Compare Omada vs Thales

Omada

Based on 61 reviews.

Thales

Based on 16 reviews.

Sample Customers

Omada Identity

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing

Thales OneWelcome Identity Platform

Tenderned, NXP Semiconductors, SURFmarket, The Hanze University, Pameijer, The Ministry of Education, Culture and Science, The Association of Provinces of the Netherlands, The Chamber of Commerce, Tilburg, The Ministry of Economic Affairs, The Tax Collectors Office, Dutch Tax and Customs Administration

Thales SafeNet Trusted Access

IBM, Western Union, Vanderbilt University Medical Centre, Novartis, and AT&T.

Popular Solutions

Omada Identity

16 reviews

Thales Authenticators

0 reviews

Thales SafeNet Trusted Access

0 reviews

Gemalto Protiva [EOL]

0 reviews

Top Industries

Financial Services Firm

13%

Manufacturing Company

11%

Computer Software Company

Comms Service Provider

Financial Services Firm

15%

Comms Service Provider

Construction Company

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AmitRathod
Senior Analyst at Toll Holdings Limited
Omada Identity is used for automation of life cycle management, compliance and audit management, risk mitigation,...
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Review 1 of 1

Emad MuhammadSalem
Senior Cybersecurity Engineer at Misr International Systems
We installed Thales Luna HSM and generated the partitions to integrate with multiple databases like Mongo, Oracle,...
Read full review of Thales Luna HSM »
GauravMathur
Vice President Information Technology at a tech services company
We have used the solution for our disaster prevention. We are using it for our VPN only.
Read full review of Thales SafeNet Trusted Access »
Ravi Chandarana
IT manager at a construction company
The main use case involves transactions happening in banking environments. We are using it only for transaction-based...
Read full review of Thales payShield »
Anonymous User
Data Protection at a insurance company
I use the system to encrypt sensitive data or crown jewel data stored in various places within organizations. For...
Read full review of Vormetric Application Crypto Suite »
Ravi Chandarana
IT manager at a construction company
We primarily use the solution to encrypt data. We deploy the solution with an agent. With the help of an agent, we do...
Read full review of Vormetric Data Security Platform [EOL] »

Review 1 of 5

Customer Service

Suraj Varma
Senior Network Security Engineer at DigitalTrack Solutions Pvt Ltd
The support team are very supportive and knowledgeable engineers, providing support 24/7.
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Carsten Eiberg
Iam Security Specialist at a insurance company
I rate Omada's support a nine out of ten. They respond in under an hour if we have a serious issue.
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Gjert Tronstad
Chief Information Security Officer at a manufacturing company
For us, their technical support has been fantastic. Also, Omada definitely provides us with a clear roadmap for...
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Led Hilderink
principal IGA consultant and partner at Fortigi
Customer support is where we are in between most of the time. The customer calls us if they have a problem, and if...
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Dietmar Wettach
Identity and Access Product Owner at Flughafen Zürich AG
We receive technical support from our partner in Switzerland.
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Carsten Eiberg
Iam Security Specialist at a insurance company
I have called their service desk or help desk system every now and then, at least once a week. Their help desk is...
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Ilanguak Olsen
Owner at Iqo.dk
My team contacts Omada Identity technical support whenever there's an error or a hiccup. There's a ticketing system...
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Peter Schouten
Systems Adminstrator at Avans Hogeschool
They have very good support. I would rate them an eight out of ten.
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Anonymous User
IT Project Manager at a energy/utilities company
With our customer success manager (CSM), we have a monthly meeting. So anytime we have some questions on each help, I...
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Arun Kothanath
Chief Security Strategist at Clango
The Omada product documentation could use a good uplift. Some documentation is outdated as well as other...
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Anonymous User
Manager at a manufacturing company
We do not contact their technical support directly because we have a service agreement already in place with them...
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Anonymous User
Solution Manager at AB Group
We currently utilize two partnered consultants for support. These consultants assist us with any difficulties we...
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Anonymous User
Works at a financial services firm
The technical support team is constantly working to improve, but resolving complex issues can still be...
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Anonymous User
IT Projects Specialist at Advantest Corp
We rate Omada support 7 out of 10
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Anonymous User
Functioneel beheerder IAM/PAM/AD/AAD bij DELA corporation at a tech services company
My team contacts the support team. The support is slow.
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Anonymous User
Director, Identity and Access Management at a computer software company
While I appreciate that Omada's technical support surpasses my prior experiences, their response times can sometimes...
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Thorsten Brüggemann
Head of IT Identity Team at a manufacturing company
The project environment is, of course, different from the live environment. It will be interesting to see how users...
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Anonymous User
Security Architect at a tech company
Because we are still in the rollout stage, we mainly work directly with our customer success manager. A few tickets...
Read full review of Omada Identity »
User:720332
IT Security Consultant at a computer software company
I rate our support a seven out of ten. We do not get support directly from Omada. Instead, we use a partner. They're...
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Anonymous User
SQL Server Consultant at a tech services company
I have had no problem with technical support. I have enrolled two similar people, with access to their partner...
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PankajKumar10
Senior Software Engineer at Capgemini
Customer support from Omada Identity is really nice. We raised a concern to Omada Identity and quickly their team...
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Sudhik Kathariya
Senior Developer at Guidewire Limited
Their support is good. It is not the best. They could do better in terms of response time and knowledge.
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Anonymous User
IAM Solution repsonsible at a retailer
I rate Omada support a seven out of ten. Sometimes it takes them too long to get back to us regarding smaller issues,...
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Anonymous User
IT Expert Identity and Access Management at a retailer
We had special contact within Omada, so their support was always very good throughout the years. When Omada got...
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Anonymous User
IAM Consultant at a computer software company
I personally have not contacted their support because I don't support our Omada current clientele but our clients...
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Anonymous User
Project manager Identity & Access Management bij Fontys Hogescholen at a university
We had good support from the supplier for this product.
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Anonymous User
Selvstænding IAM-arkitekt at a financial services firm
Above average.
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Anonymous User
IT Security Architect at CARL IT Solutions GmbH
I would rate the support a seven out of ten. Sometimes, the time it takes to respond to a ticket is too long. Also,...
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Tomas S.
Product Owner at a financial services firm
I rate Omada 9 out of 10 for support. They respond quickly and provide good answers. They will look into it for us if...
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Anonymous User
Client platform engineer at a energy/utilities company
I rate Omada support 9 out of 10. We haven't had an SLA in place for long. They respond quickly when we submit...
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Review 1 of 30

