Compare SolarWinds vs Trellix

SolarWinds

Based on 238 reviews.

Trellix

Based on 135 reviews.

Latest Research

FireEye Helix vs. SolarWinds Security Event Manager

Updated: July 2022

SolarWinds Security Event Manager vs. FireEye Helix

Updated: July 2022

Overview

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Information Not Available

Sample Customers

SolarWinds Security Event Manager

NetSuite, EasyStreet, Legacy Texas Bank, and Energy Federal Credit Union, to name a few.

FireEye Helix

Police Bank, Verisk Analytics, Teck Resources

Popular Solutions

SolarWinds NPM

33 reviews

SolarWinds Network Device Monitor

8 reviews

SolarWinds NetFlow Traffic Analyzer

7 reviews

Trellix Endpoint Security

38 reviews

FireEye Endpoint Security

9 reviews

FireEye Email Security

8 reviews

Top Industries

Computer Software Company

23%

Comms Service Provider

23%

Government

Financial Services Firm

Computer Software Company

23%

Comms Service Provider

21%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Margaret Auld-Louie
System Administrator at Colorado Coalition for the Homeless
We use this for our ticketing system for all the departments, not just IT but Data, HR, maintenance, etc.
Read full review of SolarWinds Web Help Desk »
MarioMartinez
Senior Service Delivery Manager at Softtek
We use SolarWinds Network Device Monitor for monitoring and managing IPs. Additionally, we have the IPAM, IP...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
SQL Server Application DBA at a construction company
It was installed at a previous company I worked for, and they used it extensively there. It was cross-platform, so it...
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
ISO at a manufacturing company
I basically use it to look at the logs that are coming in, analyze those logs, and get recommendations of where we...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Consultant at a tech services company
The primary use case of this solution is for the net op teams. Some teams also use it for the servers or even the...
Read full review of SolarWinds AppOptics »

Review 1 of 5

Chandan-Singh
Sr Technical Consultant at a tech services company
We implement this solution for our clients for the complete protection of their network.
Read full review of FireEye Network Security »
Anonymous User
CTO & CISO at a tech vendor
The solution is typically used for sub-services, managed detection, and response services as well as advanced...
Read full review of FireEye Helix »
Anonymous User
Information Security Analyst at a energy/utilities company
We primarily use the solution for email security. We target spam emails. We want to block spam email and all other...
Read full review of FireEye Email Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Investigations that we conduct can become intricate and our SOC is essentially a backend exit of the client's. We...
Read full review of FireEye Managed Defense »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
It can be used for ransomware detection and data exfiltration. It is also able to detect Remote Access Trojan (RAT).
Read full review of FireEye Endpoint Security »

