Compare SAP vs SmartBear

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

SAP Mobile Platform

Swarovski, CareFusion Corp., Adarsh Credit Co-operative Society Ltd.

Bitbar

Rovio, Paf, Supercell, NITRO Games, Seriously, AVG, Google, Bosch, Yahoo, Microsoft, Yandex, Mozilla, eBay, PayPal, TESCO, Cisco WebEx, Facebook, LinkedIn, skype, Subway

SwaggerHub

Sonic, Zuora, Woolworths, CrowdFlower

Popular Solutions

SAP S/4HANA

23 reviews

SAP Business Data Cloud

44 reviews

SAP BusinessObjects Business Intelligence

12 reviews

SmartBear TestComplete

1 reviews

ReadyAPI

3 reviews

ReadyAPI Test

0 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

11%

Financial Services Firm

Construction Company

Financial Services Firm

13%

Construction Company

11%

Outsourcing Company

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

RituRaj
SDE 2 at Virtusa
AlertSite is primarily used for applications and website monitoring to ensure uptime and performance availability for...
Read full review of AlertSite »
AKSHAYRATHI
Senior engineer at Nagarro
My main use case for SmartBear API Hub is for API automation. A quick specific example of how I use it for API...
Read full review of SmartBear API Hub »
Coralia Popa
Software Architect at Waters Corporation
We still use SwaggerHub, but we did not change much in the way we are using it, meaning just limited functionality....
Read full review of SwaggerHub »
PramodChaudharyDarwha
Manager at TCS
The main use case of SoapUI is for API testing. We use SoapUI for API testing when we want to perform a performance...
Read full review of SoapUI »
PrashanthKumar
Lead QA Engineer at Msys Technologies
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »

