Compare SS&C Blue Prism vs Tungsten Automation

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Tungsten TotalAgility

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Popular Solutions

Blue Prism

7 reviews

Blue Prism Cloud

8 reviews

Tungsten RPA

5 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

0 reviews

Top Industries

Financial Services Firm

19%

Manufacturing Company

Computer Software Company

Educational Organization

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pavan-Sharma
Senior Consultant at a consultancy
In terms of use cases for Blue Prism, I worked on financial, BFSI use cases, specifically in banking and financial...
Read full review of Blue Prism »
AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »

Review 1 of 2

Ross Macadam
Director at a tech services company
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at a energy/utilities company
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Alin Mistode
Enterprise Architect at a wholesaler/distributor
We had a good experience with customer service and support. I rate them a nine out of ten.
Read full review of Blue Prism »
Shantanu Chande
Lead Project Engineer at a computer software company
If you are a customer or a gold partner, you'll be aligned with a customer success manager who can escalate the case...
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Keith Mcdowell
Chief Executive Officer at a consultancy
I rate Blue Prism technical support nine out of 10. They respond quickly within the window established in the...
Read full review of Blue Prism Cloud »
Bantu Kumar
Senior Technical Director at a computer software company
I work very closely with the support team and their professional services teams, and I think that Blue Prism provides...
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Zameer Shaik
RPA Lead at a tech services company
In the beginning, when we were working with Blue Prism version 5, there were some issues after installing the latest...
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Renjith Raghunathan
RPA Team Lead Developer at a financial services firm
If we purchase multiple bots, we always receive quick support from SS&C Blue Prism's team. Therefore, if we face any...
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Kumar Animesh
Automation Manager at a healthcare company
The technical support team of Blue Prism Cloud is very good. Sometimes they even let us report issues with our...
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Roshan James
Service Delivery Leader - Software Engineering at a insurance company
Blue Prism's support is good at what they do, and they have lots of people available to help. I would rate the...
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Anonymous User
Director at a consultancy
I have not reached out to technical support, but my teammate has.
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Anonymous User
Senior Digital Program Manager at a insurance company
Their technical support team was very good. Our company was satisfied with the level of service they provided.
Read full review of Blue Prism Cloud »
Anonymous User
Senior SAP Analyst at a energy/utilities company
Technical support is okay. They're quite responsive. That said, in terms of support, we do have our own technical...
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Anonymous User
RPA System Engineer at a comms service provider
I rate the technical support an eight out of ten. The support is good.
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N Rajarajan
Project Manager at a tech consulting company
Technical support is okay. It's good as long as you are signed into a maintenance agreement and you're paying. Our...
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Anonymous User
RPA Developer at a tech services company
Their technical support is not that reliable. They are quite slow, and their response is not that proactive for our...
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Ketan Puri
Technical Lead at a tech vendor
Support for Blue Prism Cloud is excellent. It's better than the support you get for the standard Blue Prism platform....
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Anonymous User
Business Head at a consumer goods company
Our clients seem to be happy with the technical support. I haven't heard any complaints.
Read full review of Blue Prism »
Anonymous User
Vice President at a tech services company
The technical support is good. I would rate it eight out of ten.
Read full review of Blue Prism Cloud »
Anonymous User
RPA/IA Solution Architect at a tech services company
It was quite good.
Read full review of Blue Prism »
Giovana Reis
Senior Planning and Control Analyst at a translation and localization position
The support is great for Blue Prism when you are implementing the solution. However, since it is a new solution there...
Read full review of Blue Prism »
Anonymous User
GRC Analyst at a marketing services firm
We probably haven't gone through their standard support channels, but we reach out to our contact there when needed,...
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Anonymous User
Manager Finance at a tech services company
We have not contacted technical support. We haven't had the need to.
Read full review of Blue Prism »
Anonymous User
Executive Director at a tech services company
We've used technical support from Blue Prism in the past and we've been satisfied with the level of service they've...
Read full review of Blue Prism Cloud »
Ghaith ABDESSALEM
Enterprise Resources Planning Consultant at a tech services company
I've never used technical support, but I've gotten answers from community forums and blogs.
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Anonymous User
Owner at a insurance company
The technical support team is proactive, responsive, and open to feedback and suggestions. Overall, it has been a...
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Ayoub Elmoujahid
Soware Engineer at a tech services company
I have experience with the technical support team of Blue Prism Cloud. The technical support team of Blue Prism Cloud...
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Ravi Kiran Vadigineni
Solution Architect at a manufacturing company
I rate the technical support for Blue Prism Cloud at six.
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Anonymous User
Head of Process automation at a financial services firm
We have had problems with the solution, but between our vendor and the Blue Prism technical support, we have managed...
Read full review of Blue Prism »
Anonymous User
Assistant Vice President at a financial services firm
There have been a few complex issues, where we followed up with the support team. One example of that was the Chrome...
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Francisco Javier Mateus Ramos
Technical and ROM Architect at a program development consultancy
If you have problems in production, they have technical support 24/7. They respond quickly and help you resolve the...
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Sumanth-Babu
Application Architect at a manufacturing company
I've never personally been in touch with technical support, but my team has been. Since I haven't been directly in...
Read full review of Blue Prism Cloud »

Review 1 of 30

Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at a energy/utilities company
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Emerson Santos
Co-Founder | CTO at a tech vendor
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Ross Macadam
Director at a tech services company
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
Joel McMillan
Systems Administrator at a tech vendor
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Shiwali Shukla
IDP consultant at a outsourcing company
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
Read full review of Tungsten TotalAgility »
Mihai Babescu
Solution Sales at a computer software company
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Ross Macadam
Director at a tech services company
I would say their technical support is pretty good; I would give it an eight.
Read full review of Tungsten TotalAgility »
Anonymous User
Professional Service Team at a tech services company
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
Read full review of Tungsten RPA »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Sawich Unyavatpanich
Project Manager at a financial services firm
Customer support is good.
Read full review of Tungsten RPA »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
Dheeraj Sah
Technical Consultant
Technical support has been good, and we have been happy with their capabilities.
Read full review of Tungsten TotalAgility »
Arun Javgal
Solution Developer
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »

Review 1 of 30

Technical Support

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