Compare PTC vs Zendesk

PTC

Based on 10 reviews.

Zendesk

Based on 63 reviews.

Sample Customers

Popular Solutions

Zendesk Guide

7 reviews

Zendesk Support

4 reviews

Zendesk Chat

1 reviews

Top Industries

Comms Service Provider

19%

Computer Software Company

18%

Manufacturing Company

14%

Healthcare Company

Comms Service Provider

22%

Computer Software Company

20%

Government

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Jovana Pavlovic
Senior Back Office Manager at a financial services firm
The solution is mainly used as a ticketing system with clients as well and between users, similar to Asana, which is...
Read full review of Zendesk Support »
ManishArora
Vice President at Bypass Network Services
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same...
Read full review of Zendesk Chat »
Anonymous User
Project Manager/Product Owner at a tech services company
We are in support. Zendesk is being used by the IT group help desk and also by our team. We are an internal team that...
Read full review of Zendesk Guide »

Review 1 of 3

Customer Service

Jeevan
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Anonymous User
Technial Lead at a transportation company
Technical support is excellent from PTC.
Read full review of PTC Integrity »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of Intralink »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »

Review 1 of 9

ManishArora
Vice President at Bypass Network Services
We have had no issues with technical support so far.
Read full review of Zendesk Chat »
Abha Jhunjhunwala
Staff Technical Writer at Netradyne
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
Read full review of Zendesk Guide »
Ludovic Leleu
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
Read full review of Zendesk Guide »
Jovana Pavlovic
Senior Back Office Manager at a financial services firm
We've never directly dealt with technical support. Another department was responsible for support items.
Read full review of Zendesk Support »
Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
Read full review of Zendesk Guide »
Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
Read full review of Zendesk Guide »
Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
Read full review of Zendesk Guide »
Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
Read full review of Zendesk Guide »
Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
Read full review of Zendesk Guide »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk Guide »
Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
Read full review of Zendesk Guide »
Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
Read full review of Zendesk Guide »
Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
Read full review of Zendesk Guide »
Anonymous User
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics [EOL] »
Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
Read full review of Zendesk Guide »
Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
Read full review of Zendesk Guide »
Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
Read full review of Zendesk Guide »
Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
Read full review of Zendesk Guide »
Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
Read full review of Zendesk Guide »
Anonymous User
Director of IT at a computer software company
It's stellar.
Read full review of Zendesk Guide »
Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
Read full review of Zendesk Guide »
Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
Read full review of Zendesk Guide »
Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
Read full review of Zendesk Guide »
Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
Read full review of Zendesk Guide »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
Read full review of Zendesk Guide »
Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
Read full review of Zendesk Guide »
Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
Read full review of Zendesk Guide »
Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
Read full review of Zendesk Guide »
Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.