Compare SS&C Blue Prism vs Tungsten Automation

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Tungsten TotalAgility

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Popular Solutions

Blue Prism

6 reviews

Blue Prism Cloud

2 reviews

Tungsten RPA

2 reviews

Tungsten TotalAgility

1 reviews

Tungsten Insight

0 reviews

Top Industries

Financial Services Firm

14%

Outsourcing Company

12%

Manufacturing Company

Construction Company

Outsourcing Company

13%

Financial Services Firm

10%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »
Tanweer Alam
Technology Architect at Infosys
I primarily use Blue Prism in my organization's process automation after having already assisted in UiPath. Before,...
Read full review of Blue Prism »

Review 1 of 2

Ross Macadam
Director at iicon ltd
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Somasundaram N.
Managing Director at Finixel Technologies Private Limited
Technical support has a local team, but they have not been very supportive. We manage our technical support through...
Read full review of Blue Prism »
PARTH DAVE
RPA Developer at Canadian Pacific Railway
Support is not bad, but it is time-consuming at times.
Read full review of Blue Prism Cloud »
Dinesh P
Technical Architect at YASH Technologies
I would rate the technical support by Blue Prism as eight out of ten, with both products being comparable, but Blue...
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Dinesh P
Technical Architect at YASH Technologies
Technical support is often delayed as it takes four to five days to resolve issues since some people work across...
Read full review of Blue Prism »
Amin Patel
Senior Intelligent Automation Developer at a manufacturing company
Blue Prism provides templates for most use cases, but we've had to contact their developers for a few OCR use cases....
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Srikanth RB
BA Manager at a tech vendor
Technical support is good. they are helpful and responsive. From my understanding, the team never had issues in terms...
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Renjith Raghunathan
RPA Team Lead Developer at Standard Chartered Bank
If we purchase multiple bots, we always receive quick support from SS&C Blue Prism's team. Therefore, if we face any...
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Shantanu Chande
Lead Project Engineer at Peristent Systems
If you are a customer or a gold partner, you'll be aligned with a customer success manager who can escalate the case...
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Ajay Nayak
Senior Data Engineer at Baxter International Inc.
I would rate the technical support a ten out of ten.
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Bwalya Kasase
Operation Analyst at New Energy Consulting
The technical support team responds to the queries quickly.
Read full review of Blue Prism Cloud »
Anonymous User
Senior Software Engineer at a computer software company
We did require support, but we got it from the website. If you compare it with UiPath and you require support, there...
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Sergey Zlobich
Department Chief at IBA Group
We have never needed assistance from technical support.
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Ron Bonin
CGO at a consultancy
I would rate their customer service in the eight-ish category. Nothing positive or negative stands out specifically...
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Ketan Puri
Technical Lead at a tech vendor
Support for Blue Prism Cloud is excellent. It's better than the support you get for the standard Blue Prism platform....
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Ragu Ram
Head of IT and security at HN India
The support is excellent. I rate the stability of Blue Prism Cloud a ten out of ten.
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Anonymous User
Specialist-Configurator at a tech services company
Technical support wasn't great. On a scale of 1 to 5, I would give it a 3.
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Jayveer Mandora
Lead RPA Developer at eclair Group
I would rate the technical support a five out of ten. Sometimes we have problems because we understand the technical...
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Anonymous User
Doctoral Researcher at a educational organization
Most of our use cases are back office-based. They usually don't interfere with our day-to-day operations. We tend to...
Read full review of Blue Prism »
Nancy_Sachdeva
Process Automation Lead at a energy/utilities company
Blue Prism's technical support is really good. If you raise a ticket you get an answer within 24 hours, and we have...
Read full review of Blue Prism »
Anonymous User
Director at a consultancy
I have not reached out to technical support, but my teammate has.
Read full review of Blue Prism »
Gowtham Thotapalli
Solutions Architect at ValueMomentum
The only contact we had with technical support was during our initial setup. It was a minor issue that was solved...
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Anonymous User
Owner at a insurance company
The technical support team is proactive, responsive, and open to feedback and suggestions. Overall, it has been a...
Read full review of Blue Prism Cloud »
Andrew_Wright
Executive Manager: Shared and Support Services at a outsourcing company
We have had to contact technical support from time to time, and they are responsive. We've always received feedback...
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Francisco Javier Mateus Ramos
Technical and ROM Architect at PROA IA
If you have problems in production, they have technical support 24/7. They respond quickly and help you resolve the...
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DavidBiden
Managing Director of Automation at Foundry4
Their technical support is quite good.
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Mattia Mezzacapo
RPA Engineer at a computer software company
Technical support is quite good although I think not as good as with some other solutions. UiPath, for example, has...
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Anonymous User
Manager Finance at a tech services company
We have not contacted technical support. We haven't had the need to.
Read full review of Blue Prism »
Acacio Melo
RPA Developer at Symphony Latam
The customer support team for this solution are very good. They have fast response times. I would rate them a ten out...
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Anonymous User
Assistant Vice President at Barclays Capital
There have been a few complex issues, where we followed up with the support team. One example of that was the Chrome...
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Anonymous User
Robotic Process and Test Automation Consultant at OFGEM
We did not contact technical support while evaluating this solution.
Read full review of Blue Prism Cloud »

Review 1 of 30

Shiwali Shukla
IDP consultant at WNS
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
Read full review of Tungsten TotalAgility »
Ross Macadam
Director at iicon ltd
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
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Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »

Review 1 of 30

Technical Support

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