Compare Okta vs SAP

Okta

Based on 84 reviews.

SAP

Based on 1579 reviews.

Latest Research

Buyer's Guide

Okta Customer Identity vs. SAP Customer Identity and Access Management

July 2025

SAP Customer Identity and Access Management vs. Okta Customer Identity

Updated: July 2025

Buyer's Guide

Okta Customer Identity vs. SAP Customer Identity and Access Management

July 2025

Okta Customer Identity vs. SAP Customer Identity and Access Management

Updated: July 2025

Sample Customers

Okta Workforce Identity

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.

Okta Customer Identity

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise

SAP Single Sign-On

1. Adidas 2. Aetna 3. Airbus 4. Allianz 5. American Express 6. AstraZeneca 7. Audi 8.Bayer 9. BMW 10. Boeing 11. Cisco 12. Coca-Cola 13. Colgate-Palmolive 14. Dell 15. Eni 16. Ericsson 17. ExxonMobil 18. Ford 19. General Electric 20. Google 21. Hewlett Packard 22. Honeywell 23. IBM 24. Intel 25. Johnson & Johnson 26. JPMorgan Chase 27. Kellogg's 28. L'Oreal 29. Merck 30. Nestle 31. Nike 32. PG

Popular Solutions

Okta Workforce Identity

22 reviews

Okta Customer Identity

5 reviews

SAP S/4HANA

63 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

17 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

Manufacturing Company

13%

Computer Software Company

10%

Financial Services Firm

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SumitMundik
Lead Admin Systems at a financial services firm
I don't have many details about Okta Workforce Identity. I use the tool just to sign in to different applications...
Read full review of Okta Workforce Identity »
MiguelPurizaca
IT Manager at Clear Channel
We are an advertising company with around 400 employees in four different countries: Peru, Chile, Mexico, and Brazil....
Read full review of Okta Customer Identity »

Review 1 of 2

Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
Achmad Dimyati
IT Service Management Team Lead at a financial services firm
From my experience with SAP ERP, it is being used for many things. I started from a manufacturing company where it...
Read full review of SAP ERP »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »

