Compare SAP vs Snowflake Computing

EMC Corporation, Takisada-Osaka Co. Ltd., Eldorado, Mozzart, The VELUX Group, AOK Bundesverband, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Magazine zum Globus (Migros Group)

SAP HANA

Unilever, NHS 24, adidas Group, CHIO Aachen, Hamburg Port Authority (HPA), Bangkok Airways Public Company Limited

SAP Business Warehouse

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Business Data Cloud

Live Oak Bank

Snowflake

Accordant Media, Adobe, Kixeye Inc., Revana, SOASTA, White Ops

Snowflake Analytics

Lionsgate, Adobe, Sony, Capital One, Akamai, Deliveroo, Snagajob, Logitech, University of Notre Dame, Runkeeper

Popular Solutions

SAP S/4HANA

62 reviews

SAP BusinessObjects Business Intelligence

14 reviews

SAP ERP

8 reviews

Snowflake

13 reviews

Snowflake Analytics

13 reviews

Top Industries

Manufacturing Company

12%

Financial Services Firm

Computer Software Company

Comms Service Provider

Financial Services Firm

19%

Manufacturing Company

Computer Software Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

SunilPatil1
Asset Builder at Genpact - Headstrong
In terms of solutions such as security, automation, or monitoring, security is prime. In agentic, I am building the...
Read full review of Snowflake »
Garima Goel
Associate Principal Engineer at Nagarro
I mainly use Snowflake Analytics for creating the data lake in Snowflake, specifically the medallion architecture,...
Read full review of Snowflake Analytics »

