Compare Redwood Software vs Tungsten Automation

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Popular Solutions

Redwood RunMyJobs

1 reviews

JSCAPE by Redwood

2 reviews

Redwood Software - Finance Automation Edition

1 reviews

Tungsten RPA

7 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

0 reviews

Top Industries

Financial Services Firm

13%

Manufacturing Company

11%

Performing Arts

Computer Software Company

Financial Services Firm

16%

Computer Software Company

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gowri-Shankar
Analyst at a energy/utilities company

Read full review of Redwood Reporting - Report2Web »
Ram Chenna
Enterprise Architect at a consultancy
Primarily, it's SAP automation. We use it to automate all our finance processes, including procure-to-pay (P2P) and...
Read full review of Redwood Software - Finance Automation Edition »

Review 1 of 2

Ross Macadam
Director at iicon ltd
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Keerthi R
DevOps Engineer at HTC Global Services (INDIA) Private
There is always room for improvement with support, however, as of now, the support is good.
Read full review of Redwood RunMyJobs »
Aishwarya Shekar
Information Technology Analyst at NTT DATA Services
the customer support is excellent; they provide 24/7 services for all user queries.
Read full review of JSCAPE by Redwood »
MaheshKumar6
Senior Analyst at Electronics For Imaging, Inc
I have reached out to customer service and support many times including late night hours. The support team was so...
Read full review of Redwood RunMyJobs »
Shubham Bharti
Associate Consultant at Capgemini
Technical support is good. They are always ready to help.
Read full review of JSCAPE by Redwood »
Gowtham S
Manufacturing Engineer at Asteria
I have nothing much to say about technical support. They have been good.
Read full review of JSCAPE by Redwood »
Gowri-Shankar
Analyst at a energy/utilities company
The technical support does not provide support over the weekend.
Read full review of Redwood RunMyJobs »
MaheshKumar6
Senior Analyst at Electronics For Imaging, Inc
Troubleshooting is currently done by referring us to documentation and the blog. On-call or chat support would be great.
Read full review of JSCAPE by Redwood »
Amarjeet Kamble
Senior Manager at a financial services firm
The customer service and support are pretty fast to respond. They are excellent.
Read full review of Redwood Software - Finance Automation Edition »
Shivam Tyagi
Consultant at Capgemini
Everything is perfect with the support team. They delivered their service very well.
Read full review of Redwood RunMyJobs »
Shubham Bharti
Associate Consultant at Capgemini
Technical support is always helpful.
Read full review of Redwood RunMyJobs »
Rohit Pattar
SAP consultant at Entune IT Consulting Pvt Ltd
We deeply value timely responses to inquiries, whether conveyed through phone, email, chat, or other communication...
Read full review of JSCAPE by Redwood »
Gowri-Shankar
Analyst at a energy/utilities company
You won't get support on weekends.
Read full review of Redwood Reporting - Report2Web »
Akshatha Ramesh
Junior Business Analyst at EFI
I've had a positive experience with technical support - although call or chat support would be highly beneficial.
Read full review of JSCAPE by Redwood »
Anonymous User
Head Of Operations at a tech services company
Technical support was very responsive.
Read full review of JSCAPE by Redwood »
Ram Chenna
Enterprise Architect at a consultancy
Customer support and technical support are good, with the standard ITSM process using a ticketing system. Response...
Read full review of Redwood Software - Finance Automation Edition »
Anonymous User
Application development associate at Accenture
Technical support is good.
Read full review of Redwood RunMyJobs »
Sharath Karanth K B
Scholar Trainee at Wipro
Technical support is below average.
Read full review of JSCAPE by Redwood »
Heramb P21
Senior Analyst/ software Engineer at Capgemini
We have always received good support from the Redwood support team.
Read full review of Redwood RunMyJobs »
Anonymous User
Principle ERP Analyst at a manufacturing company
I have contacted them. I would rate them an eight out of ten at this point.
Read full review of Redwood RunMyJobs »
Ram Chenna
Enterprise Architect at a consultancy
The customer service and support are pretty good. They're a small company, but their support is fast and effective....
Read full review of Redwood Software - Finance Automation Edition »
Ujwala Patil
Security Delivery Analyst at Accenture
I love their 24/7 support. The product comes with a provision of an L2 level of availability.
Read full review of JSCAPE by Redwood »

Review 1 of 21

Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Mahmoud Alyabroudi
Solutions Architect at DEWA
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
Ross Macadam
Director at iicon ltd
I would say their technical support is pretty good; I would give it an eight.
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
Read full review of Tungsten RPA »
Dheeraj Sah
Technical Consultant
Technical support has been good, and we have been happy with their capabilities.
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer at Self employeed
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »

Review 1 of 30

Technical Support

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