Compare PTC vs SAP

PTC

Based on 26 reviews.

SAP

Based on 1313 reviews.

Sample Customers

Servigistics

Empresa Brasileira de Aeronšutica, EMC, NedTrain

PTC Windchill

Bose, Valliant Group

SAP Inventory Management

AOK Bundesverband, EMC Corporation, Takisada-Osaka Co. Ltd., Eldorado, Mozzart, The VELUX Group, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Magazine zum Globus

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Popular Solutions

PTC Integrity

4 reviews

Codebeamer

5 reviews

Intralink

0 reviews

SAP BusinessObjects Business Intelligence Platform

15 reviews

SAP ERP

36 reviews

SAP SuccessFactors

42 reviews

Top Industries

Manufacturing Company

24%

Computer Software Company

15%

Healthcare Company

Educational Organization

14%

Computer Software Company

11%

Manufacturing Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Gaurav Kandurwar
Solutions Architect at Capgemini
We use CodeBeamer to understand tools and map all the business requirements.
Read full review of Codebeamer »
Neha Wanjari
Technical Lead at KPIT Technologies
I use the tool to create tasks or change requests and documentation. Earlier, I used it for configuration management,...
Read full review of PTC Integrity »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »
Anonymous User
Senior Mechanical Designer at a transportation company

Read full review of Intralink »

Review 1 of 5

Mani Velayudhan
Manager, SAP Basis at The Scotts Miracle-Gro Company
We are using SAP IQ as secondary storage for our SAP systems.
Read full review of SAP IQ »
PinakiGhosh
COO at Data Core Systems
In my role supporting clients in the Middle East, including Saudi Arabia, Europe, and India, I have worked with...
Read full review of SAP S/4HANA Cloud »
Anand_Kumar
Enterprise Architect - Application & Analytics at DXC Technology
We are using SAP NetWeaver as middleware for connectivity. The way it is being used is systematical. We are proposing...
Read full review of SAP NetWeaver Enterprise Portal »
Ankit Bhagat
Management Consultant at PwC
The solution helps with e-procurement, quotations, content management, and product management. It also helps us to...
Read full review of SAP Hybris Commerce »
Crewmem67
IT Consultant at College Notre Dame de Nazareth
We primarily use the solution for a school program.
Read full review of SAP SQL Anywhere »

Review 1 of 5

Customer Service

Neha Wanjari
Technical Lead at KPIT Technologies
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
SHRINIVAS ALAGERI
Architect at a tech services company
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
Gaurav Kandurwar
Solutions Architect at Capgemini
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Joonggeun Yoon
Senior Manager at SWSTech
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Xie Zhifeng
R&D Director, CTO at CSDN
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
RAghavendar Kulkarni
Senior SQL Manager at 42q
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Quoc Khanh Hoa
Project Manager Leader at VietSol Co .Ltd
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
Jeevan
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Christian Wilmers
Process Developer at ZF Friedrichshafen
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of Intralink »
KALMAN KERESZTESI
Manager at Controsys Control Engineering Ltd.
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Anonymous User
Technial Lead at a transportation company
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
Anonymous User
Technial Lead at a transportation company
Technical support is excellent from PTC.
Read full review of PTC Integrity »