Review 1 of 5

Customer Service

A.J. DiLorenzo
Senior Systems Administrator at Privia Health
Customer Service: The customer service experience was always top notch and I don’t recall ever having a bad...
Read full review of SolarWinds NPM »
Dinesh Nekkanti
Digital Innovation at Bobcat Company
Technical support is always live and they're supportive. I would say that they are both responsive and helpful.
Read full review of SolarWinds AppOptics »
Umair-Akhlaque
Enterprise Solutions & Services Head at a tech services company
The technical support is good, it's above average.
Read full review of SolarWinds Server and Application Monitor »
Rick McClure
Technical Operations & Management Professional at RMC Enterprises
When you get them on the phone, they're good. It could sometimes be tough to connect with them. Sometimes, you find...
Read full review of SolarWinds Security Event Manager »
JamalleWilson
Remote Network Support Analyst Level 2 at a tech services company
I've never used SolarWinds tech support. We never fully took advantage of that either. The only tech support we use...
Read full review of SolarWinds Passportal »
Demetrio Chuasieng
Sr Network Administrator at a recruiting/HR firm
Very seldom. I will contact them directly. Usually, the thing I notice in SolarWinds is you go to the community, it...
Read full review of SolarWinds NPM »
MarkS
IT Analyst at Hawkbridge Consultants
I think their technical support is excellent. It really is very good technical support. I can't fault SolarWinds...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Nelson Saravia
Senior Business Project Manager at Bonsai System Ltda
So far it hasn't been necessary for me to contact their support team, due to its overall ease of use and ease of...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Senior Network Engineer at a tech services company
Customer Service: 7 out of 10, compared to slow response time from Cisco. Technical Support: 7 out of 10
Read full review of SolarWinds NPM »
Anonymous User
Senior Technical Engineer at a tech vendor
I have contacted SolarWinds technical support six or seven times and I think that the support is very good. The only...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Systems Administrator at a tech services company
SolarWinds has a community called Thwack. That is where I get most of my help. I would give it the highest rating.
Read full review of SolarWinds NPM »
Anonymous User
IT Director at a construction company
At times it’s been difficult to get through to technical support. However, in the past twelve months, they have...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network Engineer at a comms service provider
Customer Service: I haven’t worked with their customer service probably since the beginning, any problems with the...
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer
Customer Service: 10 out of 10 Technical Support: Any time I contacted support they were knowledgeable and fast.
Read full review of SolarWinds NPM »
Anonymous User
Enterprise Monitoring Consultant at a insurance company
Other than some occasional delays getting hold of someone in the telephone queue, technical support is good for the...
Read full review of SolarWinds NPM »
Anonymous User
Availability & Production Mgr, IT at a retailer
I would give the technical support team a 7/10 rating, i.e., slightly better than average.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
PC Support Technician at a educational organization
Customer Service: Good. Technical Support: Technical Support has plenty of room for improvement, knowledge of their...
Read full review of SolarWinds NPM »
Anonymous User
Senior Systems Engineer at a media company
We contacted them once last year. We requested their support with an upgrade. They were very helpful.
Read full review of SolarWinds NPM »
Anonymous User
Systems Administrator at a tech services company
Customer Service: Excellent. Technical Support: Good.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network/NOC Engineer at a comms service provider
Customer Service: Customer service is good. Technical Support: Technical support is very good.
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a educational organization
Technical support is not exactly the fastest. You create a ticket in the morning and probably get a response by...
Read full review of SolarWinds NPM »
Daniel Shine
Systems and Data Warehouse Supervisor at MMSD
We have very few issues that require technical support, we only contact them a few times a year. They generally...
Read full review of SolarWinds NPM »
Anonymous User
Senior Technical Analyst at CS Softwares.
I have no problems with the support of SolarWinds. When my client has a problem, our support always uses the...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer
Customer Service: At least an 8/10. Technical Support: At least a 7/10.
Read full review of SolarWinds NPM »
Anonymous User
SOC Expert at a computer software company
Unfortunately, in our country, we do not have access to official support channels. We need to find answers online. It...
Read full review of SolarWinds NPM »
Anonymous User
Freelancer Information Security & SIEM Consultant at a tech consulting company
Customer Service: 0/10 as there were no knowledge base articles when I used it, and every new patch required customer...
Read full review of SolarWinds NPM »
Anonymous User
Enterprise Monitoring Technologies Engineer at a financial services firm
Level 1 is level 1. For many, that is sufficient. Having a number of experienced engineers on my team, when we need...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
ENTERPRISE NETWORK : Team Leader: ICT Events Monitoring at a university
100%. It shows all incidents.
Read full review of SolarWinds NPM »
Anonymous User
Director - Operations at a computer software company
The technical support is okay and I don't think that we've any a bad experience.
Read full review of SolarWinds Network Device Monitor »
Russ Harland
Sr. Systems Administrator at a engineering company
I would give technical support a rating of 7 out of 10. When I get on the phone with a support engineer, I'm usually...
Read full review of SolarWinds NPM »

