Compare SAP vs Sparx Systems

SAP

Based on 1646 reviews.

Sparx Systems

Based on 107 reviews.

Latest Research

Buyer's Guide

SAP Signavio Process Manager vs. Sparx Systems Enterprise Architect

March 2026

Sparx Systems Enterprise Architect vs. SAP Signavio Process Manager

Updated: March 2026

Buyer's Guide

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

March 2026

Sparx Systems Enterprise Architect vs. SAP PowerDesigner

Updated: March 2026

Buyer's Guide

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

March 2026

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

Updated: March 2026

Buyer's Guide

SAP PowerDesigner vs. Sparx Pro Cloud Server

March 2026

SAP PowerDesigner vs. Sparx Pro Cloud Server

Updated: March 2026

Sample Customers

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

Sparx Systems Enterprise Architect

OmniLink

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

8 reviews

Sparx Systems Enterprise Architect

3 reviews

Sparx Prolaborate

0 reviews

Sparx Pro Cloud Server

0 reviews

Top Industries

Manufacturing Company

12%

Computer Software Company

Financial Services Firm

Comms Service Provider

Financial Services Firm

12%

Government

10%

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at AutoSoft Dynamics Pvt Ltd
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Pawel-Gawronski
Enterprise Architect at BEC
Firstly, we use this solution to enable collaboration among our international teams. Our applications are in the...
Read full review of Sparx Pro Cloud Server »

Review 1 of 1

Customer Service

Nhlanhla Mgoza
Data Services Consultant at a tech services company
I would rate technical support from SAP as a nine.
Read full review of SAP Data Services »
StephenThorne
Practice Lead at Omnitell Tech
I've been dealing with SAP now for over 25 years. I would rate their technical support a three or four out of ten.
Read full review of SAP Master Data Governance »
Kanchan Khubnani
Management trainee at a retailer
I haven't contacted technical support yet.
Read full review of SAP ERP »
Nalin Kumar
Quality Assurance Group Lead at Samsung
Technical support from SAP for this particular system is not frequently required because our team has become quite...
Read full review of SAP Portfolio and Project Management »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
SAP Business ByDesign offers high-priority support.
Read full review of SAP Business ByDesign »
Narayansingh Bhandari
Manager IT (SAP) at CLASSIC MARBLE COMPANY PRIVATE LIMITED
We have raised a couple of queries and received responses to all of them.
Read full review of SAP Business Data Cloud »
Harish Golla
SAP Consultant at Quadricit
I rate the support of SAP ERP a nine out of ten.
Read full review of SAP ERP »
Kumar-Saurav
Founder, CEO at AccelSoft Infotech
The customer service and support are satisfactory, but the ecosystem part needs some revisiting. If the ecosystem...
Read full review of SAP HCM »
NAWAL SAXENA
SAP Project Manager at Saudi Cable Company
The technical support is very good. We have generated support tickets, and they have provided helpful advice and...
Read full review of SAP S/4HANA »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
Their support is fine. Its information and support pages are also very organized.
Read full review of SAP Business Data Cloud »
RamyShaaban
Section Head at a energy/utilities company
We have a technical support contract with a subcontractor from SAP in the from of an SLA, a service-level agreement,...
Read full review of SAP HANA »
EricMellahn
Business Process Manager at Chal tec
We only have email support and I would say that it is good.
Read full review of SAP Signavio Process Manager »
ChrichtianNeal
IT Officer at a tech services company
We're in constant contact with technical support. They help us troubleshoot problems often and are quite good.
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
Software Engineer - Data at a energy/utilities company
The community support needs to be better. I haven't been impressed with it. In general, it just needs better support.
Read full review of SAP HANA »
Gurgaon Gupta
Software Engineer at a tech services company
When you use the technical support you have to route through your implementation partner. Our implementation partner...
Read full review of SAP Business One »
Anonymous User
Senior Advisor at a government
The support has become much more bureaucratic. Often when you log a question with support, they will not be able to...
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
SAP Data and Analytics Leader - Technology Consulting and Advisory at a consultancy
Technical support is quite helpful and responsive. I would rate them at an eight or nine out of ten. We are very...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Manager, Data and Analytics at a tech services company
Customer Service: Fair. Technical Support: Not good enough.
Read full review of SAP Data Services »
Anonymous User
Project Manager at a tech services company
I rate technical support as medium.
Read full review of SAP SuccessFactors »
Anonymous User
Business Systems Lead at a retailer
The SAP technical support is pretty good.
Read full review of SAP Identity Management »
Anonymous User
Works at a logistics company
This solution has excellent support and customer service. It is the best compared to other vendors that I have dealt...
Read full review of SAP Business Data Cloud »
Anonymous User
Senior Practice Manager at a tech services company
The technical support is fine, and we have not had a problem. The SAP expert team is there if you need to speak with...
Read full review of SAP Business Data Cloud »
Anonymous User
Senior Director - Finance Transformation at a comms service provider
We don't usually need support, and if we need it, usually we have local partners for support. It's something that...
Read full review of SAP Business One »
Gururaj Shetti
QA Engineer at a consultancy
The solution's technical support team is good. It replies to us within a few hours whenever we raise any issue.
Read full review of SAP Signavio Process Manager »
Anonymous User
Associate Solution Architect at a tech services company
The solution's technical support is good. Until now, wherever I go to work for different clients, like oil and gas...
Read full review of SAP Cloud Platform »
Belinda Pearson
SAP specialist at Dis-Chem Pharmacies Ltd
In all honesty, I must admit that I haven't had any direct interaction with SAP's technical team. The credit for the...
Read full review of SAP HCM »
Anonymous User
Sr. SAP HANA / BI Developer
Customer support is responsive, the SAP help forums also have an extensive amount of knowledge and help if your...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Business Intelligence & Data Management Director at a manufacturing company
We sometimes receive technical bugs, especially with the new releases, and some patches are required. We then speak...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Managing Director at Blue Phakwe Consulting
Customer Service: The level of service has been satisfactory for now, since we can access information from both SAP...
Read full review of SAP BusinessObjects EPM [EOL] »
Anonymous User
Sr. Manager - SAP Authorization & Complaince at a pharma/biotech company
I have used their technical support. It is through tickets that we raise any issues to global support of SAP. There...
Read full review of SAP Access Control »

