Compare SAP vs UiPath

SAP

Based on 873 reviews.

UiPath

Based on 527 reviews.

Latest Research

UiPath Process Mining vs. SAP Signavio Process Intelligence

Updated: July 2022

SAP Signavio Process Intelligence vs. UiPath Process Mining

Updated: July 2022

Sample Customers

SAP Contextor

BNP Paribas, Societe Generale, Kabel Deutschland, Orange, Carrefour

SAP Signavio Process Intelligence

NBN, T-System, Transurban, Audi BKK, Taifun, Met Office, Esquel Group, Sivantos, Consensus, Sirona

UiPath

Airbus, Bank of America, Berkshire Hathaway, Chevron, CVS Health, DHL, General Electric, Google, Lufthansa, NASA, NTT, Orange, Philips, Singtel, Spotify, The Home Depot, Toyota, Uber, United Airlines, UnitedHealth Group, Wells Fargo

UiPath Process Mining

Lotte Corporation, LexisNexis Risk Solutions, Sunway Group, Deloitte, Heritage Bank

Popular Solutions

SAP S4HANA

47 reviews

SAP ERP

46 reviews

SAP BusinessObjects Business Intelligence Platform

34 reviews

UiPath

161 reviews

UiPath Process Mining

46 reviews

Top Industries

Computer Software Company

26%

Comms Service Provider

21%

Manufacturing Company

Energy/Utilities Company

Computer Software Company

24%

Comms Service Provider

23%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Patryk Golabek
CTO at Translucent Computing Inc
We are a software development company and we have a lot of experience with different tools, including SAP Crystal...
Read full review of SAP Crystal Reports »
MatteoSchirru
C&D Strategy Consultant at Deloitte Risk Advisory
I work in the digital strategy field for a financial services client. I mainly use Ariba to collect information and...
Read full review of SAP Ariba Procurement »
Anonymous User
Senior SAP Basis Consultant at a manufacturing company
We use this solution for master data objects. We just basically install it and tune it and run it.
Read full review of SAP Data Governance »
Mart Rentoria
Innovation and Technology Head at APPTech Experts
The clients we have for SAP Business ByDesign are mostly in education centers.
Read full review of SAP Business ByDesign »
Anonymous User
Sap Grc Security Architect at a tech services company

Read full review of SAP Customer Identity and Access Management »

Review 1 of 5

Nilesh Pawar
Director - Cloud Architecture at a computer software company
There are multiple use cases. For example, we have automated shipping process for the operations department,...
Read full review of UiPath Process Mining »
Anonymous User
RPA Developer at a consultancy
I started my RPA journey as a developer, and I first heard about UiPath as a low-code, drag-and-drop automation...
Read full review of UiPath »