Review 1 of 30

S M Fazlul Haque
IT Lead Engineer, Information Technology at Banglalink
Technical support has been great. They always help us to resolve any issues. We are quite satisfied with them. If...
Read full review of Trellix Endpoint Security »
AndyChan3
General manager at MOL-IT India Pvt. Ltd.
The technical support from McAfee is about average.
Read full review of Trellix Endpoint Security »
Sagi Zelinger
Professional Services Division Manager at 2Bsecure
Technical support is great.
Read full review of FireEye Network Security »
Andrew Njagi
Communications and Networks Engineer at a transportation company
I have not used tech support for this solution.
Read full review of Trellix Endpoint Security »
RaghavaPrasad
Admin at a tech services company
We did not have any issue with the need to contact technical support.
Read full review of Trellix Endpoint Security »
Juan Davila
Managing Director at eyeT GmbH
Technical support could be better. The first level of technical support has to support about 30 or 40 products, which...
Read full review of Trellix Endpoint Security »
Anonymous User
Security Engineer at Tenece Professional Services
I rate it eight out of 10.
Read full review of FireEye Network Security »
Sayed Ahmed
I-Security Engineer at NHQ Distributions Ltd
Tech support is responsive. They're good, the very best.
Read full review of Trellix Endpoint Security »
Anonymous User
Lead Information Technology Specialist at a healthcare company
Customer Service: very good .... Technical Support: Technical support is excellent. We've worked with them a lot over...
Read full review of Trellix Endpoint Security »
Anonymous User
Security Engineer at a tech services company
McAfee technical support is available 24/7 to assist with any calls logged.
Read full review of Trellix Endpoint Security »
Anonymous User
Cyber Security Consultant at a energy/utilities company
The customer service is good.
Read full review of FireEye Endpoint Security »
Technicalconsult568
product manager at MCS
They have a strong technical support.
Read full review of FireEye Endpoint Security »
Anonymous User
Security, Cloud & Project Manager at a tech services company
The technical support is excellent.
Read full review of Trellix Endpoint Security »
Anonymous User
IT Administrator at a construction company
Customer Service: Customer service responds well. Technical Support: Technical service is also responsive.
Read full review of Trellix Endpoint Security »
Anonymous User
Task Leader at a government
9/10. I've found technical support to be very good and responsive.
Read full review of Trellix Endpoint Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
The technical support is very responsive and fast. They send an email on the same day of the call.
Read full review of FireEye Email Security »
Anonymous User
Cyber Defense Advisor | Founder Executive at a tech services company
I have no complaints. I would rate them a five out of five.
Read full review of FireEye Endpoint Security »
Anonymous User
IT Security Specialist at a financial services firm
The tech support has been superb. You log a call. Sometimes we are in a different time zone when we log a service...
Read full review of Trellix Endpoint Security »
Anonymous User
SOC Services Manager at a healthcare company
Their support is okay. It is not bad.
Read full review of FireEye Helix »
Anonymous User
Deputy Technical Manager (SOC Operations) at a tech services company
My experience was 50/50. Sometimes, it was good. Sometimes, they took some time.
Read full review of FireEye Endpoint Security »
Daniel Son
System Engineer at a tech vendor
I have direct contact with the support at FireEye.com. It's been helpful and responsive with my cases.
Read full review of FireEye Email Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of FireEye Network Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Technical support is good.
Read full review of FireEye Helix »
Anonymous User
IT Risk Management Engineer at a financial services firm
Customer Service: We're very happy with customer service. I can go on to the website and get live chat communication...
Read full review of Trellix Endpoint Security »
Anonymous User
IT Infrastructure Manager at a financial services firm
For day-to-day management and ongoing queries, if ever I didn't have the solution to queries, I would just raise the...
Read full review of Trellix Endpoint Security »
SenITCOn45
IT Senior Consultant at a manufacturing company
Technical support is good. They respond well, and if we send them software that we think is suspicious then they...
Read full review of FireEye Network Security »
Anonymous User
CTO & CISO at a tech vendor
The technical support has been very good. We're quite satisfied with the level of support we get.
Read full review of FireEye Helix »
Shahid Abuareeb
Delivery Manager at Jlogic Innovations
Tech support is not as helpful as they were in the past.
Read full review of Trellix Endpoint Security »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of FireEye Network Security »
Anonymous User
Deputy Technical Manager (SOC Operations) at a tech services company
Technical support is okay. Some issues are resolved quickly. Other issues take more time.
Read full review of FireEye Email Security »

Review 1 of 30

Technical Support

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