Compare Quest Software vs Rubrik

You cannot compare a product to itself or the products you were comparing have been merged as this single product.

Quest Software

Based on 278 reviews.

Rubrik

Based on 109 reviews.

Latest Research

Buyer's Guide

Quest NetVault Plus vs. Rubrik

August 2025

Rubrik vs. Quest NetVault Plus

Updated: August 2025

Buyer's Guide

Quest NetVault Plus vs. Rubrik

August 2025

Quest NetVault Plus vs. Rubrik

Updated: August 2025

Overview

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Information Not Available

Sample Customers

Quest QoreStor

American Airlines, at&t, Bank of America. Barclays, ebay, Ford

Quest NetVault Plus

intel, Mars, MERK, Microsoft, Uber, Visa

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Igneous DataProtect

Allen Institute Altius Institute for Biomedical Sciences Bardel Entertainment OpSec PAIGE.ai

Popular Solutions

erwin Data Modeler by Quest

6 reviews

Quest KACE Systems Management Appliance (SMA)

2 reviews

Quest Foglight for APM [EOL]

0 reviews

Rubrik

23 reviews

Rubrik Go

5 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

10%

Government

Manufacturing Company

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jeff Manuszak
CTO at EDSI
As a managed services provider, we use it to store the internal backups for our own data and our customer data. As an...
Read full review of Quest QoreStor »
Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
I primarily use the solution for database monitoring, specifically for Oracle, Microsoft SQL Server, Postgres, SAP...
Read full review of Quest Foglight for Databases »
Aaron Payne
ERP Manager at a tech services company
We primarily use Toad Data Point for end users where SQL Developer does not provide sufficient tooling. Toad Data...
Read full review of Toad Data Point »
Anthony Woods
Data Architect at a energy/utilities company
I have used Erwin for the last 20 to 30 years. As a data architect, I primarily use the data modelling tool. The...
Read full review of erwin Data Modeler by Quest »
Michael Huffman
Server Administrator III at a university
My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security,...
Read full review of Quest KACE Systems Management Appliance (SMA) »

Review 1 of 5

Boomchi Kumar
Director at Trace3
We use Rubrik Go for cloud databases and overall cyber resiliency.
Read full review of Rubrik Go »
Kammara Bheemanna
Information Technology Specialist at LIGHTHOUSE DOCUMENT TECHNOLOGIES, INC
I tested out 12 use cases for infrastructure and DB prospects. One important use case involves retrieving data when a...
Read full review of Rubrik »