Review 1 of 2

Customer Service

VishalGuthula
Sr. Software Engineer at a tech company
The tech support is pretty good.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Param T
SAP Enterprise Solution Architect at a tech services company
Excellent.
Read full review of SAP HANA »
Anshuman Bansal
Head - SAP & Digital Transformation at a financial services firm
The technical support is as you would expect and could be improved.
Read full review of SAP ERP »
Fatih Güner
SAP PP Consultant at Spectrum
SAP's documentation is really good.
Read full review of SAP S/4HANA Cloud »
AndriiBelinskyi
Head of IT at New Products
I have not had any direct contact with SAP technical support. Our support is provided by the partners.
Read full review of SAP Business One »
Popoola Adams
Director at a tech services company
I work for an SAP partner company. We were the first SAP BusinessObjects partners in Nigeria, which is where I'm...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Kumar Saurav
Director - SAP BTP at Incture
SAP has improved greatly in terms of technical support. Based on input from various companies, including us, they...
Read full review of SAP Cloud Platform »
Fraven Ang
Manager, Data Architecture at DFS Singapore Pte Ltd
The technical support is good and they reply promptly. They also have information online. I'm happy with the support.
Read full review of SAP PowerDesigner »
Anonymous User
Project and IT Architecture Manager at a security firm
I have had no problems with tech support. Most of the issues were related to licensing problems. For bugs, we got...
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
Manager, Development, SAP Solutions at a retailer
We use the support when we need it but we have quite good capabilities ourselves. If we're having some challenges...
Read full review of SAP HANA »
Anonymous User
SAP Enterprise Services Specialist at a tech services company
We've reached out to technical support in the past. We reach out when there are some bugs or some specific issues on...
Read full review of SAP BW4HANA »
Anonymous User
Associate Consultant at a consultancy
Technical support typically caters to us if any of the server systems are down. Otherwise, technical support,...
Read full review of SAP Data Services »
Anonymous User
Head of BI and Analytics at a manufacturing company
The technical support is good, I am satisfied.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Richard Pitsnogle
Lead Technical Specialist at a financial services firm
An eight out of 10.
Read full review of SAP IQ »
Anonymous User
Manager - Business Intelligence, Business Relationship Manager at a manufacturing company
We are satisfied with the technical support.
Read full review of SAP ERP »
Anonymous User
Microsoft Nokia Service Manager at a comms service provider
Customer Service: I would give customer service a rating of 4.5/5. Technical Support: Technical support is good. I...
Read full review of SAP Crystal Reports »
Anonymous User
SAP Jam Consultant
Technical support is good. Product manuals are good to excellent as well.
Read full review of SAP Jam »
Ehab-El Hagar
Chief Executive Officer at Asis
We were only demoing the product and therefore did not really use technical support.
Read full review of SAP Cloud Platform »
Anonymous User
User at a pharma/biotech company
Customer Service: Their customer service is average. Technical Support: Their technical support is average.
Read full review of SAP SuccessFactors Learning »
Anonymous User
Project and Service delivery Manager at a tech services company
The technical support of SAP really depends on where your ticket is resolved. Sometimes you are lucky and you get an...
Read full review of SAP S4HANA »
Anonymous User
Business Intelligence Consultant at a tech services company
Customer Service: On a Scale of 1-5, I would give them 3. Technical Support: On a Scale of 1-5, I would give them 3.
Read full review of SAP Data Services »
Anonymous User
Senior SAP Basis Consultant at a manufacturing company
Technical support is good. We have not had any issues in this area.
Read full review of SAP Data Governance »
Anonymous User
Head of BI and Analytics at a comms service provider
Technical support has been relatively helpful in the past.
Read full review of SAP Business Warehouse »
Anonymous User
SAP Technical Director at a tech services company
The technical support is okay, although it can be improved because sometimes it takes too long to get the correct...
Read full review of SAP BW4HANA »
Anonymous User
Technology Lead at a tech services company
Yeah. The support needs much improvement. I would rate them a six out of 10.
Read full review of SAP IQ »
Anonymous User
Managing Director at Blue Phakwe Consulting
Customer Service: The level of service has been satisfactory for now, since we can access information from both SAP...
Read full review of SAP BusinessObjects EPM [EOL] »
Anonymous User
Integration Architect
We have never needed to contact their technical support.
Read full review of SAP Cloud Platform »
Anonymous User
Sr. Manager IT at a consumer goods company
I've experienced both the functional side and the technical side. They are good, I have explored a few things about...
Read full review of SAP ERP »
Anonymous User
Data Lead at a comms service provider
I've never personally dealt with technical support. It's the IT team that usually handles any problems. The CVO...
Read full review of SAP Master Data Governance »
Anonymous User
HCM Solution Architect, SAP and SuccessFactors at a tech services company
Technical support is 7/10.
Read full review of SAP SuccessFactors »

