Compare SAP vs Splunk

SAP

Based on 1527 reviews.

Splunk

Based on 842 reviews.

Latest Research

Buyer's Guide

SAP IT Operations Analytics vs. Splunk Enterprise Security

June 2025

SAP IT Operations Analytics vs. Splunk Enterprise Security

Updated: June 2025

Buyer's Guide

SAP IT Operations Analytics vs. Splunk AppDynamics

June 2025

SAP IT Operations Analytics vs. Splunk AppDynamics

Updated: June 2025

Sample Customers

SAP Lumira

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP BusinessObjects Design Studio

Wipro, Tetra Pak, MIGROS

SAP BusinessObjects Dashboards

Jebsen & Jessen

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk AppDynamics

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers

Splunk Cloud Platform

Mindtouch

Popular Solutions

SAP S/4HANA

64 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

16 reviews

Splunk Enterprise Security

151 reviews

Splunk AppDynamics

40 reviews

Splunk Cloud Platform

49 reviews

Top Industries

Manufacturing Company

12%

Computer Software Company

11%

Educational Organization

10%

Financial Services Firm

Computer Software Company

15%

Financial Services Firm

15%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
For SAP HANA, my first project involved migrating from SAP HANA to BW due to cost concerns. The client requested...
Read full review of SAP HANA »

Review 1 of 5

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
I get information related to application transactions on a day-to-day basis and manage their capacity augmentation...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Abdelmonam LABBOUZ
Splunk Observability Expert
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses...
Read full review of Splunk Observability Cloud »
EdwardShim
General Manager at MOCOMSYS
The use cases for Splunk Real User Monitoring (RUM) are almost the same as Dynatrace, for people who want to do...
Read full review of Splunk Real User Monitoring (RUM) »
Kishore Gorantla
Splunk/SOAR Engineer
My use case for the solution is basically focused on deploying and configuring data related to Splunk, upgrading the...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