Review 1 of 2

Customer Service

Nitesh Agrawal
Director & Co Owner at INFRABEAT TECHNOLOGIES PVT LTD
Technical support from SAP is limited. This is an area of the product that needs to be improved.
Read full review of SAP Business Data Cloud »
FranciscoSantos
Director at Pixel Studio PTY
I would rate customer service and support a four point five out of five.
Read full review of SAP Information Steward »
Vasu Narasimha
Founder & CEO at BluTech Talent Plus LLP
The technical support capabilities are very strong. When we have any technical issues with the solution the...
Read full review of SAP SuccessFactors »
HemChari
Chief Information Officer at Oldcastle BuildingEnvelope, Inc.
When we have an issue with Our SAP SuccessFactors we have our corporate team that handles it. We only need to open a...
Read full review of SAP SuccessFactors »
Fredy Alfaro
Systems Engineer at a tech services company
There are challenges with customer support and a lack of specialists in SAP IQ.
Read full review of SAP IQ »
Mario Del Toro
CyberSecurity Executive IAM Engineer at Tata Consultancy
The tool's support is not easy to contact.
Read full review of SAP SuccessFactors Learning »
Sajith Paul
Prime Associate Member at a computer software company
I've never contacted the technical support for the SAP Cloud Platform, as I only have limited experience with it.
Read full review of SAP Business Technology Platform »
Joyee Sen
SAP Service Delivery Manager at SoftwareONE
The technical support is very knowledgeable and provide good service.
Read full review of SAP HANA »
MATT DAWE
Senior Advisor-Data Modeling at Suncor Energy
Regarding their support team, we have not really reached out for support for several years. When we did reach out,...
Read full review of SAP PowerDesigner »
Shivdatt Patel
Officer Programmer at Colourtex Ind Ltd
I have not used the technical support from SAP ERP.
Read full review of SAP ERP »
Anonymous User
Senior Director Tech Ops at a sports company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of SAP Customer Data Cloud »
Anonymous User
ICT Consultant, CEO, Entrepreneur at a tech services company
SAP support is excellent. I've worked with them on many critical projects for large enterprises. SAP also has a...
Read full review of SAP ERP »
Samuel Kowontan
BI Analytic at Uac Of Nigeria PLC
The solution's deployment is still in the development phase, and we have yet to go live. Therefore, I have yet to...
Read full review of SAP S/4HANA »
Venu Satya Kolapalli
Vice President at StarTek
We had some issue with support in the past because they did not have enough availability. However, they have improved...
Read full review of SAP HANA »
Anonymous User
SAP Architecture Manager at a consultancy
In cases where we face problems, we directly connect with our partners. There is a service portal and product support...
Read full review of SAP Business One »
Anonymous User
Associate Consultant at a consultancy
Technical support typically caters to us if any of the server systems are down. Otherwise, technical support,...
Read full review of SAP Data Services »
Anonymous User
Software Engineer at a manufacturing company
Their technical support is very good. The response time depends on how critical the problem is. They do give a proper...
Read full review of SAP Process Orchestration »
Anonymous User
Enterprise Solutions Architect at a computer software company
As for technical support, it depends on how SAP defines the level of the ticket. Sometimes, the ticket is very...
Read full review of SAP ERP »
Sateesh Nagabhiru
Senior Integration Engeneer at ATOS
Sometimes, if there is a system-related issue where I have to contact SAP and raise an incident, it takes a couple of...
Read full review of SAP Process Orchestration »
Anonymous User
Consultant at a tech services company
Customer Service: It could be better. Technical Support: Could also be better. There are still a few niggles that...
Read full review of SAP Data Services »
MarkusBurger
Manager at a consultancy
I had a situation last year on the 24th of December, which is Christmas Eve in Germany. Usually nobody is working. I...
Read full review of SAP Signavio Process Manager »
Ehab-El Hagar
Chief Executive Officer at Asis
We were only demoing the product and therefore did not really use technical support.
Read full review of SAP Business Technology Platform »
Anonymous User
Corporate Trainer/Consultant at a tech consulting company
Their support is top notch, although you may have to pay for it.
Read full review of SAP Crystal Reports »
Jay Gandhi
Digital Consultant at FPT Software Strategic Unit no 17
The technical support for SAP Data Services is good, particularly in the Asia Pacific region. Technical support...
Read full review of SAP Data Services »
Anonymous User
Works at a computer software company
The support from SAP Process Orchestration is very helpful.
Read full review of SAP Process Orchestration »
Anonymous User
IT Specialist - Crystal Reports / SQL Server at a construction company
Customer Service: Excellent. The sales reps and the technical support folks have been very supportive and have always...
Read full review of SAP Crystal Reports »
Anonymous User
IFS, SAP and Applications Specialist at a engineering company
I would give technical support a rating of 5/10. The support was good, but a little slow at times. I am sure SAP can...
Read full review of SAP Build Work Zone »
Anonymous User
Data Services Stream Lead at a retailer
Customer service and support are good.
Read full review of SAP Business Data Cloud »
Anonymous User
Human Resources Consultant - Workforce Reporting at a government
I've never had to use technical support except to go to my own IT staff for help, and therefore I can't comment very...
Read full review of SAP Business Data Cloud »
StéphanBloch
Consultant Expert SAP PI / SAP PO at BS - Int Consulting
I have not contacted SAP customer support in the last 10 to 13 years. My experience and the internet have been enough...
Read full review of SAP Process Orchestration »

