Compare SAP vs Splunk

SAP

Based on 1579 reviews.

Splunk

Based on 918 reviews.

Latest Research

Buyer's Guide

SAP IT Operations Analytics vs. Splunk Enterprise Security

September 2025

SAP IT Operations Analytics vs. Splunk Enterprise Security

Updated: September 2025

Buyer's Guide

SAP IT Operations Analytics vs. Splunk AppDynamics

September 2025

SAP IT Operations Analytics vs. Splunk AppDynamics

Updated: September 2025

Sample Customers

SAP Lumira

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP BusinessObjects Design Studio

Wipro, Tetra Pak, MIGROS

SAP BusinessObjects Dashboards

Jebsen & Jessen

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk AppDynamics

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers

Splunk Cloud Platform

Mindtouch

Popular Solutions

SAP S/4HANA

63 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

17 reviews

Splunk Enterprise Security

177 reviews

Splunk AppDynamics

36 reviews

Splunk Observability Cloud

40 reviews

Top Industries

Manufacturing Company

13%

Computer Software Company

10%

Financial Services Firm

Retailer

Computer Software Company

14%

Financial Services Firm

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
Achmad Dimyati
IT Service Management Team Lead at a financial services firm
From my experience with SAP ERP, it is being used for many things. I started from a manufacturing company where it...
Read full review of SAP ERP »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »

Review 1 of 5

Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Mack Scott
Cyber Security Network Security Engineer at Cirrus Logic
My main use cases for Splunk SOAR are automating security response and incident response. We use Splunk SOAR for...
Read full review of Splunk SOAR »
Gyanesh Rahatekar
Back office at Reliance Industries Ltd
I get information related to application transactions on a day-to-day basis and manage their capacity augmentation...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Siva Kuppala
Enterprise Architect at Wipro Limited
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »

