Compare Omada vs Thales

Omada

Based on 54 reviews.

Thales

Based on 16 reviews.

Sample Customers

Omada Identity

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing

Thales OneWelcome Identity Platform

Tenderned, NXP Semiconductors, SURFmarket, The Hanze University, Pameijer, The Ministry of Education, Culture and Science, The Association of Provinces of the Netherlands, The Chamber of Commerce, Tilburg, The Ministry of Economic Affairs, The Tax Collectors Office, Dutch Tax and Customs Administration

Thales SafeNet Trusted Access

IBM, Western Union, Vanderbilt University Medical Centre, Novartis, and AT&T.

Popular Solutions

Omada Identity

29 reviews

Thales Authenticators

1 reviews

Thales SafeNet Trusted Access

0 reviews

Gemalto Protiva [EOL]

0 reviews

Top Industries

Financial Services Firm

15%

Manufacturing Company

Computer Software Company

Government

Financial Services Firm

19%

Computer Software Company

Performing Arts

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ahmed-Hamza
Identity Access Management (IAM) Engineer at a manufacturing company
My use case for Omada Identity stems from my position as an Identity Access Management Engineer. I used it previously...
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Review 1 of 1

Emad MuhammadSalem
Senior Cybersecurity Engineer at a tech services company
We installed Thales Luna HSM and generated the partitions to integrate with multiple databases like Mongo, Oracle,...
Read full review of Thales Luna HSM »
GauravMathur
Vice President Information Technology at a tech services company
We have used the solution for our disaster prevention. We are using it for our VPN only.
Read full review of Thales SafeNet Trusted Access »
Ravi Chandarana
IT manager at a construction company
The main use case involves transactions happening in banking environments. We are using it only for transaction-based...
Read full review of Thales payShield »
Anonymous User
Data Protection at a insurance company
I use the system to encrypt sensitive data or crown jewel data stored in various places within organizations. For...
Read full review of Vormetric Application Crypto Suite »
Ravi Chandarana
IT manager at a construction company
We primarily use the solution to encrypt data. We deploy the solution with an agent. With the help of an agent, we do...
Read full review of Vormetric Data Security Platform [EOL] »

Review 1 of 5

Customer Service

Espen Bago
Identity and Access Program Owner at a government
I have interacted with them because we had used the vendor instead of a third-party integrator, which worked well for...
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Vuyolethu Sithatu
Senior IT Support Technician at a manufacturing company
The customer support for Omada Identity is excellent. We interacted with a company called Integral, who provide...
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Gjert Tronstad
Chief Information Security Officer at a manufacturing company
For us, their technical support has been fantastic. Also, Omada definitely provides us with a clear roadmap for...
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Ilanguak Olsen
Owner at a tech services company
My team contacts Omada Identity technical support whenever there's an error or a hiccup. There's a ticketing system...
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Harold Van Ham
Product owner Identity & Access management at a educational organization
So far, we have Mads as our customer success manager. He is a very good engineer. He is almost a part of our team, so...
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Peter Schouten
Systems Adminstrator at a educational organization
They have very good support. I would rate them an eight out of ten.
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Anonymous User
Manager at a manufacturing company
We do not contact their technical support directly because we have a service agreement already in place with them...
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Anonymous User
Works at a financial services firm
The technical support team is constantly working to improve, but resolving complex issues can still be...
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Anonymous User
Identity and Access Architect at a renewables & environment company
I rate Omada support 9 out of 10. I'm quite satisfied. We have always had a strong consultant that supports us. We...
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Anonymous User
IT Expert Identity and Access Management at a retailer
We had special contact within Omada, so their support was always very good throughout the years. When Omada got...
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Marc Plagge
IAM Product Owner at a transportation company
The technical support team has specific response times. Additionally, we have an Omada consultant present on our site...
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Anonymous User
SQL Server Consultant at a tech services company
I have had no problem with technical support. I have enrolled two similar people, with access to their partner...
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Anonymous User
Director, Identity and Access Management at a computer software company
While I appreciate that Omada's technical support surpasses my prior experiences, their response times can sometimes...
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Arun Kothanath
Chief Security Strategist at a tech services company
The Omada product documentation could use a good uplift. Some documentation is outdated as well as other...
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User:720332
IT Security Consultant at a computer software company
I rate our support a seven out of ten. We do not get support directly from Omada. Instead, we use a partner. They're...
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Arno Stolwijk
Partner bij Navaio IT Security at a tech services company
They know what they are doing when setting up the business because this is their core business. There is no waiting...
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Anonymous User
Senior Consultant at a government
Their technical support is good, but there is room for improvement. One problem that we have discussed with Omada...
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Anonymous User
IAM Solution repsonsible at a retailer
I rate Omada support a seven out of ten. Sometimes it takes them too long to get back to us regarding smaller issues,...
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Anonymous User
IT Team manager at a financial services firm
Sometimes the support team doesn't provide clear instructions on how to solve our problems. This might be because we...
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Anonymous User
Solution Manager at a tech services company
We currently utilize two partnered consultants for support. These consultants assist us with any difficulties we...
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Anonymous User
Solution Architect IAM at a energy/utilities company
If you are contacting them for a major issue, the support is good. If it is a more simple question, it could take up...
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Anonymous User
Senior Systems Consultant at a retailer
On average, the technical support is good.
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Anonymous User
IT Project Manager at a energy/utilities company
With our customer success manager (CSM), we have a monthly meeting. So anytime we have some questions on each help, I...
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Anonymous User
IT Projects Specialist at a manufacturing company
We rate Omada support 7 out of 10
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Anonymous User
IAM Consultant at a computer software company
I personally have not contacted their support because I don't support our Omada current clientele but our clients...
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Sudhik Kathariya
Senior Developer at a tech services company
I would rate the support of Omada Identity as a six out of ten.
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DuaneGraham
CEO at a tech services company
We have relationships with Omada from the chief revenue officer, all the way down. When we really need to make...
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Anonymous User
Product owner at a energy/utilities company
The response time can be slow at times. They are knowledgeable but seem to be so busy that they can't respond to our...
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Anonymous User
Functioneel beheerder IAM/PAM/AD/AAD bij DELA corporation at a tech services company
My team contacts the support team. The support is slow.
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Angéla
Senior IAM Specialist at a government
We have a consultant from Traxion. He helps us with everything related to Omada. If there is something wrong, we go...
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Review 1 of 30

