Compare Palantir vs Quest Software

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Palantir Gotham

Team Rubicon, CGI

Palantir Foundry

Merck KGaA, Airbus, Ferrari,United States Intelligence Community, United States Department of Defense

SharePlex

Bodybuilding.com, Priceline.com, Ameco Beijing, Viasat, SK Broadband

Toad Data Point

Concordia University

Popular Solutions

Palantir Foundry

47 reviews

Palantir Gotham

0 reviews

erwin Data Modeler

17 reviews

KACE Systems Management Appliance (SMA)

3 reviews

Foglight for Databases

15 reviews

Top Industries

Manufacturing Company

14%

Financial Services Firm

10%

Comms Service Provider

Outsourcing Company

12%

Financial Services Firm

11%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
PALANTIR DATA ENGINEER at a healthcare company
I use Palantir Foundry for my primary use case, which involves building and maintaining end-to-end pipelines and...
Read full review of Palantir Foundry »
Wallace Hugh
Manager at a tech services company
We use this solution to help us ingest data, for data manipulation, and to enhance our workflows. We use this...
Read full review of Palantir Gotham »

Review 1 of 2

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
Sushree Panigrahi
Snowflake Data Engineer| Senior PLSQL Developer |Data Modeler|Assitant Vice Pre at Jp Morgan Chase & Co.
My use case is mostly architectural design for our end-to-end deployment.
Read full review of erwin Data Modeler »
AkshayChaudhari
Data Specialist at TCS
On a day-to-day basis, my main use case for Foglight for Databases is a centralized database for performance...
Read full review of Foglight for Databases »
Philemon Olusegun
Qhse Manager at a outsourcing company
I used Toad for Oracle for two years when I was lead Oracle 10g database administrator, during which I worked on the...
Read full review of Toad for Oracle »
SachinSharma4
Senior Engineer at a manufacturing company
Quest Identity Defense's main use case in our previous organization has been to improve identity security and protect...
Read full review of Quest Identity Defense »