Review 1 of 5

Customer Service

Muharrem Iseri
Managing Partner at a tech services company
Technical support is decent, though the response time and quality could be better.
Read full review of SAP PowerDesigner »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
SAP Business ByDesign offers high-priority support.
Read full review of SAP Business ByDesign »
Ra456it
Digital Business Solutions - Key Account Manager at a tech services company
We have dedicated support from SAP, and there is nobody more knowledgeable than SAP when it comes to SAP products. If...
Read full review of SAP ERP »
Hisham Ismail
Director of Operations of Support / co CEO at Snag Free
I don't have complaints about the support. They were able to point out the problem.
Read full review of SAP S/4HANA Cloud »
Rahasia Rommel
Country Human Resource Manager at PT. Grobest Indomakmur
In Indonesia, we mostly deal with Hong Kong. There's a team member in Hong Kong that works closely with our SAP...
Read full review of SAP SuccessFactors »
Enas Selim
Product Manager at Diyar United Company
SAP support responds instantly, but more guidance is needed. Users can get lost on the website and may need...
Read full review of SAP Signavio Process Manager »
DouglasSilva
SAP FI Solutions Architect at Numen IT
I don't deal with technical support directly. Typically, a client and SAP would interface together. As I don't have...
Read full review of SAP S/4HANA Cloud »
Mehboob AalamMughal
Senior SAP-ABAP Lead Consultant at Ernst & Young
We don't need technical support now. But in the start, we needed their support. We used to raise tickets to SAP, and...
Read full review of SAP NetWeaver »
Md Ashraful Islam
Executive Director, IT & Business Operation at SQ
In my previous business, which involved a large-scale SAP implementation, we had direct access to SAP support as our...
Read full review of SAP HANA »
Renelia Villanueva
Vice President & Group Head- People & Workplace Management at Alorica
We are in constant coordination with SAP Philippines and the SuccessFactors team. We have been coordinating with them...
Read full review of SAP SuccessFactors »
Luis Guillermo Morales Kestler
Gerente Informatica Corporación Arium at Arium Co
Our technical support is from our partner in Guatemala City, and we don't need to scale the problem to SAP. Our...
Read full review of SAP Business One »
Ercan Kocak
Head of Presales at Felece
The technical support team works well. There are no problems.
Read full review of SAP Commerce Cloud »
Darien Khairy
Sr. Supervisor HR at a comms service provider
We were not happy with their after-sales support. Whenever we had an issue it was really difficult to get in touch...
Read full review of SAP SuccessFactors »
RahulGupta5
Lead Engineer at EPAM Systems
SAP's technical support sometimes takes longer to respond.
Read full review of SAP Cloud Platform »
Muhammad Ghufran Khan
IT Senior Manager at Viettel IDC
The support from SAP Business One is good. However, sometimes they can be slow with their response. I rate the...
Read full review of SAP Business One »
Yi Jin
President at Mogan Consulting
I would rate this solution 3 out of 5.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Sybase Tower Lead - DBA CoE at a marketing services firm
Customer Service: It has been good, but more can be done in this area. Technical Support: It's good, 7/10.
Read full review of SAP IQ »
Anonymous User
Enterprise Architect at a healthcare company
The SAP BusinessObjects Business Intelligence Platform we use are not too advanced so we haven't had much need to...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Consultant Commercial & ShipConnect / VRS at a computer software company
I wasn't aware of there being any.
Read full review of SAP Crystal Reports »
Anonymous User
Director - SAP Practice at a tech services company
The technical support is good. I would rate the technical support of SAP S4HANA an eight out of ten.
Read full review of SAP S/4HANA »
Anonymous User
Senior Human Resources Specialist at a tech services company
The customer support for this solution is good. When we submit a request to them, they provide a timeline for the...
Read full review of SAP SuccessFactors »
Ashaylin Govender
Applications Specialist at Bidvest Tank Terminals
I wouldn't say that the technical support is the greatest. They take quite a long time to respond to issues.
Read full review of SAP HCM »
Anonymous User
Senior BI Project Manager at a tech services company
SAP Support is next to useless in many cases. Out of more than 100 tickets created by a project team in one of my...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Country Expert Total Workforce Managemnet/ Learning & Development at a manufacturing company
I can't really evaluate SAP's technical support because there is so much bureaucracy in our support model. Support is...
Read full review of SAP SuccessFactors »
Anonymous User
IT Senior Programmer Analyst at a transportation company
We have not used any support from SAP that I am aware of.
Read full review of SAP Crystal Reports »
Shahzad-Islam
ERP Project Manager & Managing Consultant at Liwa Education, Iranfava
The technical support is not very good. We are not satisfied with the level of service we get. Microsoft, for...
Read full review of SAP ERP »
Anonymous User
Process Architecture Lead at a insurance company
The tech support has been very good so far. I have not actually had the need to use them much, which is good. The...
Read full review of SAP Signavio Process Manager »
Rmegio Lawag
Technical Department Manager at Direcbusiness Technologies, Inc.
We have not really received any technical support from SAP HANA. I think that's also one thing that maybe SAP would...
Read full review of SAP HANA »
Anonymous User
Director at a retailer
The tool’s customer support is okay. Sometimes, they do not analyze the issues properly.
Read full review of SAP Business ByDesign »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
Technical support is good. There's no need for them to be better or faster than they already are.
Read full review of SAP BusinessObjects Business Intelligence Platform »

