Compare SAP vs Splunk

SAP

Based on 1647 reviews.

Splunk

Based on 988 reviews.

Latest Research

Buyer's Guide

SAP IT Operations Analytics vs. Splunk Enterprise Security

March 2026

SAP IT Operations Analytics vs. Splunk Enterprise Security

Updated: March 2026

Buyer's Guide

SAP IT Operations Analytics vs. Splunk AppDynamics

March 2026

SAP IT Operations Analytics vs. Splunk AppDynamics

Updated: March 2026

Sample Customers

SAP Lumira

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP BusinessObjects Design Studio

Wipro, Tetra Pak, MIGROS

SAP BusinessObjects Dashboards

Jebsen & Jessen

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk AppDynamics

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers

Splunk Cloud Platform

Mindtouch

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

8 reviews

Splunk Enterprise Security

160 reviews

Splunk AppDynamics

36 reviews

Splunk Observability Cloud

47 reviews

Top Industries

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at AutoSoft Dynamics Pvt Ltd
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Shamim Alsharif
Performance Test Engineer at TANIM CONSULTING, LLC
We use real-time application monitoring for financial applications, basically API testing. Our software runs on Red...
Read full review of Splunk AppDynamics »
Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Shiboo Suren
Manager cybersecurity at Hexion Inc.
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »
DhirendraSingh2
Senior Consultant at a consultancy
I work in the telecommunication domain where we manage routers, WLAN services, and various other services from which...
Read full review of Splunk ITSI (IT Service Intelligence) »