Review 1 of 5

Customer Service

Shaik Farooq
Consultant at a tech vendor
Customer support is good if we are involved with an FDE for our project. I would say about eight in that regard.
Read full review of Palantir Foundry »
Uttkarsh Shukla
Principal Consultant at a consultancy
My experience with customer support for Palantir Foundry is that I have not interacted with them much. I did have a...
Read full review of Palantir Foundry »
Kshitij Kolhe
Senior Engineer at a manufacturing company
For customer support with Palantir Foundry, it is rare that I need their support for the projects I am doing, but if...
Read full review of Palantir Foundry »
Mitchell Lebold
Data Scientist at a university
The customer support can be frustrating, depending on where I am working from, especially if the demand signal needs...
Read full review of Palantir Foundry »
Debiprasanna Mishra
Senior Data Engineer at BP
The customer support for Palantir Foundry was good, but it can be improved.
Read full review of Palantir Foundry »
Nicholas Stauffer
Logistics Management Specialist at a outsourcing company
Customer support for Palantir Foundry has been pretty good so far; I have only had one incident, and I got a response...
Read full review of Palantir Foundry »
Boominathan S
Senior Consultant at Capgemini
I have communicated with the technical support of Palantir Foundry since my company directly connects with Palantir...
Read full review of Palantir Foundry »
Suraj Otari
Data Engineering Specialist at LTM
Customer support is really good; when we encounter issues, raising a ticket with a screenshot leads to responses...
Read full review of Palantir Foundry »
Sarwar Mastan
Module Lead at a tech vendor
Customer support is nice. I would rate customer support an eight, maybe.
Read full review of Palantir Foundry »
Michael Mahrous
Forward Deployed Engineer at Dubai Holding
I have not dealt with customer support directly; I have interacted with representatives, and they have been very...
Read full review of Palantir Foundry »
SubhanReza
Staff/Assistant at a tech vendor
In my organization, we have a monthly call with Palantir support where we can sometimes find solutions from them. For...
Read full review of Palantir Foundry »
Anonymous User
Product Manager
The customer support for Palantir Foundry is good.
Read full review of Palantir Foundry »
Wallace Hugh
Manager at a tech services company
The solution has pretty good technical support. They are helpful and responsive and we have been satisfied with their...
Read full review of Palantir Foundry »
Sai Arun Bandhakavi
Associate Vice President at a insurance company
I am not sure in general about the technical support, but at least for our company, it is very fluid. Whenever...
Read full review of Palantir Foundry »
Anonymous User
Software Development Manager at a healthcare company
Customer support from Palantir Foundry is also good; we collaborated well with their team.
Read full review of Palantir Foundry »
Keshav Mandal
Senior Analyst/ Customer Business and Insights Specialist at a tech services company
I have not needed technical support.
Read full review of Palantir Foundry »
Anonymous User
Director, Data Solutions at a financial services firm
I cannot comment on customer support since I did not have to reach out to customer support for anything during my use...
Read full review of Palantir Foundry »
Anonymous User
Global Enterprise Architect at a manufacturing company
The customer support is fine. We have the Forward Deployment Engineer, FDE, with us on site, but once again, it is...
Read full review of Palantir Foundry »
Fred_Lee
Enterprise Architect at a mining and metals company
Palantir Foundry's customer service is excellent. I would rate it ten out of ten. They are knowledgeable, and their...
Read full review of Palantir Foundry »
Anonymous User
Sr Consultant at a consultancy
The customer support is not that great.
Read full review of Palantir Foundry »
Anonymous User
Data Scientist at a financial services firm
Technical support is good and response time is 30 hours on average. Available knowledge-based articles are not very...
Read full review of Palantir Foundry »
Nilesh Lahoti
Principal Architect at HCLTech
The customer support for Palantir Foundry is very good.
Read full review of Palantir Foundry »
Marco Cheung
Certified developer on Palantir Foundry at a comms service provider
The technical support team at Palantir Foundry is very responsive and knowledgeable. They are the brightest in the...
Read full review of Palantir Foundry »
SRINIVAS RATHOD
Architect at L&T Technology Services
I haven't had the opportunity to discuss with Palantir Foundry technical support, but we were able to manage on our...
Read full review of Palantir Foundry »
Anonymous User
forward deployed AI engineer at a tech vendor
Customer support should definitely be a concern, especially for the dev tier account I have been using, while for a...
Read full review of Palantir Foundry »
Shikha Bansal
Senior Manager at freelancer
The technical support is very good and they respond quickly.
Read full review of Palantir Foundry »
Tegshbayar Ganbat
Palantir Data Engineer at a tech vendor
Customer support is good, and we interact frequently with the support team. I would rate customer support an eight....
Read full review of Palantir Foundry »
Anonymous User
Data Development Manager at a healthcare company
Customer support for Palantir Foundry is okay. However, I am in this potentially better supported phase by Palantir...
Read full review of Palantir Foundry »
Shubham_Kumar
Data engineer at Capgemini
I used to interact with the AIP chatbot, which helps us navigate certain documentation or any minimal use cases if I...
Read full review of Palantir Foundry »
Ataul Haque
AI Engineer at a insurance company
The customer support from Palantir Foundry is great, with fast query resolution. However, ensuring that issues do not...
Read full review of Palantir Foundry »

