Compare Quest Software vs Xcitium

Quest Software

Based on 141 reviews.

Xcitium

Based on 11 reviews.

Sample Customers

Quest KACE Systems Management

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Comodo Patch Management

76BITS, Convey2Web, Marly Computers vof, XL Pro PC

Popular Solutions

Quest KACE Systems Management

32 reviews

Quest Rapid Recovery

9 reviews

Quest Foglight for Databases

7 reviews

Comodo Advanced Endpoint Protection

3 reviews

Comodo RMM

2 reviews

Top Industries

Computer Software Company

17%

Comms Service Provider

16%

Financial Services Firm

Government

Comms Service Provider

29%

Computer Software Company

18%

Government

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Walter Stine
Executive Director at Fenway Library Organization Inc
The solution is the means for taking our NetVault backups and handing them off to QoreStor for all the dedupe and...
Read full review of Quest QoreStor »
Tim Herrmann
Laboringenieur / Computeringenieur at HTW Berlin
With KACE Systems Management, we can deploy this specialized software for students and teachers in separate computer...
Read full review of Quest KACE Systems Management »
Vadim Kulikov
Senior Engineer at a computer software company
A lot of things that Foglight does could be derived from DMVs and extended events. I'm going to sound like a...
Read full review of Quest Foglight for Databases »
Deanna Wetzel
IT Admin at LDV, Inc.
We use it to back up all of our data. The only servers that I do not have on here are my VoIP servers. I have a SQL...
Read full review of Quest Rapid Recovery »
Daron Wilson
IT Manager at ABLE STEEL FABRICATORS
We use it for pass out of our printers, for our drive mapping, and we use it somewhat for asset management. I'm...
Read full review of KACE Desktop Authority »

Review 1 of 5

SAMUELMWANGI
Director at Calidad Systems Limited
The solution primarily gives you an analysis on how to be able to manage the threats that are coming in. It protects...
Read full review of Comodo Advanced Endpoint Protection »
Ishan Kukreti
Director at IP Infotech Pvt. Ltd.
We use it primarily for remote controlling and monitoring. The solution is patented, especially the endpoint...
Read full review of Comodo RMM »

