Compare SAP vs SymphonyAI

SAP

Based on 1647 reviews.

SymphonyAI

Based on 6 reviews.

Sample Customers

SAP BusinessObjects Business Intelligence Platform

SRAM, Kennametal, Fairfax Water, British American Tobacco, Velux, and FedEx.

SAP Analytics Cloud

Live Oak Bank

SAP Analytics Hub

STIB-MIVB

1010data

Nespresso, Rite Aid, Wegmans, Allegiance, Dollar General

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

8 reviews

SymphonyAI IT Service Management

1 reviews

Top Industries

Manufacturing Company

12%

Computer Software Company

Financial Services Firm

Comms Service Provider

Manufacturing Company

10%

Construction Company

Comms Service Provider

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at AutoSoft Dynamics Pvt Ltd
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

No Data Available

Customer Service

Veerender Kumar
Product Owner at Software Technology
My team was involved with the support and they could improve by being faster.
Read full review of SAP ERP »
Fadhil Maulana
ERP Analytics Coordinator at PT. Hutama Karya
Technical support is provided by our SAP HANA partner, and I would rate it at eight out of ten.
Read full review of SAP HANA »
Andrews Raj
Vice President at Chain-Sys Corporation
Sometimes, we get fast responses from the solution's technical support. However, the technical support team's...
Read full review of SAP HCM »
Chakrapani Mishra
Practice Head at Arete Global
The customer service and support were good. However, there were some tickets in 2020 that were important to be...
Read full review of SAP Business ByDesign »
Muharrem Iseri
Managing Partner at a tech services company
Technical support is decent, though the response time and quality could be better.
Read full review of SAP PowerDesigner »
RAUL PAHUARA
Deputy IT Project Manager at Volcan Compania Minera SAA
For support, I have a local partner.
Read full review of SAP BW4HANA »
Rajnikant Verma
SAP S4 Hana Solution Architect / Presales at Tech Mahindra Limited
SAP now comes with BTP (Business Technology Platform) to provide technical support and development services, which is...
Read full review of SAP HANA Enterprise Cloud »
AhmedHaridy
Managing Director at Emkan
The tool's technical support is fast.
Read full review of SAP IT Operations Analytics »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
Regarding technical support, after a recent licensing issue caused a temporary halt, we realized the importance of...
Read full review of SAP PowerDesigner »
Bhupesh Akkineni
Project Manager at a tech services company
We are satisfied with the technical support from SAP because when we reached out, we were able to get very good...
Read full review of SAP Analytics Cloud »
RamasamyTelungupalayam
Product Manager - ERP Analytics and BI at Haleon
Customer service and support are generally good, but not the best. I would rate them around seven or eight.
Read full review of SAP Analytics Cloud »
Zonaid Zonaid
SAP Associate Consultant FICO at Fusion Infotech Limited
Technical support is very helpful and I rate it an eight out of ten.
Read full review of SAP S/4HANA Cloud »
Shaik Abdul Khadar
Chief Executive Officer at a tech services company
The solution's technical support can be expensive. If you pay the support team, the support team will offer you...
Read full review of SAP BW4HANA »
Sara Kadry
HR Digital Transformation Senior Manager at Integrated Diagnostics Holdings PLC
Sometimes the tech support is good and they have quick responses, and sometimes we face delays in the response. I...
Read full review of SAP HCM »
Nisha Kannake
Pre-Sales at Cloud4C Services
I'm satisfied with the SAP SuccessFactors knowledge base and support.
Read full review of SAP SuccessFactors »
SarahBullen
Head of Business Analysis, Technology & Digital Products at a media company
Signavio support helped us with our initial setup and a couple of times when we had issues with downtime. They have...
Read full review of SAP Signavio Process Manager »
Anonymous User
Group Learning and Development Specialist at a manufacturing company
I have contacted the solution's technical support, and I feel that though they are professional, they weren't very...
Read full review of SAP SuccessFactors Learning »
Anonymous User
Senior Application Analyst at a healthcare company
Customer Service: Customer service was great I had a couple questions and they walked me thru it quick and easy....
Read full review of SAP Crystal Reports »
Anonymous User
BI | Analytics | Insights | Leadership | Digital | Visualization Composer| Strategy | Design Language | BI Rehab
The tech support is very good.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Data Architect at a government
The technical support for this solution is good. When we developed the instructions, we had meetings with them and...
Read full review of SAP PowerDesigner »
Anonymous User
SAP BW/BOBJ Solution Architect/Developer/Administrator at a non-tech company
SAP has been providing support that we need based on the severity of issue that we face. Sometime, it is not the way...
Read full review of SAP Business Warehouse »
Anonymous User
SAP Hybris Consultant at a tech services company
They have a team for support. We had some cases where we needed some answers from technical support; they were happy...
Read full review of SAP Commerce Cloud »
Anonymous User
EAM Executive at a educational organization
I haven't connected with support because we're using it for an in-house project. We installed it and work on it...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
SAP EIM Practice Head - MDG, DS, IS, HANA, Cransoft, DSP at a tech services company
I have found them to be very helpful.
Read full review of SAP Master Data Governance »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
Regarding SAP support, I have raised many support tickets but did not receive adequate support. It took more than...
Read full review of SAP BW4HANA »
David Mbugua
Group General Manager-ICT at a consumer goods company
The customer service is excellent, whereas the technical support is not among the best but we managed.
Read full review of SAP HANA »
Anonymous User
Business System Analyst at a tech services company
Good support is available via consultants.
Read full review of SAP Data Services »
LIN WEN
Chief Executive Officer at AVIC software & Service
Technical support is pretty good. SAP doesn't respond immediately, but they deal with the most critical issues.
Read full review of SAP BW4HANA »
Johannes Bacher
Application Architecture at Independent Consultancy
My experience with SAP's technical support varies a lot. It depends on the person handling the ticket; if you are...
Read full review of SAP S/4HANA Cloud »
Mostafa Ali
BI Lead Consultant at Intercom Enterprises
I am satisfied with SAP's technical support team; they provide very good support.
Read full review of SAP Analytics Cloud »

Review 1 of 30

Abhilash Sherkane
Practitioner - Service Management at Peristent Systems
The product's technical support team's response time could be better. It takes a long time and needs a lot of...
Read full review of SymphonyAI IT Service Management »
Abhishek Bhosle
IT Specialist at Tata AIA
Their technical support team is good. They provide the solution and answer all the queries when you contact them, but...
Read full review of SymphonyAI IT Service Management »
Abhishek Bhosle
IT Specialist at Tata AIA
We used to raise concerns to the tech support team. It was okay. Sometimes, there was a delay. But other times, it...
Read full review of SymphonyAI IT Service Management »
AbhilashSherkane
Senior Practitioner at a outsourcing company
Technical support takes too long for any issues to get resolved, and that created a lot of frustration. Any issue...
Read full review of SymphonyAI IT Service Management »

Review 1 of 4

Technical Support

No Data Available

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