Review 1 of 30

Diane Blaum
Data Architect at a performing arts
The solution’s technical support is good.
Read full review of erwin Data Modeler »
Seha R
Group Product Manager at Uop Ipl
The tool offers good technical support.
Read full review of Spotlight »
TusharTiwari
Mssql Database Administrator at HCLSoftware
I do not communicate frequently with technical support for Foglight for Databases, as upgrades and maintenance are...
Read full review of Foglight for Databases »
Kevin Egger
Information Technology System Engineer at a tech consulting company
I have used their technical support before. They are good. You pay a lot of money for their support and updates, but...
Read full review of KACE Systems Management Appliance (SMA) »
Prajwal Chougale
SOC L2 Analyst at a tech services company
The customer support is very great. From the time of implementation until now, if we face any requirement or any...
Read full review of Quest Identity Defense »
Monisha Sharma
Data Metrics Engineer at a financial services firm
I did not try contacting their technical support; I used to contact my IT support instead.
Read full review of erwin Data Modeler »
Kritchatach Wanichanon
IT Consultant at Ttsoftit
Customer service and support have been good. It does not take very long for them to respond, and the response is...
Read full review of Quest Data Intelligence »
Mark Dowden
Manager Directory Services at a media company
I haven't had to engage support for Recovery Manager for Active Directory.
Read full review of Recovery Manager for Active Directory »
Vijay Ram
Technical Engineer at Hitachi Systems, Ltd.
Foglight for Databases is very useful; however, the negative side we face is that customer care support is not...
Read full review of Foglight for Databases »
ScottLawson
Director IT Architecture at QAD
They have a good support department but they are a little lax in the communication area. They always say, "Tell us...
Read full review of erwin Evolve »
TejaswiniAleti
Member Technical at ADP
I have not had many occasions to contact Quest support directly because Toad for Oracle has been quite stable in our...
Read full review of Toad for Oracle »
Brian Rota
Microsoft Principal Architect at a computer software company
The support's pretty good because we're a partner. We resell and implement the tool for our customers. The support...
Read full review of On Demand Migration »
Ahmad Abdulfattah
Presales Manager at a tech vendor
The technical support is handled by Quest who handles all of their other products as well. They offer a good level of...
Read full review of SharePlex »
Chris Lomas
Deputy Lead Volunteer at West Lancashire Scouts
Technical support is excellent. We just used the regular support services.
Read full review of On Demand Migration »
Yang Jiao
Senior Data Scientist at a consultancy
I have contacted their technical support several times. The quality and speed of their support are excellent;...
Read full review of erwin Data Modeler »
Anonymous User
Vice President - DB Analyst/Admin at a financial services firm
I haven't had direct interaction with the tech support.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Director of Information Technology at a healthcare company
Customer Service: It's very good. Technical Support: From Good to very good, depending on who you get to help you.
Read full review of Toad Data Modeler »
Anonymous User
Software Engineer III at a tech services company
Customer Service: 4 out of 5 – Every once in a while it would be hard to get the proper help through their ticketing...
Read full review of Quest Foglight for APM [EOL] »
Rajat Wadhwani
Process Data Engineer (Subsurface and Wells) at Shell
Has great support for any technical hiccups.
Read full review of Toad Data Modeler »
Anonymous User
Technical Consultant at a insurance company
I haven't used their support in quite a while, so I'll say neutral.
Read full review of erwin Data Modeler »
Anonymous User
Summer Engineering Intern at a healthcare company
No issues encountered.
Read full review of Toad Data Modeler »
Anonymous User
Self Employed, Software Developer, Energy Expert at My Power Station Technology (Pty) Ltd
I only really contact my supplier when i need to upgrade. Support is good.
Read full review of Toad for Oracle »
Vega Claudio
Administración De La at a insurance company
I have had little need for support, but when I have needed it, it has worked well. I would rate customer support with...
Read full review of Foglight for Databases »
Anonymous User
Project Coordinator at a computer software company
We used their Premier Support and had weekly meetings with them to go over any tickets. There were two people...
Read full review of Quest Data Intelligence »
MatthieuGarcia
Senior Business Process Management Architect at a pharma/biotech company
erwin's tech support is really fast to answer questions and really dedicated to solving the problems we have...
Read full review of erwin Evolve »
Anonymous User
Software Developer at a tech services company
The one time I used the customer service, it was excellent. Everyone I spoke with was very knowledgeable and...
Read full review of Toad for Oracle »
Tim Herrmann
Laboringenieur / Computeringenieur at HTW Berlin
What has been very good for me has been the ITNinja websites where I can look for information. For example, if I need...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Senior Solution Architect at a tech services company
I used them in the past. It was about 10 years ago, and it was very good back then. I haven't had to contact them. It...
Read full review of Spotlight »
Anonymous User
Project Manager at LAWYERS ON DEMAND LIMITED
We had some calls with Quest's sales and solutions teams prior to the deployment, where we are asked questions about...
Read full review of On Demand Migration »
Anonymous User
Infrastructure Analyst at Ituran Brasil
We use Quest Premier Support and contact them a lot. They have a Brazilian analyst who is very good to work with. He...
Read full review of KACE Systems Management Appliance (SMA) »

Review 1 of 30

Technical Support

No Data Available

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