Review 1 of 2

Customer Service

Richard Stinnett
President at BTCO Inc
Their technical support is very good. In the only handful of times that I've had to contact them in the past four...
Read full review of Quest Rapid Recovery »
Walter Stine
Executive Director at Fenway Library Organization Inc
I can't say I've ever had any major issues working with their technical support. They're pretty responsive. Over the...
Read full review of Quest QoreStor »
ManishJain7
Architect, Database Administration at Maximus
Technical support has been very helpful overall. Whatever root cause analysis we have done was mainly on the...
Read full review of Quest SharePlex »
Anton Kasimov
Consultant at a tech services company
I rate the level of customer service and technical support 9/10, because 10 is an unattainable ideal. These guys are...
Read full review of Quest Foglight for APM [EOL] »
Mohd Hisyamudin Hamid
System Engineer at Netwitz
Technical support is quite fast. My interactions with them are quick because I have memorized the steps, which start...
Read full review of Quest Rapid Recovery »
Scott Baxter
Technical Support Engineer at City of Rochester
Their support has been really good. We don't need support very often because the system is so stable. It is usually a...
Read full review of Quest KACE Systems Management »
Steven Scarver
VP/Manager, Data Analytics & Intelligence at a financial services firm
I have not used the support from Toad Data Point.
Read full review of Toad Data Point »
Kevin Baldwin
PC Technician at Cape Fear Community College
They were always fantastic. We dealt mainly with one tech support representative, and he was always spot on. We had...
Read full review of Quest KACE Systems Management »
Anonymous User
Cyber and Information Security Officer at a energy/utilities company
I would rate the technical support very well as they are knowledgeable and quick to respond.
Read full review of Quest InTrust »
Anonymous User
System Administrator - Desktop Operations at Manhattan College
The Quest KACE support team is the best in the business. I always come out with an answer, and the support engineers...
Read full review of Quest KACE Systems Management »
Anonymous User
Network Analyst at a energy/utilities company
Their technical support is good. They're very prompt. Quest has been very quick in responding to any support cases or...
Read full review of Quest KACE Systems Management »
Anonymous User
Senior Engineer at a financial services firm
Their technical support is a nine out of 10. There is always room for improvement. There are times when a question is...
Read full review of Quest Foglight for Databases »
Anonymous User
Senior Practice Director at Forsys Inc
Great
Read full review of Toad Data Modeler »
Anonymous User
Technical Manager
The technical support from the vendor is good and we don't have any issue with it.
Read full review of Quest NetVault »
Anonymous User
IT Analyst at a financial services firm
I've never had to open a case with support.
Read full review of Quest Foglight for APM [EOL] »
Deanna Wetzel
IT Admin at LDV, Inc.
They provide the ability to chat with technical support, which is very convenient. I would rate them a 10 out of 10....
Read full review of Quest Rapid Recovery »
Anonymous User
Database Administrator at a financial services firm
Customer Service: The level of customer service is good.Technical Support: The level of technical support is good.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Sr Manager Business Intelligence & Data Governance at a retailer
They have excellent support and appreciate constructive feedback on the tool and any opportunities to improve.
Read full review of Toad Data Point »
Tim White
Sr. IT Support Technician at a transportation company
My experience with technical support goes back a long way and the service has changed over time. Overall, it's been a...
Read full review of Quest KACE Systems Management »
KaiQuale
Senior engineer at Unit
I've contacted Toad Data Modeler support two or three times, and on a scale of one to five, I'd rate support a five.
Read full review of Toad Data Modeler »
Anonymous User
Data Warehouse Developer at a comms service provider
Technical support is excellent, very responsive. They have a great online and built-in technical help, and manuals as...
Read full review of Toad Data Modeler »
Anonymous User
PeopleSoft Administrator at a educational organization
Customer Service: The level of customer service has been great to date. Response time and the ability understand the...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Application Support Analyst
Customer Service: GoodTechnical Support: Very Good
Read full review of Quest Foglight for APM [EOL] »
Muhammad Waseem
User at a healthcare company
Quest Support for KACE is good. They are responsive and they always give you a solution in a timely manner. We faced...
Read full review of Quest KACE Systems Management »
Anonymous User
Senior Systems Engineer at a computer software company
Excellent, very responsive, very friendly, knowledgeable and quick to assign to the correct support people, I've...
Read full review of Quest Foglight for APM [EOL] »
Christian Städtler
IT Manager at a educational organization
The technical support has these pages, subpages, etc. If we can't find it on the Internet, then we go through...
Read full review of Quest KACE Systems Management »
Anonymous User
Manager of Database Services at a energy/utilities company
About a year or so in, we engaged professional services to integrate our Foglight with ServiceNow. So, we have...
Read full review of Quest Foglight for Databases »
Anonymous User
Systems Administrator at a healthcare company
The technical support is excellent. They have been responsive and have always resolved the issue. They are easy to...
Read full review of Quest Rapid Recovery »
Anonymous User
Problem Analyst
Support is always available and we received good onsite training from a Dell representative, but with business this...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Consultant
On a scale of one to 10, nine.
Read full review of Quest SharePlex »

Review 1 of 30

Ishan Kukreti
Director at IP Infotech Pvt. Ltd.
The technical support is fabulous. I rate the technical support a ten out of ten.
Read full review of Comodo RMM »
SAMUELMWANGI
Director at Calidad Systems Limited
We have no prior experience with technical support. I can't speak to how helpful or responsive they are. I've never...
Read full review of Comodo Advanced Endpoint Protection »
Rajesh-Singh
CEO & MD at Gurjartech
The technical support of the solution is okay. I'd rate it seven out of ten. Sometimes some of the customer care reps...
Read full review of Comodo cWatch »
Vipin Garg
Co-Founder at Multitechservers

Read full review of Comodo cWatch »
Anonymous User
Principal Enterprise Architect at a tech consulting company
We very rarely have to use technical support, but when we've had to call them it's not been an issue. It's pretty quick.
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Senior Technical Product Manager at a tech services company
I am happy with their support. We had some configuration issues in past, and their support was quick and helpful. I...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
I.T. Specialist at a comms service provider
Their technical support was average.
Read full review of Comodo Advanced Endpoint Protection »

Review 1 of 7

Technical Support

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