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Salesforce vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Salesforce
Based on 945 reviews.
ServiceNow
Based on 496 reviews.
Latest Research
Overview
Salesforce.com is a cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management product, Salesforce also tries capitalizing on commercial applications of social networking through acquisition. As of 2015, it is one of the most highly valued American cloud computing companies with a market capitalization of $50 billion, It is listed on the New York Stock Exchange and is a constituent of the S&P 500 index.
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
Salesforce Service Cloud
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Salesforce Platform
ADP
Salesforce Net Zero Cloud
1. Salesforce 2. Unilever 3. Siemens 4. Schneider Electric 5. HP Inc. 6. Autodesk 7. Intuit 8. Lyft 9. L'Oréal 10. AstraZeneca 11. Coca-Cola European Partners 12. Novartis 13. Royal Dutch Shell 14. Accenture 15. Deloitte 16. IBM 17. Microsoft 18. Google 19. Amazon 20. Apple 21. Facebook 22. Twitter 23. LinkedIn 24. Uber 25. Airbnb 26. Netflix 27. Spotify 28. Adobe 29. Cisco 30. Intel 31. Oracle 32. SAP
MuleSoft RPA
1. Accenture 2. Aetna 3. Allianz 4. American Express 5. AT&T 6. Bank of America 7. Barclays 8. BNY Mellon 9. Capital One 10. Cisco 11. Coca-Cola 12. Colgate-Palmolive 13. Comcast 14. Deloitte 15. Deutsche Bank 16. DXC Technology 17. E&Y 18. FedEx 19. General Motors 20. GlaxoSmithKline 21. HSBC 22. IBM 23. Intel 24. Johnson & Johnson 25. JPMorgan Chase 26. KPMG 27. Liberty Mutual 28. Mastercard 29. McKesson 30. Merck & Co. 31.MetLife 32. Microsoft 33. Morgan Stanley 34. Nationwide 35. Nestlé 36. Nike 37. Novartis 38. Oracle 39. PepsiCo 40. Pfizer
ServiceNow
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
ServiceNow Now Platform
experian, beachbody, health partners
ServiceNow Automation Engine
1. Accenture2. Aetna3. AIG4. Airbus5. Allstate6. American Express7. AT&T8. Bank of America9. Barclays10. BHP Billiton11. Cisco12. Coca-Cola13. Comcast14. Dell15. E*TRADE16. FedEx17. Ford Motor Company18. GE19. Google20. H&R Block21. Home Depot22. IBM23. Intel24. JPMorgan Chase25. Kroger26. Liberty Mutual27. Lockheed Martin28. Marriott International29. Mastercard30. McKinsey & Company31. Microsoft32. Morgan Stanley33. Nike34. Nordstrom35. Oracle36. PepsiCo37. PwC38. Rakuten39. SAP40. Siemens41. SoFi42. Spotify43. Starbucks44. TD Ameritrade45. Toyota46. UnitedHealth Group47. Visa48. Walmart49. Wells Fargo
ServiceNow Virtual Agent
MGM,Novant Health
ServiceNow Customer Service Management
Siemens Healthineers, SAP SuccessFactors, Asurion
Popular Solutions
Top Industries
Educational Organization
15%
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
8%
Financial Services Firm
13%
Computer Software Company
11%
Educational Organization
11%
Manufacturing Company
9%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
Review 1 of 30
Review 1 of 30
Technical Support
No Data Available
No Data Available
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