Compare PTC vs SAP

AOK Bundesverband, EMC Corporation, Takisada-Osaka Co. Ltd., Eldorado, Mozzart, The VELUX Group, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Magazine zum Globus

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Popular Solutions

11 reviews

3 reviews

1 reviews

60 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

17 reviews

Top Industries

Manufacturing Company

30%

Computer Software Company

13%

Healthcare Company

Retailer

Manufacturing Company

13%

Computer Software Company

10%

Financial Services Firm

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SHRINIVAS ALAGERI
Architect at itcinfotech
I primarily use Codebeamer for requirements management, especially when I need to employ out-of-the-box...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
In our organization, we use PTC Integrity for Lifecycle Management applications, particularly for our drawing release...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at ZF Group NAO
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at AutoSoft Dynamics Pvt Ltd
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »

Review 1 of 5

Customer Service

SHRINIVAS ALAGERI
Architect at itcinfotech
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
SHRINIVAS ALAGERI
Architect at itcinfotech
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
Rajesh Kumar Nayak
Software Engineer at Festo AG
My experience with the technical support and customer service of Codebeamer is that whenever we face any issues, we...
Read full review of Codebeamer »
Neha Wanjari
Technical Lead at KPIT Technologies
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
Gaurav Kandurwar
Solutions Architect at Capgemini
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
HEESICK JUNG
QA ENGINEER at LG CNS Co.
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Quoc Khanh Hoa
Project Manager Leader at VietSol Co .Ltd
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »
Xie Zhifeng
R&D Director, CTO at CSDN
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
Technical support is excellent from PTC.
Read full review of PTC Integrity »
Joonggeun Yoon
Senior Manager at SWSTech
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of PTC Windchill »
Jeevan
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
KALMAN KERESZTESI
Manager at Controsys Control Engineering Ltd.
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
RAghavendar Kulkarni
Senior SQL Manager at 42Q
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
ChristianWilmers
Process Method and Tool Developer at ZF Group NAO
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »

Review 1 of 30

Wonjae BAE
Senior Managing Director at dfocus
Technical support is good.
Read full review of SAP Analytics Cloud »
Ra456it
Digital Business Solutions - Key Account Manager at a tech services company
We have dedicated support from SAP, and there is nobody more knowledgeable than SAP when it comes to SAP products. If...
Read full review of SAP ERP »
Csaba Grünblatt
Senior Data, Data warehouse and BI/Analytics Architect at Techwave.
I would rate the technical support for SAP BW4HANA at around eight out of ten. It varies depending on the issue and...
Read full review of SAP BW4HANA »
Eshvanth Singh G
Practice Director at a tech services company
I would rate technical support from SAP as almost an eight.
Read full review of SAP Business One »
Johny Segura
Regional Head of Digital Transformation at CUMBRA
SAP provides quick support when we need it.
Read full review of SAP HANA Enterprise Cloud »
Diwakar Loshali
Global Head HR Tech & Operations at a manufacturing company
The technology is changing quickly and the solution requires support but it's not forthcoming. They say, "This is the...
Read full review of SAP SuccessFactors »
Kumar Saurav
Director - SAP BTP at Incture
I would rate the technical support as an eight out of ten. It could improve by providing quicker and more accurate...
Read full review of SAP Mobile Platform »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
I am a technical consultant. I communicate with our customers and note their requirements for implementing the product.
Read full review of SAP Integration Suite »
Siddharth Matalia
Senior Technical Specialist at a manufacturing company
I rate the support of the SAP Landscape Transformation Replication Server a seven out of ten.
Read full review of SAP Landscape Transformation Replication Server »
Anonymous User
Freelancer at a consultancy
It's good.
Read full review of SAP IQ »
Antonio Valladares Fernandez
Technological Partner at Code-10 IT Consultants SL
The technical support is good.
Read full review of SAP Process Orchestration »
Anonymous User
Program Manager at a tech services company
I think the technical support is good enough.
Read full review of SAP Data Services »
Anonymous User
BI | Analytics | Insights | Leadership | Digital | Visualization Composer| Strategy | Design Language | BI Rehab
The tech support is very good.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
IT Senior Programmer Analyst at a transportation company
We have not used any support from SAP that I am aware of.
Read full review of SAP Crystal Reports »
Ankur-Ashok
Senior Manager - Retail Sales
Technical support is pretty strong. Even when there's an administrative issue, there is prompt involvement from SAP.
Read full review of SAP SuccessFactors Learning »
Anonymous User
SAP Architect/ Business Analyst BPC, BW , SAC , FI at a educational organization
In terms of support, it has been really good. They have a good understanding of the product.
Read full review of SAP Analytics Cloud »
Anonymous User
Lead Consultant at a computer software company
Technical support response time is slow. It takes some time to get a response. I have noticed that in many cases,...
Read full review of SAP Process Orchestration »
SumeetZalpuri
Data & Business Architect at AME
Initially, it was not that good, but SAP took the feedback from their customers, consultants, partners, and...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Data Solution Consultant | Owner at a non-tech company
SAP PowerDesigner is not a product that's really actively developed anymore in the sense that the user interface is...
Read full review of SAP PowerDesigner »
Ayemi Musa
Sr. ABAP Developer at Nigerian National Petroleum Corporation
Mostly, our team does the technical support. It's our own technical team that would handle any issues. For that...
Read full review of SAP Process Orchestration »
Anonymous User
Technical Consultant at a consultancy
Customer Service: Very good expertise. Technical Support: Very good expertise.
Read full review of SAP Identity Management »
Anonymous User
Manager, Enterprise Reporting Systems, Information Technology
On a scale of one to five, with five being outstanding and one being horrible, I'd say technical support rates a four.
Read full review of SAP Lumira »
Anonymous User
Program Manager HR-IT at a transportation company
Their technical support is okay. Sometimes it can take some time to get a response and it takes some time to resolve...
Read full review of SAP SuccessFactors »
Selwyn Morris
Professional Officer Data Analyst at a government
The customer service team are very responsive and knowledgeable. I would rate them a four out of five.
Read full review of SAP Analytics Cloud »
Anonymous User
Founder at a tech company
On a scale from 1-10: 7/10
Read full review of SAP SuccessFactors »
YaronCohen
CMO at a energy/utilities company
SAP technical support is excellent.
Read full review of SAP Cloud Platform »
Vipin-Kumar
Owner at BPAS
The service support is fabulous. There are a lot of knowledge bases available, white papers, and technical articles....
Read full review of SAP Business One »
Chijindu Oziogu
Project accountant at Montego Upstream Services Limited
I absolutely would recommend the customer service.
Read full review of SAP S/4HANA »
Yacov Elgad
Head of Data Delivery at Teva Pharmaceuticals
If you pay them for support, they give you good people.
Read full review of SAP Master Data Governance »
Anonymous User
SAP MM/SRM/ARIBA at a non-tech company
Customer Service: A seven out of 10. Technical Support: An eight out of 10.
Read full review of SAP Ariba Procurement »

Review 1 of 30

Technical Support

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