Compare SailPoint vs SAP

SailPoint

Based on 73 reviews.

SAP

Based on 1695 reviews.

Latest Research

Buyer's Guide

SAP Identity Management vs. SailPoint Identity Security Cloud

November 2026

SAP Identity Management vs. SailPoint Identity Security Cloud

Updated: November 2026

Buyer's Guide

SAP Identity Management vs. SailPoint Identity Security Cloud

November 2026

SailPoint Identity Security Cloud vs. SAP Identity Management

Updated: November 2026

Sample Customers

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

SAP Identity Management

State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Seoul National University Bundang Hospital (SNUBH)

Popular Solutions

SailPoint Identity Security Cloud

8 reviews

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Top Industries

Financial Services Firm

13%

Outsourcing Company

10%

Manufacturing Company

Computer Software Company

Outsourcing Company

11%

Manufacturing Company

11%

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mitch MO
Specialist Consultant at a financial services firm
We use it to manage our lifecycle, to manage our access, and to make certification of our access. We use it for all...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect at a real estate/law firm
If we decide to go with SailPoint Agent Identity Security, our main use case would be control and lifecycles over the...
Read full review of SailPoint Agent Identity Security »

Review 1 of 2

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

Zico Khong
Cybersecurity Consultant at KPMG Singapore
The technical support team responds within an acceptable time frame and is knowledgeable.
Read full review of SailPoint Identity Security Cloud »
SushantAggarwal
Architect(IAM) at a tech services company
We have not used technical support directly, but our clients use them, and we have not heard of any problems.
Read full review of SailPoint Identity Security Cloud »
Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
Read full review of SailPoint Identity Security Cloud »
HamadaElewa
Technical Sales Manager at Spire Solutions
The support is very good. I rate the support team an eight and a half out of ten.
Read full review of SailPoint Identity Security Cloud »
Kaustubh Partha
Technical Support Analyst at CLSA
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
Read full review of SailPoint Identity Security Cloud »
Praveen Jalumuru
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
The customer service is excellent, with quick response times and comprehensive support from the SailPoint team....
Read full review of SailPoint Identity Security Cloud »
reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
Read full review of SailPoint Identity Security Cloud »
Omon Edeki
Technical Advisor, Java EE Developer at a computer software company
Excellent, they have a well supported active community of experts and support personnel.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Sr. Application Test Engineer at a tech services company
Very good. Support is provided even on weekends.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Manager at a consultancy
Technical support is responsive and helpful, and I would rate them seven out of ten.
Read full review of SailPoint Identity Security Cloud »
JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a manufacturing company
I have not interacted with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Delivery Manager at a tech services company
I would rate the technical support a 4/5.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Management Consultant at a computer software company
I have not had experience with technical support.
Read full review of SailPoint Identity Security Cloud »
Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
Read full review of SailPoint Identity Security Cloud »
RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
Read full review of SailPoint Identity Security Cloud »
Julian Robertson
IT Architect at University of Stellenbosch
We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.
Read full review of SailPoint Identity Security Cloud »
Diego Rivera
Commercial and Technical Professional Manager at Evolution Technologies Group
The customer support process is slow at times because they do not have proper language support for my clients in...
Read full review of SailPoint Identity Security Cloud »
Matt Thomson
Principal Consultant at CyberCX
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
Read full review of SailPoint Identity Security Cloud »
Balaji Murala
Senior Manager at ENH isecure Pvt ltd
The technical support is wonderful.
Read full review of SailPoint Identity Security Cloud »
Kanchan Suman
Senior Architect at a consultancy
The technical support is good.
Read full review of SailPoint Identity Security Cloud »
Emiliano Saccani
Product Manager, Consultor at Assertiva
The technical support and community for SailPoint is great.
Read full review of SailPoint Identity Security Cloud »
Marcelo Marya
Governance Specialist Tl at CarePlus
We didn't have contact with the technical support for SailPoint IdentityIQ because we're using a third party for...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Martin Gregor
DWH, BI & Big Data consultant / developer /modeler - independent contractor at Freelancer
At some point, we had an issue with the abbreviation file and we couldn't solve it on our side. We had to connect to...
Read full review of SAP PowerDesigner »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
SAP Business ByDesign offers high-priority support.
