Compare SAP vs Snowflake Computing

EMC Corporation, Takisada-Osaka Co. Ltd., Eldorado, Mozzart, The VELUX Group, AOK Bundesverband, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Magazine zum Globus (Migros Group)

SAP Business Warehouse

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Snowflake

Accordant Media, Adobe, Kixeye Inc., Revana, SOASTA, White Ops

Snowflake Analytics

Lionsgate, Adobe, Sony, Capital One, Akamai, Deliveroo, Snagajob, Logitech, University of Notre Dame, Runkeeper

Popular Solutions

SAP S/4HANA

63 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

16 reviews

Snowflake

15 reviews

Snowflake Analytics

26 reviews

Top Industries

Manufacturing Company

13%

Computer Software Company

11%

Financial Services Firm

Retailer

Financial Services Firm

20%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
For SAP HANA, my first project involved migrating from SAP HANA to BW due to cost concerns. The client requested...
Read full review of SAP HANA »

Review 1 of 5

Snehasish Das
Technology Leader at eTCaaS
I started working with Snowflake when I was with Fidelity Investments around 2016-2017. We used Snowflake on AWS...
Read full review of Snowflake »
KamleshPant
Senior Software Architect at USEReady
I have to get the data, load it into the warehouse, and analyze it to gain insights from the data.
Read full review of Snowflake Analytics »

Review 1 of 2

Customer Service

Muhammad Faisal Rasheed
Assistant Manager MIS - Sales Division at National Foods
My company's technical team and IT team may have had the need to contact the solution's technical support team.
Read full review of SAP S/4HANA »
Ankit Mehta
Partner and Co-founder at Adnate IT Solutions
The solution's technical support is good.
Read full review of SAP Extended Enterprise Content Management »
Uchenna Obiji
Lead Systems Analyst at a retailer
If we have issues the support is there to assist us. For example, when there are new features, they collect...
Read full review of SAP Data Services »
Marouan Bellioum
Cyber Security Program Manager at a financial services firm
The support team is very reactive. When we have a lot of support requests from our customers, the SAP team helps us...
Read full review of SAP CRM »
AhmedHaridy
Managing Director at Emkan
The tool's technical support is fast.
Read full review of SAP IT Operations Analytics »
Numair Mazhar
Practice Head - Qlik / Solutions Architect at TMC (TallyMarks Consulting)
I've never contacted technical support. I cannot say how helpful or responsive they would be.
Read full review of SAP ERP »
Natra Vijaya
Sr. Solution Manager Consultant at Sfource AG
The support is good from SAP HANA.
Read full review of SAP HANA »
Anonymous User
Consultant at a tech vendor
Customer Service: 100% as no manual intervention is required once the solution is implemented. Technical Support: 100%.
Read full review of SAP Data Services »
Anonymous User
SAP Data Sevices Consultant at a tech services company
On some other tools, I have been in touch with SAP support. With this particular solution, we've only had...
Read full review of SAP Information Steward »
Bassem Mohammed
IT Application Manager at TBTD
The technical support for SAP HANA is good. On a scale of one to five, I'm rating SAP support five out of five.
Read full review of SAP HANA »
Anonymous User
Sr. Manager - SAP Authorization & Complaince at a pharma/biotech company
I have used their technical support. It is through tickets that we raise any issues to global support of SAP. There...
Read full review of SAP Access Control »
Anonymous User
Database Expert at a financial services firm
As I mentioned above, the support is very, very good, especially so when working directly with the service reps. The...
Read full review of SAP Crystal Reports »
Peter Vlekkekn
Team leader and Data / Information Architect at a tech services company
We've never contacted SAP's technical support. I don't have any direct experience with them.
Read full review of SAP PowerDesigner »
SarahBullen
Head of Business Analysis, Technology & Digital Products at a media company
Signavio support helped us with our initial setup and a couple of times when we had issues with downtime. They have...
Read full review of SAP Signavio Process Manager »
Anonymous User
Global Product Manager at a tech services company
Technical support could be better. We tried to get them to help us with the implementation, and they were not quick...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
BI Expert
Customer Service: Fair Technical Support: Fair to Poor..Business Objects sometimes gets lost in the quagmire of SAP
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Integration Architect
We have never needed to contact their technical support.
Read full review of SAP Cloud Platform »
Nam Doan
Java Software Engineer at a tech services company
So far technical support is good. If we have any problem that a local partner cannot resolve for the customer, they...
Read full review of SAP HANA »
Anonymous User
General Manager at a media company
Our Singapore team contacted SAP's technical team. I found them in tune with our needs and understanding from my...
Read full review of SAP S/4HANA Cloud »
MARTIN BAÑALES
Independent Consultant at Bosch&Cia
The customer service and support team are good. I rate them an eight out of ten.
Read full review of SAP CRM »
Ali Mirnia
Chief Executive Officer at Redment
We are not able to use technical support in my country because in Iran it is sanctioned. However, we have not needed...
Read full review of SAP S/4HANA »
Anonymous User
Manager of Customer Care Center at a construction company
We have our own technical support group, so I have not been in contact with SAP for support.
Read full review of SAP Data Services »
Anonymous User
Manager SAP at a tech services company
The support team is helpful, but the on-premise version's response time is not as fast as before. I would rate...
Read full review of SAP SuccessFactors Learning »
Anonymous User
Senior Engineer at a retailer
There is room for improvement in the following areas: * The response times * The prioritization framework for...
Read full review of SAP HANA »
Anonymous User
Programmer and Analyst
Customer Service: It is sufficient for me. As for our customers, it is okay. Technical Support: It is okay.
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
SAP MDG Consultant at a tech services company
We have technical support for our company. We can open tickets if we run into issues. Typically, it takes two to...
Read full review of SAP Master Data Governance »
Anonymous User
CTO at a tech services company
We've been happy with the technical support.
Read full review of SAP S/4HANA »
Sateesh Nagabhiru
Senior Integration Engeneer at ATOS
Sometimes, if there is a system-related issue where I have to contact SAP and raise an incident, it takes a couple of...
Read full review of SAP Process Orchestration »
Anonymous User
SAP BASIS/Technology Lead at a aerospace/defense firm
I haven't used technical support yet. We are a premium customer of SAP. We have a good relationship but Lumira is...
Read full review of SAP Lumira »
Paul Kellett
Software Engineer at KIS Ltd
Average. Technical support from SAP is mediocre. The local support is decent.
Read full review of SAP BusinessObjects Business Intelligence Platform »