PinakiGhosh
COO at Data Core Systems
There is significant room for improvement in SAP's support, as getting answers from them can be challenging....
Read full review of SAP S/4HANA Cloud »
Alaba Ayotunde O. OLUWAYIMIKA
It Asset Management Lead at Dangote Industries Limited
We have in-house support. Calling technical support sometimes takes a while, but we have some people who have the...
Read full review of SAP SuccessFactors »
DilipRoshantha
Head Of Information Technology at Noratel
There is no issue with the product's support. You can have an annual maintenance agreement with SAP. The best part is...
Read full review of SAP BW4HANA »
Md Ashraful Islam
Executive Director, IT & Business Operation at SQ
In my previous business, which involved a large-scale SAP implementation, we had direct access to SAP support as our...
Read full review of SAP HANA »
Fatih Güner
SAP PP Consultant at Spectrum
SAP's documentation is really good.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Sr. SAP HANA / BI Developer
Customer support is responsive, the SAP help forums also have an extensive amount of knowledge and help if your...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Project Manager at a logistics company
The technical support is good.
Read full review of SAP HANA »
Renaud Motuelle
SAP Technical Director at Key Performance Consulting
The technical support is okay, although it can be improved because sometimes it takes too long to get the correct...
Read full review of SAP BW4HANA »
Shahzad-Islam
ERP Project Manager & Managing Consultant at Liwa Education, Iranfava
The technical support is not very good. We are not satisfied with the level of service we get. Microsoft, for...
Read full review of SAP ERP »
Anonymous User
IT at a marketing services firm
I am satisfied with the technical support provided by SAP. I would rate their technical support as excellent.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Partner at a recruiting/HR firm
So far, technical support has been good. Based on the priority of the ticket, we get issues resolved rather quickly....
Read full review of SAP SuccessFactors »
AndresHarry
SAP BC CONSULTANT at a consultancy
I have contacted SAP's technical support, mainly for incidents rather than during installation. They're about 90%...
Read full review of SAP S/4HANA »
Anonymous User
Works at a computer software company
The support from SAP Process Orchestration is very helpful.
Read full review of SAP Process Orchestration »
Anonymous User
Senior Manager at a computer software company
The technical support is okay but we sometimes struggle to get the responses in a timely manner. It's generally okay,...
Read full review of SAP Master Data Governance »
Pranil Shinde
Global Integration Lead & Architect at a manufacturing company
We have experienced times where SAP support has not been able to solve our issue or other times they were not able to...
Read full review of SAP Process Orchestration »
Muralidhara H N
SAP Professional at a tech services company
Excellent.
Read full review of SAP Business All-in-One »
VenkataM
Deputy General Manager -IT at ROBO
We have contacted technical support and we are satisfied with them.
Read full review of SAP Business One »
Anonymous User
Owner | eHRM & HR-IT expert | Project Management | Transformation at a energy/utilities company
We had good assistance from our implementation partner.
Read full review of SAP Jam »
Sai Kalyan RamChintapalli
IT Manager at GIC Re
We contacted technical support in the past when we needed their help on a few issues. It's a complicated system....
Read full review of SAP Business Warehouse »
Anonymous User
BI Solution Architect at a manufacturing company
I rate SAP support seven out of 10. It's good but not at the expected level.
Read full review of SAP Analytics Cloud »
Anonymous User
Manager - Healh IT Systems, HIPAA and Compliance - Meaningful Use Analyst at a healthcare company
In my experience, technical support is good, although I haven't really had to call in for many issues.
Read full review of SAP Crystal Reports »
Anonymous User
SAP EIM Practice Head - MDG, DS, IS, HANA, Cransoft, DSP at a tech services company
I have found them to be very helpful.
Read full review of SAP Master Data Governance »
Anonymous User
Executive Director at a tech services company
The technical support is quite good.
Read full review of SAP HCM »
Anonymous User
Senior Integration Consultant at a consultancy
The technical support services are good.
Read full review of SAP Integration Suite »
Anonymous User
Assistant Vice President at a energy/utilities company
The technical support people are very competent.
Read full review of SAP HANA »
Ramasamy Telungupalayam
SAP Intelligent Enterprise Manager at Arram solutions ltd
We don't require that much support; it's all in the cloud and it's been pretty good. It's well supported I would say.
Read full review of SAP Analytics Cloud »
Anonymous User
Delivery Head, Emergys India at a computer software company
The support from SAP Business One is helpful. I rate the support of SAP Business One a nine out of ten.
Read full review of SAP Business One »
SandraSheppard
Lead Business Analyst at a media company
Dealing with tech support has been pretty simple. You raise an issue online, then usually get an automated response...
Read full review of SAP Signavio Process Manager »
Hara Prasad
dgm(it). at The Singareni Collieries Company Limited
Normally, the support is there, but the response time could be faster. Service support is required because whenever...
Read full review of SAP HANA Enterprise Cloud »
Tulasi Surabhi
Associate Architect at Merck
The technical support process is time-consuming. They often request extended access and additional documentation,...
Read full review of SAP Analytics Cloud »