Review 1 of 30

Jayanta Datta
Executive Director at Morgan Stanley
The technical support from Snowflake Analytics is outstanding.
Read full review of Snowflake Analytics »
Biraja Mishra
Senior Principal Consultant at Genpact - Headstrong
They're perfect. They're excellent. It could be because we are partners.
Read full review of Snowflake »
AmolDhormare
Data Integration Developer at a tech services company
We interacted with customer support, and they were quite helpful. They listened to our issues and provided solutions,...
Read full review of Snowflake »
Paresh_Nayak
Data Governance Architect at Sterlite Technologies Ltd
The technical support for Snowflake Analytics is excellent based on what I have heard from others. It is responsive,...
Read full review of Snowflake Analytics »
SaravananThiagarajan
Data Scientist at a computer software company
I have not been in contact with technical support, although my team has been and they are okay with it. My impression...
Read full review of Snowflake »
MandarGarge
V.P. Digital Transformation at e-Zest Solutions
Customer service has and support are at par with any professional Data Platform service.
Read full review of Snowflake Analytics »
AnujJain
AVP Data Engineering at Genpact - Headstrong
Typically, the client will have their own support team. We don't really deal with the support side of things. My...
Read full review of Snowflake Analytics »
Divya-Raj
Sr. Consultant cum Assistant Manager & Offshore Lead at Deloitte
I have been in contact with technical support many times and it was awesome. I got great support. Whenever I needed...
Read full review of Snowflake »
MedhaValvekar
Sr Manager at Cognizant
We've reached out to technical support in the past. In some cases, we were not even able to fetch the data. Or, a...
Read full review of Snowflake »
DominicMackenzie
Senior data architect at a financial services firm
I have not had any experience with customer support, but I've heard it's good.
Read full review of Snowflake »
Vimalathithan M
Associate Director - Delivery (Technology DWH & Data Engineer) at MOBIUS KNOWLEDGE SERVICES PRIVATE LIMITED
We have proper support. It analyzes user greetings and reports and addresses the issue.
Read full review of Snowflake Analytics »
Snehasish Das
Technology Leader at eTCaaS
Snowflake's technical support is excellent. During my time at Fidelity, I received great support in migrating data to...
Read full review of Snowflake »
Anonymous User
Soullution Architech at a tech services company
The solution's customer service is good.
Read full review of Snowflake »
Anonymous User
Vice President, Data Architecture and Management at a financial services firm
Their support is good.
Read full review of Snowflake »
Anonymous User
R&D Operations Manager at a manufacturing company
I have not personally contacted technical support.
Read full review of Snowflake »
MaheshMysore
Manager at SSM VIT Global Solutions
Snowflake technical support is good. At my previous company, they had a customer success officer for critical...
Read full review of Snowflake »
Valai Gunapalan
Architect at Sony Corporation of America
Customer support is good. There is always someone who's going to respond. They will let you know what can be done and...
Read full review of Snowflake »
Subhrajit Mitra
Sr. Technical Architect - Business Intelligence / Data Warehouse at a computer software company
Their technical support is good. I always get a response from them when I send an email to their support team.
Read full review of Snowflake »
Anonymous User
Big Data & Cloud Manager at a tech services company
I have not contacted their support.
Read full review of Snowflake »
Anonymous User
Data Architect at a tech services company
I haven't had to call on them for a problem at that level.
Read full review of Snowflake »
Anonymous User
Center Head - Goa Regional Delivery Center. at a tech services company
My company has partnered with Snowflake. Normally, we reach out to the account manager or regional manager, and...
Read full review of Snowflake »
Tom Bruce
Co-founder & Delivery Lead at a tech services company
The support from Snowflake is absolutely great. All kinds of content and things are available to support yourself as...
Read full review of Snowflake »
Anonymous User
AVP Enterprise Architecture at a financial services firm
They were really good. They were very responsive. There were never any issues with them. I would give them a ten out...
Read full review of Snowflake »
Cristobal Rodriguez
Director Consultoria at tecnoscala consulting
The experience that we have had until now is that we can use the Snowflake very well from the videos on the web. The...
Read full review of Snowflake »
Anonymous User
Vice President of Business Intelligence and Data Engineering at a comms service provider
There is nothing for us to complain about when it comes to technical support. The response time is really great....
Read full review of Snowflake »
Swathi Desai
Data Engineer at Imriel
We did not need to escalate many questions to tech support compared to other tools, indicating minimal reliance on...
Read full review of Snowflake Analytics »
Anonymous User
Senior Data Engineer at a tech services company
I have not had a direct interaction with Snowflake's customer service or technical support. I have only interacted...
Read full review of Snowflake »
Anonymous User
Solution Architect at a wholesaler/distributor
I do not directly interact with the support, but I believe our platform architect reached out, and he got a response.
Read full review of Snowflake »
Anonymous User
Data & Analytics Practitioner at a tech services company
Technical support is good. Occasionally, they take a bit of time to resolve issues, but other than that they are...
Read full review of Snowflake »
Anonymous User
director of business operations at a logistics company
I've only used their customer service in one or two instances, and they were very supportive and helpful. The tool is...
Read full review of Snowflake »

Review 1 of 30

Technical Support

No Data Available

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