Compare Okta vs Ping Identity

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.

Okta Customer Identity

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise

ForgeRock

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University

Ping Identity Platform

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Popular Solutions

Okta Workforce Identity

22 reviews

Okta Customer Identity

6 reviews

ForgeRock

6 reviews

Ping Identity Platform

14 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

Financial Services Firm

23%

Computer Software Company

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MiguelPurizaca
IT Manager at Clear Channel
We are an advertising company with around 400 employees in four different countries: Peru, Chile, Mexico, and Brazil....
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SumitMundik
Lead Admin Systems at a financial services firm
I don't have many details about Okta Workforce Identity. I use the tool just to sign in to different applications...
Read full review of Okta Workforce Identity »

Review 1 of 2

Shruthi R Varikoti
Senior ServiceNow Developer at Wells Fargo
I work with Governance, Risk, and Compliance (GRC), IT Service Management (ITSM), and Customer Service Management...
Read full review of Ping Identity Platform »

Review 1 of 1

Customer Service

Mahesh-Subramanian
Vice President at Chargebacks911
The support was very good.
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Pradip Niladhe
Senior Associate Software Engineer at Simeio
The technical support of Okta Customer Identity is very prompt in responding.
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MiguelPurizaca
IT Manager at Clear Channel
We had an issue a couple of years ago that was swiftly resolved by the support team, showing their efficiency. They...
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Bernard Samontanes
Staff Infrastructure & Security Engineer at Mozn Systems
My team contacts Okta support for increased integration requirements. They are very supportive; they just open a...
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Wissam Khashab
IT Security Manager at Sara
The company has very good tehnical support and they respond quickly.
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MiguelPurizaca
IT Manager at Clear Channel
The technical support services are good. They respond to the queries immediately.
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Roberto Croce
Senior Architect for IAM Solutions at vantea
The customer service and support is fast and effective.
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AmitSingh2
Microsoft Azure Engineer at Sycomp
I have been in touch with the technical support from Okta and they are very good. They answered my questions quickly...
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Anonymous User
Systems Engineer II at a energy/utilities company
Customer Service: Customer service is excellent. We don't have to worry when we have an issue; they are always on top...
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ABHILASH TH
Managing Director at FOX DATA
They are very good. The Okta system engineers involved in presales engagement have sound knowledge on Okta platforms...
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Velayudham Avudainayagam
Technical Specialist at a tech company
I would give tech support a 10 out of 10. They are really awesome. Even for a free/demo account, if you raise a case...
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Anonymous User
Security Solutions Engineer at a tech services company
Okta Workforce Identity could improve the support system, they are too slow.
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TimoHamalainen
Director, Device Management at IT-palvelutalo Valtti at Valtti, part of Advania
There were times I needed to escalate some questions to the technical support team of Okta Workforce Identity, and on...
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Anonymous User
Sales Executive at a tech services company
I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not...
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Anonymous User
Senior Director of Application Services at a comms service provider
They meet our needs. We haven't had a problem with technical support answering any of our questions.
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Anonymous User
Senior IT Operations / Network Administrator at a transportation company
The solution’s customer support is fast, reliable, and helpful.
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RafalStas
CEO at a tech services company
I've never contacted technical support. I've only ever used web pages to assist me with questions, and that has been...
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Anonymous User
Sector Manager at a tech services company
While I can't speak on behalf of my colleagues, I have not made use of technical support.
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Anonymous User
Managing Consultant at a tech vendor
The support from Okta Customer Identity is excellent, and I would rate it eight out of ten.
Read full review of Okta Customer Identity »
Emmanuel Sikwane
Partner channel manager at Inactic
I did contact the product's support team when my password got locked out. I could even reset the whole password from...
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Anonymous User
Business Intelligence Developer at a consultancy
We have never felt the need to contact the Okta Workforce Identity support team. It has been up and running. We had...
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Anonymous User
Technology Manager at a pharma/biotech company
Customer Service: Customer service is excellent. Technical Support: Techncial support is excellent.
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Anonymous User
Implementation Engineer at a tech vendor
The technical support for Okta is really supportive.
Read full review of Okta Workforce Identity »
Anonymous User
Okta Product Manager at a security firm
We have been satisfied with the support for this solution.
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Anonymous User
Identity Engineer at a pharma/biotech company
Initial technical support is not very responsive, it's only after escalation that we get proper support.
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Anonymous User
Information Technology Consultant at a tech services company
There were a couple of occasions where I needed some support while setting it up for our RDS environment. Their...
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Anonymous User
Chief Technology Officer at Windval Technology Solutions LLC
Okta has very good support and I would score them high, at nine out of ten. I am definitely happy with them.
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Anonymous User
Global Leader - Application Operations & Operational Excellence at a manufacturing company
Okta provides good support. While we are unable to have it in-house, we can raise a ticket, and they support us well.
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Anonymous User
Managing Director at a tech services company
They're pretty good. I know they're a big organization, and they have a lot of clients. So, it's a place where...
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Anonymous User
ISG Providers Lens Research Lead Analyst at a tech services company
I've never directly dealt with technical support.
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Review 1 of 30