Review 1 of 2

Customer Service

ScottLawson
Director IT Architecture at QAD
They have a good support department but they are a little lax in the communication area. They always say, "Tell us...
Read full review of erwin Evolve by Quest »
Waleed Masad
Technical Manager at METS
Customer service is responsive, but it has not been so responsive for the last two years. The resources dealing with...
Read full review of Quest Foglight for Databases »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
There is a good support team, and they will support you in finding the time to fix the problem and get the solution....
Read full review of Quest NetVault Plus »
Scott Tweed
Windows Engineer at a tech services company
I have never had to contact technical support.
Read full review of Quest KACE Systems Management Appliance (SMA) »
Brian Rota
Microsoft Principal Architect at a computer software company
The support's pretty good because we're a partner. We resell and implement the tool for our customers. The support...
Read full review of Quest On Demand Migration »
Oliver Wein
Senior Vice President at proalpha business solutions gmbh
I'm quite happy with their support. We ran into a few issues but they got handled. It was mostly miscommunications...
Read full review of Quest On Demand Migration »
Habib Bilfaqi
Technology Evangelist at SNAH Technologies Inc.
We contacted the technical support team many times. Sometimes, they provide good services. However, they usually take...
Read full review of Quest On Demand Migration »
Mark Dowden
Manager Directory Services at a media company
I haven't had to engage support for Recovery Manager for Active Directory.
Read full review of Quest Recovery Manager for Active Directory »
Balamurugan Ramalingam
Senior Quality Assurance Consultant at Public and Business Service Delivery
Since I did not face any issues with the solution, I had no reason to contact the technical support team.
Read full review of Toad for Oracle »
Vadim Kulikov
Senior Engineer at a computer software company
I had some issues with support. It's possible that they were because I wasn't able to respond to some of their requests.
Read full review of Quest Foglight for Databases »
Andres-Martinez
BI Data Analytics Engineer at Targa Research
I did not use much tech support. I used it only at the beginning to set it up, and it was good.
Read full review of erwin Data Catalog by Quest »
Anonymous User
Chief Consultant at a tech services company
The technical support is satisfactory.
Read full review of erwin Data Modeler by Quest »
Anonymous User
IT Department at Garber Automotive Group
Chat support is awesome, and if needed to elevate to full support, they usually get with you quickly. Although it...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Anonymous User
Self Employed, Software Developer, Energy Expert at My Power Station Technology (Pty) Ltd
I only really contact my supplier when i need to upgrade. Support is good.
Read full review of Toad for Oracle »
Ahmad Abdulfattah
Presales Manager at a tech vendor
The technical support is handled by Quest who handles all of their other products as well. They offer a good level of...
Read full review of Quest SharePlex »
KaiQuale
Senior engineer at a government
I have been in touch with the technical support team a couple of times, and they were very helpful in finding...
Read full review of Toad Data Modeler »
Anonymous User
Works
I can call them anytime, and they also have online support with a good user community that helps support you and...
Read full review of Toad Data Point »
Anonymous User
Executive Director at Fenway Library Organization Inc
I can't say I've ever had any major issues working with their technical support. They're pretty responsive. Over the...
Read full review of Quest QoreStor »
Santosh K Dash
Solution Lead at a tech company
Customer Service: Very good. Technical Support: Excellent.
Read full review of erwin Evolve by Quest »
Anonymous User
CEO at a tech services company
We need clever tech people with a faster response time on regular tech questions. I was able to solve most issues on...
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
Senior Systems Engineer at a aerospace/defense firm
Good.
Read full review of vRanger [EOL] »
Mohamed Gelela
Managing Director at Quest Egypt Software
The technical support is excellent. I rate the overall support an eight out of ten.
Read full review of Toad Data Modeler »
Scott Baxter
Technical Support Engineer at City of Rochester
Their support has been really good. We don't need support very often because the system is so stable. It is usually a...
Read full review of Quest KACE Systems Management Appliance (SMA) »
ManishJain7
Architect, Database Administration at Maximus
Technical support has been very helpful overall. Whatever root cause analysis we have done was mainly on the...
Read full review of Quest SharePlex »
Jose Luis Leon
Data Management & Automation Manager at a consultancy
I like their technical support. They try very hard to solve the problem. They are not supporting old versions of some...
Read full review of erwin Data Modeler by Quest »
Anonymous User
DBA at a consultancy
We have never contacted technical support.
Read full review of Quest Spotlight »
Pam Rivera
Independent Consultant at a tech consulting company
Over a period of five or 10 years, the few times I've had to go all the way through to erwin, I talked to the same...
Read full review of erwin Data Modeler by Quest »
Jim Macdougald
IT Manager at a manufacturing company
We subscribe to the premiere support and what stands out to us as the biggest value is communication and the...
Read full review of Quest QoreStor »
KaiQuale
Senior engineer at a government
I've contacted Toad Data Modeler support two or three times, and on a scale of one to five, I'd rate support a five.
Read full review of Toad Data Modeler »
Richard Stinnett
President at BTCO Inc
Their technical support is very good. In the only handful of times that I've had to contact them in the past four...
Read full review of Quest Rapid Recovery [EOL] »