Review 1 of 30

Sumesh Velu
RPA Specialist at a comms service provider
Traditional support for the RPA is great. In terms of the help that we are getting, if we end up with some issues,...
Read full review of UiPath »
Amin Kamali
RPA Solution Architect / Project Manager at Ariamehrgan Information Technology
In terms of technical support, I do not have the opportunity to speak with them, as we are in Iran, and, due to...
Read full review of UiPath »
Manmohit Luthra
RPA Financial Systems Analyst at a manufacturing company
UiPath support is amazing. We talk with someone on a weekly basis. They suggested we use UiPath technical support as...
Read full review of UiPath »
Balakumar Mannarsamy
User at Optisol
It has the best service.
Read full review of UiPath »
Manish Kc
RPA Program Lead at Mercy Health Corporation (Data)
We do not have a lot of experience with them but whenever we reached out to them they helped and directed us.
Read full review of UiPath »
Veera Appana
Associate Consultant at Capgemini
I have been in contact with technical support in the past, and I would rate them a ten out of ten. They respond very...
Read full review of UiPath »
Nico Thumm
RPA Developer at a construction company
Their tech support replies quite quickly. But when we had technical problems, most of the time, we had to have...
Read full review of UiPath »
Marti Pomes
Senior RPA Developer at a mining and metals company
We have mixed reviews for the technical support and depending on the topic, they will answer faster or slower, more...
Read full review of UiPath »
Pranjal Saxena
Sr. Analyst at a energy/utilities company
Their support is very proactive. When we reach out to them, they fix our problem within a day. We can also use the...
Read full review of UiPath »
David Hunter
Strategic Project Manager at Ericcson
The technical support is very good. They are knowledgeable. I always find the right person. It is probably the best...
Read full review of UiPath »
Guhan Eshwar
Assistant Manager at FirstSource Solutions Ltd.,
If you don't find a solution in the Community Forum, you can raise a technical support ticket with UiPath. The...
Read full review of UiPath »
Henrik Leisted
Senior Research Associate at Novozymes
I haven't used UiPath's technical support. The UiPath Academy is good. I started there and learned how to use the tools.
Read full review of UiPath »
Jorge Medina Carbonell
Robotic Process Automation Consultant at a tech services company
I would rate the technical support an eight out of ten. The reason for my rating is that I have been waiting since...
Read full review of UiPath »
Geetishree Rao
RPA UIPath Trainee at a non-profit
I use the forum for any queries. I didn't face user technical problems for any robots that I am using. I have not...
Read full review of UiPath »
Murli Manohar.K
RPA Developer at a tech services company
At a certain point, we needed support from UiPath. The solution can be integrated with ABBYY. Getting an AABBYY...
Read full review of UiPath »
Mukesh Kala
Application Development Senior Analyst at a tech services company
I have not contacted UiPath via the contact center. The firm I'm working for has a center of excellence. We do not,...
Read full review of UiPath »
Peter Nielson
RPA Developer at EWII
We started out by going through the few basic certifications which were in the UiPath Academy a year ago, though...
Read full review of UiPath »
Sandeep Alexander Goni
Chief Technology Officer at a consultancy
I feel customer support can be improved a little bit. I raise service requests day in and day out with UiPath....
Read full review of UiPath »
Anonymous User
Software Development Engineer at a tech vendor
Their support system is very good. If you have a problem and you reach out to their support system, they are quick to...
Read full review of UiPath »
Anonymous User
Director, Data & Analytics, Intelligent Automation, ASSA ABLOY Americas at a construction company
Over the past two years, I've reached out to them maybe twice.
Read full review of UiPath »
Anonymous User
Developer at a financial services firm
Technical support has been very accommodating. In fact, they'll be on site to help us overcome some of the challenges...
Read full review of UiPath »
Anonymous User
Program Manager at a government
We are working closely with the UiPath technical team because we are pioneering putting this infrastructure on the...
Read full review of UiPath »
Anonymous User
Solution Architect at a engineering company
The technical support for this solution is pretty good. Whenever we had trouble they were always there.
Read full review of UiPath »
Anonymous User
Application Development Specialist at a tech services company
I would rate the technical support between seven and eight out of ten. In general, we express whatever concerns we...
Read full review of UiPath »
Anonymous User
User at a consultancy
My suggestion is to use the forums at https://forum.uipath.com/
Read full review of UiPath »
Anonymous User
User at a healthcare company
Technical support has been great. We usually get answers within hours of a request. I thought we were on the premium...
Read full review of UiPath »
Anonymous User
Head of Automation at a retailer
I have only used technical support once and my experience with them was not good. That was during our two-week outage.
Read full review of UiPath »
Anonymous User
Consultant at a financial services firm
I would rate our experience with technical support a five out of five. Whenever I needed help on the infrastructure,...
Read full review of UiPath »
Anonymous User
Solution Architect Support Manager at a financial services firm
The technical support is actually pretty good. We worked a lot with our CSM (Customer Service Management). They are...
Read full review of UiPath »
Robert Runarssoj
CISO at Siminj
The technical support has been good to work with for the few cases that we had to raise.
Read full review of UiPath »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.