RAVI NELLUTLA
QA Analyst at a comms service provider
The support is good and prompt.
Read full review of ForgeRock »
Daouda Faye
Integrator Solution at ITR
The technical support services could be better.
Read full review of ForgeRock »
Trisha Bhola
Senior Associate at Cognizant
We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but...
Read full review of ForgeRock »
MAHESHKUMAR7
Cyber Security Engineer at TECHMINDZ DIGITAL CONSULTING PRIVATE LIMITED
A lot of teams work with technical support, but I work with it for user issues only. You might need support with...
Read full review of Ping Identity Platform »
Yonca Yadigar
Product Manager at a financial services firm
The technical support team is very good; as soon as I email them, they contact me straight away.
Read full review of ForgeRock »
Jatin Sawhney
Information Security Associate Manager at a tech services company
I would rate the support for this solution a three out of five because you can't depend entirely on them. You have to...
Read full review of ForgeRock »
SmritiGupta
Senior CyberSecurity Consultant at RNS
The solution’s technical support is good.
Read full review of ForgeRock »
Lakshmi Kanth Muthyala
IAM lead at Tata Consultancy
They provide good technical support, but resource availability can be limited compared to larger providers like Azure...
Read full review of Ping Identity Platform »
Dilip Reddy
Ping Engineer at Equitable
If some access is denied to some users, then they can contact the support team for help you can help them fix...
Read full review of Ping Identity Platform »
SandeepKumar30
Senior IAM Platform Enigeer at Loblaw Companies Limited
We have six to eight members who provide operational support for Ping Identity products. They perform day-to-day...
Read full review of Ping Identity Platform »
Anonymous User
Senior Solution Support Engineer at a tech services company
Customer Service: Average. Technical Support: Average.
Read full review of ForgeRock »
Bino Yohannan
Technology Architect at a tech services company
It's awesome. Instant responses on support calls.
Read full review of ForgeRock »
RafalStas
CEO at a tech services company
We've been in touch with technical support and have been satisfied with their services so far.
Read full review of Ping Identity Platform »
Anonymous User
Clustercoördinator Vernieuwing en Ontwikkeling
Very good. Helped correctly. Bugs were fixed quickly.
Read full review of ForgeRock »
Anonymous User
Lead IAM manager at a tech services company
The technical support team is very good.
Read full review of ForgeRock »
Jean-Michel Repond
System manager at Tribunal fédéral suisse
I have contacted their support. It's quite good. Out of ten, I would rate it a seven.
Read full review of ForgeRock »
Anonymous User
Staff of the founders office/IM consultant at a tech services company
We've had issues with incorrect reporting and needed to contact support. Reports were missing values, or the details...
Read full review of Ping Identity Platform »
Anonymous User
Identity and Access Manager at Freiberufler
It depends on whether you have a good partner network. If you have limited support for professional technical...
Read full review of ForgeRock »
Anonymous User
Solution Architect at a tech vendor
Support-wise, PingID is an eight out of ten because when my company faced a P1 incident or issue that company members...
Read full review of Ping Identity Platform »
Reviewer345234
Associate General Manager at a tech services company
We had a good experience with the solution's technical support team.
Read full review of Ping Identity Platform »
Bindu Gowda
Technology Security Analyst at a tech services company
We receive adequate support. Every time we reach out to them, they're there for us. Whether it's relevant...
Read full review of ForgeRock »
Anonymous User
Sales Representative at a comms service provider
I have not needed to contact support yet.
Read full review of Ping Identity Platform »
Anonymous User
President at a tech services company
The technical support is fine and we have not had any issues.
Read full review of ForgeRock »
Anonymous User
Lead IAM manager at a tech services company
The technical support is not proactive. If an issue or concern is raised, the support person must jump on a call as...
Read full review of Ping Identity Platform »
Anonymous User
Solution Architect at a computer software company
Technical support for PingFederate is fine.
Read full review of Ping Identity Platform »
Anonymous User
Structural Engineer II at a manufacturing company
I have opened a case, and the tech support responded quickly. I google the issues.
Read full review of Ping Identity Platform »
Anonymous User
Level 3 it security engineer at a manufacturing company
We get support. The support engineers are good. They are quite proactive.
Read full review of Ping Identity Platform »
Sukhwinder Singh Sadioura
Sr. IAM Consultant at a marketing services firm
I have used technical support and they have a great team.
Read full review of ForgeRock »
Anonymous User
IAM CyberSecurity Consultant at a tech services company
So far, I do not have any complaints on the technical support side. Whenever we asked for any patches or bug...
Read full review of ForgeRock »
Shruthi R Varikoti
Senior ServiceNow Developer at Wells Fargo
In Ping, I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors...
Read full review of Ping Identity Platform »

Review 1 of 30

Technical Support

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