Compare SAP vs Splunk

SAP

Based on 905 reviews.

Splunk

Based on 211 reviews.

Sample Customers

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Splunk

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Popular Solutions

SAP S/4HANA

48 reviews

SAP ERP

41 reviews

SAP BusinessObjects Business Intelligence Platform

34 reviews

Splunk

69 reviews

Splunk Phantom

8 reviews

Splunk Cloud

6 reviews

Top Industries

Comms Service Provider

21%

Computer Software Company

20%

Manufacturing Company

Energy/Utilities Company

Comms Service Provider

19%

Computer Software Company

18%

Financial Services Firm

13%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Fachlul Infithar
IT PMO at PT. Bank Tabungan Negara
I used it for learning and talent management, employee self-service, and the n2n process for HRIS.
Read full review of SAP HCM »
Osama Saleh
Deputy Finance Director at Abdul Latif Jameel
We have used BusinessObjects for creating reports based on the user-defined KPIs. We created various trend reports,...
Read full review of SAP BusinessObjects GRC »
AnthonyMurphy
Director of Process Optimization at a tech services company
It's a process mining tool. The use cases have been secondary insights. We're working with clients to process...
Read full review of SAP Signavio Process Intelligence »
Anonymous User
CTO / Executive Director for Information Technology at a logistics company
We are in Serbia and we are providing data center services for other countries, such as Montenegro, Bosnia, and...
Read full review of SAP NetWeaver Enterprise Portal »
Anonymous User
Software Engineer (Reporting Analyst) at a computer software company
We use SAP Lumira to build different dashboards for our tax purposes for companies. We had different KPIs for each...
Read full review of SAP Lumira »

Review 1 of 5

HariHaran
Technical Analyst at a tech vendor
We are doing some automation on the SIM and we are getting some SIMS and we are looking for some automation to...
Read full review of Splunk Phantom »
AlexandruAdamovici
Operations Manager at Langdon systems
We primarily use the solution for monitoring, intrusion detection, and prevention. It is mostly a lot of security and...
Read full review of Splunk Cloud »
Olivier Ntumba
Network & Systems Administrator Individual Contributor at T-Systems
We primarily use the solution in order to monitor the servers as well as the VM infrastructure.
Read full review of Splunk Insights for Infrastructure »
Anonymous User
Security Engineer at a recreational facilities/services company
We are using Splunk in the standard information security use case. We're also using it for various application use...
Read full review of Splunk »
Anonymous User
Director INTS IT Resiliency at a financial services firm
I work for the Royal Bank of Canada. I work in a group called Investor and Treasury Services IT. We take care of all...
Read full review of Splunk IT Service Intelligence (ITSI) »

