Compare TeamViewer vs Xcitium

TeamViewer

Based on 127 reviews.

Xcitium

Based on 30 reviews.

Overview

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. TeamViewer can be used without charge by non-commercial users, and Business, Premium and Corporate versions are available. TeamViewer GmbH was founded in 2005 in Uhingen, Germany. UK-based private equity firm Permira acquired TeamViewer GmbH from Durham, North Carolina-based software developer GFI Software in 2014.

Information Not Available

Sample Customers

TeamViewer Business

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

TeamViewer Tensor

GE Oil & Gas, Android Police, Smartlaunch

TeamViewer Remote Management

Carey Paul Honda

Comodo RMM

76BITS, Aquaflam, Convey2Web

Popular Solutions

TeamViewer Business

4 reviews

TeamViewer Remote Management

0 reviews

TeamViewer Tensor

2 reviews

Comodo Advanced Endpoint Protection

4 reviews

Comodo cWatch

1 reviews

Comodo MDR

3 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

12%

Government

Comms Service Provider

Computer Software Company

15%

Comms Service Provider

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Babawale Awojinrin
IT Operations Manager at Healthplus limited
This functionality proves valuable, especially in scenarios like remote monitoring. TeamViewer Remote Management...
Read full review of TeamViewer Remote Management »
IanWeekes
Technical Architect at National Grid
TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple...
Read full review of TeamViewer Tensor »
Anonymous User
Software Consultant at a tech vendor
We install the software for our customers for purposes of controlling their businesses and resolving technical...
Read full review of TeamViewer Pilot »

Review 1 of 3

Navin Mohinani
CEO at Forte IT Solutions
The major use case for the product is mainly for endpoint security and endpoint management.
Read full review of Comodo MDR »
Bernardo Murillo
Director De Netquatro at Netquatro
I use the solution to detect vulnerabilities in the site.
Read full review of Comodo cWatch »
Timothy Muriithi
Chief Information Officer at a tech consulting company
I'm personally reviewing Xcitium Open EDR. We haven't started selling it as a solution to other people. The client is...
Read full review of Open EDR »
Ishan Kukreti
Director at IP Infotech Pvt. Ltd.
The use case for the Comodo Advanced Endpoint Protection solution is very simple. Everyone is looking for a...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Owner
Comodo RMM is a very good product. I've used it with one of my daycare clients, and we connect quite right. When they...
Read full review of Comodo RMM »

Review 1 of 5

Customer Service

Pol-Balaguer
VS at Netplay Inc
We have not really used technical support. We haven’t come to a point where we have needed to seek help from TeamViewer.
Read full review of TeamViewer Business »
Anoop-Kumar
Video conferencing Admin at Akshara Enterprises India Pvt Ltd
We’ve never really contacted technical support. I can’t really speak to how helpful they are as I don’t have much...
Read full review of TeamViewer Business »
Jawad Riaz Ahmed
Manager Networks at Future Point Technologies
I have contacted customer service and support a couple of times, but it was not good. The support personnel seem to...
Read full review of TeamViewer Remote Management »
Stephen Achi
Cyber Security Head at a tech services company
We have received good support from the customer service team although at times we have waited a long time in the queue.
Read full review of TeamViewer Business »
Mohammad Yasin
IT and Procurement Executive at iris communications
I have not used the support from TeamViewer.
Read full review of TeamViewer Business »
Gourav Suri
Architect Lead at a tech vendor
I've never contacted technical support. I can't speak to how responsive or helpful they are.
Read full review of TeamViewer Business »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company
I have yet to have a need to reach out to technical support. Therefore, I can't speak to how they operate.
Read full review of TeamViewer Business »
EmadAttia
IT Manager at Oberoi
I rate the technical support a ten out of ten.
Read full review of TeamViewer Remote Management »
Anonymous User
Analist / developer at a tech services company
Customer Service: Customer service is very good. The people at TeamViewer are listening to what you want and try to...
Read full review of TeamViewer Business »
Anonymous User
Senior Manager, Information Technology at a university
I have had no need to contact technical support. We haven't run into any problems and my team hasn't had any issues.
Read full review of TeamViewer Remote Management »
Anonymous User
Server and Applications Specialist at a comms service provider
I have only called to add a user license and it was a quick call.
Read full review of TeamViewer Business »
Anonymous User
Account Manager at a tech services company
Technical support is available. They work remotely.
Read full review of TeamViewer Remote Management »
ChuckBeasley
Maintenance Supervisor at Atlanta Metropolitan State College
We called the support only one time. That was just to make sure we were doing something right, and we were. On a...
Read full review of TeamViewer Business »
Anonymous User
Managing Director at a sports company
We have had a little bit of experience with technical support, although not much. We are satisfied with the support.
Read full review of TeamViewer Pilot »
GiancarloScali
Project Manager at SOLUZIONE SRL
When we needed some support, we receive a very quick response.
Read full review of TeamViewer Business »
Anonymous User
Network Technician at a maritime company
I’ve never had the chance to talk to technical support.
Read full review of TeamViewer Business »
Tawanda Sibanda
Sponsorship at World Vision Zimbabwe
Got support documentation and never needed to call customer service.
Read full review of TeamViewer Business »
Anonymous User
Application Support Engineer at a computer software company
I’ve never been in touch with TeamViewer’s technical support.
Read full review of TeamViewer Business »
Marios Morfakis
Regional Manager at AKC Enterprise Ltd
I have used the support from TeamViewer. I would rate the support from TeamViewer a five out of five.
Read full review of TeamViewer Business »
Anonymous User
System Engineer at a tech services company
I have never used the support.
Read full review of TeamViewer Business »
ChetanGoyal
AWS / Big Data Engineer at Waste Management, Inc.
We always got the support. It's very great and supportive. Moreover, the response time is fast.
Read full review of TeamViewer Remote Management »
ClementYUNES
Freelancer at Freelance
The tech support was very straightforward, providing real-time chats or assistance.
Read full review of TeamViewer Business »
Anonymous User
Regional IT at a maritime company
Customer Service: I have never ever had to call the TeamViewer customer service hotline because the product is a very...
Read full review of TeamViewer Business »
Felician (Felix)Farcutiu
Technical Support for Commercial Theater Division at a media company
We never need tech support. We needed it once three years ago. We sent an email and had an answer almost immediately.
Read full review of TeamViewer Business »
Anonymous User
IT Support and Development at a local government
We haven't yet contacted technical support.
Read full review of TeamViewer Business »
Anonymous User
Software Consultant at a tech vendor
The tech support is good, although they have recently made modifications to their licensing model.
Read full review of TeamViewer Pilot »
Anonymous User
Principal Owner at a consultancy
I didn't directly deal with technical support myself. I can't speak to how helpful or responsive they are.
Read full review of TeamViewer Remote Management »
David Oparinde
Managing Director
I have not used technical support.
Read full review of TeamViewer Business »
Jason Miller
Application Engineer at AirTies
I haven't had a chance to use their tech support. I've only searched a couple times on forums.
Read full review of TeamViewer Business »
Eman Ahmed
Head of Tourism Development at a tech services company
I have not been in contact with technical support because I haven't had any issues.
Read full review of TeamViewer Remote Management »