Review 1 of 23

Sohail Ali
Assistant Vice President at Abacus Consulting
I've contacted SAP support many times, and they've been very helpful.
Read full review of SAP Business One »
Tariq Taj
Data Engineer at NDIS
Customer service is reasonable, not great.
Read full review of SAP CRM »
Aaron Maema
SAP Hybris Developer at a retailer
Technical support is adequate, particularly on the paid version. Having a consultant to help us is a good thing. To...
Read full review of SAP Hybris Commerce »
Artur Chyziewicz
Co-Owner at Edusolution s.c.
I have had contact with Sparx in the past and they were great. It was nighttime in Poland and I was put through to...
Read full review of SAP Enterprise Architecture Designer »
Rahul Kesharwani
Service Delivery Manager at a computer software company
I would rate technical support 4.5 out of 5.
Read full review of SAP S/4HANA Cloud »
Sibanshu Samantaray
SAP Lead Consultant at Bosch Global Software Technologies
Most of the details are already in the help portal and SAP notes are available. It is well documented as part of the...
Read full review of SAP Intelligent RPA »
Anonymous User
System & Network Administrator at a tech services company
I think it depends on what you ask for. If they involve their dev team, then they can take a long time to get you a...
Read full review of Sybase Afaria [EOL] »
Andy Pan
BusinessObject Delivery Dev. at a government
I'm the administrator, and I haven't had any significant issues, so I don't usually need specific technical support....
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
ICT Consultant, CEO, Entrepreneur at a tech services company
SAP support is excellent. I've worked with them on many critical projects for large enterprises. SAP also has a...
Read full review of SAP ERP »
Anonymous User
Worksoft Certify Consultant at a manufacturing company
The technical support has been good overall. We do handle a lot internally, however, we don't have any issues with...
Read full review of SAP CRM »
Anonymous User
Enterprise Solutions Manager at a non-tech company
The technical support for SAP NetWeaver is not too bad. The response time was slow.
Read full review of SAP NetWeaver »
Samantha Prathikantam
Sr.ERP Consultant at a government
I would rate the technical support as a nine out of ten.
Read full review of SAP SuccessFactors Learning »
Anonymous User
Assistant Professor at a university
Regarding SAP Business Warehouse technical support, if your system is live and it's been running for a long time, the...
Read full review of SAP Business Warehouse »
Robert Solomons
SAP Process Orchestration Team Lead at a retailer
Technical support is fantastic. We've had some specific requirements for our situation and SAP basically did the...
Read full review of SAP Process Orchestration »
Anonymous User
SAP Hybris Consultant at a tech services company
There is a big community for this product. For technical issues, you have the community and people who will spend...
Read full review of SAP Hybris Commerce »
Anonymous User
Consultant SAP SuccessFactors Learning at a manufacturing company
The support for SAP SuccessFactors Learning is very bad and very difficult to communicate with. You just get standard...
Read full review of SAP SuccessFactors Learning »
Samuel Hon
IT Manager at Chun Wo Construction
I have dealt with technical support in the past. I consider them to be quite good. They are not too bad, actually....
Read full review of SAP ERP »
RanjitShekdar
Project manager at a tech services company
The support for SAP Analytics Cloud could use some improvement because if the client is pretty important, my company...
Read full review of SAP Analytics Cloud »
Anonymous User
Central Procurement Head at a manufacturing company
We have our internal IT team. So, I have not got any technical support, I would rate it a zero.
Read full review of SAP Ariba Procurement »
Maheen Mehmood
HR Intern at Pakistan State Oil Company Ltd
SAP HCM's technical support was on point. I appreciate that every data we wanted, every help, reconfiguration, or...
Read full review of SAP HCM »
Anonymous User
Country Expert Total Workforce Managemnet/ Learning & Development at a manufacturing company
I can't really evaluate SAP's technical support because there is so much bureaucracy in our support model. Support is...
Read full review of SAP SuccessFactors »
Anonymous User
HRS Professional at a financial services firm
Customer support needs improvement because it is a weakness. Support is offshore so you deal with people in other...
Read full review of SAP SuccessFactors »
JennyBruhin
Business Process Consultant at Hirslanden
Since I have a business background and I am not an IT expert, I am mostly not the person speaking directly with the...
Read full review of SAP Signavio Process Manager »
GB432
Manager of Architecture/Design at a government
Not good. SAP does resolve issues in time.
Read full review of SAP BusinessObjects Business Intelligence Platform »
JAYAKUMAR K G
Master Data Governance at a non-tech company
Technical support provides a good service for us.
Read full review of SAP Master Data Governance »
Anonymous User
Software Training Manager
Technical support has been outstanding. SAP is responsive and helpful.
Read full review of SAP Jam »
Anonymous User
Business Objects Developer at a aerospace/defense firm
Customer Service: For SAP it's not too bad, would always like to have it better of course. Technical Support: Very good.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Program Manager HR-IT at a transportation company
Their technical support is okay. Sometimes it can take some time to get a response and it takes some time to resolve...
Read full review of SAP SuccessFactors »
Anonymous User
BI | Analytics | Insights | Leadership | Digital | Visualization Composer| Strategy | Design Language | BI Rehab
The tech support is very good.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Software Development Head at a retailer
You can find technical support through SAP's online communities but not directly from SAP.
Read full review of SAP Crystal Reports »

Review 1 of 30

Technical Support

No Data Available

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