Review 1 of 5

Customer Service

Vipin-Kumar
Owner at BPAS
The service support is fabulous. There are a lot of knowledge bases available, white papers, and technical articles....
Read full review of SAP Business One »
Nupur Deshmukh
Senior Consultant at CapGemini
I had to connect with them once or twice. I would rate their support a three out of five because I feel the most...
Read full review of SAP Litmos »
Jose A.Santos
Head of SAP Business Intelligence at a manufacturing company
The technical support is helpful, but at times it could be better. It is difficult when your native language is not...
Read full review of SAP NetWeaver Business Warehouse »
Antonio Valladares Fernandez
Technological Partner at Code-10 IT Consultants SL
Technical support is good.
Read full review of SAP Cloud Platform »
Atakan Köycü
Co-Founder at Negzel Teknoloji A.Ş.
I've contacted technical support in the past when we found some errors in the product. Their support is based on a...
Read full review of SAP Process Orchestration »
MarkusBurger
Manager at a consultancy
I had a situation last year on the 24th of December, which is Christmas Eve in Germany. Usually nobody is working. I...
Read full review of SAP Signavio Process Manager »
Shanker Duraibabu
SAP SuccessFactors Center of Excellence at Wipro technologies Ltd
I would give technical support a rating of 7/10.
Read full review of SAP SuccessFactors »
Muhammad-Ismail
Operations Governance and Oversight at a consultancy
Their technical support is very good. They have a very good way of accessing the users and are able to easily put our...
Read full review of SAP Signavio Process Manager »
Anonymous User
SAP BW/BOBJ Solution Architect/Developer/Administrator at a non-tech company
SAP has been providing support that we need based on the severity of issue that we face. Sometime, it is not the way...
Read full review of SAP Business Warehouse »
DiaaHussein
Digital Transformation Director at a tech services company
We had an issue with localization, there is some sort of localization for S/4HANA for a specific country. We did not...
Read full review of SAP S/4HANA »
Viplove Khushalani
Innovation Lead at a tech services company
You easily get a reply for all SAP products. We have raised tickets for support. If it is a medium priority ticket,...
Read full review of SAP Data Hub »
Abhijit Misra
Director at Accenture
The technical support is very good; they are very helpful.
Read full review of SAP Master Data Governance »
Rupesh Rupak
Consultant at a pharma/biotech company
I would say that the technical support is okay. I was using it because we had some questions for our testing. Someone...
Read full review of SAP Cloud Platform »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company
This product is really a companion for a salesperson who can deploy and get the maximum advantage out of the...
Read full review of SAP CRM »
AndriiBelinskyi
Head of IT at New Products
I have not had any direct contact with SAP technical support. Our support is provided by the partners.
Read full review of SAP Business One »
Vita Biletska
Process Manager at a non-tech company
I haven’t worked with Signavio support.
Read full review of SAP Signavio Process Manager »
Anonymous User
Business Process Manager at Delivery hero
I would expect faster answers. We sent a request to them that the minimum duration time that we receive answers...
Read full review of SAP Signavio Process Intelligence »
Anonymous User
SAP BW on HANA/BO Consultant at a energy/utilities company
It's good, and around three to four years ago, SAP’s technical support was not up to the mark. Now SAP it is reliable...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Mart Rentoria
Innovation and Technology Head at APPTech Experts
The technical support from SAP Business ByDesign is very good. They have supported us well and they are well known....
Read full review of SAP Business ByDesign »
Anonymous User
Senior Consultant at a tech services company
From SAP, I honestly have never used technical support. I usually have enough knowledge to figure out any adjustment...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Dinakar Mutnuru
SAP Basis Consultant at Experis US, Inc.
We worked with SAP on my last project. We had an issue regarding the Bdocs, and then we worked with SAP support...
Read full review of SAP CRM »
Anonymous User
Corporate Trainer/Consultant at a tech consulting company
Their support is top notch, although you may have to pay for it.
Read full review of SAP Crystal Reports »
Anonymous User
Director & CHRO at a computer software company
Technical support is a strong team.
Read full review of SAP HCM »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
Technical support is good. There's no need for them to be better or faster than they already are.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Manager, Development, SAP Solutions at a retailer
We use the support when we need it but we have quite good capabilities ourselves. If we're having some challenges...
Read full review of SAP HANA »
Gurgaon Gupta
Software Engineer at a tech services company
When you use the technical support you have to route through your implementation partner. Our implementation partner...
Read full review of SAP Business One »
Anonymous User
Consultant (SAP Integration) at a consultancy
It is technical support with SAP, so everyone can make their own guess.
Read full review of SAP Process Orchestration »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
Technical support has been great. We've used them in the past and have been satisfied with how they have helped us.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Data Architect, Enterprise Data Warehouse at a healthcare company
Customer Service: We have to go through our systems integrator (Telus). Technical Support: Technical support is not...
Read full review of SAP IQ »
Anonymous User
Senior SAP Basis Consultant at a manufacturing company
Technical support is good. We have not had any issues in this area.
Read full review of SAP Data Governance »

