Compare Securonix Solutions vs ServiceNow

Securonix Solutions

Based on 39 reviews.

ServiceNow

Based on 496 reviews.

Overview

Information Not Available

ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.

Sample Customers

Securonix SOAR

Intermountain Healthcare, Pfizer

ServiceNow Security Operations

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Popular Solutions

Securonix Next-Gen SIEM

12 reviews

Securonix UEBA

1 reviews

ServiceNow

31 reviews

ServiceNow Now Platform

23 reviews

ServiceNow Discovery

19 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

12%

Comms Service Provider

Manufacturing Company

Financial Services Firm

13%

Computer Software Company

12%

Manufacturing Company

10%

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Ayobanji Iluyomade
IT Service Performance Manager at MTN
ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM.
Read full review of ServiceNow Discovery »
Shafqat Paracha
General Manager at sPerception IT
The use case for ServiceNow was that one of our clients was using some other tools for the ticketing system, which...
Read full review of ServiceNow »
Ankitnilkanth Gosavi
Works
I am working on incident management, service management, and change management. We work on SLAs and handle service...
Read full review of ServiceNow Customer Service Management »
AbhijitKelkar
Delivery Head at Emergys Mexico
I work as an implementation partner for ServiceNow ( /products/servicenow-reviews ), using INTELLIBOT (...
Read full review of INTELLIBOT »
Shadab Hussain
Architect at Mindsprint
The main use cases of ServiceNow Strategic Portfolio Management are project management and resource management. For...
Read full review of ServiceNow Strategic Portfolio Management »

Review 1 of 5

Customer Service

Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Karthik Kambhampti
Solution Director - Service Management at Microland Limited
The solution is an evolving strategic portfolio manager. It is part of an evolving landscape. Every organization has...
Read full review of ServiceNow Strategic Portfolio Management »
Massimo Boano
Chief Operating Officer at Solve.It
Technical support for ServiceNow was perfect. They provided a very high level of support.
Read full review of ServiceNow CMDB »
Romy Bajaj
IT BRM - Business Operations and Functions at Pernod Ricard
The customer support team regularly engages with us. We know a few people by name. Otherwise, they have a backend...
Read full review of ServiceNow Now Platform »
Nikhil Gohil
Solution Engineer - Digital Platform | Mobile at British American Tobacco
I have not contacted ServiceNow support personally, but my team has a dedicated team that reaches out when necessary.
Read full review of ServiceNow »
Vishal-Kumar
Solutions Architect at NEC Corporation
The support has been effective in resolving issues when they arise.
Read full review of ServiceNow Security Operations »
Asvinth Saravanan
Technical Project Manager at Standard Chartered Bank
The inter-reporting team did an excellent job at support but the tool has now been sold to ServiceNow and the...
Read full review of INTELLIBOT »
Rahul Raman
Change Manager at SAP
I have not directly interacted, however, we have a dedicated team for this purpose.
Read full review of ServiceNow Customer Service Management »
Vishal Savajiani
Senior Analyst at DXC Technology
Three or four years back when I needed some support from ServiceNow's support team, I found them to be quite...
Read full review of ServiceNow Discovery »
YashShah
Sr Software Developer at a university
I didn't get a chance to engage with the technical support for the ServiceNow Now Platform.
Read full review of ServiceNow Now Platform »
Nureni Jimoh
ServiceNow ITSM/ITOM/SAM/CMDB Technical and Implementation Consultant at Doublelight Technology Limited
We haven't had any issues with technical support. We are satisfied with the level of service on offer.
Read full review of ServiceNow »
Ambar Pradhan
Lead Business Analyst at Orange
Tech support has not been approached much.
Read full review of ServiceNow Customer Service Management »
Servdeskpredict67
Service Desk and Prediction Manager at a consultancy
I don't deal directly with their technical support. We have a dedicated team to handle everything related to...
Read full review of ServiceNow Strategic Portfolio Management »
Anonymous User
Vice President at a financial services firm
My company's development team takes care of the product, but I think the product's support is also good. I rate the...
Read full review of ServiceNow Now Platform »
Srinivasa Rao Durga
Sr. Developer at a computer software company
The support from the vendor could improve. When we have an issue we speak to the agent in circles causing delays....
Read full review of ServiceNow Discovery »
Anonymous User
Domain Specialist Team Leader at a retailer
The solution’s technical support is fine.
Read full review of ServiceNow »
Anonymous User
ServiceNow Consultant at a tech services company
The customer service and support are okay.
Read full review of ServiceNow Orchestration »
Dele Fakinlede
IT Systems Analyst Lead
I would rate technical support at seven or eight out of ten. They are pretty much on time. They're willing to help.
Read full review of ServiceNow »
Tapan Kumar
Solution consultant at smithen nephew
The solution's technical support is excellent. We can create a ticket and, in a matter of hours, especially if it is...
Read full review of ServiceNow CMDB »
Anonymous User
Manager at a manufacturing company
Technical support is very supportive. If there is a challenging case, then they work around the clock to solve it....
Read full review of ServiceNow Strategic Portfolio Management »
Ankitnilkanth Gosavi
Works
The technical support is good, but there are very few people who understand the technicalities and background...
Read full review of ServiceNow Customer Service Management »
Anonymous User
Director of Cloud Services at a tech services company
Their technical support is good. They also have a very good forum and blog through which we can share experiences...
Read full review of ServiceNow »
Anonymous User
Senior Specialist at a tech services company
Customer Service: Very prompt and efficient customer service. Technical Support: Very good.
Read full review of ServiceNow »
Vinod Kanna
Software Development Manager & UX / UI enthusiast at Accelya World SLU
We have a local vendor who assists us with technical support. They provide good assistance.
Read full review of ServiceNow »
Anonymous User
ITSM Consultant
Support is good. We have an in-house specialist, and if they have a workaround, we will use that. But sometimes we'll...
Read full review of ServiceNow CMDB »
Anonymous User
Delivery Manager at a computer software company
I haven't needed to contact customer support. We have our own team that maintains it.
Read full review of ServiceNow Now Platform »
Idan Harel
Managing Director at a tech services company
Quick, friendly, and efficiently responsive customer support.
Read full review of ServiceNow »
Anonymous User
ServiceNow Developer / Analyst / Administrator
I have interacted with the technical support of ServiceNow only twice. It is very easy to contact them. You log into...
Read full review of ServiceNow CMDB »
Anonymous User
Lead Program Manager (Enterprise Architecture) at a insurance company
I wasn't on the support team. I am on the architecture team, but as far as technical insights go, and to help make...
Read full review of ServiceNow »
Shafqat Paracha
General Manager at sPerception IT
I would rate the technical support of ServiceNow a six on a scale of 1 to 10, where 10 is the best. It is not...
Read full review of ServiceNow »
Anonymous User
Senior Tools Engineer at a computer software company
In our experience with technical support, we found that first-level support is pretty mediocre and second-level...
Read full review of ServiceNow »

Review 1 of 30

Technical Support

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