personally I have not had much to do with them but I was pleased with them. Technical Support:...
Read full review of LogLogic »
Anonymous User
Head of Technology Department at a comms service provider
I work with TIBCO technical support almost every week. We often have to raise a ticket. Not in a bad way. Most of the...
Read full review of TIBCO BusinessWorks »
Anonymous User
manager at a non-profit
I find TIBCO Spotfire's customer support to be very good. They are very supportive when needed and very knowledgeable...
Read full review of TIBCO Spotfire »
Anonymous User
Integration Analyst at a tech services company
Technical support is average.
Read full review of TIBCO Spotfire »
Chandu Sekhar
Manager at a tech vendor
Customer Service: Average Technical Support: Average
Read full review of TIBCO Jaspersoft »
Federico Pulice
Senior Consultant at Provincia
Their technical support is good. I've had to reach out a few times when I couldn't resolve something myself, and they...
Read full review of TIBCO ActiveMatrix BPM »
Anonymous User
Senior Architect
I really appreciate the technical support that was received.
Read full review of TIBCO FTL »
Anonymous User
Vice President at a insurance company
We did not try technical support.
Read full review of TIBCO Spotfire »
Anonymous User
Business Analyst/Project Manager at a energy/utilities company
Customer Service: Customer service is excellent, quick to respond and knowledgeable. Technical Support: Professional...
Read full review of TIBCO Spotfire »
RahulPatil1
Vice President at a financial services firm
The TIBCO BusinessWorks tech support is not very responsive. It's not that great. The tech support staff is not very...
Read full review of TIBCO BusinessWorks »
Anonymous User
Risk and Operations Manager at a financial services firm
This product is being supported by our local help desk.
Read full review of TIBCO Jaspersoft »
Anonymous User
Consultant at a consultancy
Technical support is average; however, the user conferences that are held regionally and nationally provide a lot of...
Read full review of TIBCO Spotfire »
Anonymous User
Senior Technical Architect at a tech services company
TIBCO's technical support is reliable and helpful.
Read full review of TIBCO Enterprise Message Service »
Anonymous User
Senior Analyst - Reservoir Engineering at a energy/utilities company
On a scale of 1 to 10, I’d say customer service is a 9. Their customer service representatives are usually extremely...
Read full review of TIBCO Spotfire »
Rodrigo Carvalhal
Senior Engineer at BNP Paribas
Every time we need customer support, we call them, and they answer in time and give us a solution.
Read full review of TIBCO ActiveMatrix BPM »
Anonymous User
ICB Expert Project Manager-Data Analysis at a manufacturing company
The technical support is responsive.
Read full review of TIBCO Spotfire »
JacekSierajewski
Tibco Spotfire Expert (contractor via Amaris) at GSK
I have been in touch with technical support and I am satisfied with my experience.
Read full review of TIBCO Data Science »
Anonymous User
Senior Application Specialist at a healthcare company
Personally, I have never had to use technical support.
Read full review of TIBCO Spotfire »

Review 1 of 30

Vishal Khare
IT manager at Electrolux Home Products
The technical support is good.
Read full review of Trellix MOVE AntiVirus »
ShaneStutzman
CyberSecurity Engineer at a government
Their tech support is average.
Read full review of Trellix Endpoint Security Platform »
Abu Imran
Information Security Engineer at Nhq Distribution Ltd
I rate the technical support an eight out of ten.
Read full review of Trellix Endpoint Security Platform »
Sourabh Pardhi
Senior Information Security Analyst at Everbridge
I had to contact technical support a few times when the data center went down or when I was not receiving the EPS...
Read full review of Trellix Helix Connect »
Christian Guillén
Sales Manager at Last call
I rate the technical support a ten out of ten.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Hitesh Singh Thakur
Mentor Operations at eClinicalWorks
Customer support for Trellix Network Detection and Response is knowledgeable, responsive, and helpful during...
Read full review of Trellix Network Detection and Response »
Daniel_Martins
Head of Management Security Services at NetSafe Corp
I rate their support with Trellix as a nine out of ten. Many times, we didn't need the support for IPS because we...
Read full review of Trellix Intrusion Prevention System »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
I would rate technical support for Trellix Helix Connect as eight out of ten based on my calculations and perspective.
Read full review of Trellix Helix Connect »
Abanoub Alfy
Information Technology Security Analyst at EBC
Trellix Helix's technical support is great.
Read full review of Trellix Helix Connect »
Hitesh Singh Thakur
Mentor Operations at eClinicalWorks
Customer support for Trellix Helix Connect is very nice; they are knowledgeable and responsive.
Read full review of Trellix Helix Connect »
Peter Antoni
Product and Service Architect at Radar Cyber Security
My experience with the product's tech support is good.
Read full review of Trellix Endpoint Security Platform »
AhmedEl-Tayeb
Sales Manager at a tech consulting company
Some of our products have a first and second line owned by us. We are giving support services to the customers...
Read full review of Trellix Endpoint Security Platform »
Suresh Pathipatti
Senior Information Technology Administrator at Aighospital
Technical support has been fine. We haven't really had any big problems to deal with.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Information Technology Infrastructure Engineer at eTelic Inc
I've never had a chance to reach out to technical support. I've only been using the solution for a month and the...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Manager Pre-Sales (ICT) at CNS Engineering
The technical support is very good. They are very knowledgeable and also happy to help out.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Trellix Network Detection and Response »
Anonymous User
Lead Information Technology Specialist at a healthcare company
Customer Service: very good .... Technical Support: Technical support is excellent. We've worked with them a lot over...
Read full review of Trellix Endpoint Security Platform »
Craig Meads
Managing Director at Computer Wise
I would rate technical support at a ten out of ten. They have been great. We have found them to be helpful and...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Network Security Engineer
Five out of 10.
Read full review of Trellix Endpoint Security Platform »
Mac Wang
Project Manager at Realnux
We have not contacted technical support because we are not using this solution. Our customers contact them for support.
Read full review of Trellix MOVE AntiVirus »
Prashant_Pawar
Project Manager at LTIMINDTREE
I rate McAfee support four out of 10.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Cyber Security Consultant at a tech consulting company
The solution's technical support is awesome. They are very responsive. Mandiant's technical support is extremely...
Read full review of Verodin »
HossamSelim
Vice- Head Of Math Department at a non-tech company
I don't deal directly with technical support. I can't speak to how helpful or responsive they are.
Read full review of Trellix Advanced Threat Defense »
Renato Santos
Cyber security architect at a financial services firm
The technical support is good, they have been helpful.
Read full review of Trellix Collaboration Security »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
I rate the technical support a ten out of ten.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Task Leader at a government
9/10. I've found technical support to be very good and responsive.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
SR system engineer at a retailer
Customer support for Trellix Email Security is very good.
Read full review of Trellix Email Security »
Anonymous User
ITSM & AntiFraud Consultant at a tech company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Trellix Endpoint Security Platform »
Amlan Sahoo
Systems-Engineer at a tech services company
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
Read full review of Trellix ESM »
RojeHay
Senior Security and Risk Management Analyst at National Commercial Bank Jamaica Limited (NCB)
Their technical support is better than some of the competitors in the space. To make a direct comparison, it's...
Read full review of Trellix Endpoint Detection and Response (EDR) »

Review 1 of 30

Technical Support

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