Review 1 of 30

Navin Mohinani
CEO at Forte IT Solutions
The technical support from Xcitium should be improved more. Users pay $60 per user per year, and in case there is an...
Read full review of Comodo MDR »
SAMUELMWANGI
Director at Calidad Systems Limited
We have no prior experience with technical support. I can't speak to how helpful or responsive they are. I've never...
Read full review of Comodo Advanced Endpoint Protection »
CHATHURANGA-JAYAWEEEA
Product Security at Plexus Global (Pvt) Ltd
I've contacted support in the past for patch requests. They have been fine in terms of support. Typically, within...
Read full review of Comodo Advanced Endpoint Protection »
Bernardo Murillo
Director De Netquatro at Netquatro
When I have issues, I contact the support team. I do not have any issues with support. Support is good.
Read full review of Comodo cWatch »
Timothy Muriithi
Chief Information Officer at a tech consulting company
I haven't contacted Comodo support yet. Mostly, I'm getting help from videos and forums. I can check other queries...
Read full review of Open EDR »
MichaelNdwiga
IT Officer at cityeyehospital
It takes a lot of time to get through the support.
Read full review of Comodo Advanced Endpoint Protection »
KrishnaKumar12
Managing Director at SIDR
The solution's technical support was fair enough since, at times, the support team takes time to respond. I rate the...
Read full review of Comodo Advanced Endpoint Protection »
Donald Baldwin
Principal Enterprise Architect at Aurenav Sweden AB
We very rarely have to use technical support, but when we've had to call them it's not been an issue. It's pretty quick.
Read full review of Comodo Advanced Endpoint Protection »
Muhammad Waziruddin Ansari Ansari
Technical Account Manager at AquaOrange
The technical support is great. They respond to questions very fast and in a very good manner. Whenever we have an...
Read full review of Comodo Advanced Endpoint Protection »
Ishan Kukreti
Director at IP Infotech Pvt. Ltd.
Customer support is generally satisfactory but could be improved, especially in terms of response time. Overall, it...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Owner
The solution’s technical support is really good.
Read full review of Comodo RMM »
Krzysztof Noga
Information Security Administrator at Gmina Świdnica
The technical support services are good.
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Chief Information Technology Officer at a engineering company
The tool's technical support is active and very responsive.
Read full review of Comodo MDR »
MuratGun
IT Director at Hepta
Our organization seeks out customer support directly and also indirectly through product partners. I would rate the...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Senior Technical Product Manager at a tech services company
I am happy with their support. We had some configuration issues in past, and their support was quick and helpful. I...
Read full review of Comodo Advanced Endpoint Protection »
Vipin Garg
Co-Founder at Multitechservers

Read full review of Comodo cWatch »
Muhammad Waziruddin Ansari
Consultant at a consultancy
The technical support is impeccable. Whenever I reach out via email regarding any issues or inquiries, especially...
Read full review of Comodo MDR »
Anonymous User
I.T. Specialist at a comms service provider
Their technical support was average.
Read full review of Comodo Advanced Endpoint Protection »
Rajesh-Singh
CEO & MD at Gurjartech
The technical support of the solution is okay. I'd rate it seven out of ten. Sometimes some of the customer care reps...
Read full review of Comodo cWatch »
Anonymous User
Technical Sales Specialist at a comms service provider
The support comes through for any needs we have. The support team is very effective.
Read full review of Comodo Advanced Endpoint Protection »
Ishan Kukreti
Director at IP Infotech Pvt. Ltd.
The technical support is fabulous. I rate the technical support a ten out of ten.
Read full review of Comodo RMM »

Review 1 of 21

Technical Support

No Data Available

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