Review 1 of 30

Andrew Mahoski
Data Engineer at Memorial Sloan-Kettering Cancer Center
Their support is good. During the time of COVID, it took a while to get somebody to get back to us, but that was...
Read full review of Splunk ITSI (IT Service Intelligence) »
GautamKar
Staff Performance Engineer at ServiceNow
It is good. I have not had any major issues where support was lacking, so I would rate it positively.
Read full review of Splunk Enterprise Security »
Parthiban Santhanakrishnan
Director of Performance Testing at QualiTest Group
There is good support available when needed.
Read full review of Splunk AppDynamics »
Jack Weekly
Security Eng at Nebraska Medicine
I haven't worked with customer service and technical support directly, however, another engineer on the team has...
Read full review of Splunk Observability Cloud »
Michael Waite
IT Orchestration Architect at Penn State University
I evaluate customer service and technical support as excellent. Anytime that we've had an issue, we've been able to...
Read full review of Splunk Enterprise Security »
Kachi Nnamdi
Project Manager at Converge G. C. T.
The support from the vendor is good. I rate the support of AppDynamics a nine out of ten.
Read full review of Splunk AppDynamics »
Muhammad Zeeshan Siddiqui
Head of Technology and Services at arwentech
I rate AppDynamics support nine out of 10.
Read full review of Splunk AppDynamics »
Ravi Nandasana
Splunk Architect/DevOps Engineer at Data Elicit Solutions Pvt. Ltd.
Technical support for Splunk Enterprise Security is very good. We have daily calls. They are very helpful, rating at...
Read full review of Splunk Enterprise Security »
Bagi Vijender Reddy
Splunk Admin at a consultancy
The solution's support uses a ticketing system to address dashboards, alerts, reports, etc. If server issues or...
Read full review of Splunk Enterprise Platform »
UzairKhan
Business General Manager at Mutex Systems
I can rate the technical support of Splunk Cloud Platform as eight; they are quite helpful.
Read full review of Splunk Cloud Platform »
Tayo Olubamibo
TRADE MANAGEMENT PRODUCTION SERVICES LEAD at UBS
The technical support for Splunk AppDynamics deserves a solid eight out of ten.
Read full review of Splunk AppDynamics »
Anonymous User
Service Health Operations Analyst at a recruiting/HR firm
I personally haven't used technical support but the company definitely has. They're on site all the time. I know from...
Read full review of Splunk AppDynamics »
Praful Bhatnagar
Principal Systems Engineer at Aricent
The technical support is fine. At times, they take time to respond back but it may have been the support contract...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Performance Engineer at a financial services firm
The support could improve.
Read full review of Splunk AppDynamics »
Anonymous User
Lead Systems Engineer at a retailer
Their technical support is great.
Read full review of Splunk AppDynamics »
Anonymous User
SOC Analyst at a tech services company
I have not used support yet mainly because I haven't delved into it as much because of the issues with our initial...
Read full review of Splunk Enterprise Security »
Kenneth Barnes
CTA\Owner at UCSolutions
The support is okay, however, there are a couple of things that they couldn't figure out and they couldn't help me...
Read full review of Splunk Enterprise Security »
Siva Chaitanya Kakarla
Support Engineer at American Express
Their technical support was good. I would rate them a five out of ten because we worked in the Australian time zone,...
Read full review of Splunk Cloud Platform »
Madhu Gurindapalli
Security Consultant at Matiq
When we require support from the Splunk Enterprise Security team, if we raise a request, they respond based on...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Technical Specialist at a financial services firm
I'm pretty impressed with Splunk's customer support. They're pretty responsive and I appreciate that.
Read full review of Splunk SOAR »
Anonymous User
Director General de España at a cloud solution provider
I don't know about their support. I don't work with it much. On an activity level, I'm not so close to the platform....
Read full review of Splunk Enterprise Security »
Bryan Spencer
Engineer at Sirius XM Radio Inc.
We contact technical support regularly. We have a dedicated rep who works with us. It is very good support.
Read full review of Splunk AppDynamics »
Anonymous User
Manager - IT Operations at a financial services firm
The guys at VictorOps have been outstanding as far as support goes. They've bent over backwards to work with us and...
Read full review of Splunk On-Call »
Nadine S.
Security Engineer
The support team is usually very receptive and answers quickly.
Read full review of Splunk Enterprise Security »
Anonymous User
Cloud Architecture Associate Director, Infrastructure at a tech vendor
The solution’s technical support is fantastic.
Read full review of Splunk Enterprise Security »
Anonymous User
Engineer at a financial services firm
The technical support is very good. We're quite satisfied with the level of service provided. They are knowledgeable...
Read full review of Splunk Enterprise Security »
Anonymous User
Business Intelligence Developer at Arizona State University
Support is quick and competent.
Read full review of Splunk Enterprise Security »
Siraj Moosakoya
Senior Network Administrator at Tawasul telecom
We have not contacted technical support.
Read full review of Splunk Observability Cloud »
TomO’Donoghue
Senior Consultant at North Swindon Practice Group Surgery
I rate Splunk support five out of 10. The support quality leaves much to be desired because ITSI support can be...
Read full review of Splunk ITSI (IT Service Intelligence) »
Bharath Babu Kasimsetty
Sr. Manager Digital & Technology at CBRE Group, Inc.
We have licensed technical support with AppDynamics and they are really good.
Read full review of Splunk AppDynamics »

Review 1 of 30

Technical Support

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