Compare SAP vs Sparx Systems

SAP

Based on 1579 reviews.

Sparx Systems

Based on 107 reviews.

Latest Research

Buyer's Guide

SAP Signavio Process Manager vs. Sparx Systems Enterprise Architect

September 2025

Sparx Systems Enterprise Architect vs. SAP Signavio Process Manager

Updated: September 2025

Buyer's Guide

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

September 2025

Sparx Systems Enterprise Architect vs. SAP PowerDesigner

Updated: September 2025

Buyer's Guide

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

September 2025

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

Updated: September 2025

Buyer's Guide

SAP PowerDesigner vs. Sparx Pro Cloud Server

September 2025

SAP PowerDesigner vs. Sparx Pro Cloud Server

Updated: September 2025

Sample Customers

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

Sparx Systems Enterprise Architect

OmniLink

Popular Solutions

SAP S/4HANA

63 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

17 reviews

Sparx Systems Enterprise Architect

5 reviews

Sparx Prolaborate

1 reviews

Sparx Pro Cloud Server

1 reviews

Top Industries

Manufacturing Company

13%

Computer Software Company

10%

Financial Services Firm

Retailer

Financial Services Firm

13%

Government

11%

Manufacturing Company

11%

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
Achmad Dimyati
IT Service Management Team Lead at a financial services firm
From my experience with SAP ERP, it is being used for many things. I started from a manufacturing company where it...
Read full review of SAP ERP »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »

Review 1 of 5

Milan Sterba
Senior Enterprise Architect at Deepview S.r.o.
We are mostly using the ArchiMate language to describe enterprise or solution architecture, along with a bit of use...
Read full review of Sparx Systems Enterprise Architect »
Pawel-Gawronski
Enterprise Architect at BEC
Firstly, we use this solution to enable collaboration among our international teams. Our applications are in the...
Read full review of Sparx Pro Cloud Server »

Review 1 of 2

Customer Service

Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
After the successful implementation of S/4HANA for a client, technical support is available 24/7 because the client...
Read full review of SAP S/4HANA Cloud »
P P Gopalakrishhnan
Practice Head: Digital Transformation at Progressive Infotech Pvt. Ltd.
The tool's response time is fairly low. The team has good technical ability. However, the product takes time for...
Read full review of SAP Business One »
Usama-Abuelatta
Project Manager at EVC
SAP needs to improve its support. They don't provide a quality response.
Read full review of SAP S/4HANA »
Shahzad Ashraf
Head IT at Qarshi industries pvt ltd
As part of our company, we engage with technical support as consultants and a response is obtained in three to four...
Read full review of SAP S/4HANA »
Vasu Narasimha
Founder & CEO at BluTech Talent Plus LLP
SAP engineering support is top notch. However, client support for maintenance is though the SAP partner ecosystem...
Read full review of SAP HCM »
JavedKhan1
SAP Security/GRC Manager at Tata Consultancy
The SAP team provides solutions and is good in the technical areas. Every other day I face technical issues, and when...
Read full review of SAP Business Warehouse »
TarunPanchal
IT Manager , SAP HANA Administrator at Tara Paints & Chemicals
The technical support from SAP is really good every time.
Read full review of SAP Business One »
Segun Oyeleke
SAP HANA Developer at a educational organization
SAP's technical support is average. Opening a ticket usually resolves issues, and depending on the support level,...
Read full review of SAP Analytics Cloud »
Ankit Gosavi
SAP S/4 HANA Lead Consultant at HCL Technologies
I had a positive experience with their support services. They were responsive and often exceeded my expectations, as...
Read full review of SAP Intelligent RPA »
Paul Grill
President & CEO at Infosol Inc
Technical support is not bad. Sometimes the responsiveness could be better. Once someone is assigned to the call, it...
Read full review of SAP BusinessObjects Business Intelligence Platform »
PAWAN TYAGI
CEO at a tech vendor
The product’s knowledge base is equipped with AI features. If you know the buzzwords and the keywords, you will be...
Read full review of SAP Signavio Process Intelligence »
Anonymous User
CTO at a tech services company
We've been happy with the technical support.
Read full review of SAP S/4HANA »
Anonymous User
Central Procurement Head at a manufacturing company
We have our internal IT team. So, I have not got any technical support, I would rate it a zero.
Read full review of SAP Ariba Procurement »
VINCENTWU
Project Manager at Inventec
We've had three years of experience dealing with SAP Business One and it has been fine.
Read full review of SAP Business One »
Anonymous User
Project Manager at a tech services company
I rate technical support as medium.
Read full review of SAP SuccessFactors »
Anonymous User
Enterprise Architect at a energy/utilities company
Very good.
Read full review of SAP Business Suite »
Weerakhan Tantiphaiboontana
Chief Process Officer at Netizen Co., Ltd.
The technical support is improving. I've noticed a definite change over the past four years, so you know they are...
Read full review of SAP Business ByDesign »
Anonymous User
CEO/GM at a tech services company
The first level of support is really through your value-added resale partner and then they have escalation to SAP and...
Read full review of SAP Business One »
Anonymous User
HCM Solution Architect, SAP and SuccessFactors at a tech services company
Technical support is 7/10.
Read full review of SAP SuccessFactors »
Anonymous User
Project and IT Architecture Manager at a security firm
I have had no problems with tech support. Most of the issues were related to licensing problems. For bugs, we got...
Read full review of SAP Adaptive Server Enterprise »
StéphanBloch
Consultant Expert SAP PI / SAP PO at BS - Int Consulting
I have not contacted SAP customer support in the last 10 to 13 years. My experience and the internet have been enough...
Read full review of SAP Process Orchestration »
Chaiwat Savatdichaipruk
Managing Director at a construction company
Technical support is very good.
Read full review of SAP Business One »
AnilKumar38
Project Manager - Analytics at Mindsprint
Sometimes, the response from technical support is very slow, but at other times, the issue is resolved quickly. When...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Business Intelligence Consultant at a tech services company
Customer Service: On a Scale of 1-5, I would give them 3. Technical Support: On a Scale of 1-5, I would give them 3.
Read full review of SAP Data Services »
Muralidhara H N
SAP Professional at a tech services company
Customer Service: Very good Technical Support: Very good
Read full review of SAP ERP »
Anonymous User
SAP Data Services Consultant at a government
I have not been in contact with the technical support directly. For most issues that we've had, we provide them to...
Read full review of SAP Information Steward »
Zama Ntsele
Business Intelligence Consultant at Deloitte
I would rate the technical support for SAP S/4HANA Cloud as an eight out of ten.
Read full review of SAP S/4HANA Cloud »
A K 18
Director of Infrastructure at a university
We haven't contacted them yet. We were working with an implementation partner, and they also had an implementation...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Senior Consultant SAP / BW / SAP BOBJ at a tech services company
I have contacted SAP BW4HANA’s support team several times. They did not respond to the queries.
Read full review of SAP BW4HANA »
Anonymous User
Senior System Analyst at a energy/utilities company
Customer Service: Satisfactory. Technical Support: 6 out of 10
Read full review of SAP ERP »

