Compare PTC vs SAP

AOK Bundesverband, EMC Corporation, Takisada-Osaka Co. Ltd., Eldorado, Mozzart, The VELUX Group, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Magazine zum Globus

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Popular Solutions

8 reviews

3 reviews

1 reviews

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Top Industries

Manufacturing Company

30%

Computer Software Company

12%

Healthcare Company

University

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SHRINIVAS ALAGERI
Architect at a computer software company
I primarily use Codebeamer for requirements management, especially when I need to employ out-of-the-box...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at a manufacturing company
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
In our organization, we use PTC Integrity for Lifecycle Management applications, particularly for our drawing release...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

Gaurav Kandurwar
Solutions Architect at a consultancy
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at a computer software company
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
Neha Wanjari
Technical Lead at a computer software company
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
SHRINIVAS ALAGERI
Architect at a computer software company
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Rajesh Kumar Nayak
Software Engineer at a manufacturing company
My experience with the technical support and customer service of Codebeamer is that whenever we face any issues, we...
Read full review of Codebeamer »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
KALMAN KERESZTESI
Manager at a tech services company
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of PTC Windchill »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Anonymous User
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Joonggeun Yoon
Senior Manager at a manufacturing company
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
Technical support is excellent from PTC.
Read full review of PTC Integrity »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
HEESICK JUNG
QA ENGINEER at a tech services company
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
RAghavendar Kulkarni
Senior SQL Manager at a consultancy
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
Quoc Khanh Hoa
Project Manager Leader at a tech services company
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Xie Zhifeng
R&D Director, CTO at a computer software company
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »

Review 1 of 30

ManujGupta
Chief Executive Officer at a consultancy
I would assess SAP technical support as average on a scale from 1 to 10, around five on that scale. Delays mostly...
Read full review of SAP SuccessFactors HCM »
Sudhir Kanakoti
SAP BIBO Consultant at a tech vendor
I had a couple of requests and the support team for SAP Analytics Cloud was good. On a scale of one to five, I'm...
Read full review of SAP Analytics Cloud »
Abhijit Misra
Director at a tech vendor
The technical support is very good; they are very helpful.
Read full review of SAP Master Data Governance »
Jayarami Reddy Pujeri
ERP Head at a manufacturing company
SAP's technical support used to be good but has become very unresponsive.
Read full review of SAP Business One »
Ketty Mondoringin
Talent Acquisition, Rewards, and HR Digitalization Department Manager at a manufacturing company
I have contacted the technical support for the solution. The response from the solution's technical support was fast....
Read full review of SAP SuccessFactors »
Abbas Khan
Practice Lead - Technology Consulting at a consultancy
Most of our issues are resolved at our partner support level, there are very few issues that we need to contact the...
Read full review of SAP Business One »
DouglasSilva
SAP FI Solutions Architect at a tech services company
I don't deal with technical support directly. Typically, a client and SAP would interface together. As I don't have...
Read full review of SAP S/4HANA Cloud »
Narayansingh Bhandari
Manager IT (SAP) at a construction company
I've used technical support in the past. I've found them to be responsive and knowledgeable. They are quite helpful....
Read full review of SAP BusinessObjects Business Intelligence Platform »
Bassem Mohammed
IT Application Manager at a manufacturing company
Regarding technical support from SAP HANA Cloud, they have specific rules in place, and it depends on whether you are...
Read full review of SAP HANA Cloud »
Anonymous User
HCM Team Lead at a tech services company
I give technical support 2.5/5. It takes too long to fix issues and the impact on our business is often...
Read full review of SAP SuccessFactors »
LangfordMunthali
Owner
The support wasn't that good. The implementation team didn't want to respond to issues. It took about three days to...
Read full review of SAP HCM »
RamyShaaban
Section Head at a energy/utilities company
We have a technical support contract with a subcontractor from SAP in the from of an SLA, a service-level agreement,...
Read full review of SAP HANA »
Fabian Giraldo
SAP ABAP Consultant, SAP Data Services Consultant at a financial services firm
The technical support team is timely and responsive.
Read full review of SAP Information Steward »
ArifKundi
Chief Executive Officer at a tech services company
We've primarily relied on the local implementers for support, and there are challenges whenever they need to refer...
Read full review of SAP S/4HANA »
JanisSteltner
Process Manager at a energy/utilities company
The Signavio technical support is always great. I have had contact with them two or three times and the problems have...
Read full review of SAP Signavio Process Manager »
AllaShlafir
Development & ERP Technologies Department Manager at a aerospace/defense firm
Technical support is okay, but not great. It seems like there are a lot of SAP support packages that are coming out...
Read full review of SAP HANA »
Manoj Sahoo
Divisional Manager IT at a manufacturing company
The technical support from SAP is good, and it rates at eight out of ten.
Read full review of SAP Business ByDesign »
L Mohapatro
SAP Specialist at a retailer
Support is still improving, and getting support from SAP is a bit exorbitant. Sometimes, the queue will be on the...
Read full review of SAP Analytics Cloud »
Anonymous User
Business Intelligence Analyst at a recreational facilities/services company
When I was first getting started I was sending emails to tech support and they were quick at getting back, so they...
Read full review of SAP Lumira »
VenkatB
Director
We did not reach SAP, but it is not easy to reach out to them. They have many hierarchies. They have predefined...
Read full review of SAP Data Quality Management »
A K 18
Director of Infrastructure at a university
The support is lacking and not worth the premium price. If support was just a nominal fee, it would be perceived...
Read full review of SAP HANA »
Areej Fatima
Technical Writer
My customer needed help from the SAP Cloud Platform technical support team, and the team responded quickly and was...
Read full review of SAP Cloud Platform »
Mart Rentoria
Innovation and Technology Head at a computer software company
Everybody in the SAP team, including the partners, are very knowledgable about the product at both the technical and...
Read full review of SAP Business One »
Sateesh Nagabhiru
Senior Integration Engeneer at a computer software company
Sometimes, if there is a system-related issue where I have to contact SAP and raise an incident, it takes a couple of...
Read full review of SAP Process Orchestration »
Anonymous User
Managing Director at a recruiting/HR firm
Support is a challenge. The effectiveness of the SAP support paradigm depends on particular skills. I wouldn't...
Read full review of SAP S/4HANA »
YogendraSingh
Head-IT/SAP at a retailer
I have contacted the technical support from SAP HANA and they are providing a complete solution to customers. I have...
Read full review of SAP HANA »
Fazle Rabbi
CRM administrator at a manufacturing company
We have both technical support from SAP and we also have an internal support team. In addition, there are very good...
Read full review of SAP CRM »
Anonymous User
Director - SAP Practice at a tech services company
The technical support is good. I would rate the technical support of SAP S4HANA an eight out of ten.
Read full review of SAP S/4HANA »
Anonymous User
Data Lead at a comms service provider
I've never personally dealt with technical support. It's the IT team that usually handles any problems. The CVO...
Read full review of SAP Master Data Governance »
Lutz Baerenwaldt
SAP & UNIX Specialist at a wholesaler/distributor
We have used SAP technical support, and eventually, a solution is provided. The tricky part is always picking the...
Read full review of SAP Process Orchestration »

Review 1 of 30

Technical Support

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