Review 1 of 30

Srinivas-R
General Manager - IT Infrastructure / Security at The Himalaya Drug Company
The technical support is good. We have good contact, all the issues are resolved on time.
Read full review of Rubrik »
Phanindar Ada
Technical Architect at YASH Technologies
The solution's technical support is really great and good support.
Read full review of Rubrik »
Ovadya Rachamim
Storage & Data Protection Team Leader at TeraSky
Rubrik's technical support is excellent. They handle issues efficiently, and if escalation is needed, they manage it...
Read full review of Rubrik »
Anonymous User
Director of Technical Services at a healthcare company
I rate Rubrik support a five out of five.
Read full review of Rubrik »
Shaik-Burhan
System Engineer at Tahaluf
The technical support is okay. We do not face many problems. We solve all our issues.
Read full review of Rubrik »
Anonymous User
Sr Storage Administrator at a insurance company
Technical support is pretty good. You can reach out to a support agent and have someone talking to you that you can...
Read full review of Rubrik »
Daniel Stedman
Senior Solutions Consultant at VNQ Systems
The response time of the solution's technical support team is helpful. It provides detailed feedback on the issues as...
Read full review of Rubrik »
Anonymous User
Domain Specialist infrastructure& platforms
The tech support is extremely helpful.
Read full review of Rubrik »
Anonymous User
Enterprise Solutions Architect at a tech vendor
We have not had a need to contact technical support.
Read full review of Rubrik Go »
HarishKumar6
Senior System Engineer at Goya Foods
Rubrik provides excellent customer service and technical support. I would rate their customer service a nine out of ten.
Read full review of Rubrik »
Anonymous User
Lead Support Engineer at a financial services firm
The technical support is excellent.
Read full review of Rubrik »
Lee Apps
Cloud Services Manager at Tecala Group
Our experience with technical support has been really good. Feature requests are predominantly what we're asking for,...
Read full review of Rubrik »
Anonymous User
Head of IT Infrastructure at a university
Five star rating: Calls are picked up and managed through constant communication to ensure a speedy resolution.
Read full review of Rubrik »
Anonymous User
CTO at a tech services company
While the support is generally good, there have been instances where response times could have been quicker, but...
Read full review of Rubrik »
Anonymous User
Paralegal at a legal firm
In the event of any issues or questions, the support is top-notch. We rarely need to use support, but when they are...
Read full review of Rubrik »
Anonymous User
Works
Very good support who helps with each question. Very fast response time.
Read full review of Rubrik »
Johnny Bozeman
Principal at a venture capital & private equity firm
Since the time I've used it, I never had to call their support. I didn't have any issues with it.
Read full review of Rubrik »
Mischa Donker
Cloud and Virtualisation Specialist at VodafoneZiggo
All of the Rubrik engineers know everything about their products.
Read full review of Rubrik »
Christopher Lindsay
Rubrik administrator at Freelance
Rubrik's customer service is excellent. They offer 24/7 support and even have a dedicated ransomware hotline with a...
Read full review of Rubrik »
Anonymous User
Solutions Engineer at a tech services company
The technical support is good, it's a free call home feature. If it's an urgent issue they will upgrade you to...
Read full review of Rubrik Go »
Anonymous User
Operations Analyst at Royal Bank of Scotland
We have received excellent customer support from Rubrik when addressing any of our queries, from time to time. The...
Read full review of Rubrik »
Anonymous User
Senior Systems Manager at a construction company
Rubrik's tech support is amazing, which is yet another differentiator with this solution.
Read full review of Rubrik »
Matthew Vallandingham
Systems Administrator at Churchill Downs
We have had training sessions. We used customer support once, and they resolved the issue immediately.
Read full review of Rubrik »
Anonymous User
Director and Co-Founder at a tech services company
Customer Service: 10/10. Never seen support like it. Technical Support: The best of the best. Rubrik's investment in...
Read full review of Rubrik »
Anonymous User
Storage Administrator at a healthcare company
When we have run into issues, we've reached out to our support team at Rubrik and they've been very quick to respond....
Read full review of Rubrik »
Anonymous User
Network Specialist, Information Technology at a university
The support from Rubrik is excellent. They do support tunnels on the back end, and you can simply email support and...
Read full review of Rubrik »
Anonymous User
Cloud Solutions Architect at Clouditalia Telecomunicazioni
The level of technical support is very high in terms of the availability, skills and low time to solve issues.
Read full review of Rubrik »
Anonymous User
Administrator at a transportation company
Rubrik support is outstanding.
Read full review of Rubrik »
Ibrahim Hasan
Sales Manager at Beta Information Technology
Customer service and support for Rubrik are rated an eight out of ten, indicating a good level of responsiveness and...
Read full review of Rubrik »
Anonymous User
CTO at a tech services company
The solution's technical support is good, and they answer quickly and efficiently. However, to improve the support,...
Read full review of Rubrik Go »

Review 1 of 30

Technical Support

No Data Available

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