Compare SAP vs SparkCognition

SAP

Based on 1695 reviews.

SparkCognition

Based on 9 reviews.

Sample Customers

SAP Business Data Cloud

Ericsson, Vodafone, Google, Team Liquid, Ryder Cup, Accenture

Darwin

Hunt Oil, Hitachi High-Tech Solutions

Popular Solutions

SAP S/4HANA

23 reviews

SAP Business Data Cloud

44 reviews

SAP BusinessObjects Business Intelligence

12 reviews

Darwin

0 reviews

DeepArmor

0 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

11%

Financial Services Firm

Construction Company

19%

Outsourcing Company

16%

Financial Services Firm

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Muhammad Fahad
Manager Tech. & Support (Information Technology) at Texitech
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »
NataliaCueto
Head of Technology at CapitalTech
We have been using it for our risk management portfolio. We are a lending institution. We give credit to small and...
Read full review of Darwin »

Review 1 of 2

Customer Service

Wael Elsagh
Solutions Architect at EJADA
The support from SAP SuccessFactors is good. They were able to solve customer problems regarding integration between...
Read full review of SAP SuccessFactors »
Shaik Abdul Khadar
Chief Executive Officer at a tech services company
The solution's technical support can be expensive. If you pay the support team, the support team will offer you...
Read full review of SAP BW4HANA »
Prabhakara Sastry
Director at IKYAM
We use customer support every day. They let us know what to do and what not to do. The training is consistent.
Read full review of SAP Business One »
Miguel Barbosa
General Sales Manager at Seidor
The support from SAP is good because most issues can be resolved by the partner. It is quite rare for SAP support to...
Read full review of SAP Business One »
Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
We sometimes ask questions about queuing and a few other things. There are some smaller ITP protocols that CPI does...
Read full review of SAP Business Technology Platform »
Abhijit Misra
Director at a tech vendor
SAP has good support, and it rates eight out of ten.
Read full review of SAP Marketing Cloud »
Sudhir Kanakoti
SAP BIBO Consultant at NTT Data
I had a couple of requests and the support team for SAP Analytics Cloud was good. On a scale of one to five, I'm...
Read full review of SAP Business Data Cloud »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
My experience with the technical support, is about a ten to twenty percent involvement on my end since I primarily...
Read full review of SAP S/4HANA »
Harish Golla
SAP Consultant at Quadricit
I rate the support of SAP Business One a seven out of ten.
Read full review of SAP Business One »
Fauzan Memon
SAP BDC Lead Consultant at YASH Technologies Middle East
We have received responses to everything we raised. The service has been good so far.
Read full review of SAP Business Data Cloud »
Vasanth Kumar Sabaapathi
Senior Lead Architect at a manufacturing company
I rate the technical support a nine out of ten.
Read full review of SAP Process Orchestration »
AhmedHaridy
Managing Director at Emkan
Partners provide support and their cloud support is excellent. They respond immediately to requests. They have an...
Read full review of SAP S/4HANA »
Imran Hafeez
Manager IT at a educational organization
Technical support from SAP is very good, and I would rate it nine out of ten.
Read full review of SAP HCM »
Stuti Ghosh
VP – Skills Architecture And Management at Standard Chartered Bank
I have not dealt with technical support for SAP SuccessFactors HCM directly, but I have my internal tech team to whom...
Read full review of SAP SuccessFactors HCM »
ShahidAhmed
Customer Success Executive at Thal Limited
Before getting support from TMC, my company used to get support from SAP Pakistan. Within the company, my team is...
Read full review of SAP HANA »
Bhargav Thota
Database Engineer at a tech company
I haven't contacted the technical support for SAP PowerDesigner. Support only reaches out to me to see if there's any...
Read full review of SAP PowerDesigner »
Zakaria Rahoui
Consultant Business Intelligence at Corporate Software
SAP's technical support do a good job and always respect the incidents.
Read full review of SAP Lumira [EOL] »
Anonymous User
Senior Consultant, Predictive Analytics at a tech services company
Have not needed as yet.
Read full review of SAP Predictive Analytics [EOL] »
Shili Ma
Consultant at HAND Enterprise Solutions LTD.
I used to contact SAP to ask for help with SAP HANA, and I'm giving the SAP support team a six out of ten.
Read full review of SAP HANA »
Anonymous User
Lead Consultant at a computer software company
Technical support response time is slow. It takes some time to get a response. I have noticed that in many cases,...
Read full review of SAP Process Orchestration »
Anonymous User
Business Intelligence & Data Management Director at a manufacturing company
We sometimes receive technical bugs, especially with the new releases, and some patches are required. We then speak...
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Senior Director Tech Ops at a sports company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of SAP Customer Data Cloud »
Anonymous User
Assistant Vice President Sourcing at a retailer
Technical support is perfect! I would give them a 100 out of 100.
Read full review of SAP Replication Server »
Anonymous User
Deputy Human Resources Coordinator at a financial services firm
We haven't needed to use support yet.
Read full review of SAP SuccessFactors »
Miguel Vargas
Software Engineer at a mining and metals company
I don't use the technical support provided for the solution since I prefer to use the web or the internet to search...
Read full review of SAP BusinessObjects Business Intelligence »
Bruno Valentim
Owner at LAVORO AUTOM INF E COM LTDA
I would describe technical support as good. It's always worked for me and therefore I have no complaints.
Read full review of SAP HANA »
AmitShah3
Mechanical Engineer at a real estate/law firm
Technical support from SAP is being provided by our technical teams. There have been issues that our own team has...
Read full review of SAP Business Warehouse »
Anonymous User
Team Lead at a tech services company
I am the technical support of the solution.
Read full review of SAP Business One »
EricMellahn
Business Process Manager at Chal tec
We only have email support and I would say that it is good.
Read full review of SAP Signavio Process Manager »
Anonymous User
SAP Data Sevices Consultant at a tech services company
On some other tools, I have been in touch with SAP support. With this particular solution, we've only had...
Read full review of SAP Information Steward »

Review 1 of 30

EmmanuelCruz
Manager, Business Data Analytics at CapitalTech
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »
TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »
AaronCooke
Founder at Helio Summit
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
NataliaCueto
Head of Technology at CapitalTech
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »
Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »

Review 1 of 8

Technical Support

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