Review 1 of 5

Customer Service

Asim Nilose
COO at INDIBA
We have been satisfied with the technical support.
Read full review of SAP Business One »
Tariq Taj
Data Engineer at NDIS
Customer service is reasonable, not great.
Read full review of SAP CRM »
Oswaldo Ruette
Project manager at Acsys Consulting
We provide support, maintenance, and operation continuity for our clients.
Read full review of SAP Portfolio and Project Management »
Ritesh Durvasha
Senior consultant at a consultancy
The technical support is good.
Read full review of SAP BW4HANA »
Imran Hafeez
Manager IT at a educational organization
Technical support from SAP is very good, and I would rate it nine out of ten.
Read full review of SAP HCM »
Vasu Narasimha
Founder & CEO at BluTech Talent Plus LLP
The technical support capabilities are very strong. When we have any technical issues with the solution the...
Read full review of SAP SuccessFactors »
ShahidAhmed
Customer Success Executive at Thal Limited
Before getting support from TMC, my company used to get support from SAP Pakistan. Within the company, my team is...
Read full review of SAP HANA »
Chakrapani Mishra
Practice Head at Arete Global
The customer service and support are good.
Read full review of SAP S/4HANA »
Hisham Ismail
Director of Operations of Support / co CEO at Snag Free
SAP's technical support is fine but could be a bit more responsive, speed-wise, and could improve in some specialized...
Read full review of SAP S/4HANA »
Prabhu Reddy
SAP Practice Manager at GyanSys Inc.
I have had good responses from the support. I rate the support from SAP HANA a ten out of ten.
Read full review of SAP HANA »
Mohamed Yosufdeen JMH
Technical Manager at a computer software company
I would rate the support for SAP as 10 because SAP is highly supportive, and if there are any bugs which we report,...
Read full review of SAP NetWeaver »
Syed Fahad Anwar
Principal System Developer at DiwanDubai
Customer Service: Customer service is good, and responses come within an acceptable time. Technical Support:...
Read full review of SAP Crystal Reports »
Suresh Tanneeru
Vice President at Dataflix
We do not use technical support. We are moving toward being a PCOE certified organization within two to three months...
Read full review of SAP HANA Enterprise Cloud »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
SAP support provides resolves all our problems, but the response time is slower than our customers expect. Maybe it's...
Read full review of SAP S/4HANA »
Bhargav Thota
Database Engineer at a tech company
I haven't contacted the technical support for SAP PowerDesigner. Support only reaches out to me to see if there's any...
Read full review of SAP PowerDesigner »
Anonymous User
Data Architect at a financial services firm
It would be better if they had a more human IT support system. They are really chuffed with their support desk, they...
Read full review of SAP PowerDesigner »
Anonymous User
Business Objects Developer at a aerospace/defense firm
Customer Service: For SAP it's not too bad, would always like to have it better of course. Technical Support: Very good.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
CEO/GM at a tech services company
The first level of support is really through your value-added resale partner and then they have escalation to SAP and...
Read full review of SAP Business One »
Lutz Baerenwaldt
SAP & UNIX Specialist at a wholesaler/distributor
We have used SAP technical support, and eventually, a solution is provided. The tricky part is always picking the...
Read full review of SAP Process Orchestration »
OliviaKleine
IT Team Assistant for Integrity and Compliance at TUI Group
Signavio's technical support is very good. They are very nice, helpful, and fast in replying. It is not the case, as...
Read full review of SAP Signavio Process Manager »
Anonymous User
Senior Consultant at a financial services firm
Customer Service: 7/10. Technical Support: 6/10 because at the time I was using it, Sybase Turkey were short on staff...
Read full review of SAP IQ »
Anonymous User
usiness Intelligence and Data ?arehouse Section Head & Pre-sales
A seven out of 10, because support engineers for BO should be coming from technical background. The consultants for...
Read full review of SAP BusinessObjects EPM [EOL] »
Anonymous User
Developer at a government
For the most part, technical support is responsive and helpful. However, the majority of technical support is in...
Read full review of SAP Crystal Reports »
Mihir-Shah
Enterprise Architecht at RS Group plc
The system is quite stable from an availability perspective. SAP provides a guarantee of 99.5% availability, which is...
Read full review of SAP SuccessFactors HCM »
Anonymous User
Senior Consultant SAP / BW / SAP BOBJ at a tech services company
While technical support is okay, sometimes it takes a bit too long to get help when you open a ticket.
Read full review of SAP Analytics Cloud »
Mohamed-Abdalla
Managing Director at PCWORLD Egypt
While working with IT customers, there’s a need for the quickest response. They delay the response but solve the issues.
Read full review of SAP IQ »
Richard Silhan
Sup-basis consultant at a security firm
Customer service can be improved. While issues are resolved eventually, the first level of support is not as good as...
Read full review of SAP HANA »
Anonymous User
Freelancer at a consultancy
It's good.
Read full review of SAP IQ »
Anonymous User
Sr. SAP HANA / BI Developer
Customer support is responsive, the SAP help forums also have an extensive amount of knowledge and help if your...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Associate Vice President at a consumer goods company
I use the customer service/technical support line once or twice per month. I usually call to find out about new...
Read full review of SAP HANA Enterprise Cloud »