Review 1 of 5

Customer Service

PrittamGadkari
SAP FICO SOLUTION ARCHITECT at a tech vendor
The technical support services are good. However, the response times need improvement.
Read full review of SAP Business Data Cloud »
Vishal Khare
IT manager at Electrolux Home Products
SAP provides efficient technical support services.
Read full review of SAP Master Data Governance »
Kumar-Saurav
Founder, CEO at AccelSoft Infotech
The customer service and support are okay. The response time is faster.
Read full review of SAP Business Data Cloud »
Miguel Barbosa
General Sales Manager at Seidor
I would rate support for SAP S/4HANA Finance at an eight out of ten.
Read full review of SAP S/4HANA Finance »
Abhijit Misra
Director at a tech vendor
The technical support is very good; they are very helpful.
Read full review of SAP Master Data Governance »
Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
We sometimes ask questions about queuing and a few other things. There are some smaller ITP protocols that CPI does...
Read full review of SAP Business Technology Platform »
Oswaldo Ruette
Project manager at Acsys Consulting
We provide support, maintenance, and operation continuity for our clients.
Read full review of SAP Portfolio and Project Management »
Hisham Ismail
Director of Operations of Support / co CEO at Snag Free
We provide customer support services, including maintenance, issue resolution, enhancement development, and...
Read full review of SAP S/4HANA Cloud »
Daniela Heyne
IT- Process Manager at a retailer
We had three or four tickets, but they were answered quickly. If the customer service and support couldn't answer,...
Read full review of SAP Signavio Process Manager »
Anonymous User
SAP BI Architect at a government
I had to deal with the support for SAP Data Services, and in general, any SAP ticket I find they are terrible. The...
Read full review of SAP Data Services »
Mahesh Savanur
Head of IT at Prerana Motors India
I have not directly interacted with SAP, but our service partner (SAP partner) has been supporting us. However, I’m...
Read full review of SAP Business One »
ITManager4536f
IT Manager at Globaltronics
We contact technical support one to two times a month. They're good.
Read full review of SAP Business One »
Anonymous User
SAP Basis Consultant at a energy/utilities company
The technical support has been fine.
Read full review of SAP HANA »
Anonymous User
Partner, Consultant, and Independent Contractor
Technical support is excellent at SAP Ariba. The help desk is normally very knowledgeable about technical questions.
Read full review of SAP Ariba Procurement »
Anonymous User
Principal Architect at a tech consulting company
Customer support is generally good, though we sometimes face issues with responsiveness. I would rate customer...
Read full review of SAP Business Data Cloud »
Anonymous User
Process Architecture Lead at a insurance company
The tech support has been very good so far. I have not actually had the need to use them much, which is good. The...
Read full review of SAP Signavio Process Manager »
Ivan Avila
Administration and Finance Coordinator at Globaltech Ecuador
Their support has been good. It has been a long time since we had any problem.
Read full review of SAP Business One »
Joseph Huang
Consultant at a tech vendor
Technical support has been more helpful than before but still need improvement.
Read full review of SAP HANA »
VishalGuthula
Sr. Software Engineer at a tech company
The tech support is pretty good.
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Developer at a tech services company
Customer Service: Customer service was average. Technical Support: Technical support was average.
Read full review of SAP BusinessObjects Business Intelligence »
Adel Abbass
Executive Manager, HR MIS & Systems Management at Ahli United Bank Ksc
We regularly communicate with technical support, especially for changes recommended by our information security...
Read full review of SAP SuccessFactors Learning »
Anonymous User
Team Leader at a tech company
The level of technical support was good. They were always quick to solve problems with a high level of impact on our...
Read full review of SAP HCM »
Iain Hadwin
SAP Ariba Specialist at NSG Group
The customer support team is generally good most of the time. Most of the time, the support is pretty good; however,...
Read full review of SAP Ariba Procurement »
Anonymous User
Infrastructure Specialist at a energy/utilities company
Technical support is excellent. SAP provides a portal online to allow users to post any kind of problems they need to...
Read full review of SAP Process Orchestration »
Anonymous User
Senior Reporting Consultant at a tech services company
Customer Service: You try not to contact SAP, just Google search for answers to your problems. Technical Support: You...
Read full review of SAP Crystal Reports »
Anonymous User
usiness Intelligence and Data ?arehouse Section Head & Pre-sales
A seven out of 10, because support engineers for BO should be coming from technical background. The consultants for...
Read full review of SAP BusinessObjects EPM [EOL] »
Anonymous User
Manager at a consultancy
It is the standard level that we use from SAP. Thorough and slow, but it's very administrative if you follow strictly...
Read full review of SAP Master Data Governance »
Anonymous User
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a outsourcing company
There is a dedicated team in our organization for resolving any issues. A joint team was created with SAP experts and...
Read full review of SAP CRM »
Anonymous User
Senior lecturer and researcher at a university
From time to time every year, my account expires, then it has an automated service for renewing access. This is...
Read full review of SAP Signavio Process Manager »
Param T
SAP Enterprise Solution Architect at a tech services company
Excellent.
Read full review of SAP HANA »