Read full review of SAP Business ByDesign »
Kiran Singh
Director Sales at Rialtes
The solution's technical support is slow. I would say that when working with SAP, one has to be very patient. You...
Read full review of SAP BW4HANA »
MahdiJalali
Founder at Rozhmaan
I have not had to speak with technical support for this solution.
Read full review of SAP PowerDesigner »
Srini-Dhanaraj
Founder & CEO at imfine.club
If the solution doesn't work as expected, we will raise a ticket with the support team, and the support persons will...
Read full review of SAP CRM »
Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
I have never communicated with the technical support of SAP because we don't complain.
Read full review of SAP HANA Enterprise Cloud »
MukeshGiri
Senior Solution Architect at Freeport LNG Development, L.P.
I have my team who handles SAP and stuff. They will have support specifically for SAP. If you go to SAP, they will...
Read full review of SAP Extended Enterprise Content Management »
Numair Mazhar
Practice Head - Qlik / Solutions Architect at TMC (TallyMarks Consulting)
I've never contacted technical support. I cannot say how helpful or responsive they would be.
Read full review of SAP ERP »
Hyunwook Kang
IT Director at Dfocus
The technical support services need improvement in terms of speed.
Read full review of SAP Business Data Cloud »
Osama Saleh
Deputy Finance Director at Abdul Latif Jameel
I don't see any problem with their support. Their response is dependent on the ticket, such as whether it is a P1,...
Read full review of SAP BusinessObjects GRC »
SandeepKumar7
Head - Shared Service Operations and HR Systems at a pharma/biotech company
On a scale of 1 to 5, I would give technical support a 4.
Read full review of SAP SuccessFactors »
Anonymous User
Analytics Practice Lead at a computer software company
The technical support could be improved.
Read full review of SAP Business Data Cloud »
Ravikanth Kotagiri
Vice President at Ayurvet Limited
I would give technical support a six out of ten. There is room for improvement, particularly in areas such as quality...
Read full review of SAP Business One »
HemanthKumar S
Consultant at BluTech Talent Plus LLP
The technical support is pretty good. They reply in a timely manner and also provide solutions, which is what...
Read full review of SAP SuccessFactors Employee Central Payroll »
Ahmed Abdelhady
Executive Manager & CO. Founder at Phoenix Consulting
It is easy to contact technical support and get help. Within the license model, you are paying 22% of your license...
Read full review of SAP HCM »
Anonymous User
Business Intelligence Manager at a tech services company
Technical support has improved over the years. We get a good flow of regular information although it can be difficult...
Read full review of SAP NetWeaver Business Warehouse »
JAYAKUMAR K G
Master Data Governance at a non-tech company
Technical support provides a good service for us.
Read full review of SAP Master Data Governance »
Anonymous User
Finance Manager
We've had a good experience with customer support. They're active and we have an exclusive relationship manager to...
Read full review of SAP Business Data Cloud »
Manoj-Tiwari
Global Practice Head Sap HCM/Succeess at Sutherland Global Services
The customer support from SAP is reasonable, yet I would rate it five out of ten. We have our own internal team that...
Read full review of SAP HCM »
Andy Pan
BusinessObject Delivery Dev. at a government
I'm the administrator, and I haven't had any significant issues, so I don't usually need specific technical support....
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Partner, Consultant, and Independent Contractor
Technical support is excellent at SAP Ariba. The help desk is normally very knowledgeable about technical questions.
Read full review of SAP Ariba Procurement »
Anonymous User
Senior Engineer
Customer Service: 5/10. Technical Support: 5/10.
Read full review of SAP IQ »
Anonymous User
Business Intelligence Analyst at a recreational facilities/services company
When I was first getting started I was sending emails to tech support and they were quick at getting back, so they...
Read full review of SAP Lumira [EOL] »
Anonymous User
Consultant at a mining and metals company
We have been in touch with technical support, but not for any major issues. I'd rate them seven out of ten.
Read full review of SAP HANA »
Carel Van Der Merwe
CEO at Abellard
In the time that I have been using this product, it has never been necessary to contact technical support. I think...
Read full review of SAP PowerDesigner »
Anonymous User
Functional Manager at a consultancy
We need to analyze and come up with solutions at times.
Read full review of SAP Master Data Governance »
Venkata CH
Technical Manager at Vupico
The solution's technical support is good.
Read full review of SAP BW4HANA »
Anonymous User
Sr. Manager - SAP Authorization & Complaince at a pharma/biotech company
I have used their technical support. It is through tickets that we raise any issues to global support of SAP. There...
Read full review of SAP Access Control »
Anonymous User
SAVP Accounting Information System Manager at a insurance company
Customer Service: It's the best. Technical Support: It's the best.
Read full review of SAP ERP »
Anonymous User
SAP Technology Manager at a financial services firm
Customer support is good. It's very nice. There are no more issues with that. When I post SAP tickets that I mark as...
Read full review of SAP S/4HANA »

Review 1 of 30

Technical Support

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