Review 1 of 30

Ayush Rohilla
Works at a tech company
I did not have any need to contact support because I did not face any issues.
Read full review of Splunk Observability Cloud »
Jamiu Olaide
Data Consultant at a tech consulting company
The documentation for Splunk Doctors is excellent, particularly when it comes to addressing installation issues....
Read full review of Splunk ITSI (IT Service Intelligence) »
Dishank Saxena
Site Reliability Engineering Manager & DevOps Lead Global at a tech vendor
I've contacted support multiple times. Their service is average. They are not very quick.
Read full review of Splunk ITSI (IT Service Intelligence) »
Kachi Nnamdi
Project Manager at Converge G. C. T.
The support from the vendor is good. I rate the support of AppDynamics a nine out of ten.
Read full review of Splunk AppDynamics »
Robert Cheruiyot
IT Security Consultant at Microlan Kenya Limited
I usually rely on the Splunk community for information, such as discussions of incidents and other issues which...
Read full review of Splunk Enterprise Security »
Rajesh Anampally
PricinArchitect at valuelabs LLP
I am satisfied with support. We have a dedicated team that works whenever required. If we have any issues in any of...
Read full review of Splunk AppDynamics »
Joao Guerra
Service Management & Automation Manager at Jeronimo Martins
Sometimes, the first line of the support team takes too long to escalate the issues to the second line. This...
Read full review of Splunk AppDynamics »
Anonymous User
Senior Performance Engineer at a financial services firm
The support could improve.
Read full review of Splunk AppDynamics »
Anonymous User
IT Security Operations Manager at a retailer
I would rate the technical support for Splunk Cloud Platform probably a three, because there was some support, but I...
Read full review of Splunk Cloud Platform »
Sai Appali
Observability Platform Lead at a financial services firm
The support depends on the licensing we use. There are different licenses available based on the volume and vCPUs. We...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Cloud Architect at Sainsbury's Supermarkets Ltd
The support is pretty good. We are a premium customer so when we raise a ticket, they deal with it right away. Also,...
Read full review of Splunk Cloud Platform »
Anonymous User
Splunk Engineer at a logistics company
I have never used their support. We solve our problems by ourselves.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Programmer at a transportation company
We have used the technical support and it was very good. We had a good response.
Read full review of Splunk AppDynamics »
Anonymous User
Associate Technical Analyst at a tech services company
Technical support is 5/10.
Read full review of Splunk AppDynamics »
Anonymous User
Technical Architect-Product Development
The technical capabilities of people sitting in technical support is questionable. The reason being this is an...
Read full review of Splunk AppDynamics »
Kishore Gorantla
Splunk/SOAR Engineer
I would rate Splunk's technical support as a nine.
Read full review of Splunk SOAR »
Gopinath Jyothi.
Splunk Architect at a tech vendor
The technical support is good, but not excellent.
Read full review of Splunk ITSI (IT Service Intelligence) »
Nilesh Bhate
Delivery Partner APAC and MEA at Tata Consultancy
Splunk's technical support is very fast.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Performance Tester/QA at a tech services company
Customer Service: The customer service is quite good and prompt. Technical Support: 9
Read full review of Splunk AppDynamics »
Anonymous User
Technical Account Manager at a tech services company
Technical support is excellent.
Read full review of Splunk AppDynamics »
FaisalKhan5
SOC A2 at Innodata-ISOGEN
I have never used their technical support because everything is available on their website and documents. It is...
Read full review of Splunk Enterprise Platform »
Anonymous User
Senior Principal, Enterprise Architect at a computer software company
I would rate their support an eight out of ten.
Read full review of Splunk AppDynamics »
Sam Osborn
Software Engineer at Tableau Software
I have not used technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Splunk Architect at a government
We had a support person who was instrumental in getting it set up. I would rate support an eight out of ten. It's...
Read full review of Splunk ITSI (IT Service Intelligence) »
reviewer2528960
CISO at a manufacturing company
The tool's customer support is good.
Read full review of Splunk Enterprise Security »
Swayam Sopnic Nayak
Vice President Research And Development at OSINT Ambition
I do not remember contacting technical or customer support. Whenever I faced any problem, I usually consulted the...
Read full review of Splunk Enterprise Security »
Anonymous User
Prinicipal Security Sales Engineer at a computer software company
I'd rate technical support eight out of ten. They're responsive due to the fact that clients need to pay in order to...
Read full review of Splunk Observability Cloud »
ManojSingh
Senior security consultant at a comms service provider
Splunk's support is good. The process was smooth and they provided sufficient support, so there was no need to...
Read full review of Splunk Enterprise Security »
Gaute Holmin
Solutions Architect and Community Leader at a tech vendor
AppDynamics has hands-down the best technical support I've experienced, and I've worked with all the major APM vendors.
Read full review of Splunk AppDynamics »
Marcos Pestana
Head of IT Operations at a retailer
Support for agent problems is accurate and fast. Support for SaaS solution stability is very poor.
Read full review of Splunk AppDynamics »

Review 1 of 30

Technical Support

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