GauravMathur
Vice President Information Technology at a tech services company
I've never dealt with technical support. I cannot speak to how helpful or responsive they are when it comes to...
Read full review of Thales SafeNet Trusted Access »
Gustavo Merighi
Automation and Telecommunications Analyst at a energy/utilities company
The technical support services are good.
Read full review of Thales Authenticators »
Emad MuhammadSalem
Senior Cybersecurity Engineer at a tech services company
We rate the technical support a seven out of ten. We rated them a seven because they answer immediately when we are...
Read full review of Thales Luna HSM »
Emad MuhammadSalem
Senior Cybersecurity Engineer at a tech services company
I communicate with Thales payShield technical support when needed. Sometimes we face challenges that require...
Read full review of Thales payShield »
Anonymous User
Data Protection at a insurance company
Support could be improved. It depends on the support level you purchase, as they don't have set SLAs. The system is...
Read full review of Vormetric Application Crypto Suite »
Ravi Chandarana
IT manager at a construction company
We use technical support via an automatic portal. I've reach out many times to support. When I've asked them...
Read full review of Vormetric Data Security Platform [EOL] »
Paul Connaire
RAS Team Lead at a tech services company
From the perspective of generalized support, they are perfect. Obviously, with any company, there are specifics in...
Read full review of Gemalto Protiva [EOL] »
Ravi Chandarana
IT manager at a construction company
Technical support rates between six and seven out of ten. They take some time to respond due to their high number of...
Read full review of Thales payShield »
Anonymous User
Regional Sales Manager at a tech services company
The level of support depends on the type of contract you have. You can pay for support 24/7, we chose to have support...
Read full review of Thales SafeNet Trusted Access »
Ravi Chandarana
IT manager at a construction company
Customer support is reasonable on the whole but it could be improved.
Read full review of Vormetric Application Crypto Suite »
Anonymous User
Service Delivery Manager at a healthcare company
The support has been very good with this solution.
Read full review of Thales Authenticators »
Anonymous User
Senior Product Specialist at a tech services company
Gemalto Technical support is very professional and very quick in giving you a good answer and solving any issues that...
Read full review of Gemalto Protiva [EOL] »
Mikhail Rozhnov
CTO at a tech services company
The technical support is at a high level.
Read full review of Thales Authenticators »

Review 1 of 13

Technical Support

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