Review 1 of 30

DeepikaSharma
Senior Software Engineer at CIMB Bank Berhad
I haven't used technical support or know of anyone who has.
Read full review of ReadyAPI »
Faiz Ahmed
Test Automation Specialist / Lead at a consultancy
We have had a good experience with customer service and support. I rate them an eight out of ten.
Read full review of ReadyAPI »
Coralia Popa
Software Architect at Waters Corporation
They are very supportive. They try to get a lot of feedback from our side. We actually couldn't provide that much...
Read full review of SwaggerHub »
AhmedAllalen
Development team leader / APPR at a government
If I have a problem, I resolve it myself. Still, when I want to delve deeper into scripting, checking the community...
Read full review of SmartBear TestComplete Mobile »
George Mahlangu
Automation Tester at Telesure Investment Holdings (TIH)
The support team provides comprehensive support. The support persons are always willing to jump on a call to assist us.
Read full review of ReadyAPI »
Sowmya Somepalli
Senior Automation Engineer at a financial services firm
I think the support is good, but it's not immediate because we have many layers. If I have a question, I take it to a...
Read full review of ReadyAPI »
Micheale See
Senior Business System Developer at AVEVA
I'd rate the support for AlertSite five out of five. It's very good.
Read full review of AlertSite »
Mahendra Andhale
Test Manager at Happiest Minds Technologies
The community is strong and provides numerous answers to queries.
Read full review of ReadyAPI Performance »
Vijay Gaikwad
Technical Lead at a tech services company
I do not personally contact technical support. Another team member handled that aspect. We used to communicate with...
Read full review of ReadyAPI »
Veena-Devi
Senior Principal Architect at a tech services company
The solution's technical support takes a longer time to respond.
Read full review of SmartBear TestComplete »
Walter Wirch
Technical Expert at Bertelsmann SE & Co.
Their technical support scores around five to seven out of ten in my opinion. It is sufficient in understanding...
Read full review of CucumberStudio »
Coralia Popa
Software Architect at Waters Corporation
We did not actually access much of SwaggerHub's technical support, so it is hard to characterize, as we did not...
Read full review of SwaggerHub »
Anonymous User
Sr QA Analyst / Water Street at a tech services company
The support is fast.
Read full review of CucumberStudio »
Maggie Jones
QA Automation Engineer and Web Developer at cleverbridge
The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive.
Read full review of CrossBrowserTesting »
Soumya-Jain
Test Lead Engineer at Strategy Compass
I purchased the license from a vendor based in India, and when I have any issues, I reach out to them directly. I...
Read full review of ReadyAPI »
Aishwarya
Senior Software Consultant at a tech services company
Customer Service: By mirroring the behavior of the final produced API, ServiceV Pro extends its capability by...
Read full review of ReadyAPI Virtualization »
Anonymous User
Sr. Software Quality Consultant at a tech services company
Customer Service: It is quick. Technical Support: Not so helpful most of the times. They always fail to produce a...
Read full review of SmartBear TestComplete »
Jawaad Aslam
Lead Automation Architect at Contour
I have not contacted them.
Read full review of Zephyr Enterprise »
Muhammad Waleed
Senior Software Quality Assurance Engineer at a computer software company
I guess 8.5 would be good enough for customer service. Meirav Minitzer help me so much and she is available when ever...
Read full review of Bitbar »
Anonymous User
Sr. Automation Architect (Desktop & Mobile Application) at a tech services company
Customer Service: Customer service is very good and to the point. Technical Support: Technical support is very...
Read full review of ReadyAPI Virtualization »
Anonymous User
Senior Infrastructure Consulting Analyst at a tech services company
Customer Service: 10 out of 10. Very responsive. Technical Support: Eight out of 10. On par with VMware, when they...
Read full review of ReadyAPI Virtualization »
Anonymous User
QA Head at a computer software company
Technical support could be better. The exact solutions we need should be provided in a more timely manner.
Read full review of SmartBear TestComplete »
Haiping Gong
QA Automation Manager at a tech vendor
I have not used any customer service/tech support yet. I cannot provide more comments on that.
Read full review of SmartBear TestComplete »
Anonymous User
Mobile QA Developer at a tech vendor
Customer Service: I never had to speak to them. Technical Support: I never had to speak to them.
Read full review of SmartBear TestComplete »
Anonymous User
SDET at a consultancy
Support was good.
Read full review of ReadyAPI »
Anonymous User
QA Leader at a tech services company
I would say that if you are in any doubt, they can really count on the customer support team, they answer really fast...
Read full review of ReadyAPI Test »
Anonymous User
Senior QA & Test Manager, Head of Test Automation at a tech services company
Customer Service: Average Technical Support: Good
Read full review of SmartBear TestComplete »
Anonymous User
Developer at a consumer goods company
It's OK, I've not used it much.
Read full review of ReadyAPI Test »
Amit Olitzky
QA Team Manager at Mer Telemanagement Solutions Ltd
Customer service and technical support responsiveness are high. Everyone is very professional.
Read full review of SmartBear TestComplete »
Anonymous User
Consultant at a tech services company
We have not spoken directly with technical support. Currently, we are talking to the product manager.
Read full review of SmartBear TestComplete »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.