Review 1 of 5

Customer Service

Roberto Croce
Senior Architect for IAM Solutions at vantea
The customer service and support is fast and effective.
Read full review of Okta Workforce Identity »
AmitSingh2
Microsoft Azure Engineer at Sycomp
Okta Customer Identity has good technical support, and on a scale of one to five, I'm rating support a four.
Read full review of Okta Customer Identity »
SunnyKumar
Senior IT Engineer at Instawork
Whenever my company has raised a ticket with Okta's support team, we always receive immediate support. I rate the...
Read full review of Okta Workforce Identity »
Pradip Niladhe
Senior Associate Software Engineer at Simeio
The technical support of Okta Customer Identity is very prompt in responding.
Read full review of Okta Customer Identity »
Wissam Khashab
IT Security Manager at Sara
The company has very good tehnical support and they respond quickly.
Read full review of Okta Workforce Identity »
Mihir Parekh
Associate Security Architect at Tech Mahindra Limited
The solution's technical support depends on the service level. Okta has certain packages, like gold or silver levels....
Read full review of Okta Workforce Identity »
Mahesh-Subramanian
Vice President at Chargebacks911
The support was very good.
Read full review of Okta Workforce Identity »
Berkley Lamb
Access Integration Engineer at a manufacturing company
I rate the support from Okta Workforce Identity a four out of five.
Read full review of Okta Workforce Identity »
Peter Barnett
System Engineer at Principia
The tool's tech support is hard to get a hold of. Also, you would speak to a robot who knows a lot of information,...
Read full review of Okta Workforce Identity »
Anonymous User
Managing Consultant at a tech vendor
The support from Okta Customer Identity is excellent, and I would rate it eight out of ten.
Read full review of Okta Customer Identity »
Anonymous User
ISG Providers Lens Research Lead Analyst at a tech services company
I've never directly dealt with technical support.
Read full review of Okta Workforce Identity »
Anonymous User
Technology Manager at a pharma/biotech company
Customer Service: Customer service is excellent. Technical Support: Techncial support is excellent.
Read full review of Okta Workforce Identity »
Anonymous User
Sales Executive at a tech services company
I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not...
Read full review of Okta Workforce Identity »
Anonymous User
Senior IT Operations / Network Administrator at a transportation company
The solution’s customer support is fast, reliable, and helpful.
Read full review of Okta Workforce Identity »
Samarjeet Tomar
Technical Solutions Lead at a insurance company
I didn't like Okta's support. They say they have very good support, but the moment you create a ticket, they will...
Read full review of Okta Workforce Identity »
JitendraInjam
IT Lead at 0
The solution's technical support is good.
Read full review of Okta Workforce Identity »
RafalStas
CEO at a tech services company
I've never contacted technical support. I've only ever used web pages to assist me with questions, and that has been...
Read full review of Okta Workforce Identity »
Anonymous User
Manager IAM at a computer software company
As premium customers, we have the opportunity to schedule calls directly with Okta's expert team members for...
Read full review of Okta Workforce Identity »
Anonymous User
Java Developer at a consultancy
I rate Okta support eight out of 10.
Read full review of Okta Workforce Identity »
Anonymous User
Security Solutions Engineer at a tech services company
Okta support is efficient, actively responding on time. They deserve a rating of eight out of ten for their technical...
Read full review of Okta Workforce Identity »
Anonymous User
Consultant at a financial services firm
We receive technical support through third-party suppliers. They provide good support services.
Read full review of Okta Workforce Identity »
Anonymous User
Sector Manager at a tech services company
While I can't speak on behalf of my colleagues, I have not made use of technical support.
Read full review of Okta Workforce Identity »
Anonymous User
Information Systems Engineer at a healthcare company
They provide a lot of support but there are still places where we get stuck.
Read full review of Okta Workforce Identity »
Anonymous User
Architect at a tech services company
The customer service and support are awesome. They have a CSM assigned for each organization, and they are pretty...
Read full review of Okta Workforce Identity »
Anonymous User
Chief Technology Officer at Windval Technology Solutions LLC
Okta has very good support and I would score them high, at nine out of ten. I am definitely happy with them.
Read full review of Okta Workforce Identity »
Anonymous User
Senior Director of Application Services at a comms service provider
They meet our needs. We haven't had a problem with technical support answering any of our questions.
Read full review of Okta Workforce Identity »
Anonymous User
Responsable Avant-vente at a computer software company
We are only using professional services at the moment.
Read full review of Okta Workforce Identity »
Thiago Lopes
Information Security Manager at a tech services company
I can't speak to the quality of technical support. I've never used them. I couldn't say if they are knowledgeable or...
Read full review of Okta Workforce Identity »
Anonymous User
Customer at a tech services company
We had some contact with technical support at the beginning and it was rather good. We are satisfied with the level...
Read full review of Okta Workforce Identity »
Anonymous User
Systems Engineer II at a energy/utilities company
Customer Service: Customer service is excellent. We don't have to worry when we have an issue; they are always on top...
Read full review of Okta Workforce Identity »

