Compare SAP vs SparkCognition

SAP

Based on 1317 reviews.

SparkCognition

Based on 9 reviews.

Sample Customers

SAP Predictive Analytics

mBank

SAP Analytics Cloud

Live Oak Bank

Darwin

Hunt Oil, Hitachi High-Tech Solutions

Popular Solutions

SAP BusinessObjects Business Intelligence Platform

15 reviews

36 reviews

42 reviews

0 reviews

0 reviews

Top Industries

Educational Organization

14%

Computer Software Company

11%

Manufacturing Company

11%

Financial Services Firm

14%

Computer Software Company

12%

Real Estate/Law Firm

11%

Comms Service Provider

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vasu Narasimha
Founder & CEO at BluTech Talent Plus LLP
I'm an SAP reseller and an implementation partner and provide Application Management Support Partner. Earlier, I was...
Read full review of SAP HCM »
Ankit Mehta
Partner and Co-founder at Adnate IT Solutions
OpenText Extended ECM is a tool you can integrate with SAP Extended Enterprise Content Management. OpenText Extended...
Read full review of SAP Extended Enterprise Content Management »
Taiwo Babalola
Information Technology Business Partner and Enterprise Architecture Lead at Power International Holding
Our company uses SAP SuccessFactors Learning for recruitment, onboarding, management of leave requests, travel...
Read full review of SAP SuccessFactors Learning »
Anand_Kumar
Enterprise Architect - Application & Analytics at DXC Technology
We are using SAP NetWeaver as middleware for connectivity. The way it is being used is systematical. We are proposing...
Read full review of SAP NetWeaver Enterprise Portal »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
There are a lot of options for deploying S/4HANA. It depends on the industry and the customer's budget. It is usually...
Read full review of SAP S/4HANA »

Review 1 of 5

Anonymous User
Manager Tech. & Support (Information Technology) at a tech services company
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »
AaronCooke
Founder at Helio Summit
I provide product management and SME services to oil companies as a consulting service. My company has partnered with...
Read full review of Darwin »

Review 1 of 2

Customer Service

Hanif Shaikh
Co-founder & Partner at idiligence Solution
You need to raise an OSS note or message to contact the technical support team. You can raise an issue by using the...
Read full review of SAP BW4HANA »
Harish Golla
SAP Consultant at Quadricit
I rate the support of SAP Business One a seven out of ten.
Read full review of SAP Business One »
DouglasSilva
SAP FI Solutions Architect at Numen IT
I don't deal with technical support directly. Typically, a client and SAP would interface together. As I don't have...
Read full review of SAP S/4HANA Cloud »
Kumar Saurav
Director - SAP BTP at Incture
With my previous company, I was also involved in the release and support team. We handled support and were recognized...
Read full review of SAP Mobile Platform »
Anzize BADAROU
BI MANAGER at Abtech
SAP support is extremely helpful, and SAP Data Services is widely used, so it's easy to find a third-party...
Read full review of SAP Data Services »
Luis Guillermo Morales Kestler
Gerente Informatica Corporación Arium at Arium Co
Our technical support is from our partner in Guatemala City, and we don't need to scale the problem to SAP. Our...
Read full review of SAP Business One »
SumitKhanna
Process Excellence Head at Indian Institute of Management Indore
The technical support is prompt in their responses.
Read full review of SAP Signavio Process Intelligence »
GodfreyNoel
Distribution Cordinator at Unilever Inc.
Our IT team connects with customer service and support. The technical support team from SAP is reliable, and they try...
Read full review of SAP CRM »
Md Ashraful Islam
Executive Director, IT & Business Operation at SQ
In my previous business, which involved a large-scale SAP implementation, we had direct access to SAP support as our...
Read full review of SAP HANA »
Vinay Lohakare
SAP Technical Architect at a tech vendor
You would always raise a P1 when you need a quick response. If it's not P1, then there is a delay in response. So if...
Read full review of SAP Business Warehouse »
Fadhil Maulana
ERP Analytics Coordinator at PT. Hutama Karya
Technical support is provided by our SAP HANA partner, and I would rate it at eight out of ten.
Read full review of SAP HANA »
Anonymous User
Works at a pharma/biotech company
Customer Service: Their customer service is average. Technical Support: Their technical support is average.
Read full review of SAP SuccessFactors Learning »
Anonymous User
CTO at a tech services company
We've been happy with the technical support.
Read full review of SAP S/4HANA »
Anonymous User
Operational Director at a tech services company
We haven't worked directly with SAP's technical support, but we have support from the company which helped us...
Read full review of SAP Business One »
Anonymous User
Senior Consultant SAP / BW / SAP BOBJ at a tech services company
While technical support is okay, sometimes it takes a bit too long to get help when you open a ticket.
Read full review of SAP Analytics Cloud »
Soumyojit Sen
Director of Product Management at EIM solutions
S/4HANA Cloud's technical support is excellent.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Freelancer at a consultancy
It's good.
Read full review of SAP IQ »
Darien Khairy
Sr. Supervisor HR at a comms service provider
We were not happy with their after-sales support. Whenever we had an issue it was really difficult to get in touch...
Read full review of SAP SuccessFactors »
Anonymous User
SAP Data and Analytics Leader - Technology Consulting and Advisory at a consultancy
Technical support is quite helpful and responsive. I would rate them at an eight or nine out of ten. We are very...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Integration Architect
We have never needed to contact their technical support.
Read full review of SAP Cloud Platform »
KarthikM2
Technical Analyst at Infsys
When we have an issue that we can't resolve internally, we raise an incident ticket through the SAP support system....
Read full review of SAP Master Data Governance »
Anonymous User
Solution Architect at a tech services company
The free version has a time limitation, even for version 4.2. After a certain period, the first level of technical...
Read full review of SAP BusinessObjects Business Intelligence Platform »
OliviaKleine
IT Team Assistant for Integrity and Compliance at TUI Group
Signavio's technical support is very good. They are very nice, helpful, and fast in replying. It is not the case, as...
Read full review of SAP Signavio Process Manager »
Anonymous User
Consultant at a tech services company
Customer Service: GoodTechnical Support: Good
Read full review of SAP IQ »
Anonymous User
Senior Consultant at a tech services company
From SAP, I honestly have never used technical support. I usually have enough knowledge to figure out any adjustment...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Consultant BI at a tech vendor
I rate them 9/10. Very good and very fast support from SAP.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Project Manager at a logistics company
The technical support is good.
Read full review of SAP HANA »
Anonymous User
Programmer / Reports Designer at a printing company
I haven’t used the customer service or technical support options other than searching for documentation on syntax....
Read full review of SAP Crystal Reports »
Muralidhara H N
SAP Professional at a tech services company
Customer Service: Very good Technical Support: Very good
Read full review of SAP ERP »
Anonymous User
CRM administrator at a manufacturing company
We have both technical support from SAP and we also have an internal support team. In addition, there are very good...
Read full review of SAP CRM »

Review 1 of 30

WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »
Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »
TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
AaronCooke
Founder at Helio Summit
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
EmmanuelCruz
Manager, Business Data Analytics at CapitalTech
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »
NataliaCueto
Head of Technology at CapitalTech
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »

Review 1 of 8

Technical Support

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