Compare SAP vs SymphonyAI

SAP

Based on 1527 reviews.

SymphonyAI

Based on 5 reviews.

Sample Customers

SAP BusinessObjects Business Intelligence Platform

SRAM, Kennametal, Fairfax Water, British American Tobacco, Velux, and FedEx.

SAP Analytics Cloud

Live Oak Bank

SAP Analytics Hub

STIB-MIVB

1010data

Nespresso, Rite Aid, Wegmans, Allegiance, Dollar General

Popular Solutions

SAP S/4HANA

64 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

16 reviews

SymphonyAI IT Service Management

2 reviews

Top Industries

Manufacturing Company

12%

Computer Software Company

11%

Educational Organization

10%

Financial Services Firm

15%

Manufacturing Company

15%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
For SAP HANA, my first project involved migrating from SAP HANA to BW due to cost concerns. The client requested...
Read full review of SAP HANA »

Review 1 of 5

Abhishek Bhosle
IT Specialist at Tata AIA
We mainly used it as a ticketing tool for our IT services. It wasn't bad, but the reporting wasn't great, which is...
Read full review of SymphonyAI IT Service Management »

Review 1 of 1

Customer Service

Vinay Lohakare
SAP Technical Architect at a tech vendor
You would always raise a P1 when you need a quick response. If it's not P1, then there is a delay in response. So if...
Read full review of SAP Business Warehouse »
Roberto Vrito
SAP Infrastructure Consultant at Equatorial Energia S.A.
The technical support team has been responsive and helpful, addressing issues and providing solutions promptly...
Read full review of SAP S/4HANA Cloud »
AnilKumar43
Analytics Practice at INFRABEAT TECHNOLOGIES PVT LTD
The customer support is quite good. I haven't experienced any issues getting solutions or fixes when needed. They...
Read full review of SAP Analytics Cloud »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
SAP support provides resolves all our problems, but the response time is slower than our customers expect. Maybe it's...
Read full review of SAP S/4HANA »
SumitKhanna
Process Excellence Head at Indian Institute of Management Indore
The technical support is prompt in their responses.
Read full review of SAP Signavio Process Intelligence »
Shahzad Ashraf
Head IT at Qarshi industries pvt ltd
As part of our company, we engage with technical support as consultants and a response is obtained in three to four...
Read full review of SAP S/4HANA »
Cirvesh-Daga
Director at T-Systems International GmbH
At our company, we are satisfied with the tech support. I believe service providers like SAP are always willing to...
Read full review of SAP S/4HANA »
FranciscoSantos
Director at Pixel Studio PTY
The support classifies your incidents as low priority, medium priority, and high priority. Usually, I am classified...
Read full review of SAP Data Services »
Ketty Mondoringin
Talent Acquisition, Rewards, and HR Digitalization Department Manager at PT. Chandra Asri Petrochemical Tbk.
I have contacted the technical support for the solution. The response from the solution's technical support was fast....
Read full review of SAP SuccessFactors »
Samuel Kowontan
BI Analytic at Uac Of Nigeria PLC
The solution's deployment is still in the development phase, and we have yet to go live. Therefore, I have yet to...
Read full review of SAP S/4HANA »
Anonymous User
Director & Co-Owner at a tech services company
So far, we've been able to resolve most of the issues on our own. Their support is average. It is not great, but it...
Read full review of SAP Analytics Cloud »
SridharSelvam
Practice Head at ERP Logic
We have, on occasion, contacted SAP for some of the issues we've had and they then forward it to the technical...
Read full review of SAP Analytics Cloud »
Gergana Dimitrova
Security Consultant at a consultancy
SAP Identity Management has very good technical support. I'm rating the support a five on a scale of one to five.
Read full review of SAP Identity Management »
AhmedAbdelhady
Executive Manager & CO. Founder at Phoenix Consulting
It is easy to contact technical support and get help. Within the license model, you are paying 22% of your license...
Read full review of SAP HCM »
CSD174561
Chief of Systems Development at a non-tech company
We haven't used technical support in about two years so I don't think I can give a fair answer to this question.
Read full review of SAP Business Warehouse »
Anonymous User
Senior BI Consultant at a tech consulting company
Customer Service: Customer service for the most part is good and a part of that may be due to the size of the...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Data Science Manager at a comms service provider
I am not so satisfied with the technical support because I am opening cases but it's taking too much time.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Business System Analyst at a tech services company
Good support is available via consultants.
Read full review of SAP Data Services »
Micky Ba
SAP technical consultant at N
The technical support team is very professional.
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
ERP Auditor at a construction company
Something which would be helpful to management and, from our vantage point as a user, would be to see a simple...
Read full review of SAP Business One »
Anonymous User
SAP Process Orchestration Team Lead at a retailer
Technical support is fantastic. We've had some specific requirements for our situation and SAP basically did the...
Read full review of SAP Process Orchestration »
Anonymous User
Solution Architect - SAP Banking at a financial services firm
We are satisfied with technical support.
Read full review of SAP Process Orchestration »
KarthickVadivelu
Data Migration Specialist at a retailer
The technical support is good, but it is a time-consuming process. They also have their protocol, process, and...
Read full review of SAP Data Services »
Azzedine Allouache
GLOBAL ERP (SHIFT) Logical design and Technical Integration Lead at Sanofi
I have been in touch with technical support and I think that it can be improved. It's quite inefficient.
Read full review of SAP ERP »
Peter Vlekkekn
Team leader and Data / Information Architect at a tech services company
We've never contacted SAP's technical support. I don't have any direct experience with them.
Read full review of SAP PowerDesigner »
Vighneshwar Sankolli
Consultant SAP BODS at GyanSys Inc.
My company has a connection with SAP's support team. In my company, we can reach out to SAP's support team if we face...
Read full review of SAP Data Services »
Anonymous User
SAP Hybris Consultant at a tech services company
They have a team for support. We had some cases where we needed some answers from technical support; they were happy...
Read full review of SAP Commerce Cloud »
Fazle Rabbi
CRM administrator at a manufacturing company
I would rate SAP CRM tech support an eight out of ten. I am satisfied with their response time and quality.
Read full review of SAP CRM »
Anonymous User
Partner & SAP Netweaver Solution Architect at a tech services company
Since early on, I never needed a lot of support from SAP because their solution is stable. Probably the first time we...
Read full review of SAP Process Orchestration »
Anonymous User
Associate Solution Architect at a tech services company
I have not had the chance to directly connect to the technical team for the cloud system. However, I have interacted...
Read full review of SAP Cloud Platform »

Review 1 of 30

Abhilash Sherkane
Practitioner - Service Management at Peristent Systems
The product's technical support team's response time could be better. It takes a long time and needs a lot of...
Read full review of SymphonyAI IT Service Management »
Abhishek Bhosle
IT Specialist at Tata AIA
We used to raise concerns to the tech support team. It was okay. Sometimes, there was a delay. But other times, it...
Read full review of SymphonyAI IT Service Management »
Abhishek Bhosle
IT Specialist at Tata AIA
Their technical support team is good. They provide the solution and answer all the queries when you contact them, but...
Read full review of SymphonyAI IT Service Management »

Review 1 of 3

Technical Support

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