Review 1 of 30

Umair Hassan
Database Administrator at Systems Limited
We provided support to our clients and we did not resolve ourselves we did not go to the vendor for an answer we...
Read full review of SAP HANA »
Zahid Mashhood
Head of IT at Genix Pharma (Private) Limited
I find the technical support from SAP to be very difficult to get as we do not have a one-window solution. Every time...
Read full review of SAP S/4HANA »
FranciscoSantos
Director at Pixel Studio PTY
Their technical support is good. If I need something I just need to write down a note and that'll be the case. There...
Read full review of SAP BW4HANA »
Anzize BADAROU
BI MANAGER at Abtech
SAP support is extremely helpful, and SAP Data Services is widely used, so it's easy to find a third-party...
Read full review of SAP Data Services »
Abhijit Misra
Director at a tech vendor
The technical support is very good; they are very helpful.
Read full review of SAP Master Data Governance »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
SAP Business ByDesign offers high-priority support.
Read full review of SAP Business ByDesign »
Vasanth Kumar Sabaapathi
Senior Lead Architect at a manufacturing company
The technical support from SAP deserves a rating of 10 out of 10.
Read full review of SAP Process Orchestration »
ManujGupta
Chief Executive Officer at Orane Consulting Pvt Ltd
The support from SAP is good, and I would rate their customer support as a nine.
Read full review of SAP SuccessFactors Learning »
Kumar Madhur
Service Delivery Project Manager at HCL Technologies
From a support perspective, SAP Business Warehouse is quite a complex module. If an issue comes during BAU, it is...
Read full review of SAP Business Warehouse »
Shivdatt Patel
Officer Programmer at Colourtex Ind Ltd
I have not used the technical support from SAP ERP.
Read full review of SAP ERP »
FranciscoSantos
Director at Pixel Studio PTY
The support classifies your incidents as low priority, medium priority, and high priority. Usually, I am classified...
Read full review of SAP Data Services »
Shiral Soysa
Chief Operating Officer at Digital365
SAP doesn't typically listen to individual feedback because of their position as the number one product. My...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Consultant at a tech services company
A 10 out of 10.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Dr Rajiv Yadav
SVP at Krungsri
The interviewee never needed to contact SAP technical team for support.
Read full review of SAP SuccessFactors »
Anonymous User
Data Architect at a government
The technical support for this solution is good. When we developed the instructions, we had meetings with them and...
Read full review of SAP PowerDesigner »
VivekGupta3
Analytics Manager at a manufacturing company
We did not find any major support areas that needed the support from SAP. The majority of the application support our...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Microstrategy Developer Specialist at a tech services company
Out of 5, I would give SAP Data Services technical support a 4.5. The technical support from SAP was quick and...
Read full review of SAP Data Services »
Anonymous User
SAP Data Sevices Consultant at a tech services company
On some other tools, I have been in touch with SAP support. With this particular solution, we've only had...
Read full review of SAP Information Steward »
Anonymous User
General Manager at a tech services company
I am satisfied with their support.
Read full review of SAP Business ByDesign »
Anonymous User
Assistant Vice President at a energy/utilities company
The technical support people are very competent.
Read full review of SAP HANA »
Anonymous User
Director - Customer Intelligence at a manufacturing company
Customer Service: Same as most large companies. Ok. Technical Support: Ok. We had the benefit of a Platinum...
Read full review of SAP Data Services »
MuhammadWaqar
Head Of IT at Interwood Mobel Pvt Ltd
SAP's technical support is average. They are not too good but also not too bad.
Read full review of SAP Business One »
Anonymous User
Senior SAP HCM Consultant at a tech services company
SAP HCM has many different channels for communication with the consultants which makes it complex. There are delays...
Read full review of SAP HCM »
RanvijayKumar
Application Development Assoc Manager at Eccenture
I've contacted SAP support once or twice. We raised a support request, and they responded promptly. They organized a...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Founder and CEO at a tech services company
We are providing the support, and we get good support from SAP. I am satisfied with their performance.
Read full review of SAP Business One »
Anonymous User
Consultant at a tech services company
Customer Service: GoodTechnical Support: Good
Read full review of SAP IQ »
Bassem Mohammed
IT Application Manager at TBTD
The technical support for SAP HANA is good. On a scale of one to five, I'm rating SAP support five out of five.
Read full review of SAP HANA »
Rupesh Rupak
Consultant at a pharma/biotech company
I would say that the technical support is okay. I was using it because we had some questions for our testing. Someone...
Read full review of SAP Cloud Platform »
Mart Rentoria
Innovation and Technology Head at APPTech
The technical support from SAP Business ByDesign is very good. They have supported us well and they are well known....
Read full review of SAP Business ByDesign »
Anonymous User
Business Intelligence Manager
6/10 - I haven't really had to reach out to SAP much for any support on it.
Read full review of SAP Lumira »

Review 1 of 30

Technical Support

No Data Available

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