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Rapid7 vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Rapid7
Based on 179 reviews.
ServiceNow
Based on 496 reviews.
Latest Research
Overview
Information Not Available
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
Rapid7 InsightVM
ACS, Acosta, AllianceData, amazon.com, biogen idec, CBRE, CATERPILLAR, Deloitte, COACH, GameStop, IBM
Rapid7 InsightConnect
Starr Companies, Landmark Health
Rapid7 InsightCloudSec
Fannie Mae, 3M, PizzaHut, Spotify, Autodesk, Discovery
ServiceNow Security Operations
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
ServiceNow IT Operations Management
servicenow, TransAlta, NATS, Symantec
Popular Solutions
Top Industries
Computer Software Company
13%
Financial Services Firm
11%
Manufacturing Company
8%
Educational Organization
8%
Financial Services Firm
13%
Computer Software Company
12%
Manufacturing Company
10%
Educational Organization
8%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 5
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Customer Service
Review 1 of 30
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Technical Support
No Data Available
No Data Available
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