Compare Securonix Solutions vs SolarWinds

Securonix Solutions

Based on 39 reviews.

SolarWinds

Based on 422 reviews.

Latest Research

Buyer's Guide

Securonix Next-Gen SIEM vs. SolarWinds Security Event Manager

February 2026

SolarWinds Security Event Manager vs. Securonix Next-Gen SIEM

Updated: February 2026

Buyer's Guide

Securonix Next-Gen SIEM vs. SolarWinds Security Event Manager

February 2026

Securonix Next-Gen SIEM vs. SolarWinds Security Event Manager

Updated: February 2026

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix NTA

Intermountain Healthcare, Pfizer

SolarWinds Security Event Manager

NetSuite, EasyStreet, Legacy Texas Bank, and Energy Federal Credit Union, to name a few.

SolarWinds NetFlow Traffic Analyzer

Oceaneering International, Asia Pacific Network Information Centre, 335th Signal Command, Immofori

Popular Solutions

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

SolarWinds NPM

14 reviews

SolarWinds Server and Application Monitor

9 reviews

SolarWinds NetFlow Traffic Analyzer

9 reviews

Top Industries

Computer Software Company

10%

Manufacturing Company

10%

Comms Service Provider

Financial Services Firm

Manufacturing Company

10%

Government

Financial Services Firm

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Kalyan Kothali
Associate Vice President at a tech services company
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
GANESAN K
Senior Technical Engineer at a security firm
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
Raja Xabi
Technical Manager at a comms service provider
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
NikhilKalwint
Technical Specialist at a recruiting/HR firm
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Manager - Production Database Administration at a tech vendor
My main use case for SolarWinds Database Performance Analyzer is as a database performance monitoring tool. My...
Read full review of SolarWinds Database Performance Analyzer »

Review 1 of 5

Customer Service

Mohammed Nadeem Rais
Lead - Cyber Security at a healthcare company
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at a tech vendor
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at a tech services company
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at a tech vendor
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at a tech services company
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at a tech vendor
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at a tech services company
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at a tech vendor
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at a comms service provider
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Amit Chopra
CEO/Executive Director
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at a tech services company
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Akram Zaki Hussein
System and Network Administrator at a educational organization
I am content with the technical support offered. They are efficient and responsive. I would rate it ten out of ten.
Read full review of SolarWinds Security Event Manager »
Rajendra Karad
Team Leader at a tech services company
I have not experienced the technical support by SolarWinds yet because we have our own team already built for...
Read full review of SolarWinds Service Desk »
Carlos Camargo
Senior Operations Manager at a comms service provider
The technical support is generally excellent, and the support team takes a proactive approach. They offer valuable...
Read full review of SolarWinds Server and Application Monitor »
Vijay Samant
Assistant Manager at a computer software company
I rate the technical support from SolarWinds as ten out of ten.
Read full review of SolarWinds Network Device Monitor »
Masud Alam
Manager at a tech vendor
On behalf of our organization, we have contacted the support team a few times, and they have been helpful enough. I...
Read full review of SolarWinds Network Configuration Manager »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
Support is very good. You raise a ticket, you get a response, and they're technically good. That's what the main...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Rajasekhar Maturi
Technical Lead at a tech vendor
I haven't used the technical support for SolarWinds NetFlow Traffic Analyzer.
Read full review of SolarWinds NetFlow Traffic Analyzer »
OSSENI Adam
Senior Technical Consultant at a tech services company
The vendor contacted us to inquire about the status of the solution and offered their assistance with the deployment....
Read full review of SolarWinds Network Configuration Manager »
Moldir Shynggys
Application Security Analyst at a tech services company
I've previously emailed their support when the system went down and they replied relatively quickly although didn't...
Read full review of Samanage »
Yashokanth Partkunan
Managed Services Engineer at a tech services company
I would rate the technical support by SolarWinds a six. In terms of improving their technical support, it should...
Read full review of SolarWinds IPAM »
Mahmoud Osama
IT System Administrator at a energy/utilities company
Technical support could definitely be better. I have opened a ticket with technical support, but with no response.
Read full review of SolarWinds Kiwi Syslog Server »
KhalidOmer
Data Center Engineer at a retailer
Technical support hasn't been the most reliable. Sometimes it takes them a long time to respond or resolve the...
Read full review of SolarWinds NPM »
Vivek Jaiswal
Manager IT at a manufacturing company
For technical support from SolarWinds, I would rate it around seven out of ten.
Read full review of SolarWinds NPM »
Anonymous User
System Analyst
Customer Service: It’s fantastic. They will give 24/7 service. Technical Support: It’s fantastic again. They are very...
Read full review of SolarWinds NPM »
Anonymous User
Vice President Of Global Operations at a computer software company
We didn't always get the responsiveness that we needed in terms of the level of urgency. If it was something where it...
Read full review of SolarWinds NPM »
Satyam Kumar
Senior Technical Engineer at a consultancy
The technical support services need improvement. It is time-consuming to escalate the issues to the Level 2 engineer....
Read full review of SolarWinds IPAM »
Peter Mostert
Technical Support Specialist at a consultancy
I have contacted technical support once or twice. I logged a ticket and they responded quite promptly, and they tried...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer at a mining and metals company
SolarWinds NPM technical support is very responsive. They're available by phone, which is a plus.
Read full review of SolarWinds NPM »
Anonymous User
Program Manager at a computer software company
We're not happy with SolarWinds' support.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Staff Site Reliability Engineer
Customer Service: Customer service has been excellent and answers are concise and prompt. Technical Support:...
Read full review of SolarWinds AppOptics »
Anonymous User
Enterprise Monitoring Consultant at a insurance company
Other than some occasional delays getting hold of someone in the telephone queue, technical support is good for the...
Read full review of SolarWinds NPM »
Sameer Gangan
‎IT Consultant at a consultancy
Technical support for this solution is good. We have had no problems with them.
Read full review of SolarWinds Security Event Manager »
Anonymous User
SCCM Remediation Specialist at a energy/utilities company
Customer Service: 8/10. Technical Support: 6/10.
Read full review of Dameware Remote Support »
Wahyu Krisnamukti
Network Administrator at a insurance company
We had contact with SolarWinds regarding the implementation, and they were helpful.
Read full review of SolarWinds NPM »
Anonymous User
Senior Manager - Global Network Ops
Customer Service: Customer service is very good. Technical Support: Good technical support. There is an active online...
Read full review of SolarWinds NPM »
Anonymous User
Senior System Engineer at a tech company
The technical support is good.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
IT Director at a construction company
At times, it’s been difficult to get through. However in the past twelve months, they have reformed their ways and...
Read full review of SolarWinds Virtualization Manager »
MarcusFlorido
Senior Network Engineer at a government
I find their customer service and support satisfactory. I would rate it nine out of ten.
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Managing Director at a consultancy
There are issues with newer features so it can take a long time to adjust. The solution is in bad shape because of...
Read full review of SolarWinds NPM »
Rick McClure
Technical Operations & Management Professional at a construction company
When you get them on the phone, they're good. It could sometimes be tough to connect with them. Sometimes, you find...
Read full review of SolarWinds Security Event Manager »

Review 1 of 30

Technical Support

No Data Available

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