Gustavo Merighi
Automation and Telecommunications Analyst at Grupo Energisa
The technical support services are good.
Read full review of Thales Authenticators »
Emad MuhammadSalem
Senior Cybersecurity Engineer at Misr International Systems
We rate the technical support a seven out of ten. We rated them a seven because they answer immediately when we are...
Read full review of Thales Luna HSM »
GauravMathur
Vice President Information Technology at a tech services company
I've never dealt with technical support. I cannot speak to how helpful or responsive they are when it comes to...
Read full review of Thales SafeNet Trusted Access »
Emad MuhammadSalem
Senior Cybersecurity Engineer at Misr International Systems
I communicate with Thales payShield technical support when needed. Sometimes we face challenges that require...
Read full review of Thales payShield »
Anonymous User
Regional Sales Manager at a tech services company
The level of support depends on the type of contract you have. You can pay for support 24/7, we chose to have support...
Read full review of Thales SafeNet Trusted Access »
Ravi Chandarana
IT manager at a construction company
We use technical support via an automatic portal. I've reach out many times to support. When I've asked them...
Read full review of Vormetric Data Security Platform [EOL] »
Ravi Chandarana
IT manager at a construction company
Technical support rates between six and seven out of ten. They take some time to respond due to their high number of...
Read full review of Thales payShield »
Ravi Chandarana
IT manager at a construction company
Customer support is reasonable on the whole but it could be improved.
Read full review of Vormetric Application Crypto Suite »
Anonymous User
Data Protection at a insurance company
Support could be improved. It depends on the support level you purchase, as they don't have set SLAs. The system is...
Read full review of Vormetric Application Crypto Suite »
Mikhail Rozhnov
CTO at TESSIS
The technical support is at a high level.
Read full review of Thales Authenticators »
Paul Connaire
RAS Team Lead at Produban USA
From the perspective of generalized support, they are perfect. Obviously, with any company, there are specifics in...
Read full review of Gemalto Protiva [EOL] »
Anonymous User
Service Delivery Manager at a healthcare company
The support has been very good with this solution.
Read full review of Thales Authenticators »
Anonymous User
Senior Product Specialist at a tech services company
Gemalto Technical support is very professional and very quick in giving you a good answer and solving any issues that...
Read full review of Gemalto Protiva [EOL] »

Review 1 of 13

Technical Support

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