Compare Securonix Solutions vs SolarWinds

Securonix Solutions

Based on 39 reviews.

SolarWinds

Based on 403 reviews.

Latest Research

Buyer's Guide

Securonix Next-Gen SIEM vs. SolarWinds Security Event Manager

September 2025

SolarWinds Security Event Manager vs. Securonix Next-Gen SIEM

Updated: September 2025

Buyer's Guide

Securonix Next-Gen SIEM vs. SolarWinds Security Event Manager

September 2025

Securonix Next-Gen SIEM vs. SolarWinds Security Event Manager

Updated: September 2025

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix NTA

Intermountain Healthcare, Pfizer

SolarWinds Security Event Manager

NetSuite, EasyStreet, Legacy Texas Bank, and Energy Federal Credit Union, to name a few.

SolarWinds NetFlow Traffic Analyzer

Oceaneering International, Asia Pacific Network Information Centre, 335th Signal Command, Immofori

Popular Solutions

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

SolarWinds NPM

15 reviews

SolarWinds NetFlow Traffic Analyzer

11 reviews

SolarWinds Server and Application Monitor

9 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

10%

Comms Service Provider

Manufacturing Company

Computer Software Company

10%

Government

10%

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Raja Xabi
Technical Manager at APRAL
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Sorin Gogean
IT Infrastructure Senior Network Technician at Autoliv
I have experience regarding the AD part, but my focus for the last 15 years has been oriented to the network side. My...
Read full review of SolarWinds Network Device Monitor »
Waqas Masood
Assistant Director at Higher Education Commission
I am working in the Higher Education Commission of Pakistan as part of the Pakistan Education Research Network, which...
Read full review of SolarWinds Server and Application Monitor »
Michael Savchenko
Business Developement Manager at I.ua
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT...
Read full review of SolarWinds Hybrid Cloud Observability »
SJ6
Network Security Engineer at a comms service provider
Our primary use case for Kiwi Syslog is for gathering logs necessary for auditing purposes.
Read full review of SolarWinds Kiwi Syslog Server »

Review 1 of 5

Customer Service

Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Umair (Abu Mohaymin) Akhlaque
Group CEO at Flexsolutions
Technical support is okay. The only problem that they have is that last year they had a security hack issue. That is...
Read full review of SolarWinds NPM »
Masud Alam
Manager at Optimum Origens Inc.
On behalf of our organization, we have contacted the support team a few times, and they have been helpful enough. I...
Read full review of SolarWinds Network Configuration Manager »
Jami Ullah
Senior Network Admin at a financial services firm
The current model requiring engagement through a local partner to escalate issues to SolarWinds takes time and could...
Read full review of SolarWinds NPM »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
The technical support is very responsive and relevant. They do a really good level one and two support. They redirect...
Read full review of SolarWinds Web Help Desk »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
Support is very good. You raise a ticket, you get a response, and they're technically good. That's what the main...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Fausto Espinosa
Production manager at Cobiscorp
I found the technical support for SolarWinds Database Performance Analyzer very good.
Read full review of SolarWinds Database Performance Analyzer »
OSSENI Adam
Senior Technical Consultant at ADE Technology Group
The vendor contacted us to inquire about the status of the solution and offered their assistance with the deployment....
Read full review of SolarWinds Network Configuration Manager »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
The support could improve by being quicker.
Read full review of SolarWinds NPM »
Veronica Chaloupka
Data Engineer at a healthcare company
The solution’s technical support is good.
Read full review of SolarWinds Database Performance Analyzer »
Ravi Khanchandani
Founder Director at Techsa Services
The initial support (Level 1) might struggle with DPA issues, but escalated cases receive proper support. There is...
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
Information Services Department Manager at a construction company
The times when I have needed technical support, they have been responsive and able to resolve my issues. I use the...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network Engineer at a comms service provider
Customer Service: 9 out of 10 Technical Support: 10 out of 10
Read full review of SolarWinds NPM »
Anonymous User
Senior Engineer/Network Operations at a financial services firm
They need to improve their response time. Sometimes they take longer than expected. They need to respond quickly...
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Network Systems Engineer at a financial services firm
I rate technical support everywhere from poor to great. Lately, it’s been getting better and better. But in the past,...
Read full review of SolarWinds NPM »
Anonymous User
Director at a consultancy
The technical support is very good.
Read full review of SolarWinds Pingdom »
Anonymous User
Senior Network at a educational organization
Customer Service: I have had very fast response times when dealing with customer service. Technical Support: I have...
Read full review of SolarWinds NPM »
Chandrasekhar Reddy Chennuru
Scientist/Engineer-SG at NRSC
We used the support from SolarWinds Security Event Manager and they are knowledgeable but challenging to get in...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Sr Network Administrator at a recruiting/HR firm
Very seldom. I will contact them directly. Usually, the thing I notice in SolarWinds is you go to the community, it...
Read full review of SolarWinds NPM »
Anonymous User
Network Operation Center Team Leader at a recruiting/HR firm
I would give technical support a rating of 5/10 on a good day. Since going to a Philippine support group, there has...
Read full review of SolarWinds Server and Application Monitor »
Olufemi Adalemo
Chief Technology Officer at Leystel Nigeria Limited
Technical support is good. I have no complaints.
Read full review of SolarWinds Network Configuration Manager »
SumitKumar1
SolarWinds SME at a sports company
I just recently raised an issue with support. Apart from that, I haven't had any issues with NCM. I had issues with...
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Senior Network Engineer at a mining and metals company
SolarWinds NPM technical support is very responsive. They're available by phone, which is a plus.
Read full review of SolarWinds NPM »
ChrisPalmer
IT Infrastructure Analyst at Textron Systems Corporation
Technical support is pretty good. In the few cases we have reached out for any support, they've been pretty...
Read full review of SolarWinds NPM »
JamalleWilson
Remote Network Support Analyst Level 2 at a tech services company
I've never used SolarWinds tech support. We never fully took advantage of that either. The only tech support we use...
Read full review of SolarWinds Passportal »
Anonymous User
Control Department Head of Information Security at a financial services firm
Their technical support is good.
Read full review of SolarWinds NetFlow Traffic Analyzer »
SidneiYokoyama
CISO at LGPDNOW
The support is good, featuring technicians who understand technical issues. There is room for improvement by offering...
Read full review of SolarWinds Kiwi Syslog Server »
Anonymous User
Network Services Manager at a government
We have had really good support. If we have issues then my technical person makes one call and gets help.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Peter Mostert
Technical Support Specialist at a consultancy
Whenever I've had issues, they were able to help me. I had once upgraded from an old version to the current version,...
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Network/NOC Engineer at a comms service provider
Customer Service: Customer service is good. Technical Support: Technical support is very good.
Read full review of SolarWinds NPM »
Anonymous User
Software Engineer at a manufacturing company
There is room for improvement in the support.
Read full review of SolarWinds Network Configuration Manager »

Review 1 of 30

Technical Support

No Data Available

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