Review 1 of 30

GeorgeDiaz
Solutions Consultant at Inspi Technologies
Sparx technical support is good.
Read full review of Sparx Systems Enterprise Architect »
Pawel-Gawronski
Enterprise Architect at BEC
The customer support is responsive.
Read full review of Sparx Pro Cloud Server »
Sastry Dhara
President/CEO at dhara consulting group, inc
Their support is good.
Read full review of Sparx Prolaborate »
Endre Domiczi
Owner & CEO at mentorITe
When I contacted them they usually answered within a day, so it's quite good. I think that they have support...
Read full review of Sparx Systems Enterprise Architect »
Luke Zhao
consultant at Government of Saskatchewan
Sparx support isn't very responsive.
Read full review of Sparx Systems Enterprise Architect »
Chandan Konuri
Enterprise Architect - Integrations at BCA
I'm satisfied with the technical support for Sparx Systems Enterprise Architect.
Read full review of Sparx Systems Enterprise Architect »
Carmen Monje
Solutions Architect at a government
I contacted technical support for assistance with configuring the server. I believe their help is useful but there is...
Read full review of Sparx Pro Cloud Server »
Anonymous User
IT Consultant at a non-profit
We haven't had to contact tech support.
Read full review of Sparx Systems Enterprise Architect »
Anuj Shahi
Enterprise Architect at CCandC Solutions
Their technical support is not good in India. It could be better. I wrote an email to the support, but I didn't get a...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Group Product Manager – Billing and Payments at MultiChoice Group
Their technical support is quite good. When we needed to escalate due to the performance issues, their support was...
Read full review of Sparx Prolaborate »
Anonymous User
INLINE Technologies at a consultancy
Good.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
VP, Senior Business Analyst at a consultancy
Customer Service: 10 out of 10. Emails were answered and phone calls as well. Technical Support: Didn't use much,...
Read full review of Sparx Systems Enterprise Architect »
Edward Nicholson
Director at Intelligent Enterprise Products
The support team have been very good at responding and coming back quickly with a query.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Architect at a financial services firm
With our current project, we don't need technical support. In the past, I had some experience with the technical...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Data Architect at a financial services firm
I would rate technical support as OK. The forum was great. The actual support was only so-so.
Read full review of Sparx Systems Enterprise Architect »
IvanSchotsmans
Principal at Mire Consulting
I rate the technical support of Sparx Systems Enterprise Architect a four out of five.
Read full review of Sparx Systems Enterprise Architect »
MichaelSukachev
Sr. Enterprise Architect at a tech services company
I would rate the level of technical support as "not bad". But I did not need to use technical support too much.
Read full review of Sparx Systems Enterprise Architect »
Joshua Shoresh
Management Consultant & Architect at Contextual Focus Limited
We've used technical support in the past. We've needed them for a few little obscure things and things just that are...
Read full review of Sparx Systems Enterprise Architect »
Mbuso Khanyile
Cvo at a tech services company
I am satisfied with the technical support. I have not encountered any problems, so I think that it is one hundred...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Architecture and Innovation Officer, Corporate Strategy, Plans and Systems, Ferrovie dello Stato
We have had very little, or no, need for customer service, which we count as excellent digital customer service level...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IM Consultant at a insurance company
So far, the technical support has been great. Support is a part of our license agreement. They have helped us with...
Read full review of Sparx Systems Enterprise Architect »
Jean-Francois Boyer
Senior Project Manager at Vaudoise Assurances Holding SA
I am satisfied with the technical support.
Read full review of Sparx Prolaborate »
Anonymous User
Software Engineer / Application Developer & Systems Engineer at a transportation company
I haven't yet contacted technical support. I have questions for them, and I will likely in the future, however, I...
Read full review of Sparx Systems Enterprise Architect »
John Lamb
Director Enterprise Architecture at Stanley Black & Decker, Inc.
Customer service / technical support is via email only so is constrained to 24 hour turnaround. Otherwise good...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Senior Solutions Architect at a consultancy
Excellent.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Sr. Solutions Architect at a insurance company
I have never used technical support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architecture Consultant at a consultancy
Customer Service: I never interacted with Customer Service.. So that speaks to stability and usability. Technical...
Read full review of Sparx Systems Enterprise Architect »
Diana Small
Solution Architect at a insurance company
My colleague is dealing with technical support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Architect at a government
I haven't had to contact technical support.
Read full review of Sparx Systems Enterprise Architect »
andhdo
Software Architect at a transportation company
The solution does seem to offer helpful documentation.
Read full review of Sparx Systems Enterprise Architect »

Review 1 of 30

Technical Support

No Data Available

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