Review 1 of 30

Vinoth Raj Prabhakaran
Senior Data Architect at Tata Consultancy Services
The technical support from Snowflake was poor previously, they have improved significantly.
Read full review of Snowflake »
Adnan Shafiq
Associate Vice President - Database Management (Principal Solutions Architect) at Northbay
We don't have direct support for Snowflake as we support our clients. If any support is required, our clients connect...
Read full review of Snowflake »
Chris Hastie
Data Lead at InterWorks
The customer service and support team is very useful and strong. They've got support built directly into the...
Read full review of Snowflake »
AnujJain
AVP Data Engineering at Genpact - Headstrong
Typically, the client will have their own support team. We don't really deal with the support side of things. My...
Read full review of Snowflake Analytics »
Anonymous User
RSA Country Manager at a non-profit
The internal support is really good. They do obviously rely on partners like us to service the client. So it's a good...
Read full review of Snowflake Analytics »
Azhagarasan Annadorai
Founder at Unknown.University
Support can be enabled in the Snowflake UI.
Read full review of Snowflake »
Avijit Bhattacharya
Senior Data Engineer at Warner Media Discovery
If I were to rate the support on a scale of one to ten, it would fall around six. Occasionally, there are delays in...
Read full review of Snowflake Analytics »
KamleshPant
Senior Software Architect at USEReady
Mostly, the problems are in-house or internal, so we solve them internally. As of now, I haven't had a chance to work...
Read full review of Snowflake Analytics »
Erik Jones
Head of BI and Analytics at HyperScience
I have not had a lot of issues with Snowflake, so I haven't had to utilize technical support that much. But when I...
Read full review of Snowflake »
AyindeHammed
BI Developer at DivVerse LLC
I only put data in and modify data. Most of the time, I don't require technical support. We occasionally had...
Read full review of Snowflake »
MaheshMysore
Manager at SSM VIT Global Solutions
Snowflake technical support is good. At my previous company, they had a customer success officer for critical...
Read full review of Snowflake »
Anonymous User
Technical Lead at a computer software company
The technical support from Snowflake was excellent. They responded promptly to emails and even provided advance...
Read full review of Snowflake Analytics »
Murugan Asokan
Senior Solutions Architect at NessPRO Italy
Their support is good.
Read full review of Snowflake »
Anonymous User
Big Data & Cloud Manager at a tech services company
I have not contacted their support.
Read full review of Snowflake »
Anonymous User
General Manager of Data Science at a non-profit
They are fantastic but just too expensive. They charge hourly rates and are very expensive.
Read full review of Snowflake »
Anonymous User
Data Architect at a tech services company
The technical support from Snowflake is very good, nice, and efficient. I rate it ten out of ten.
Read full review of Snowflake »
Anonymous User
Manager IT BRM/FRM at a manufacturing company
We haven't had any technical contact. All of it has been internal for our organization.
Read full review of Snowflake »
Anonymous User
ML Lead at a tech services company
I don't have much experience with their technical support. When we asked them some technical questions related to...
Read full review of Snowflake »
Anonymous User
Sr Lead Data & Information Architect at a pharma/biotech company
Technical support overall has been good. They are helpful and responsive. We have no complaints.
Read full review of Snowflake »
SreenivasanRamanujam
Director -Data Architecture and Engineering at Decision Minds
They have a website where you have to go and raise your tickets. They resolve the ticket, and they are working fine....
Read full review of Snowflake »
Anonymous User
Data & Analytics Practitioner at a tech services company
Technical support is good. Occasionally, they take a bit of time to resolve issues, but other than that they are...
Read full review of Snowflake »
Veerendra Karnam
General Manager at itcinfotech
They provide very good documentation on implementation design and development perspectives.
Read full review of Snowflake »
Tom Bruce
Co-founder & Delivery Lead at a tech services company
The support from Snowflake is absolutely great. All kinds of content and things are available to support yourself as...
Read full review of Snowflake »
Anonymous User
Soullution Architech at a tech services company
The solution's customer service is good.
Read full review of Snowflake »
Anonymous User
R&D Operations Manager at a manufacturing company
I have not personally contacted technical support.
Read full review of Snowflake »
Anonymous User
AVP Enterprise Architecture at a financial services firm
They were really good. They were very responsive. There were never any issues with them. I would give them a ten out...
Read full review of Snowflake »
Nanda Parayil
DBA Individual Contributor at Aristeia Capital
The technical support is very good.
Read full review of Snowflake »
Cristobal Rodriguez
Director Consultoria at tecnoscala consulting
The experience that we have had until now is that we can use the Snowflake very well from the videos on the web. The...
Read full review of Snowflake »
Anonymous User
Senior Solutions Architect at a tech consulting company
The support is very good. The documentation is very robust, a large online community and a dedicated support team is...
Read full review of Snowflake Analytics »
Anonymous User
CEO, Senior Consultant at a tech services company
I have been quite satisfied with the technical support.
Read full review of Snowflake »

Review 1 of 30

Technical Support

No Data Available

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