Review 1 of 30

ShilpeeSinha
Senior Security Engineer at Citrix
I wasn't part of the engineering side, so I never got a chance to contact the support team directly.
Read full review of Splunk Cloud »
HimanshuTejwani
System Administrator and DevOps Engineer at a tech services company
If I have any issues, I'll go to the community. I can generally get a response within a day. Although most of the...
Read full review of Splunk »
Anonymous User
I&T Design & Execution Reliability Engineering Leader at a financial services firm
I have not been in contact with technical support from Splunk.
Read full review of Splunk »
Balamurali Vellalath
Practice Head-CyberSecurity at a tech services company
In terms of technical support, we don't have any issues, as the professional services which they have extended to us...
Read full review of Splunk »
Norman Freitag
Account-Manager at Consist ITU Environmental Software GmbH
The support is quite good. Sometimes, of course, you want to have a shorter resolution time, however, it also depends...
Read full review of Splunk Phantom »
AKHIL Kumar Guttapalli
Product Sales Specialist(Asst.Manager) at Redington India Limited
I hear that customers usually have support on time from the Splunk team. Generally, they are satisfied with the...
Read full review of Splunk »
Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
If you get the right people engaged, support can be a bliss.
Read full review of Splunk »
Salma Shahin
Senior Engineer at Sony India Software Centre
In my current company, I have seen the tickets getting resolved soon. In my previous company, which was a startup, a...
Read full review of Splunk »
Ali Tamimi
Managing Director at Hayyan Horizons
Technical support is average. It's not bad, but it's not excellent either.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Foundation Technology Specialist at a insurance company
Customer Service: I haven't had the need to log any critical issues. Most of my support tickets have been revolved...
Read full review of Splunk »
Genrlmgr67
Senior Security Engineer at a government
If you implement something with this product I think you need one-year technical support. But the first thing you...
Read full review of Splunk User Behavior Analytics »
Anton Kudin
CISO at a financial services firm
I am really satisfied with their technical support. The technicians are very professional.
Read full review of Splunk User Behavior Analytics »
Anonymous User
SVP, Technical Operations at a tech vendor
Customer Service: The customer support team at Splunk is very good. Technical Support: The technical support team at...
Read full review of Splunk »
ManojSingh
Senior security consultant at a comms service provider
Splunk's support is good. The process was smooth and they provided sufficient support, so there was no need to...
Read full review of Splunk »
Anonymous User
Security Operation Center Analyst at Sadad
We don't use technical support because we are under sanction. We use our own knowledge and team to implement and to...
Read full review of Splunk Insights for Infrastructure »
SubramanyaAM
Technical Lead at Paladion Networks
There's great documentation and most of the challenges I've faced, I've found the solution via the documentation....
Read full review of Splunk Phantom »
Nilesh Bhate
Delivery Partner APAC and MEA at Tata Consultancy
Splunk's technical support is very fast.
Read full review of Splunk IT Service Intelligence (ITSI) »
Anonymous User
Lead Splunk Architect at a financial services firm
In my opinion Splunk has three levels of support. First level is their forum (Splunk Answers). The Forum is very rich...
Read full review of Splunk »
Anonymous User
Specialist Master, Cyber Risk at a tech vendor
Technical support is excellent! It is of top notch level. The customer support folks really know their stuff, the...
Read full review of Splunk »
Anonymous User
Information Security Specialist at a financial services firm
We are in Iran and are under U.S. sanctions so we can only use online forums for support. We can't use their...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Technical manager at a tech services company
Technical support is customer-friendly.
Read full review of Splunk »
Anonymous User
Engineering Manager at a manufacturing company
We do deal with technical support on an ongoing basis. They can definitely do better from a technical point of view....
Read full review of Splunk »
Anonymous User
Owner
Customer Service: Excellent. I didn't call often however, when I did they pretty much solved my problem. Technical...
Read full review of Splunk »
Anonymous User
Security Engineer at a tech services company
They're good. They're quite good at providing the service for technical engineers as well.
Read full review of Splunk Insights for Infrastructure »
Anonymous User
Business Intelligence Developer at Arizona State University
Support is quick and competent.
Read full review of Splunk »
Anonymous User
Senior Network Engineer at a tech services company
I have not needed to open a ticket up with technical support.
Read full review of Splunk »
Anonymous User
Automation Specialist, Analytics at a computer software company
I'd say I am happy with the technical support, not elated. They provide great support, but sometimes they don't have...
Read full review of Splunk »
Anonymous User
Assistant Manager System at a financial services firm
Technical support services are lacking, especially after you buy the product. They aren't as helpful or responsive as...
Read full review of Splunk »
Anonymous User
Audit Remideation/Financial Manager at a tech services company
The technical support is pretty good. I would rate it at a seven out of ten. We're mostly happy with the level of...
Read full review of Splunk »
Anonymous User
Business Analyst at a retailer
I can say that support is good.
Read full review of Splunk »

Review 1 of 30

Technical Support

No Data Available

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