Review 1 of 30

Oluwatoyin Deinde
Head, Production Assurance and Customer Care at a financial services firm
I have used technical support and rate it an eight out of ten.
Read full review of Splunk AppDynamics »
Avinash Gopu.
Associate VP & Cyber Security Specialist at US Bank
The technical support is a bit expensive but they respond quickly.
Read full review of Splunk Enterprise Security »
Nuno Rosa
Principal Consultant at Infosys
The technical support service team could be more knowledgeable.
Read full review of Splunk AppDynamics »
Aditi Mishra
Monitoring Specialist at a tech services company
Every organization has different requirements to set up servers. The configuration is tricky and requires a lot of...
Read full review of Splunk AppDynamics »
Sathis-Kumar
Senior Manager at Bank of America
Technical support is good but could be improved, particularly concerning the time taken for ticket resolution.
Read full review of Splunk Synthetic Monitoring »
Kiran Kumar.
Lead Administrator at Wipro Limited
We open cases on behalf of our customers with Splunk. If the technical support resolution is not up to par, we...
Read full review of Splunk Enterprise Security »
Subhayu Chakraborty
System Engineer at Infosys
I find customer service to be satisfactory. I don't see any problems or obstacles that need mentioning.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Global Engineer at a financial services firm
Technical support has been adequate. We aren't blown away by amazing service, however, they do help if we need them...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Associate Director, Application Performance Management Solution Design & Engineering at a financial services firm
Technical support is average and they could be improved.
Read full review of Splunk AppDynamics »
Anonymous User
Service Delivery Manager at a tech services company
We don't have AppDynamics local support in my area. We only have a partner in my region, which is not really...
Read full review of Splunk AppDynamics »
Anonymous User
Engineering Manager at a manufacturing company
We do deal with technical support on an ongoing basis. They can definitely do better from a technical point of view....
Read full review of Splunk Enterprise Security »
Anonymous User
Director - Application Services, DevOps(Application Support, Build/Deployment), Environment Support at a financial services firm
I have not needed to use the support.
Read full review of Splunk Cloud Platform »
Anonymous User
Production Engineer at PHE inc
Technical support has been awesome. I've only had to call them a couple of times. Every time I did, I got an...
Read full review of Splunk AppDynamics »
Anonymous User
Data Center Architect at a outsourcing company
We've had a few calls, and they're very responsive.
Read full review of Splunk Enterprise Security »
Anonymous User
Sr Cybersecurity Engineer at a energy/utilities company
I would rate their support a six out of ten because there are times when someone picks up a support case, but they do...
Read full review of Splunk Enterprise Security »
Anonymous User
Systems Operations Senior Specialist at a financial services firm
I use support rarely but so far, it's been fine. I would rate it an eight out of ten. My cases weren't that critical...
Read full review of Splunk Cloud Platform »
Anonymous User
Lead Analyst at a financial services firm
With their support, if you raise a ticket, the response is very good. But the concern is the consulting days. I think...
Read full review of Splunk AppDynamics »
Anonymous User
Monitoring Lead at a aerospace/defense firm
Technical support is pretty good. They're very at you; we get the response immediately.
Read full review of Splunk AppDynamics »
Anonymous User
Sr. CyberSecurity Solutions Architect at a security firm
The technical support is excellent.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Senior Database Engineer at a financial services firm
I have not contacted the support from AppDynamics Database Monitoring.
Read full review of Splunk AppDynamics »
Anonymous User
Cloud Architect at a tech services company
We only had a consultant that helped us during deployment and they were okay. Other than that, we never have had to...
Read full review of Splunk AppDynamics »
Anonymous User
IT Operations Engineer at a individual & family service
I have not used technical support. We can troubleshoot a high percentage of issues – I don’t know the exact...
Read full review of Splunk AppDynamics »
Anonymous User
Cybersecurity Specialist at a manufacturing company
The solution's technical support offered to users could be much more. At times, I get answers related to Splunk from...
Read full review of Splunk Enterprise Security »
Anonymous User
Prinicipal Security Sales Engineer at a computer software company
I'd rate technical support eight out of ten. They're responsive due to the fact that clients need to pay in order to...
Read full review of Splunk Observability Cloud »
Anonymous User
Engineer at a financial services firm
The technical support is very good. We're quite satisfied with the level of service provided. They are knowledgeable...
Read full review of Splunk Enterprise Security »
Vamsi Konjati
Tech Lead at a tech vendor
It isn't 100% satisfactory for all the cases. About 80% of the time, they are good, and about 20% of the time, they...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Sr. IT Manager at a pharma/biotech company
Technical support for Splunk is good.
Read full review of Splunk Enterprise Security »
NagadevanMuthusamy
Performance Engineer at a pharma/biotech company
Initially, we had some hiccups getting technical support. After some time, we got a contact, an account manager, to...
Read full review of Splunk AppDynamics »
Gregg Woodcock
Consultant at Splunxter, Inc.
It used to be great (but perhaps that was because my employer at the time was a key prospect in a vertical where...
Read full review of Splunk Enterprise Security »
Securityps67
Security PS Supervisor at a tech services company
I'm not an end-user, so I'm not supposed to open any end-user cases. However, the team that receives requests from...
Read full review of Splunk User Behavior Analytics »

Review 1 of 30

Technical Support

No Data Available

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