Review 1 of 30

GeorgeDiaz
Solutions Consultant at Inspi Technologies
Sparx technical support is good.
Read full review of Sparx Systems Enterprise Architect »
Pawel-Gawronski
Enterprise Architect at BEC
The customer support is responsive.
Read full review of Sparx Pro Cloud Server »
Anonymous User
Software Engineer / Application Developer & Systems Engineer at a transportation company
I haven't yet contacted technical support. I have questions for them, and I will likely in the future, however, I...
Read full review of Sparx Systems Enterprise Architect »
Diana Small
Solution Architect at a insurance company
My colleague is dealing with technical support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Practice Leader Architecture / Methodologist at Swift Fox Strategies Inc.
My personal experience is that Enterprise Architect has a large user community that shares well. As well the direct...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect, Coach and Owner at a consultancy
Their support is perfect. They are quick and courteous.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect at a tech services company
I have had to seek a little support from Sparx directly (licencing options) as I mostly find that forums answer my...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Senior Architect (Project) at a energy/utilities company
Customer Service: We had no issues and questions were answered satisfactorily. Technical Support: We had no issues.
Read full review of Sparx Systems Enterprise Architect »
Paul Parisi
Enterprise Architect at Mobiliser
Initially this was excellent in early versions. The growth of the product has changed as the company has grown. We...
Read full review of Sparx Systems Enterprise Architect »
Wesley De John
Group Product Manager – Billing and Payments at MultiChoice Group
Their technical support is quite good. When we needed to escalate due to the performance issues, their support was...
Read full review of Sparx Prolaborate »
Anonymous User
Data Architect at a financial services firm
I would rate technical support as OK. The forum was great. The actual support was only so-so.
Read full review of Sparx Systems Enterprise Architect »
Marc Lampron
Conseiller principal en architecture d’entreprise et de solution at Cronomagic Canada
Almost never have to go through customer service/technical support but, the few times I needed it, they were very...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect, IT Director at a consumer goods company
It's email only support, and they have a long turnaround.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Consultant at a tech services company
Customer Service: Sparx Systems provides tools and web/email-based support for licensed users. They are responsive,...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Head of Systems Integration & System Engineering department at a tech services company
Customer Service: It's sufficient. Technical Support: It's sufficient.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Senior Solutions Architect at a consultancy
Excellent.
Read full review of Sparx Systems Enterprise Architect »
andhdo
Software Architect at a transportation company
The solution does seem to offer helpful documentation.
Read full review of Sparx Systems Enterprise Architect »
Jean-François Houzeaux
Enterprise Architect at a consumer goods company
I used technical support maybe two years ago for the first time. Mostly, I look online and all around for discussion...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Owner at a marketing services firm
They're amazing. They're a great company. All my interactions with them have been outstanding. So, they're good.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Consultant
Customer Service: Very good. Technical Support: Very good although there is no phone support.
Read full review of Sparx Systems Enterprise Architect »
John Lamb
Director Enterprise Architecture at Stanley Black & Decker, Inc.
Customer service / technical support is via email only so is constrained to 24 hour turnaround. Otherwise good...
Read full review of Sparx Systems Enterprise Architect »
Luke Zhao
consultant at Government of Saskatchewan
Sparx support isn't very responsive.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
INLINE Technologies at a consultancy
Good.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Solutions and Integration Architect at a consultancy
I personally have not used any of the customer service offered as I have been able to resolve most of my problem via...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Professional at a energy/utilities company
I didn't experience any issues so far, so I didn't ask for help.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Owner at a construction company
My experience with customer service and support has been positive. They generally respond within a reasonable time...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
General Manager at a manufacturing company
Customer Service: I've never had the need to contact them directly. Technical Support: I've never had the need to...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
System Architect, SCRUM Product Owner at a tech company
The company does not put a lot of focus on technical support. I am not sure if they are overloaded but there is...
Read full review of Sparx Systems Enterprise Architect »
AllanKowalski
Enterprise Architect at a tech services company
Though only available by e-mail they really know their stuff and respond very quickly.
Read full review of Sparx Systems Enterprise Architect »
Jean-Francois Boyer
Senior Project Manager at Vaudoise Assurances Holding SA
Technical support is very good. they provide excellent assistance when we need it. We are satisfied with the level of...
Read full review of Sparx Pro Cloud Server »

Review 1 of 30

Technical Support

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